Student Handbook 2018 - Tesselaar Flowers · with our first students beginning their studies to...

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StudentHandbook2018

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HandbookDisclaimerThisStudentHandbookcontainsinformationthatiscorrectatthetimeofprinting.Changestolegislationand/orGoldCoastFloristryandRetailManagementpolicymayimpactonthecurrencyofinformationincluded.GoldCoastFloristryandRetailManagementreservestherighttovaryandupdateinformationwithoutnotice.Youareadvisedtoseekanychangedinformationand/orupdatesfromyourtrainerorbycontactingGoldCoastFloristryandRetailManagementThishandbookhasbeenpreparedasaresourcetoassiststudentstounderstandtheirobligationsandalso,thoseofGoldCoastFloristryandRetailManagement.Pleasecarefullyreadthroughtheinformationcontainedinthisguide.Allstudentsneedtoread,understand,befamiliarwith,andfollowthepoliciesandproceduresoutlinedinthisHandbook.Anyqueriescanbedirectedto:GoldCoastFloristryandRetailManagementinfo@goldcoastfloristrymanagement.com.au0419022619ImportantDetailsRegisteredTrainingOrganisation(RTO)Details:HeadOffice: GoldFloristryandRetailManagement RTONumber319893/19MillenniumCircuit Helensvale T0419022619 [email protected] Wwww.goldcoastfloristrymanagement.com.auYourDetails:[tobecompletedbythestudent]Name: Address: Phonecontact: Email:

Courseofstudy: Mytrainername: Myassessorname: EmployerDetails(ifapplicable):[tobecompletedbythestudent]Businessname: Contactperson: Address: Phonecontact: Email: CopyrightNotice

©GoldCoastFloristryandRetailManagement Queensland,Australia,2016Copyrightprotectsthispublication

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Welcome.......................................................................................................................................6

AboutUs.......................................................................................................................................6

Legislation.....................................................................................................................................8

CodeofConduct...........................................................................................................................8

OtherPoliciesandProcedures.....................................................................................................9

AccesstoYourRecords...............................................................................................................10

Enrolmentprocess......................................................................................................................10

EnrolmentDates.........................................................................................................................10

EntryRequirements....................................................................................................................11

UniqueStudentIdentifier(USI)..................................................................................................11

PersonalLearningPlan...............................................................................................................11

AccessandEquity.......................................................................................................................11

OtherSupportServices...............................................................................................................12

Fees.............................................................................................................................................12

OtherFees...................................................................................................................................12

ReplacementofTrainingMaterials............................................................................................12

Re-issueofTranscripts................................................................................................................13

LateSubmissionofAssessment.................................................................................................13

CancellationFee.........................................................................................................................13

PaymentOptions........................................................................................................................13

FailuretoMakePayment...........................................................................................................13

Refunds.......................................................................................................................................13

CourseWithdrawal.....................................................................................................................14

WithdrawalPriortoCommencementofCourse.......................................................................14

WithdrawalAfterCommencementofCourse...........................................................................14

CancellationofCoursebyGoldCoastFloristryandRetailManagement.................................14

CourseInformation.....................................................................................................................15

Duration......................................................................................................................................15

VolumeofLearning....................................................................................................................15

CompetencyBasedTraining.......................................................................................................16

HowDoesAssessmentWorkinCBT?.........................................................................................16

TrainingandAssessmentStrategies...........................................................................................17

FlexibleLearningandAssessment..............................................................................................17

ApprenticeshipsandTraineeships.............................................................................................17

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TrainingPlans..............................................................................................................................17

Third-PartyArrangements..........................................................................................................17

RecognitionProcesses................................................................................................................18

RecognitionofPriorLearning.....................................................................................................18

RecognitionofCurrentCompetencies.......................................................................................18

CreditTransfer............................................................................................................................18

FoundationSkills.........................................................................................................................18

AssessmentInformation.............................................................................................................19

SubmittingAssessments.............................................................................................................19

Resubmissions............................................................................................................................19

AssessmentFeedback.................................................................................................................19

Plagiarism....................................................................................................................................19

Appeals........................................................................................................................................20

WheretoGetHelp......................................................................................................................20

StudentConduct.........................................................................................................................20

Academicmisconduct.................................................................................................................20

WorkplaceHealthandSafety.....................................................................................................21

Smoking,DrugsandAlcohol.......................................................................................................21

StudentFeedback.......................................................................................................................21

IssuingCertificates......................................................................................................................21

StudentHandbookVerification..................................................................................................22

AppendixA..................................................................................................................................23

InformationfromtheStandardsforRTOs2015........................................................................23

Informandprotectlearners.......................................................................................................23

Consumerrights.........................................................................................................................24

APENDIXB...................................................................................................................................25

DELIVERYANDASSESSMENTPLAN............................................................................................25

Training&AssessmentPlanOutline..........................................................................................25

RTO&CourseTitle......................................................................................................................25

QualificationRules......................................................................................................................25

TheRTOQualificationStructure.................................................................................................26

Purpose&TargetGroup.............................................................................................................27

Delivery.......................................................................................................................................27

DeliveryApproach......................................................................................................................27

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DeliveryofClustered&StandAloneUnits................................................................................27

Duration......................................................................................................................................27

Locationandnatureoffacilities.................................................................................................27

Resources....................................................................................................................................27

SimulatedWorkplaceEnvironment...........................................................................................28

ReasonableAdjustment–Speciallearningneeds.....................................................................28

EntryRequirements&RPL.........................................................................................................28

EntryRequirements....................................................................................................................28

Studentsatrisk...........................................................................................................................29

RecognitionofPriorLearning(RPL)...........................................................................................29

Assessment.................................................................................................................................29

DeliverySchedule.......................................................................................................................31

Staff.............................................................................................................................................35

Delivery&AssessmentStaff&Units..........................................................................................35

InfrastructureRequirements......................................................................................................35

IndustryConsultation.................................................................................................................35

RecordofIndustryConsultation................................................................................................36

CourseOutcomes.......................................................................................................................36

Pathways.....................................................................................................................................36

PathwaysforStudents................................................................................................................36

EmploymentPathway.................................................................................................................36

EmployabilitySkillsSummary.....................................................................................................37

AssessmentContinuousImprovement......................................................................................39

AssessmentValidationandModerationprocess.......................................................................39

AssessmentFeedback.................................................................................................................39

TransitionArrangements............................................................................................................39

Licensing,Legislative,RegulatoryorCertificationConsiderations............................................40

Checklist&Endorsement...........................................................................................................40

DocumentChecklist....................................................................................................................40

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WelcomeCongratulationsonyourchoicetoundertakeaqualificationwithGoldCoastFloristryandRetailManagement.WehavebeendeliveringtraininginFloristrysince2009.OurVisionis:Toprovidethebestpossibleeducationandtrainingavailabletoourstudents.OurMissionis:Totrainstudentstobecome‘shopready’floriststhroughexposuretoallaspectsofthefloristryindustry.OurValuesare:Tobeopenandhonestinourtrainingandinteractionwithstudents.

AboutUsGoldCoastFloristryandRetailManagementwasmanymonthsintheplanning.OpeninginJuly2009withprevocationalandintroductoryclasses.InSeptember2009afterrigorousinspectionbytheStateGovernmentwereceivedregistrationasaRegisteredTrainingOrganisation.WethencommencedinOctober2009withourfirststudentsbeginningtheirstudiestoachieveCertificatesIIandIIIinFloristry.2010wasayearofconsolidationforusandourstudents–weastrainersgainednewexperienceandhavefine-tunedourtrainingpackagetosuittheneedsofourstudents.ElevenstudentscompletedtheirCertificateII&IIIinFloristrywithusin2010andarenowqualifiedflorists.Ofthisgroupmosthavejobsintheindustrywhileothersarelookingatpurchasingtheirownfloristshops.In2010wealsocommencedourfirstschool-basedtraineeandnowhaveavailablefundingforthesestudentsaswellasfulltimeadulttrainees.2011hasseenuscontinuetodeliverCertificateII&IIIaswellasaCertificateIVinFloristrycoursetodevelopfurtherfloristryskillsindesignandconstructionoffloralproductsaswellasspecialisinginsmallbusinessunitstoassistourgraduatesinbecomingmanagersorbusinessownersontheyhavecompletedthecourse.Duringthisyearwehavetrainedoraretrainingover20students.During2012,2013and2014and2015wehavecontinuedtodeliverqualitytrainingtoover170studentsincludingstudentsinmanyotherareasofQueenslandincludingAyr,Warwick,Mackay,SunshineCoast,Kingaroy,GladstoneandBrisbane.2016seestheintroductionofthelatesttrainingpackageSFL15withanewsetofunitsbeingdeliveredtoallowstudentstoachieveSFL30115CertificateIIIinFloristry.WeincorporatetheunitsinSLF20115CertificateIIinFloristryintoourcourse.Thisisbeingofferedasa30weekcoursecombiningbothCertificateII&IIIcourse.

