Strengthen Interactions - Learning Point Inc.€¦ · Strengthen Interactions Climb Two: Lead...

Strengthen Interactions

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Application Packet

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2© 2009-2018. Learning Point Group. All rights reserved | www.learningpointgroup.com | 1-888-823-1646 2

If trust is the heart of the relationship, interactions are the lifeblood of relationships. Without interaction you have no relationship and you provide no leadership. Interactions are the situations where a leader can provide

the most influence.

There are several types of interactions and conversations you will find yourself engaged in as a leader. They include:

• Clarifying expectations

• Giving feedback

• Seeking feedback

• Resolving conflict

• Providing an opinion

• Sharing ideas

• Asking questions

• Seeking help

• Providing a status report

The key is to make sure your interactions produce positive outcomes and leave the relationship better than you found it.

Let’s get started on this action assignment!

SkillsStrengthen Interaction

Action Assignment Clim

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neThis action assignment will help you practice and apply a five-step interaction process as well as some essential tools for effective leadership interaction.

Successful interaction begins with the ongoing interaction you have with yourself and how you mentally prepare. Sound thinking tools are in order.

Take a minute to go back and analyze a recent interaction you have had with an associate. See if you can identify whether the thinking tools influenced the success of the interaction and, if so, how.

1. Identify and reflect on a recent conversation you had with a team member or associate.

2. How would you describe the basic interaction? What was the conversation really about? What was your MESSAGE? What was the MESSAGE of your associate?

3. What were you telling yourself? What as your SELF-TALK? Was it helpful or hindering or both?

4. How would you assess the IMPORTANCE of the ISSUE and the RELATIONSHIP? Which was more important and why?

5. How did you APPROACH the situation? Was it successful?

part 1

Strengthen Interaction


Tools

How aware are you of the thinking tools you use?

Apply Interaction Thinking Tools

What was the recent interaction?

Use this worksheet to reflect on a recent interaction with an as-sociate.

You

What Was Your Hindering Self Talk

What was your approach?

IssueLow

High

High

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What was the real MESSAGE you were trying to communicate?

What was the real MESSAGE your associate was trying to communicate?

Self-

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What Was Your Helping Self Talk

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Apply Worksheet part 1

Interaction Thinking Tools

Now look back and analyze a recent interaction you have had with an associate. See how well you applied the four basic interaction skills. What was the outcome?

1. Identify and reflect on a recent conversation that you had with a team member or associate.

2. Describe how you used the skill of FRAMING during the conversation. What did you say and do? What was the outcome?

3. Describe how you used the skill of INFORMING during the conversation. What did you say and do? What was the outcome?

4. Describe how you used the skill of EXPLORING during the conversation. What did you say and do? What was the outcome?

5. Describe how you used the skill of CLOSING during the conversation. What did you say? What was the outcome?

6. What would you do differently next time?

part 2



Skills

How well do you apply basic interaction skills?

Apply Basic Interaction Skills

FRAME

What did you say and do? What was the outcome?

INFORM


EXPLORE

What did you say and do? What questions did you ask? How did you listen?

What was the outcome?

CLOSE


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Use this worksheet to reflect on how well you applied basic interaction skills in a recent conversation with an associate.

Apply Worksheet

Interaction Basic Skills

Think of an upcoming conversation that you know you need to have with an associate. Use the conversation to practice and apply your thinking tools and interaction skills. Use the

Interaction Worksheet to guide your conversation.

1. Think of an upcoming conversation that you know you need to have with an associate. What is the nature of the conversation?

2. Use the Interaction Worksheet on the following page to help you prepare for the conversation.

• What will be your HEADWORK? How will you mentally prepare? What will be your message? What will be your slef-talk? What barriers do you anticipate? How important is the issue and relationship? What will be your approach?

• How will you engage your aasociate? How will you frame the conversation to keep it focused, safe, and productive?

• How will you inform your associate on key points? What will be your message? How will you explore the perspective of your associate? What questiuons will you ask? How will you listen?

• How will you approach action planning and follow-up?

3. After the conversation, reflect on how well the conversation went. Discuss the conversation with your coach. What went well? What will you differently next time?

part 3

Headwork

Step 1

Engage

Step 2

Mutual Understanding

Step 3

Commit to Action

Step 4

Follow-up

Step 5



Apply

How well are you preparing for future conversations?

Hold an Actual Conversation

NotesNotes

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Associate’s Name: Date:

Defi

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Current Situation Desired Situation

Hindering Self Talk1.

2.

3.

4.

When will you hold the conversation?

Where will you hold the conversation?

What tone will you use?

IssueLow

High

High

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What do you see (behaviors, actions, results)?

What is the impact?

What would you like to see?

What would be the impact?

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Helping Self Talk

Step 1 Headwork



WorksheetInteraction

What When

• Make it safe.• State the purpose.• State the desired

outcome.

• Stay focused on purpose.

• State your view.• Listen to understand

their view.

• Stay focused on purpose.

• Agree on course of action.

• Commit to what, who, and when.

• Set a follow-up date.

• Build the relationship.

• Reinforce accountability.

• Learn from the experience.

Who

Course of Action:

Follow-up Date:

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Step 2

Step 3

Step 4

Step 5

Engage

Mutual Understanding

Commitment to Action

Follow-Up

Tips

Tips

Tips

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NotesNotes Strengthen Interaction


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Strengthen Interactions - Learning Point Inc.€¦ · Strengthen Interactions Climb Two: Lead...

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