Student Affairs Online Virtual Case Study Competition The University of Mississippi.
-
Upload
conner-hooke -
Category
Documents
-
view
221 -
download
2
Transcript of Student Affairs Online Virtual Case Study Competition The University of Mississippi.
![Page 1: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/1.jpg)
Student Affairs Online Virtual Case Study Competition
The University of Mississippi
![Page 2: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/2.jpg)
Building Community Through Technology
StudentAffairs.com Virtual Case Study Competition
The University of MississippiPresented by:
Chad McCracken, Katie Murphy,
Scott Oliver, and Jennifer Simmons
![Page 3: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/3.jpg)
Executive SummaryThe Vice President of Student Affairs at Telnet College has made a sweeping assumption that the level of technology on campus has had detrimental affects on the student body and the nature of the community at Telnet. We would like to challenge that assumption and assert that the rapidly changing technology is in fact a very positive transformation.
Despite a few undesirable aspects, technology is not only a great and integral part of leading college campuses, it is essential for the learning and development of students, faculty, and staff alike. In advocating a technologically savvy campus, we believe it is the responsibility of Telnet College to lead the charge by offering exceptional web-based student services. A proactive approach should begin with hiring full-time personnel to create and maintain the web pages for all student services departments including those services that may be affiliated with academic affairs. Our vision for Telnet College is that all student services that would be beneficial online would in fact, be available online. The benefits of implementing these services are far-reaching and include everyone on campus. We have compiled a list of three main benefits. It is by no means conclusive, but other benefits will most likely fall under the following categories: efficiency, retention, and access. Our solutions to these challenges entail reevaluating what community actually is and how the use of technology is not “new community;” but rather, “different community.” We propose to embrace technology as a positive addition only helping to enhance and strengthen “traditional” community.
![Page 4: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/4.jpg)
Web-Based Student Services
![Page 5: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/5.jpg)
For All Student Services Departments:
Getting Started:– Hire outside web-design company to create web-sites for
every department (outsource)– Hire a full-time employee to maintain all web pages– Include certain services that may be affiliated with Academic
affairs (i.e. admissions, career services, orientation, etc.)– Consult other outside resources and develop a vision for
Telnet College’s web-based student services http://www.wiche.edu/telecom/resources/publications/guide/guide.htm
![Page 6: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/6.jpg)
For All Student Services Departments:
ORGANIZATION:– All departments should have the same format for
user-friendliness and easy recognition– Sample- Ball State University http://www.bsu.edu
/web/studentservices/
![Page 7: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/7.jpg)
For All Student Services Departments:
Web pages should include:– Mission statement– Contact information (phone #s, physical and e-mail
addresses of appropriate personnel)– Frequently asked questions (FAQ’s)– Calendar, schedule of events– Photo gallery– Credit/debit card capabilities (where appropriate)
![Page 8: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/8.jpg)
Student Services Departments online
Financial Aid Bursar’s Office Library Career Services Admissions/Registrar Bookstore Orientation
Student Activities/ Campus Programming
Student Media Campus Police Greek Life Housing
![Page 9: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/9.jpg)
Financial Aid online
All forms available electronically– FAFSA– Scholarship– Appeals– Summer school– Dependency overrides
• http://www.olemiss.edu/depts/financial_aid/online
![Page 10: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/10.jpg)
Bursar’s Office online
Pay tuition Pay tickets, student fees Add money to meal card Receive refunds Apply for Direct Deposit (PDF Form or Online
Form) http://www.olemiss.edu/depts/bursar
![Page 11: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/11.jpg)
Library online
Research for articles Connected to professional journal
clearinghouses (i.e. EBSCOhost) E-books Catalog Book Renewal http://www.asu.edu/lib/access/erpage/
![Page 12: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/12.jpg)
Career Services online
Create/post resumes Search for jobs Personal assessments Interest inventories Scheduling appointments Employer-student communication Salary comparison Cost of living estimates http://career.olemiss.edu/
![Page 13: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/13.jpg)
Admissions/Registrar online
Applications – Admission– Graduation
Transcript requests Directory information changes http://www.ferris.edu/htmls/admision/application/homepage.htm
![Page 14: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/14.jpg)
Bookstore online
Order textbooks Order other course materials Request on-campus delivery or pick-up
servicewww.asbookstore.com/Templates/Level3.lasso?CatID=11
![Page 15: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/15.jpg)
Orientation online
Registration and Information– http://www.olemiss.edu/orientation/
Virtual tours/ orientation for those unable to attend on-campus program– http://www.olemiss.edu/livecam/
![Page 16: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/16.jpg)
Student Activities/Campus Programming
online
Surveys and evaluations– http://www.olemiss.edu/teacheval/
Program sponsorship request forms Leadership position applications Publicity (links to media coverage of events) Links to vendors
![Page 17: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/17.jpg)
Student Media online
Newspaper: http://www.thedmonline.com/
– Editorial submissions– Surveys/polls– Classified submissions
Radio station: http://rebelradio.olemiss.edu/
Television channel: http://www.olemiss.edu/orgs/newswatch/
![Page 18: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/18.jpg)
Campus Police online
Parking tag applications Crime reports of public record
– http://www.olemiss.edu/depts/u_police/
Anonymous reports Presentation information/requests
– Rape prevention– D.U.I. Prevention– Crime prevention
![Page 19: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/19.jpg)
Greek Life online
Rush applications– Recommendation forms– Transcript upload abilities
Links to chapter web pages– http://www.olemiss.edu/orgs
Links to national affiliates Social event registration
![Page 20: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/20.jpg)
Student Housing and Residence Life online
Student Housing and Residence Life Information– http://www.unh.edu/residential-life/
Application for hall room– Room selection request– Roommate selection
Maintenance request– http://www.housing.olemiss.edu/kincannon/maintenance.html
Virtual tours Complaint form
![Page 21: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/21.jpg)
Benefits of Web-based Services
Efficiency
Retention
Access
![Page 22: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/22.jpg)
Efficiency
Eliminates time: – Standing in line– Having to run errands around campus– Of student service support staff spent on serving walk-ins
Eliminates countless paper waste Frees up students, faculty and staff to spend more
time on studies and social activities!!!!!