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AsaRegisteredTrainingOrganisation(RTO)wedelivernationallyrecognisedqualificationsin:CertificateIIinFloristrySFL20115Thisqualificationissuitedtothoseworkingasassistantsinaretailshoporstudio,orasaproductionlineassistant.Assistantswithinthefloristryindustryhavealimitedrangeofbasicfloristrytechnicalskillsandperformroutinetasksusingbasicfloristryoperationalknowledge.Assistantsmaydevelopretailandcustomerserviceskills.WedonotofferthisasastandalonecoursebutincorporatetheunitsintoourCertificateIIIcourse.CertificateIIIinFloristrySFL30115Thisqualificationistheindustryrecognised‘trade’qualificationtooperateasaflorist.Floristshaveawelldevelopedcustomerserviceskillsandapplytechniquestodesignandconstructarangeoffloristryproductstomeettheneedsofcustomers.Theyprovidetechnicaladviceandsupportteammembers.InAustralia,onlyRegisteredTrainingOrganisationscanissuenationallyrecognisedqualifications.OurRTOprovidercodeis31989.OurcampusisinHelensvale.Ourcoursesaredeliveredbyanappropriatelyqualifiedandexperiencedtrainer,andthroughavarietyofmethods.Weoffertrainingsessionsvia:

• Face-to-face training in the classroom • Workplace visits (for distance trainees only) • Classroom lessons • Contacting Us

Ourcontactdetailsarelistedinthe‘ImportantDetails’sectionatthebeginningofthisHandbook.FeelfreetocontactuswithanyqueryyoumayhaveregardingyourlearningexperiencewithGoldCoastFloristryandRetailManagement.

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LegislationAsanRTO,GoldCoastFloristryandRetailManagementisrequiredtoadheretolegislationdesignedtoupholdtheintegrityofnationallyrecognisedqualifications.Thisincludes:theStandardsforRegisteredTrainingOrganisations(RTOs)2015NationalVocationalEducationandTrainingRegulatorAct2011 Additionally,GoldCoastFloristryandRetailManagementabidesbyarangeofotherlegalrequirementsataStateandCommonwealthlevelincluding,butnotlimitedto:

• Anti-discrimination • Apprenticeships and Traineeships • Children and Young People • Copyright • Corporations • Employment and Workplace Relations • Equal Opportunity • Fair Work (including harassment and bullying) • Privacy and Personal Information Protection • Student Identifiers • Taxation • Workplace Health and Safety

GoldCoastFloristryandRetailManagementisdedicatedtofollowingtheprovisionsintheVETQualityFramework.Moreinformationabouttheseregulationsandlegalframeworkscanbefoundat:www.comlaw.gov.auwhichistheAustralianGovernmentwebsiteforCommonwealthLawwww.asqa.gov.auwhichisthewebsitefortheregulatorofAustralia’svocationaleducationandtraining(VET)sector

CodeofConductAsaresponsiblememberoftheVETcommunity,GoldCoastFloristryandRetailManagementfollowsaCodeofConductwhichoutlineshowyoucanexpecttheorganisationandourstafftobehave.SimilarlyGoldCoastFloristryandRetailManagementhasexpectationsforstudentbehaviour.Theseareoutlinedinthesection‘StudentConduct’.GoldCoastFloristryandRetailManagementCodeofConductstatesthat:Inallactivitieswebehaveinaprofessionalmanner,andofferthebestpossibletrainingandeducation.Weaimtomakeyourlearningbothpleasurableandvaluableandforstudentstogaintheskillsthatwillgivestudentstheskillstobeavaluableemployeeinafloristshop/studio.Wecreateandcontinuetoimproveatrainingpackagethatwillgivestudentscreativeskillsaswellasretailabilitiesrequiredtosucceedinthefloristryindustry.Ourtrainingpackagehasbeendevelopedwithongoingconsultationwiththeindustryandwereceivefeedbackfromemployersmakingchangestoimprovetrainingwheneverrequired.Wehavea

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achievedareputationforsendinggreatemployeesintotheworkforceandforthemtosucceedintheirchosencareer.Wewelcomefeedbackonourtrainingfromourstudentsatalltimesbothinformallyandformallyandatalltimesbeavailabletoassistourstudentsduringclasstimes.Ourcourseisinnovativeandrewardingandstudentsarerequiredtoreachtheirmaximumpotentialwiththecoursebeingespeciallydesignedtoallowthemeveryopportunityfortechnicaladvancement.Ourpackageiscontinuallymonitoredandvalidatedinternallyandexternallyandimprovedasnewtrendsemergewithintheindustry.Weensurethat:boththepracticalandtheoryelementsrelatedirectlytotheindustrythecurriculumprovidesforcontinuityin,andprogressivedevelopmentof,knowledge,skills,valuesandaestheticappreciationstudentsarehelpedtogrowinconfidenceandselfworth,takingresponsibilityfortheirownlearningandsuccess.Whilstnotarequirementofthecourse,weencourageallstudentstoundertakeworkexperienceduringthecourse.Wefindthisisaninvaluabletoolandhasresultedinmanyofourstudentsbeingofferedapositionbytheemployerpriortocompletingthecourse.Ourcommitmenttohelpingeachstudentreachtheirfullpotentialisreflectedinthequalityofstaff,facilities,materialsandthecourseofferedbyourcollege.

OtherPoliciesandProceduresThefollowingPoliciesandProceduresunderpinGoldCoastFloristryandRetailManagementoperations

• Appeals Policy • Assessments Policy and Procedure • Grievance Policy and Procedure • Marketing Policy • Policy for Student Conduct • Pricing Policy • Privacy Policy • Refund Policy and Procedure • Workplace Health and Safety Policy • Privacy

GoldCoastFloristryandRetailManagementstronglysupportstheprivacyandconfidentialityofitsstudents.InformationiscollectedandstoredinaccordancewiththePrivacyAct1988.Certaingeneral,non-specificinformationsuchaslocation,sex,ageandresultsmaybepassedontoagenciestoinformfuturefundingarrangementsand/orstatisticaldatagatheringrequirements.Wewillnotgiveoutyourinformationtoanypersonoragencywithoutyourpermission,unlesswearerequiredtodosobylaw.

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AccesstoYourRecordsIfyouwishtoaccessyourstudentinformationfile,pleasedirectyourenquirytoKrishnaDawson–[email protected]

EnrolmentprocessTheenrolmentprocessfollowsthefollowingsteps:AccessofourStudentHandbookwillbesupplied,eitherinhardcopyorviaourwebsiteforyoutoreadandunderstand.Anenrolmentformmustbecompleted,togetherwithanyrequiredobservationsand/orself-assessmentregardingspecialcircumstancesand/ortrainingneeds.Itisvitalthatyoudiscloseanyconditionthatmayaffectyourlearningstyleduringclasses.StudentsapplyingforCertificate3GuaranteeFundingwillbeadvisedoftheireligibilityifapplicable.Informationonthefeesandchargesrelatingtoyourproposedcourseofstudywillbeprovided,andpaymenttermsandmethodswillbeagreedupon.Oncethesestepsarecompleteyouwillbeadvisedthatyouareenrolledinthecourse.Notethatenrolmentisnotconfirmeduntilfeeshavebeenpaidasagreed.

EnrolmentDatesGoldCoastFloristryandRetailManagementhasaselectionofdatesforintakesthroughout2018.ForstudentsreceivingCertificate3GuaranteeFundingpleasebeawarethatyouwillneedtocompleteasurveyatthecompletionofyourcourseandyourenrolmentisyouragreementtocompletethissurveyattherequireddate.2018Intakedatesare:Tuesday23rdJanuaryorWednesday24thJanuaryMonday28thMayThursday14thJuneSchoolHolidaysfor2018are:30thMarch–16thApril29thJune–15thJuly22ndSeptember–7thOctober15thDecember–28thJanuary,2019

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EntryRequirementsTherearenoprerequisitestocommenceourCertificateIIIinFloristryqualificationasallCertificateIIunitsofcompetencyareincluded.

UniqueStudentIdentifier(USI)AUSIisrequiredbyallAustraliansundertakingnationallyrecognisedtraining.Itallowsstudentstolinktoasecureonlinerecordofallqualificationsgainedregardlessoftheprovider.ThissystemwasimplementedbytheAustralianGovernmentin2015,soitwillshowstudentachievementsfrom1January2015onwards.AsanRTO,GoldCoastFloristryandRetailManagementcannotissueCertificatesorStatementsofAttainmentwithoutaUSI.Therefore,itismandatorythatallstudentssupplytheirUSIuponenrolment.DuringyouronlineenrolmentprocessyouwillbegivenanopportunitytoaccessthewebsiteandapplyforyourUSI.Ifyouhaveanyissuepleasefollowthelinkbelow.IfyoudonothaveaUSI,pleasevisithttps://www.usi.gov.au/students/create-your-usiformoreinformation,andinstructionsonhowtoapply.

PersonalLearningPlanAspartoftheoverallenrolmentprocess,GoldCoastFloristryandRetailManagementwillworkwithyoutodevelopacustomisedplanforyourlearningthatwilladdresscourserequirementsaswellasyourpersonalcircumstances.ThisincludestheopportunityforyoutocompleteaLanguage,LiteracyandNumeracy(LLN)indicatorwhichwillidentifyanyareasinwhichadditionalsupportmayberequired.

