STRENGTH IN PEOPLE Integrity | Passion | Accountability | Quality | Teamwork

2019 Annual Report

u Caroline Bonesky T his has been a year of considerable productivity within WJS. In addition to the

accomplishments reached in our strategic priorities, there has been growth in revenue and the number of employees -- WJS ended the year with revenues in excess of $48 million and a strong employee group of more than 700 dedicated professionals.The management staff at WJS have been instrumental in achieving these record numbers; the introduction of ‘scorecards’ for the National Management Team, Regional Service Directors and Program Directors has proven to be an effective tool by focusing the teams on specific initiatives. All the teams have experienced high levels of success on their identified scorecard goals. This past year we brought our Values into focus. As an underpinning to much of the work required in talent development, it was timely to review the existing WJS Values and find a few key points of focus. We saw a striking level of consensus from WJS staff as well as specific focus groups in what participants believed are the key unifying Values of our organization -- Accountability, Passion, Team Work, Quality and Integrity.

As we move forward into 2020 we will continue to keep our values at the forefront of our decision making

“In addition to offering WJS definitions of these values, we produced a collection of stories gathered from staff across WJS, expressing how our values enter into the work we do for the people we serve. The results of the roadshow held across the country in the fall of 2018, verified that staff live and breathe these Values and hearing the stories of them in action, was a highlight of the year for me.Every day WJS serves hundreds of clients and we continue to focus on initiatives that will help our staff be the best they can be every day. We know that providing good information in an easily accessible format reduces frustration and time away from clients. We know that improving our onboarding and orientation processes means that staff feel better prepared to meet the daily challenges in their work. We are focused on continuing to provide ample training opportunities so staff can develop into the best people they can be.As we move forward into 2020 we will continue to keep our values at the forefront of our decision making so that employees can continue to support individuals and families to reach their goals.

DID YOU KNOW...WJSource is the place to go for WJS news and information

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2019 Annual Reportn ot e f r o m t h e c e o

u Tim Beachy

A As WJS Board Chair, I am pleased to share that WJS Canada is doing splendidly.

As an organization, WJS is continually mindful of its Vision, Mission and Values in the important work we do for the people we serve.

With Caroline’s leadership, WJS continues to implement its 2017 – 2022 strategic plan. In support of the plan, WJS has launched a number of information technology initiatives this year that have far-reaching implications for future organizational growth and efficiency.

All levels of management have been diligent in setting a focus on our shared Values. As an organization, we have all been finding ways to engage with both clients and partners in realizing our values in the work we do and in the communities we serve.

I am confident that our focus on these Values remains strong.• Accountability• Integrity • Passion• Quality

• Teamwork

WJS is becoming a truly cohesive national organization – sharing its knowledge between programs and across Provinces. This Canadian-wide approach has led to modifications to the structure of the National Management Team -- this year saw the hire of Carol Siziba, Chief Client Services Officer.

WJS is investing comprehensively in its people by harnessing their knowledge and enthusiasm for the important work we do. Human Resources has progressed this year in its plan to develop infrastructure for hiring new staff and developing our existing ones.

DID YOU KNOW...on average we get 10,000 visitors to our website per month

Components of a new HR technology platform have already come on line with more integration ahead.

The Board, through its Human Resources and Leadership Committee, annually reviews the company’s employment and workforce strengths & weaknesses. The most significant change indicated this year is a 16% growth in the number of employees – WJS now employees more than 725 dedicated people across Canada.

Our annual financial statements reflect the strength of our organization, with the exception of Ontario, we’re seeing meaningful growth. The Board is a strong factor in the successes of the company by providing solid governance and advocating self-reliance. I would like to thank the WJS Board Directors for their contributions of time and talent which have supported WJS strategic priorities this year.

All levels of management have been diligent in setting a focus on our shared Values.

“

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2019 Annual Reportn ot e f r o m c h a i r o f t h e b o a r d

A key aspect of improving our operations has been training. Over the past year, all of our teams across the country, have had opportunities to access training that supports the integration of theory into practice on a daily basis.

In support of Truth & Reconciliation, we have sought out opportunities to authentically engage with Indigenous communities across the country.

