Structuring the Interview - Hiring Skills

Structuring the Interview

COMM 3420InterviewingChapter 4

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Three parts to an interview

•Opening•Body•Close


Before the InterviewThe Interview GuideAn outline of topics and subtopics that you

will determine the sequence of questions.• Topical sequence• Journalist sequence• Time sequence• Space sequence• Cause-effect sequence• Problem/solution sequence


Question Sequences• Tunnel: a series questions that asks

for specific information. It doesn’t change.

• Funnel: Begins with broad questions and then the questions become more restricted.

• Inverted Funnel– Begins closed and proceeds toward open

questions– Provides a warm-up time for those

reluctant to talk


Opening the Interview

• Opening–Sets the tone–Negative opening = defensive

climate



• Two-step process1. Establish Rapport

– Creating feelings of goodwill and trust

– Small talk & Nonverbal communication

– Be aware of titles & context



2. Orient the other party– Explain the purpose, length, &

nature of the interview– Do not assume too much or too

little about the other party– Give the time frame


Opening the Interview• Ways to open

– Purpose statement– Summarize the problem– Explain the discovery of a problem– Offer an incentive/reward– Request advice or assistance– Refer to the reference person of the interview– Refer to your organization– Give the time frame– COMBINE THEM!


Nonverbals in OpeningsBe aware of:

– Territoriality• Go where you are directed• Maintain eye contact• Follow directions

– Appearance• Should not be an obstacle.

– Touch– Handshakes firm, not crushing


The Body of the Interview

• Interview schedules– Nonscheduled:

• No questions are prepared in advance.

• Broad information• Interviewees are reluctant to

participate• More freedom• More skill


The Body of the Interview

– Moderately scheduled: • All major questions with possible

probing questions under each• Lessens the danger of instant

question creation• Journalists, medical personnel,

recruiters, lawyers, police, and insurance investigators


Interview Closing

1. Signals the termination of the interview but not the relationship.

2. Can express supportiveness to enhance the relationship.

3. Summarizes the information of the interview.


Interview Closing• Suggestions for closings

– Be sincere– Don’t rush– Don’t introduce new topics or ideas

during the closing– Leave the door open for future contacts


Interview Closing

• Closing Techniques– Give the reason for closing– Express appreciation– Arrange for the next

encounter– Summarize the interview


Interview Closing

• Closing nonverbally– Plan the closing as you do

the opening and body of the interview

– Combine effective nonverbal and verbal techniques


Interview Closing

• Nonverbal Closing Signals– Straighten up in your seat– Lean forward– Stand up and/or move away– Cross your legs– Place your hands on your knees

preparing to get up


Interview Closing

– Break eye contact– Offer to shake hands– Smile– Check your watch


Structuring the Interview - Hiring Skills

Recruiting & HR

Transcript of Structuring the Interview - Hiring Skills