AccessandEquityGoldCoastFloristryandRetailManagementwillworktomeettheneedsofthecommunityandindividualsand/orgroupswhomightbeotherwisedisadvantaged.Thisincludesprovidingfairallocationofresourcesandequalopportunitytoaccesstrainingservices.GoldCoastFloristryandRetailManagementprohibitsdiscriminationbasedonfactorsincluding:

• Gender • Age • Marital status • Sexual orientation • Race • Ethnicity • Religious background • Parental status

GoldCoastFloristryandRetailManagementwillworktoensureallparticipantshavetherightresourcesavailabletoallowsuccessfulcompletionofcourserequirements.Thisincludesflexibledeliveryandassessmentarrangementswherenecessary,andLLNsupport.ItistheresponsibilityofallstaffatGoldCoastFloristryandRetailManagementtoupholdourcommitmenttoAccessandEquityprinciples.Ifyouhavequestionsorconcerns,[email protected]

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OtherSupportServicesGoldCoastFloristryandRetailManagementisatalltimesconcernedforthewelfareofitsstudents.Ifyouareexperiencingdifficultiesand/orrequirecounsellingorpersonalsupport,thereareanumberofprofessionalorganisationswellequippedtoofferservicestohelp.Includedare:Lifeline:131114orwww.lifeline.org.auBeyondBlue:1300224636orwww.beyondblue.org.auSalvationArmy:13SALVOS(137258)orwww.salvos.org.au

Fees2017feesforCertificateIIIinFloristryare:FullFee $7300.00Fundedstudents $3500.00Costswillbediscussedpriortoenrolmentwithyouand/orthethirdparty(suchasemployer,schooletc.)whowillbepayingthetuitionfees.Allfeesarecorrectasof1stSeptember,2016andaresubjecttochange.PleasecontactGoldCoastFloristryandRetailManagementifyouhaveanyquestionsrelatedtocoursefees.Makeupdayscanbearrangedinthecaseofillness,ifyouareawarethatyouaregoingtobeabsentpleaseadviseusasearlyaspossiblesothatwecanadjustthescheduletosuitinordertominimizetheworkyouwillmiss.Thelimittomakeupdaysis3throughoutyourcourse,after3absencesa$200.00feewillneedtobechargedtocovercostofstaffandflowersthatwillneedtobereorderedforassessment.Somestudentsmaybeeligibleforaconcessionfee.StudentsofAboriginalorTorresStraitIslanderorigin,and/orholdersofconcessioncardslikeHealthCareCard,PensionerConcessionCardorVeteranAffairsPensionerConcessionCard,maybeeligible.Ifyoudonothaveaconcessioncard,contactHumanServices(Centrelink)todetermineyoureligibility(https://www.humanservices.gov.au).

OtherFeesOurcoursefeesarefullyinclusiveofalltraining,assessment,texts,flowersandmaterials.Toolsaresuppliedforuseinclass.Therearenootherfeesrelatedtoyourtraining.Otherfeesthatmayoccurareasfollows:

ReplacementofTrainingMaterialsGoldCoastFloristryandRetailManagementwillchargeafeetoreplaceanylosttrainingand/orassessmentmaterialsthathavebeenpreviouslyissuedtoyou.Pleasespeakwithusorcontactusatinfo@goldcoastfloristrymanagement.com.auifreplacementmaterialsarerequired.Copiesofnewtextswillincuracostof$30.00pertextregardlessofthetextinvolved.

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Inthecaseofabsenceonaplannedpracticalassessmentdayifnoticeisnotgivenatleast48hoursinadvanceafeewillbechargedtoreplaceanyflowersthathavebeenorderedfortheactivity.

Re-issueofTranscriptsAnadministrationfeeof$25.00appliesforGoldCoastFloristryandRetailManagementtore-issueacopyofyourCertificateorStatementofAttainment.

LateSubmissionofAssessmentIncaseswhereassessmentshavenotbeensubmittedwithinthecoursetimeframe,afeewillapplyforlatesubmissionstobeassessed.Similarly,ifyoure-submitanassessmentpreviouslymarked‘NotYetCompetent’(NYC)outsideoftheagreedtrainingcontracttime,afeetomarktheseassessmentswillalsoapply.Acostof$25.00perassessmentwillapplyandwillbeinvoicedtoyou.

CancellationFeeAcancellationfeemayapplyforwithdrawingfromacourse.Priortocommencementarefundof50%ofyourdepositwillapply.

PaymentOptionsPaymentofcoursefeescanbemadetoGoldCoastFloristryandRetailManagementvia:$500.00depositpayable14dayspriortocommencementtoconfirmyouplaceintheclassThebalanceoffeeswillbepaidbyweeklypaymentsaccordingtoyourpaymentplanarrangedwithDebitSuccess.Anagreementwillbeforwardedtoyoupriortocommencementandmustbecompletedandreturnedpriortocommencement.Feesmustbepaidbytheduedateagreedinyourindividualpaymentplan.Thiswillbeclearlystatedpriortoyourenrolment.Pleasenotethatoutstandingfeesmayresultincancellationofyourenrolmentand/orGoldCoastFloristryandRetailManagementwithholdingtheissueofqualificationsuntilallfeesarepaid.Ifyouhavetroublepayingyourfees,pleasecontactusatinfo@goldcoastfloirstrymanagement.com.autodiscussoptions.

FailuretoMakePaymentIfpaymentsarenotmadeaccordingtotheagreedtermsofthetrainingcontract,GoldCoastFloristryandRetailManagementmayfinditnecessarytosuspendtraininguntilpaymentisreceived.Failureofthestudentand/ortheirrepresentativetomeetpaymentobligationsmayresultintheoutstandingdebtbeinghandedovertoaregistereddebtcollector.Anyfeesassociatedwiththisservicewillbeaddedtothetotaloutstandingamountforrecovery.IfyouareexperiencingfinancialdifficultyorneedtoadjustyourpaymentplanpleasecontactDebitSuccesscustomerservicewhowillassistyouinthis.

RefundsSeeabovesectiononwithdrawal/cancellationfees

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CourseWithdrawalIfyouwishtowithdrawfromacourse,youmustadviseGoldCoastFloristryandRetailManagementinwritingofyourdecisionwithin7days.Sendyournotificationtorequestarefund,onlyifpriortocommencementofcoursetoinfo@goldcoastfloristrymanagement.com.auandincludethefollowinginformation:

• Your name • Contact details (address, phone, email etc.) • USI • Effective date of the cancellation • Reason for refund request

Yourapplicationwillbereviewedandyouwillbeadvisedoftheoutcomewithin7workingdays.

WithdrawalPriortoCommencementofCourseIfyouwithdrawfromacoursepriortocommencinganylearningand/orassessmenttasksassociatedwiththecourse,arefundofthefullcoursefeeswillbemadelessanadministrationfeeof$250.00.ThisisbecauseGoldCoastFloristryandRetailManagementwillhavealreadyexpendedresourcesassociatedwithsettingupstudentrecordsandprovidingmaterials.

WithdrawalAfterCommencementofCourseAftercommencementofthecourseshouldyouwithdraworcancelyourenrolmentyouwillnotbeeligibleforanyrefundofthedepositamountoranyfeespaidtodateofwithdrawal.Outstandingfeeswillbestilldueandafeeequaltotwoweeklypaymentswillbepayable.

CancellationofCoursebyGoldCoastFloristryandRetailManagementIntheeventthatacourseiscancelledbyGoldCoastFloristryandRetailManagementforanyreason,studentsenrolledatthetimeofthecancellationannouncementwillhavetheirfeesfullyrefunded.StudentswhomayhavealreadybeenassessedascompetentforsomeunitsinthecoursewillbeissuedaStatementofAttainmentfortheseunitsandthecostofissuingthestatement(s)willbedeductedfromtherefundtotal.

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CourseInformationUponcommencementofyourcourse,youwillbegivenaccesstotrainingmaterialsinhardcopy.Textbooksareprovided.Youwillneedtosupplyyourownstationerymaterials(apenandnotebookisallthatisnecessary).Youwillbegivenanoutlineforweeklytrainingandthisisalwayssubjecttochangeshoulditberequired.

DurationCertificateIIIinFloristryisa30weekcourse(excludingallQueenslandschool/publicholidays)onedayperweek.

VolumeofLearningVolumeofLearningstatementsprovideanindicationoftheamountoftimeitisexpectedthatastudentwouldneedasafull-timestudenttoachievethequalification.VolumeofLearningfiguresassumenoneofthecompetenciesidentifiedinaqualificationarecurrentlyheld.Thelistedtimeframesaccountforallactivitiesastudentwouldundertake,includingsupervisedtrainingactivities,classroomsessions,onlinemodulesand/orworkplacelearning,aswellasindividualstudy,practiceandlearning.TheVolumeofLearningforqualificationsintheVETsectorare:

AQFQualificationLevel TypicalVolumeofLearningCertificateI 0.5-1yearCertificateII 0.5-1yearCertificateIII 1-2years(upto4yearsforsome

apprenticeship/traineeshipagreements)CertificateIV 0.5-2yearsDiploma 1-2yearsAdvancedDiploma 1.5-2years

(Takenfrom:http://www.aqf.edu.au/aqf/in-detail/aqf-qualifications/)MoreinformationonVolumeofLearningcanbeaccessedat:http://www.aqf.edu.au/wp-content/uploads/2013/06/Volume-of-Learning-Explanation.pdf

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CompetencyBasedTrainingCompetencyBasedTraining(CBT)isanapproachtoteachingthatfocusesonallowingastudenttodemonstratetheirabilitytodosomething.UsedintheVETsector,CBTisusedtodevelopconcreteskillsandistypicallybasedonastandardofperformanceexpectedintheworkplaceandindustry.CBTprogramsdeliverqualificationsthataremadeupofUnitsofCompetency.Eachunitdefinestheskillsandknowledgerequiredtoeffectivelyperformintheworkplace.AssessmentisbaseduponthelearningoutcomesexpectedfromeachUnitofCompetency.