![Page 23: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/23.jpg)
Retention
Retention up when students are connected to campus life
Students attracted to campuses with up-to-date technology
Students and parents more likely to be satisfied with high level of customer service
![Page 24: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/24.jpg)
Access
Services are more available to all types of students– Traditional students– Part-time students– Non-traditional students– Distance-learning students– Students with disabilities
![Page 25: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/25.jpg)
NEW COMMUNITY
![Page 26: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/26.jpg)
What is Community??
Community is defined as any group living in the same area having interests, work, etc. in common.
Webster’s New World Dictionary, 1990.
![Page 27: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/27.jpg)
How to Identify CommunityThe 6 I’s of Commun-i-i-i-i-i-i-ty:Communities HAVE:
Introduction – the practice of welcoming, orienting, teaching the norms, teaching the values and rules of the community
Interaction – the practice of providing opportunities to bond together by sharing common experiences
Involvement – the practice of people having a high degree of interaction characterized by support of one another with personal and academic problems
Influence – the practice vesting in members control over their physical and social environments
Investment – the practice of having a reflection of psychological ownership, the CARE element, understand needs of fellow community members
Identity – the practice of describing self in collective terms: we, us reflecting an emphasis of common purpose.
(Source: B.A.S.I.C.: A Journal for Building a Strong Involving Community, By: Claudia Kamhi, with contibutions by Kim Jones and G.F. Thompson)
![Page 28: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/28.jpg)
What is Community Now??
COMMUNITY IS NOT NEW BECAUSE OF TECHNOLOGY. . .
IT IS ONLY DIFFERENT.
![Page 29: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/29.jpg)
Virtual Community Includes
Students chatting with other students
Faculty chatting with and/or emailing students
Students accessing vital school-related info online
Parents accessing vital school-related info online
A college/university providing online services
Local businesses providing services to students
![Page 30: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/30.jpg)
OVERCOMING CHALLENGES
Closing the Digital Divide and Bridging the Gap
Costs associated with Challenges
![Page 31: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/31.jpg)
“Digital Divide” ??
“the gap between those who can effectively use new information and communication tools, such as the Internet, and those who cannot”
(Source: http://www.digitaldividenetwork.org/)
![Page 32: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/32.jpg)
A “Digital Divide” Exists. . .
• Students• Students• Parents• Parents• Students
• Faculty / Staff• Students• Faculty / Staff• Students• Businesses
Between
![Page 33: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/33.jpg)
Students v. Faculty/Staff
Some students may be more proficient in using various forms of technology and vice versa.
The solution to this challenge is for all parties involved to have a clear understanding of how communication will occur and encourage various forms of communication.
![Page 34: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/34.jpg)
Students v. Students
Some students may be a victim of the digital divide.
The solution is to encourage more online, on-campus student chatting to help end this on-campus battle.
![Page 35: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/35.jpg)
Parents v. Faculty/Staff
Some parents are not as “tech savvy” as university faculty/staff.
The solution is to educate parents and to help them become more aware and proficient of the various ways to communicate. Therefore, when necessary, they may use these different forms.
![Page 36: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/36.jpg)
Students v. Businesses
Some students want access to off-campus services or products.
A solution here would be for businesses to offer unique services to students, such as computer rentals or special ways to purchase items online.
![Page 37: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/37.jpg)
Bridging the Gap . . .
Solutions to the challenge:
Education Increase Awareness of Benefits Constantly offer better equipment and services Simplification Adaptability More Computer Lab Facilities Better Online and Printed Publishing
![Page 38: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/38.jpg)
Costs Associated with the Challenge
Sizable initial monetary, minimal in long-run
Increase efficiency Costs could be off-set
in student fees Increase access to
services
Increase speed of information
Costs benefit University and Students
Increase University enrollment and number of people getting some form of higher education
![Page 39: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/39.jpg)
ONLINE HARASSMENT
Types of Harassment Creation of policy
![Page 40: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/40.jpg)
Abusive Communication
Online communication may result in…
the receipt of abusive or obscene messages.
AND/OR death threats or bodily injury
(Source: http://www.safetyed.org/help/stalking/cyberstalking.html)
![Page 41: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/41.jpg)
Electronic Attacks
One may be repeatedly disconnected from their Internet service.
AND/OR
One may receive destructive electronic viruses to their computer.
(Source: http://www.safetyed.org/help/stalking/cyberstalking.html)
![Page 42: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/42.jpg)
Online Defamation
One may find defaming words or images displayed on someone’s website, or posted to a discussion board, that they did not consent to and that compromises their integrity as a person.
(Source: http://www.safetyed.org/help/stalking/cyberstalking.html)
![Page 43: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/43.jpg)
Preventing Online Harassment
Know online etiquette or “netiquette”. Do not get into online arguments. Choose a sensible online name. Ignore the harasser. Contact online safety personnel.
(Source: http://www.safetyed.org/help/stalking/cyberstalking.html)
![Page 44: Student Affairs Online Virtual Case Study Competition The University of Mississippi.](https://reader035.fdocuments.in/reader035/viewer/2022062511/551679ff550346a25b8b45fa/html5/thumbnails/44.jpg)
Summary of Presentation
The ideas that are associated with community are only augmented by the use of technology in the University and College setting.
Telnet College should, in every way that it can, support the propagation of technology in its campus activities and services.
Don’t run from it, use it.