We have created new national positions including an Indigenous Cultural Advisor role and a Quality Director position.

We adopted SharePoint as a platform to support collaboration and content management across WJS. SharePoint is an enormously robust and adaptive tool that will offer WJS the ability to scale our IT infrastructure beyond 2022.

This year we welcomed new staff as shareholders in our holding company NewCo, allowing WJS to be guided by more employee voices.

We have continued to meet growing demand for services that specialize supporting hard to serve clients by building strong teams focused on providing trauma informed supports.

Our onboarding process has been evolving to share our strategic goals with newly hired employees so that we’re all focused in the right direction.

WORKING THROUGH OUR STRATEGIC PLANWJS Canada developed a Strategic Plan in 2017 with a 10 year-vision. The Strategic Plan outlined five pillars; exceptional operations, dedicated staff, financial health, individualized services and thriving communities.

Here’s some of the highlights toward achieving our plan:

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2019 Annual ReportStrateGic PLan

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2019 Annual Report

Average Turnover RatesNumber of employees in total and by each region, average turnover and top three reasons for leaving.

Average Turnover Rates

OUR PEOPLEOur employees are the cornerstone of our organization. Employee growth over the last number of years has been consistent. Average employee turnover for our sector is between 35-50%, WJS averages 18.52%. As we

align ourselves with our values, our resilience and capability grows our strength in people.

WJS Canada Employee Growth

o u r P e o P L e

2018201720162015

686

344

268

2846

2019Totals: National

BC

Alberta

Ontario

Spiri t

Reason for Turnover

Over the last 10 years, WJS revenue has risen from $19,000,000 (2008) to more than $46,000,000 in 2019. In that time, more than 4 million dollars has been spent on ‘capital

spending’, allowing us to more efficiently deliver programs across three Provinces.

REVENUE & FINANCE

Program Revenue Distribution

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2019 Annual Reportr e v e n u e & f i n a n c e

PROGRAM OVERVIEW

Total Program Growth 2015 - 2019

Our program growth reflects our desire and ability to adapt to the needs of our clients – providing them with supports when they need them. As an organization, we understand the needs of complex cases that require specialist staff and resources to deliver the best

care possible to the people we serve.

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2019 Annual ReportWJS G r o W t h

A Snapshot of Our Year Ontario experienced overall stability this year by balancing low occupancy in its custody programs with increased numbers at the attendance program in Dryden. An improved relationship with the local school board and an investment in redesigning the Dryden facility, to support structured learning, are factors that have significantly increased referrals to the ACE program.

Alberta experienced stability with the Child and Family Services. WJS experienced service growth in the provision of services through the FASD network, being successful proponents in three calls for service in Slave Lake, Peace River and Fairview.

The staff in the PDD programs invested considerable resources in developing a relationship with the PDD contract team in Edmonton. This resulted in a new contract to provide services to clients with complex needs in the Edmonton area. In January WJS hired over 20 new employees to support these new services. In addition, the PDD teams continue to receive referrals for complex client support which has resulted in additional services in Slave Lake and Barrhead.

British Columbia experienced significant change this year. In October 2018 WJS closed two programs, one residential program in Nanaimo and

a long-standing residential program in Fort St John. In March 2019, the Full Time Attendance program in Penticton was closed as well. There were specific reasons in each case ranging from client care, to staff recruitment and budget reductions.

Community Living Services in British Columbia remained stable in the Lower Mainland however, experienced some volatile service delivery in Prince George. Service demands continue to grow for harm reduction services for clients with complex behavioral concerns, contracts were commenced and then discontinued due to budget constraints.

Spirit of Our Youth experienced a strong year. While it remains difficult to predict referral patterns, Spirit remains a provider of choice for

several indigenous organizations. Spirit was also instrumental in supporting the development of a cultural liaison position in Northern Ontario and provides ongoing support to that employee in partnership with Ontario leadership. Spirit had outstanding results from their CAC survey in November, receiving no recommendations.

“Spirit of Our Youth experienced a strong year DID YOU KNOW...

Our values are; Integrity, Passion, Accountability, Quality & Teamwork

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2019 Annual ReportS u m m a r y