HowDoesAssessmentWorkinCBT?UnlikethetraditionalschoolsystemofgradingassessmentsonascalerangingfromAtoFail,assessmentofCBTdeterminesifyouhavetherequiredskillsandknowledge…ornotyet.AssessmentisspecificallyconductedtodetermineifastudentcandeliveressentialoutcomesrelatedtotheperformancecriteriawithineachUnitofCompetency.Basically,thismeansassessmentisconductedtoseewhetherornotastudenthastherequiredskillsandknowledgetoperformeffectivelyintheworkplace.Ifastudent’sperformanceintheassessmentdoesnotdemonstratetherequirements,ratherthanafail,competencybasedassessmentmeansthestudentismarkedas‘NotYetCompetent’,andmoretrainingisrequiredtogettothepointofbeing‘Competent’.Assessorswilllookforevidenceagainstwhichtobasetheirjudgementsofcompetency.Thewaystodemonstratetoourqualifiedassessorsthatyoucanperformtotherequiredstandardandbeclassedas‘Competent’or‘MeetingRequirements’,include:

• Being observed as you work/perform the tasks and activities • Responses to verbal questioning • Written responses to theory questions • Responding to a role play or case study • Conducting a project • Submitting a written report • Compiling a portfolio of work samples • A combination of the above

GoldCoastFloristryandRetailManagementhasaTrainingandAssessmentStrategyforeachofthequalificationswedeliverandweoutlineourapproachesforconductingassessmentinthosestrategies.

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TrainingandAssessmentStrategiesGoldCoastFloristryandRetailManagementstaffareappropriatelyqualifiedandhavesufficient,relevantindustryexperiencetotrainandassessthecoursesdeliveredbyGoldCoastFloristryandRetailManagement.OurmethodologiesregardingtrainingandassessmentworktowardensuringourprocessesmeetnationalassessmentprinciplesincludingRecognitionofPriorLearning(RPL),RecognitionofCurrentCompetencies(RCC)andDirectCreditTransfer(DCT).AllcoursesareassessedunderthecompetencybasedtrainingandassessmentcriteriaestablishedundertheAQF.

FlexibleLearningandAssessmentIncludedinourtrainingandassessmentstrategiesarepracticesthatpromoteflexibilityinlearningandassessment.Thismeanswewillworkwithyoutoprovideoptionsthatareresponsivetoyourindividualneeds,andthatmaximiselearningoutcomesandaccesstolearningactivities.

ApprenticeshipsandTraineeshipsGoldCoastFloristryandRetailManagementgivesallstudentsenrolledinanapprenticeshiportraineeshipatrainingplanwhichoutlineshowandwhentrainingwilltakeplace.Thisissignedbyallpartiesinvolved,andgiventoyouatthestartofthetrainingcontract.

TrainingPlansInthecasewhereyourcourseofstudycallsforvocationalplacement,ispartofaworkplacetraineeship,orpartofanapprenticeship,atrainingplanwillbedevelopedforyou.Theplanwillbedevelopedbetweenyou,theplacement/workplaceorganisation,andGoldCoastFloristryandRetailManagement.Itwilloutlinetheskillsandknowledgeyouwilldevelopoverthedurationofthetrainingplan.Thetrainingplanbecomesa‘livingdocument’andanychangesareagreedandnotedbyallinvolvedparties.

Third-PartyArrangementsGoldCoastFloristryandRetailManagementdoesnothaveanyThird-PartyArrangements.

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RecognitionProcessesGoldCoastFloristryandRetailManagementoffersassessmentprocessesthatenablerecognitionofcompetenciescurrentlyheld,regardlessofhow,whenorwherethelearningoccurred.Thesearedetailedbelow:

RecognitionofPriorLearningRecognitionofPriorLearning(RPL)isanassessmentprocessthatinvolvesmakingajudgmentontheskillsandknowledgeanindividualhasasaresultofpaststudyand/orexperience.TheaimofRPListorecogniseyourexistingcompetencieswithouthavingtogothroughthecompleteprocessesoftrainingandassessment.Youwillstillneedtoprovideevidencethough,uponwhichyourassessorcanbasetheirjudgement.Evidencemustbe:

• Authentic – it must be your own work • Sufficient – it must demonstrate competence over a period of time, that the

competencies can be repeated, and the evidence must be enough so that the assessor can make an accurate judgement regarding competency

• Current – it must demonstrate up-to-date knowledge and skills i.e. from the present or the very-recent past

• Valid – it must be relevant to what is being assessed

YoumaybeeligibletoapplyforRPLononeormoreUnitsofCompetencyinyourcourse.PleasecontactKrishnaDawsontodiscussyouroptions.

RecognitionofCurrentCompetenciesRecognitionofCurrentCompetenciesisarecognitionprocesssimilartoRPL.Itappliesifastudenthas“…previouslysuccessfullycompletedtherequirementsforaunitofcompetency…andisnowrequiredtobereassessedtoensurethecompetenceisbeingmaintained”.(Takenfrom:http://vetinfonet.dtwd.wa.gov.au/Resourcesandlinks/Documents/6_1_4-RPL%20FAQ%20Assessor%20January%202013%20v%206.pdf)

CreditTransferGoldCoastFloristryandRetailManagementrecognisesAQFqualificationsandStatementsofAttainmentthathavebeenissuedbyotherRTOs.CredittransfermaybeappliedtoUnitsofCompetencyandrelatedqualificationsthathavebeenstudiedinthepast.Toapplyforadirectcredittransferyouwillneedtosupplyacertifiedcopyyourdocumentation(certificatesand/orstatements).Forfulldetailsontherequirementsforcredittransferapplications,pleasecontactusoninfo@goldcoastfloristrymanagement.com.auattachinganyrelevantcopiesofpreviousachievements.

FoundationSkillsAlltrainingandassessmentdeliveredbyGoldCoastFloristryandRetailManagementcontainFoundationSkills.FoundationSkillsareamandatorycomponentofUnitsofCompetency.Theyarenon-technicalskillsthatsupportparticipationintheworkplace,thecommunity,andadulteducationandtraining.ExamplesofFoundationSkillsincludethingssuchascommunicationskills,literacyskills(reading,writingandnumeracy),interactingwithothers,

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andskillstoeffectivelyparticipateintheworkplacesuchasteamwork,problemsolving,andself-andtime-management.

AssessmentInformation

SubmittingAssessmentsYouareexpectedtocompleteassessmentsforallunitsinyourqualification.Youwillneedtosubmitassessmentsbytheduedateforaresulttoberecorded.Youwillreceivefullanddetailedinstructionsontherequirementsforeachassessment,includingitscontextandpurpose;ensureyoutalktoyourtrainerand/orassessortoclarifyanythingthatisnotcleartoyou.

ResubmissionsIfyoureceivefeedbacktosayyoursubmissionwas‘NotYetCompetent’,youwillneedtoprovidemoreevidencetosupportyourclaimforcompetency.Thismaymeanre-doingsomeofthetheoryquestions,puttingextraormorerelevantinformationintoyourportfolio,ordemonstratingataskagain.GoldCoastFloristryandRetailManagementdoesnotchargeafeeforresubmissionofassessmentswiththeexceptionofmajorpracticalassessments,whichwillrequireyoutocoverthecostoftheflowersrequired.If,afterthree(3)resubmissionsyourworkisstill‘NotYetCompetent’,youwillberequiredtore-enrolin,andre-dotheworkfortheunit,inordertoachievethefullqualification.TalktoGoldCoastFloristryandRetailManagementformoreinformation.AllofthestaffatGoldCoastFloristryandRetailManagementwilltakeeveryreasonableefforttohelpyousucceedinyourcourse.

AssessmentFeedbackYouwillreceivefeedbackregardingtheoutcomeofeachofyourassessmentitems.Tobedeemed‘Competent’againstanationallyaccreditedunit,youmustmeettherequirementsforallelementsthatcomprisethatunit.

PlagiarismAllworkthatyousubmitmustbeyourown.Youwillhavesignedadeclarationatthestartofeachassessmentthatthiswillbethecase.Plagiarismistakingsomeoneelse’sworkand/orideasandpassingthemoffasyourown.ItisaformofcheatingandistakenseriouslybyGoldCoastFloristryandRetailManagement.Tohelpyouunderstand,thefollowingareexamplesthatconstituteplagiarism:

• Copying sections of text and not acknowledging where the information has come from

• Mashing together multiple ‘cut and paste’ sections, without properly referencing them, to form an assessment response

• Presenting work that was done as part of a group as your own • Using information (pictures, text, designs, ideas etc.) and not citing the original

author(s) • Unintentionally failing to cite where information has come from

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AppealsWhilstasastudent,youareabletolodgeanappealifyoudisagreewithadecisionregardinganassessmentoutcome,youareencouragedtospeakwithyourassessorinthefirstinstance.Ifyouarenotsatisfiedwiththeoutcomeofthatdiscussion,youmayrequestaformalreviewoftheassessmentdecision.Follow[RTOname]’sprocedureforlodginganappeal.

WheretoGetHelpTalktoyourtrainerand/orassessorforhelpinunderstandinghowtocompleteyourassessments.IfyourequireassistanceoutsideofschoolhourspleaseemailSueonsue@goldcoastfloristrymanagement.com.au.Shewillanswerallquestionsassoonasispracticalforhertodoso.

StudentConductJustasGoldCoastFloristryandRetailManagementhasaresponsibilitytomeetexpectationsofstudents,legislation,andregulations,sotoo,dostudentshaveobligationstheyareexpectedtomeet.Itisexpectedthatstudentswillparticipatewithcommitmentintheirstudies,regularlysubmitassessmentitems,andbehaveinamannerthatdoesnotcontraveneworkplacehealthandsafetyortheprincipleofrespectforothers.GoldCoastFloristryandRetailManagementviewsstudentmisconductseriously.Weexpectthatourstudentswillbehaveinanhonest,respectfulmannerappropriateforalearningenvironment,andinawaythatwillupholdtheintegrityoftheRTO.Consequencesofstudentmisconductvaryuptoandincludingexpulsionfromthecourse.Examplesofstudentmisconductinclude,butarenotlimitedto:

• Academic misconduct including plagiarism and cheating • Harassment, bullying and/or discrimination • Falsifying information • Any behaviour or act that is against the law • Any behaviour that endangers the health, safety and wellbeing of others • Intentionally damaging equipment and/or materials belonging to Gold Coast Floristry

and Retail Management and/or a partner organisation such as a school or workplace

Consequencesformisconductwilldependontheseverityandfrequencyofthebreachandinclude,butarenotlimitedto:

• Formal reprimand (warning) • Suspension from the course • Student to reimburse the costs incurred by any damage caused • Cancellation of the course without refund and/or credit • Matter referred to the police

Studentsfoundguiltyofmisconducthavearighttolodgeanappealbyfollowingour‘ComplaintsandAppeals’process.

AcademicmisconductPlagiarismandcheatingareseriousoffences.Studentsengaginginthisbehaviourwillfacedisciplinaryaction.

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WorkplaceHealthandSafetyWorkplacehealthandsafetylegislationappliestoeveryoneatGoldCoastFloristryandRetailManagement.Allstaff,studentsandvisitorshavearesponsibilitytoensuretheworkplaceissafeandthattheirownactionsdonotputthehealthandsafetyofothersatrisk.Pleasereportanyincidentorhazardimmediately.

Smoking,DrugsandAlcoholGoldCoastFloristryandRetailManagementisasmoke-freeworkplace.Smokingisprohibitedinallbuildingsandonlypermissibleatdesignatedlocationsawayfrombuildingentrances;thereistobenosmokingwithinfivemetresofabuildingentrance.Anystudentundertheinfluenceofdrugsand/oralcoholisnotpermittedonGoldCoastFloristryandRetailManagementpremises,touseGoldCoastFloristryandRetailManagementfacilitiesorequipment,ortoengageinanyGoldCoastFloristryandRetailManagementactivity.Peopletakingprescriptionmedicationhaveadutytoensuretheirownsafety,andthatofothers,isnotaffected.

StudentFeedbackGoldCoastFloristryandRetailManagementisdedicatedtoensuringitspracticesareconstantlyreviewedtoensurebestpossibleoutcomes.Thisapproachtocontinuousimprovementreliesoninputfromstudentsregardingtheirexperienceswhilstenrolledintheircourse.Wewelcomefeedbackatanytime,butwillalsospecificallyaskforitatthecompletionofyourstudy.

IssuingCertificatesUponsuccessfulcompletionofyourcourseworkandprovidedallfeesarepaid,aCertificateorStatementofAttainmentwillbeissuedtoyouwithin30calendardaysofyoubeingassessedasmeetingallrequirementsforthecourse.ThismeetsthecompliancerequirementsassetforGoldCoastFloristryandRetailManagementandotherRTOsintheStandardsforRTOs2015.IfforsomereasonGoldCoastFloristryandRetailManagementceasestooperatewhilstyouarestillenrolled,aStatementofAttainmentwillbeissuedtoyoufortheunitswithinthequalificationforwhichyouhavesuccessfullymetrequirements.(Seealso,thesection‘CancellationofCoursebyGoldCoastFloristryandRetailManagement’)

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StudentHandbookVerification[IncludethissectionifyourRTOrequiresstudentstosigntoacknowledgetheyhavereceivedandreadtheHandbook.Considerationmayneedtobemaderegardingbeingabletokeepthesignaturerecordonfile.i.e.removablesection/page.Anotheroptionistosimplyhavethestatementasastand-alonedocumentthatissignedandreturnedtoyourRTO]PleasemakesureyoureadandunderstandallpartsofthisStudentHandbook.Ifthereisanyaspectwithwhichyouareunsure,pleasecontactGoldCoastFloristryandRetailManagementforclarification.AfteryouhavefinishedreadingthisHandbook,pleasecompletethesectionbelow,signyournameandreturnthispagetoGoldCoastFloristryandRetailManagement.I,_____________________________(printfullname),havereceivedacopyoftheGoldCoastFloristryandRetailManagementStudentHandbook.Iacknowledgeitismyresponsibilitytoread,understandandfollowthetermsandconditionsitsetsout.Iunderstandthisdoesnotcancelmyrightsasapplicableaccordingtostateand/orfederallaw.Studentname:______________________________________________________________Studentsignature:___________________________________________________________USI:_____________________________Date:____________________________________

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AppendixA

InformationfromtheStandardsforRTOs2015Thefollowinginformationhasbeentakenfromhttp://www.asqa.gov.au/users-guide-to-the-standards-for-registered-training-organisations-2015/about-the-standards-for-rtos/standard-five/clauses/clauses-5.1--5.4.htmlStandard5isaboutmakingsurelearners“areadequatelyinformedabouttheservicestheyaretoreceive,theirrightsandobligations,andtheRTO’sresponsibilitiesundertheseStandards”.MuchoftheinformationlearnersneedtoknowcanbeincludedintheStudentHandbookorpublishedonyourRTO’swebsite.

InformandprotectlearnersClause5.1Priortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,theRTOprovidesadvicetotheprospectivelearneraboutthetrainingproductappropriatetomeetingthelearner’sneeds,takingintoaccounttheindividual’sexistingskillsandcompetencies.Clause5.2Priortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,theRTOprovides,inprintorthroughreferraltoanelectroniccopy,currentandaccurateinformationthatenablesthelearnertomakeinformeddecisionsaboutundertakingtrainingwiththeRTOandataminimumincludesthefollowingcontent:

• the code, title and currency of the training product to which the learner is to be enrolled, as published on the National Register

• the training and assessment, and related educational and support services the RTO will provide to the learner including the:

• estimated duration • expected locations at which it will be provided • expected modes of delivery • name and contact details of any third party that will provide training and/or

assessment, and related educational and support services to the learner on the RTO’s behalf, and

• any work placement arrangements. • the RTO’s obligations to the learner, including that the RTO is responsible for the

quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF certification documentation.

thelearner’srights,including:detailsoftheRTO’scomplaintsandappealsprocessrequiredbyStandard6,andiftheRTO,orathirdpartydeliveringtrainingandassessmentonitsbehalf,closesorceasestodeliveranypartofthetrainingproductthatthelearnerisenrolledinthelearner’sobligations:

• in relation to the repayment of any debt to be incurred under the VET FEE-HELP scheme arising from the provision of services

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• any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product, and

• any materials and equipment that the learner must provide, and • information on the implications for the learner of government training entitlements

and subsidy arrangements in relation to the delivery of the services.

Clause5.3WheretheRTOcollectsfeesfromtheindividuallearner,eitherdirectlyorthroughathirdparty,theRTOprovidesordirectsthelearnertoinformationpriortoenrolmentorthecommencementoftrainingandassessment,whichevercomesfirst,specifying:

• all relevant fee information including: • fees that must be paid to the RTO, and • payment terms and conditions including deposits and refunds • the learner’s rights as a consumer, including but not limited to any statutory cooling-

off period, if one applies • the learner’s right to obtain a refund for services not provided by the RTO in the

event the: • arrangement is terminated early, or • the RTO fails to provide the agreed services.

Clause5.4Wherethereareanychangestoagreedservices,theRTOadvisesthelearnerassoonaspracticable,includinginrelationtoanynewthirdpartyarrangementsorachangeinownershiporchangestoexistingthirdpartyarrangements.

ConsumerrightsInformprospectivelearnersabouttheirrightsasaconsumer,inaccordancewithstate/territorylaws.Ifstateorterritorylawswherethecourseisbeingofferedrequireacooling-offperiod,youmustprovideinformationaboutthis.YourRTOmustalsonotifylearnerswhenanychangeoccursthatmayaffecttheservicesyouareprovidingthem.Thisincludes:

• a change in ownership of the RTO, and/or • any changes to, or new third-party arrangements your RTO puts in place, for the

delivery of services to those learner

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APENDIXB

DELIVERYANDASSESSMENTPLAN

Training&AssessmentPlanOutline

RTO&CourseTitle

NameofRTO GOLDCOASTFLORISTRYANDRETAILMANAGEMENT

QualificationCode SLF30115

QualificationTitle CERTIFICATEIIIINFLORISTRY

DeliveryPeriod 1/4/2016–1/4/2019

QualificationRulesThisisanentry-levelqualificationthatresultsinthecandidateachievingaCertificateIIIinFloristry(Assistant).21unitsmustbecompleted:

• 16 core units and • 5 elective units of which three must be selected from elective units outlined in the

Training Package and two maybe selected from this or any other endorsed Training Package or accredited course.

Therearenoentryrequirementstothisqualification.AtGoldCoastFloristryandRetailManagementweincludeallofthecoreunitsfromCertificateIIinFloristryaswedeliverthetwoqualificationsasacombinedcourseandbelievethattheseadditionalunitswillproducemorecompetentflorists.

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TheRTOQualificationStructureConsistentwithQualificationRulesandprerequisiterequirementsthequalificationofferedbytheRTOcomprisesthefollowingunitsofcompetence.

UnitofCompetency

Core/Electi

veCode Title

CUVACD201A Developdrawingskillstocommunicateideas C

SFLDEC001 Maintainfloristrytoolsandequipment C

SFLDEC002 Designfloristryproducts C

SFLDEC006 Constructhandtiedfloristryproducts C

SFLDEC007 Constructwiredfloristryproducts C

SIRDEC008 Constructfloristryproductswithabasemedium C

SFLDEC012 Interpretfloristrydesignbriefs C

SFLSOP001 Sourceinformationonfloristryproductsandservices C

SFLSOP002 Workeffectivelyinthefloristryindustry C

SFLSOP003 Recogniseflowerandplantmaterials C

SFLSOP004 Receiveandstorefloristrystock C

SFLSOP005 Prepareandcareforfloristrystock C

SFLSOP008 Providequalityservicetofloristrycustomers C

SFLSOP009 Sellfloristryproducts C

SFLSOP010 Preparequotationsforthefloristryindustry C

SFLWHS001 Participateinsafeworkpractices C

BSBDES301 Exploretheuseofcolour E

SFLDEC005 Assemblefloristryproducts E

SFLSOP006 Displayandmerchandisefloristryproducts E

SFLSOP007 Interactwithfloristrycustomers E

BSBSUS201 Participateinenvironmentallyworkplacepractices E

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Purpose&TargetGroupThepurposeofthiscourseistoprovidecandidateswiththerecognisedskillsandknowledgetoundertakeapositionasaFloristTheTargetparticipantsforthiscourseareanyapplicantswhomaywishtocommenceacareerinthefloristryindustry

Delivery

DeliveryApproachThiscourseis30weeksinduration,onedayperweekforthehoursof9.00am–3.00pm.UponcompletioncandidateswillbeawardedwithaCertificateIIIinFloristrywhichwillassistthemingainingemploymentasaFlorist.Deliverywillbeundertakeninourclassroomonafacetofacebasis.Learningandassessmentisundertakeninaholisticwayandassessmentwillbeongoingthroughoutyourcoursebyregularobservationofyourworkandactivitiesaswellasoralorwrittenquestionnaires.Therearealsomajorongoingassessmentsyouwillberequiredtocompleteovertheduration.Thesewillbedueforcompletionortobeundertakenatdatesthroughoutthecourse.Thesedateswillbegiventoyouatthebeginningofyourcoursetoenablepreparationtime.Youwillalsoberequiredtoundertakeaminimumof15hoursperweekstudy/practiceathomeoronthejob.Weadviseallstudentstoundertakeworkexperienceforasoftenastheyareabletogiventheirotherobligations

DeliveryofClustered&StandAloneUnitsSpecifyunitsdeliveredinaclusterand/orunitsdeliveredasstandaloneasperourassessmentandevidencematrixinthisdocument

DurationThiscourserunsfor30consecutiveweekswiththeexceptionofschoolholidayswhentheschoolisclosed

LocationandnatureoffacilitiesAllclassesareundertakenatourschoolpremisesat:3/19MillenniumCircuit,Helensvale.Resourcessuppliedareallrequiredconsumablesandtoolsrequiredtoundertakealltherequiredpractical,writtentrainingandassessment.Wesupplyflowers,tools,assessmentmaterials,trainingmaterialsandanyotheritemneeded

ResourcesThepremisesareair-conditionedandsuitableforourmaximumclassgroupsof8students.Wealsohavealargelibraryoftexts,books,magazinesandotherresearchmaterials.Therearealsothreecomputersavailableforstudentstoaccess.

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Allstudentsarealsoencouragedtobringtheirownlaptops,tablets,smartphones.Wifiisavailableatnocosttostudents

SimulatedWorkplaceEnvironmentTheRTOensuresthatthetrainingdeliveredistothestandardsofarealworkplaceenvironment.TomeetthisrequirementTheRTOhasimplementedavarietyofassessmenttoolsthatwillbeimplementedduringthecourseofthequalification.Theseassessmenttoolsassessvariousdifferentelementsofareal/actualworkplacehoweverinasimulatedtrainingenvironment.TheRTOmeetstheneedforareal-timeworkplacesimulationenvironmentby:

• Having a fully functional cool room, tools and equipment that are required in the workplace

• The RTO’s trainers represent the role of a real client and portray the workplace demands while working on projects. This includes role-play of difficult & diverse type customers.

• Students prepare time lines, design arrangements, activities as are required for assessment

• Working as a team (group work/assignments), for research activities

ReasonableAdjustment–SpeciallearningneedsTheRTOhaspoliciesthatincludereasonableadjustmentandaccessandequityprinciples.Reasonableadjustmentwillbeprovidedforparticipantswithspeciallearningneeds(suchasadisabilityorlearningdifficulty)accordingtothenatureofthelearningneed.EvidencecollectioncanbeadjustedtosuitindividualstudentneedsifrequiredandwillbeendorsedbytheTrainerandstudent.Reasonableadjustmentsaremadetoensurethattheparticipantisnotpresentedwithartificialbarrierstodemonstratingachievementintheprogramofstudy.Reasonableadjustmentsmayincludetheuseofadaptivetechnology,educationalsupport,andalternativemethodsofassessmentsuchasoralassessment.Thelearningneedthatformsthebasisofanyadjustmenttothetrainingprogramwillbeidentifiedandappropriatestrategieswillbeagreedwiththestudent.Anyadjustmentswillberecordedinthestudentfileandwillnotcompromisethecompetencystandard

EntryRequirements&RPL

EntryRequirementsTherearenoentryrequirementsforthiscourse.StudentswillundertakeaLLNassessmenttodetermineifthereareanyissueswithliteracyandnumeracyandassistancewillbeofferedwhererequired.

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StudentsatriskTheRTOhasinterventionstrategies,includingstudentsupportservicesavailabletoenablestudentstocompletequalificationinexpectedtimeframe.Studentsatriskofnotcompletingwithinthistimeframeareidentifiedasearlyaspossible.ForthisqualificationstudentsfailingtoachieveaCompetentresultinthefollowingunitsareautomaticallyregardedasbeing“studentsatrisk”,astheseunitshavebeendeterminedasbeingofprimaryimportancetosuccessinthequalification.SIRXOHS2001A-ApplysafeworkingpracticesSFLSOP202A-ReceiveandstorefloristrystockIfstudentsaredeemedtobe‘studentsatrisk’wewillworkwiththemtoensuretheyreachcompetencyintheseunitsandcansuccessfullycontinuewiththecoursetothebestofourability

RecognitionofPriorLearning(RPL)TheRTOhasasimplebutmethodicalRPLprocess,whichisoutlinedindetailonthePolicyonRecognitionofPriorLearning(RPL).ProspectivestudentswillbemadeawareoftheRPLpolicyandprocesspriortoenrolmentintotheprogram,viadiscussionsandtheStudentHandbookand/orRTOwebsite,andareencouragedtoapplyiftheybelievethattheymaybeeligible.StudentsareencouragedtoapplyforRPLpriortoorimmediatelyafterformalenrolmentbutpriortothefacilitateddeliveryofunitstoensurethattheydonotmissanyclass/workshopopportunitiesofferedshouldtheybeunsuccessfulintheRPLprocess.Studentsaregivenanindividualstrategydocumentshowingtheunitstheyneedtocompleteandmethodsforundertakinglearningandassessmentinthoseunits.

AssessmentAssessmentArrangements&EvidenceMatrixEvidence-gatheringtechniquesThefollowingchartoutlinestheevidencecollectionmethodsthatwillbeusedtoassesscompetenceofthestudentsintheprogram.EvidenceusedforthisqualificationandtargetgroupisasfollowsA. ObservationB. PortfolioC. InterviewD. ProductE.RPL

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Unitcode Unittitle A B C D ECUVACD201A DEVELOPDRAWINGSKILLSTOCOMMUNICATEIDEAS X X X X SFLDEC001 MAINTAINFLORISTRYTOOLSANDEQUIPMENT X X SFLDEC002 DESIGNFLORISTRYPRODUCTS X X X X SFLDEC006 CONSTRUCTHANDTIEDFLORISTRYPRODUCTS X X X X SFLDEC007 CONSTRUCTWIREDFLORISTRYPRODUCTS X X X SFLDEC008 CONSTRUCTFLORISTRYPRODUCTSWITHABASEMEDIUM X X X X SFLDEC012 INTERPRETFLORISTRYDESIGNBRIEFS X X X SFLSOP001 SOURCEINFORAMTIONONFLORISTRYPRODUCTSANDSERVICES X X X X SFLSOP002 WORKEFFECTIVELYINTHEFLORISTRYINDUSTRY X X X SFLSOP003 RECOGNISEFLOWERANDPLANTMATERIALS X X X X SFLSOP004 RECEIVEANDSTOREFLORISTRYSTOCK X X X SFLSOP005 PREPAREANDCAREFORFLORISTRYSTOCK X X X SFLSOP008 PROVIDEQUALITYSERVICETOFLORISTRYCUSTOMERS X X X X SFLSOP009 SELLFLORISTRYPRODUCTS X X SFLSOP010 PREPAREQUOTATIONSFORTHEFLORISTRYINDUSTRY X X X X SFLWHS001 PARTICIPATEINSAFEWORKPRACTICES X X X X BSBDES301 EXPLORETHEUSEOFCOLOUR X X X X SFLDEC005 ASSEMBLEFLORISTRYPRODUCTS X X X X SFLSOP006 DISPLAYANDMERCHANDISEFLORISTRYPRODUCTS X X X X SFLSOP007 INTERACTWITHFLOIRSTRYCUSTOMERS X X X BSBSUS201 PARTICIPATEINENVIRONMENTALLYWORKPLACEPRACTICES X X X KEY: A– Observation B– Portfolio C– interview

D– Product E-RPL

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DeliveryScheduleListedbelowistheplanneddeliveryapproach.Thedeliveryscheduleindicatestheweekthatunitwillbedelivered,thelearningmaterialsavailable,theory/practical/workplacesessionsaredeliveredtheassessmentthatisexpectedandthestaffmembersavailablefordeliveryandassessment.

Weeknumber

UnitCodeandTitle

DeliveryMode

Resourcesavailable Assessmentdistributed/undertaken

Staffmembersavailable

1 SFLDEC001Maintainfloristrytoolsandequipment

FacetoFace

Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersandfoliage.Computerandotherresourcesasresearchtools.

Continuingassessment

SueYoung

2 SFLDEC005Assemblefloristryproducts

FacetoFace



SueYoung

3 SFLSOP001Sourceinformationonfloristryproductsandservices

FacetoFace



SueYoung

4 SFLSOP002Workeffectivelyinthefloristryindustry

FacetoFace



SueYoung

5 SFLSOP003Recogniseflowerandplantmaterials

FacetoFace



SueYoung

6 DISPLAYDAYASSESSMENT

FacetoFace



SueYoung

7 SFLSOP005Prepareandcareforfloristrystock

FacetoFace



SueYoung

8 SFLSOP007Interactwithfloristrycustomers

FacetoFace

Workbook,assessmenttools,floristrytoolsasrequired,floristrysundries,flowersand


SueYoung

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SFLWHS001Participateinsafeworkpractices

foliage.Computerandotherresourcesasresearchtools.

9 SFLSOP006Displayandmerchandisefloristryproducts

FacetoFace



SueYoung

10 SFLSOP004Receiveandstorefloristrystock

FacetoFace



SueYoung

11 SFLDEC002Designfloristryproducts

FacetoFace



SueYoung

12 CUCACD201ADevelopdrawingskillstocommunicateideas

FacetoFace



SueYoung

13 SFLDEC006Constructhandtiedfloristryproducts

FacetoFace



SueYoung

14 SFLDEC006Constructhandtiedfloristryproducts

FacetoFace



SueYoung

15 SFLDEC007Constructwiredfloristryproducts

FacetoFace



SueYoung

16 SFLDEC007Constructwiredfloristryproducts

FacetoFace



SueYoung

17 SFLDEC008Constructfloristryproductswithabasemedium

FacetoFace



SueYoung

18 SFLDEC008Constructfloristryproductswitha

FacetoFace



SueYoung

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basemedium foliage.Computerandotherresourcesasresearchtools.

19 DISPLAYDAYASSESSMENT

FacetoFace



SueYoung

20 SFLSOP009Sellfloristryproducts

FacetoFace



SueYoung

21 SFLSOP010Preparequotationsforthefloristryindustry

FacetoFace



SueYoung

22 BSBDES301Exploretheuseofcolour

FacetoFace



SueYoung

23 SFLDEC012Interpretfloristrydesignbriefs

FacetoFace



SueYoung

24 SFLSOP008Providequalityservicetofloristrycustomers

FacetoFace



SueYoung

25 Bookworkcatchupday

FacetoFace



SueYoung

26 Practicalwork FacetoFace



SueYoung

27 BSBSUS201Participateinenvironmentallysustainableworkplacepractices

FacetoFace



SueYoung

28 Practicalwork FacetoFace



SueYoung

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foliage.Computerandotherresourcesasresearchtools.

29 DISPLAYDAY FacetoFace



SueYoung

30 Finalcatchupandassessmentday

FacetoFace


Finaldaytocompleteassessmentsandcarryoutanyworkrequired

SueYoung

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Staff

Delivery&AssessmentStaff&UnitsAsperAQTFstandards,allAssessors/TrainershavecompletedthequalificationTAE40110CertificateIVinTrainingandAssessment(orequivalentcompetenciesfromthesupersededTrainingPackage).Alltrainershavealsoachievedtherelevantqualificationtheyaredeliveringorhaveachievedanequivalentorhigher-levelqualificationandhaverelevantcurrentindustryexperience.AlltrainerswithqualificationsawardedoverseashaveformalevidenceofequivalencefromanapprovedAustralianrecognitionauthority

Nam

eofstaffm

embe

r

Unito

fcom

petency

Title

and

cod

e

Qualificationspossessedbythestaffmemberthatparticularlyrelatetodeliveringorassessingthisunit.i.e.Whatqualificationsdoesthestaffmemberhaveinthisfield

Vocationalcompetenciesorexperiencepossessedbystaffmemberthatdirectlyrelatetodeliveringandassessingthisunit.i.e.Descriptionoftheappropriateskillorexperiencethatthestaffmemberhastodeliver/assessthisunit.Thisinformationmustrelatedirectlytotheunitofcompetencyandtheanswerwouldnormallyincludethewordsinthetitleoftheunitofcompetency.Itwouldalsonormallyincludewhen,whereandinwhatroletheexperiencewasgained

TAE/TAA VocationalqualificationsIfnotAustralianqualificationsthenformalevidenceofequivalencefromanapprovedrecognitionauthorityrequired

SueYoung CertificatesIIandIIIinFloristryunitsofcompetency

TAE40110-CertificateIVInTrainingandAssessmentIssued5thMarch,2013TAA40104–CertificateIVinTrainingandAssessmentIssued14thOctober,2008CertificateIIIinFloristry–IssuedbyBoxHillTAFE,Victoria,1989

Continuousemploymentinthefloristryindustrysince1986.Avarietyofrolesincluding:RetailFloristShopManagerWholesaleFlorist

Vocationalexperienceandcompetenciesinallfacetsofthefloristryindustry.

InfrastructureRequirements(AtickindicatesthatTheRTOhastherequiredinfrastructure.)Staffinvolvedinthedeliveryandassessmentofthisqualificationhaveaccessto:thepresentversionofthisqualificationandTrainingPackageaswellastheunitsofcompetency,assessmentguidelinesandqualificationstructuretrainer,assessorandstudentsupportmaterialsandresourcesrelatingtotheunitsofcompetencythatarebeingdeliveredandassessed.sufficientresourcestomeettherequirementsofstudentswithspecialneedsandhasaprocessinplacethatincludesreasonableadjustmentprocedures.thenecessaryfacilitiesandequipmentneededtoconducttheprogram

IndustryConsultationToundertakeathoroughprocessinthedevelopmentofthisLearningandAssessmentStrategytheRTOhasconsultedwitharangeofindustryrepresentativesfocusingonthe

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industriesinwhichtheseprogramsaremostlikelytobeofferedto.ThefollowingindustryrepresentativeshavebeeninvolvedinthedevelopmentofthisDeliveryandAssessmentPlanand/oragreethatitistheiropinionappropriateforthequalificationandtargetgroupplanned

RecordofIndustryConsultation

Industryrepresentative Natureofconsultation Natureofcomment/contribution

Employersoftrainees Continuousconsultationinregardtothetrainingbeingreceivedfromusandifanyimprovementsneedtobemade

Ingeneral,employersarehappywithourtraining.Ifonoccasionthereisagapinthetrainingfromusandtheemployerwediscusstherequirementsandarrangetrainingbyustofillthegap

Otherflorists,shopownersandfloristfacebookgroups

Continuousconsultationincludingsurveystodeterminethetypeoftraininggenerallyrequiredbytheindustry

Wecontinuouslytakeintoaccountanychangeoftrendsintheindustryandupdatetrainingtobeontrendanduptodate.

CourseOutcomes

Pathways

PathwaysforStudentsParticipantsareprovidedwithadviceonemploymentandtrainingoptionsthroughoutthedeliveryoftheprogram.WhileTheRTOmaynotofferallthequalificationsindicatedwithinthepathway,theyidentifyrelevantprogressionthatmaybeattained:TrainingPathwayCertificateIII CertificateIV DiplomaSFL30115CertificateIIIinFloristry

SFL40115CertificateIVinFloristry

SFL5015DiplomainFloristry

EmploymentPathwayIndividualswiththisqualificationareabletoworkinmanyfloristryindustrysectorsandenterprisetypes.Thestructureofthisqualificationrecognisesthediversityofbusinessmodelsthatcharacterisethefloristry.Thetypesofenterprisetowhichthisqualificationmayapplyincluderetailfloristryshops,studiosandfloristrybusinesseswhosellviatheinternetorphone.

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Workwouldbeundertakeninanytypeofenvironmentwhereflowerandplantmaterialsarestoredandcaredforandwherefloristryproductsareassembledandeithersolddirecttocustomersorsoldviathefloristrydistributionnetwork.Thisqualificationisflexibleandcanmeetabroadrangeofbusinessneeds.Forexample,smallbusinessretailfloristswouldrequiremulti-skilledemployeeswhocanbeinvolvedinthedisplayandsaleoffloristryproducts,whereasonlinebusinesseswouldemploythosewhoperformadefinedrangeofpreparationandassemblytasks.Operatorswiththisqualificationwouldassemblearangeoffundamentalfloristryproductstopre-determineddesignsandjobspecifications.Possiblejobtitlesinclude:

• retail shop assistant florist • studio assistant • production line assistant

EmployabilitySkillsSummaryThefollowingtablecontainsasummaryoftheEmployabilitySkillsrequiredbyindustryforthequalificationSLF30115CertificateIIIinFloristryTheEmployabilitySkillsfacetsdescribedherearebroadindustryrequirementsthatmayvarydependingonqualificationpackagingoptionsCourseTitle:SLF30115CERTIFICATEIIIINFLORISTRYThefollowingtablecontainsasummaryoftheemployabilityskillsrequiredbythefloristryindustryforthisqualification.Theemployabilityskillsfacetsdescribedherearebroadindustryrequirementsthatmayvarydependingonqualificationpackagingoptions.EmployabilitySkill IndustryrequirementsforthisqualificationincludeCommunication: Communicatingwithcolleagues,supervisorsandproduct

supplierstoensurecustomers’socialandculturalrequirementsaremet;providingclear,accurateverbalorwritteninformationtosupplierstoensureapositiveexperiencewiththefloristrybusiness;completingclearrecordsoffloristrystockrelatedissues;interpretingverbalandwritteninformationonfloristrydesignsandjobspecificationstoensureproductionrequirementsaremet;andseekingdirectionwhenrequired.

Teamwork: Takingguidanceandinstructionsfromothersandunderstandingownteamroleinservicingtheneedsofthefloristrycustomer;supportingotherteammemberstoprepare,careforandassemblefloristryproductstoachievequalityservicedeliverybythefloristrybusiness;seekingtheassistanceofotherteammemberstoservicethediverseneedsoffloristrycustomers;showingsocialandculturalsensitivitytoteammembers

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Problemsolving: Avoidingproductiondeadlineproblemsbyplanningownday–to–dayoperationalactivities;identifyingdesignorjobspecificationsproblemsandrequestingassistancefromsupervisorstosolveissues;usingpredeterminedpoliciesandprocedurestoguidesolutionstooperationalproblemsassociatedwithstoring,caringforandproducingfloristryproducts;identifying,reportingonandsafelydisposingofspoiltflowerandplantmaterialstominimisenegativeenvironmentalimpacts.

Initiativeandenterprise: Identifyingandinterpretingrelevantinformationonnewfloristrysuppliersandsharingthisinformationwithsupervisors;identifyinganddiscussingbetterwaystoorganiseoperationalactivitiesassociatedwiththestorage,careandproductionoffloristryproducts;actingindependentlytoidentifyanddisposeofspoiltfloristrystocktoensurequalityoftheendproduct.

Planningandorganising: Obtainingandreviewingfloristrydesignandjobspecificationstoplantheassemblyoffloristryproductstoachieveproductiondeadlines;choosingandpreparingcorrectenvironmentalconditionsforstorageordisplayofflowers,plantmaterialsandotherperishablegoods;usingpredeterminedprocedurestoplanandefficientlyorganisedaytodayoperationalactivities;planningtheuseofwaterandenergyresourcestominimisenegativeenvironmentalimpactsduringpreparationandmaintenanceactivities.

Self-management: Complyingwiththelegalrequirementsthatapplytoownroleinservicingthefloristrycustomer;takingresponsibilityforownjobroleinfloristrysalesandoperationalactivities,andknowingwhentoreferdifficultiestosupervisors;organisingandprioritisingdaytodayactivitieswithguidancefromsupervisorssothatfloristrystockisstored,caredforandpreparedinalogicalsequenceandtimelymanner.

Learning: Knowingthestructureofandsourcesnewinformationonthefloristryindustrytoenablethesourcingofongoinglearningopportunities;beingopentoopportunitiesforlearningthatarepresented;seekingandsharinginformationwithcolleaguesonnewflowersandplantmaterials,floristryproducts,newservicesandsuppliers.

Technology: Understandingtheoperatingcapabilityof,selectingandusingcomputersystemsandsoftwarethatassistinstockcontrolactivities;correctlyselectingandsafelyusingtoolsandequipmenttocarefor,storeandassemblefloristryproducts.

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AssessmentContinuousImprovement

AssessmentValidationandModerationprocessTheRTOwillholdaspecificassessmentvalidationandmoderationmeetingsattendedbytherelevantprogramtrainers/assessors.Assessmentvalidationmeetingsareconductedinitiallyafterreceivingordevelopingnewassessmenttoolstoensurethattheassessmenttoolsmeetthetrainingpackagerequirements.Assessmenttoolswillbeformallymoderatedatleastannually.Themoderationprocessinvolvesthereviewofsamplesofpastassessmentstoconfirmthattheacceptedstandardofcompetencyisstillunderstoodandisbeingimplemented.PastRPLsubmissionswillbeexaminedtoensurethatacceptedprocessesandthestandardofevidenceisreliablyacceptable.IssuesofconcernwithassessmenttoolswillbetabledatthenextTheRTOmanagementmeeting,AnyagreedadjustmentstotheassessmenttoolsandRPLdocumentationwillberecordedintheminutesofthemanagementmeetingsandthenew/revisedassessmenttoolsandRPLdocumentationwillbecirculatedtorelevantstaff.Recordsofallassessmentmoderationmeetingswillbekeptonfile. Assessmentguidelinesfromthetrainingpackageareused,asarethelearningmaterialsandassessmentmaterials.Resourcessuchasfeedbackformsandcompletedassessmentsarealsoutilised

AssessmentFeedbackFeedbackandinputfromstudentsandotherstakeholderswillbesought,analysedandactedupon,wherenecessary,onaregularbasis.Informationgainedwillformpartofanyvalidationandmoderationprocesses.Feedbackisregularlyrequestedfromstudents,shopowners,floristsandtraineeemployersonaregularbasis,theinformationgainedwillbeanalysedandacteduponwherenecessary.Thisinformationwillformpartofthevalidationandmoderationprocessalso.

TransitionArrangementsTheChiefExecutiveOfficer(Director–KrishnaDawson)willensurethatTheRTOissubscribedtoemailupdatesfrom:

• IBSA updates • Training Packages @ Work Email Updates. • Velg • Insources • ASQA • Any organisations that may be relevant to training within the industry

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TheseemailupdatesadviseofchangestotheTrainingPackagesrelevanttoaspecificindustry.OntheoccasionthatthereisachangeinarelevantTrainingPackage,theDirectorwillexaminetheamendmentsthathavebeenmadeandinformaffectedstaffofthesechangesatthenextmanagementreviewmeeting.Membersofthemanagementreviewmeetingwillreviewthechangesmadeandcreateanactionplantoimplementthenewtrainingpackagerequirements.Theactionplananditsimplementationwillbereviewedateachmanagementreviewmeetinguntilthechangeshavebeensuccessfullyimplemented.Transitionarrangementsmustbecompletedwithin12monthsofchangesbeingnotified

Licensing,Legislative,RegulatoryorCertificationConsiderationsTherearenolicensing,legislative,regulatoryorcertificationconsiderationsforthiscourse.

Checklist&Endorsement

DocumentChecklistThefollowingisasummarylistofthepointstheRTOshouldhaveconsideredwhencalibratingtheRTOwiththisqualification.

• (A tick indicates that the RTO has completed the task.) • Delivery and Assessment Plan Outline • Delivery • Entry requirements and RPL • Assessment • Staff • Industry Consultation • Course outcomes • Assessment Continuous Improvement • Licensing, Legislative, Regulatory or Certification Consideration • Checklist and Endorsement • Program Manager’s Endorsement

Name: KrishnaDawsonPosition: Owner/ComplianceManagerSigned: KrishnaDawson Date: 27thSeptember,2016

Student Handbook 2018 - Tesselaar Flowers · with our first students beginning their studies to...

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