Street Management

FY 2007FY 2007

Street Management - Documentation

Street ManagementAchieving Results by

Performing More Effective Street Management

Review & Documentation

FY 2007FY 2007


M-39 & M-41 – Reasons for Street Management M-39 134.11 - Street Management is a Natural Extension of Office

Management.......ALL carriers are to be notified to expect daily supervision on the street.......

M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties

M-39 134.21 - Manager must maintain objective attitude....Open and above board

M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required

M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties

Why do Street Management?

M-39M-41

FY 2007FY 2007


Street Management is…

Natural extension of office management Necessary to maintain the routes & time of delivery The tool for controlling park points, relays, OT, auxi

assistance Supporting documentation Used to follow-up on customer issues A way to identify safety and security issues. REQUIRED

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Reasons to Conduct Street Management

Increase Knowledge Investigate DPS Errors Investigate Complaints Enhance Safety Validate Collections Develop Base Street Times Establish as a Norm

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Which Routes/Employees Need Street Management

New Carrier On Route Changes in Delivery Frequent Overtime or Auxiliary Declining or Low SEI Constant Late Leaving/Returning Excessive Mileage

EVERY ROUTE EVERY EMPLOYEE

FY 2007FY 2007


Improve - DOIS Review

Utilize DOIS Base Route Information

When was the base data last reviewed When was the base data last updated How was the base data last updated

Pivot Plans When were the pivot plan last reviewed When were the pivot plan last updated

MSP Location Report When were the MSP location schedules last reviewed When were the MSP location schedules last updated

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2026001

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Improve – DOIS Base Review

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Improve – DOIS Base Review cont.

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Improve – Pivot Plan Review

FY 2007FY 2007


Improve – Pivot Plan Review cont.

FY 2007FY 2007


Improve - MSP Review

FY 2007FY 2007


Improve - MSP Review cont.

FY 2007FY 2007


Improve - MSP Review

Utilizing MSP-Web to identify: 3999 Sync Report Weekly MSP Route Prioritization Report

Routes Arriving at First & Last Delivery Late Routes Expanding Street Time 3999 Exceptions

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Improve - MSP Review cont.

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RESTRICTED INFORMATIONZIP

CodeRoute

NumberHot Case

Actual Avg

Hot Case Variance

Depart to Route Actual

Avg

Depart to Route

Variance

First Delivery

Scheduled Avg

First Delivery Actual

Avg

First Delivery Variance

Last Delivery

Scheduled Avg

Last Delivery Actual

Avg

Last Delivery Variance

Return to Office

Compared to Depart

Office

First Delivery Status

Last Delivery Status

Street Expanded

Time

3999 Exception

AQRT Attention

20164 001 10.80 0.20 10.92 0.23 10.89 11.00 0.11 15.67 16.36 0.69 0.58 Late Yes X

20164 002 10.26 0.61 10.35 0.50 10.04 10.56 0.52 16.19 15.47 -0.72 -1.24 Late Early

20164 005 0.00 0.00 11.21 0.15 11.29 11.30 0.01 15.62 16.45 0.83 0.82 Late Yes

20164 006 11.72 1.31 11.84 1.09 10.90 12.00 1.10 0.00 0.00 0.00 -1.10 Late

20164 008 11.27 1.22 11.37 1.22 10.21 11.49 1.28 16.37 17.58 1.21 -0.07 Late Late X

20164 009 10.85 0.45 11.00 0.41 10.82 11.32 0.50 16.05 15.19 -0.86 -1.36 Late Early X

20164 010 11.55 1.44 11.76 1.49 0.00 0.00 0.00 16.23 15.53 -0.70 -0.70 Early X

20164 011 10.68 0.13 11.75 0.89 10.93 12.07 1.14 15.55 13.18 -2.37 -3.51 Late Early X

20164 012 13.54 3.06 13.66 2.96 11.20 13.91 2.71 16.21 15.87 -0.34 -3.05 Late Early X

20164 013 10.54 0.21 10.80 0.29 10.60 10.97 0.37 15.68 15.13 -0.55 -0.92 Late Early X

20164 014 10.87 0.14 11.13 0.19 11.02 11.33 0.31 0.00 0.00 0.00 -0.31 Late

20164 016 11.29 1.04 11.49 1.21 10.44 12.19 1.75 16.44 17.00 0.56 -1.19 Late Late X

20164 017 0.00 0.00 0.00 0.00 10.94 11.97 1.03 15.42 16.50 1.08 0.05 Late Late X

20164 019 10.74 0.79 10.94 0.83 10.16 11.01 0.85 16.37 15.51 -0.86 -1.71 Late Early

20164 020 10.26 0.41 10.50 0.54 10.04 11.69 1.65 16.47 16.15 -0.32 -1.97 Late Early

20164 021 10.39 0.03 10.65 0.13 10.59 10.86 0.27 16.22 16.82 0.60 0.33 Late Late Yes X

20164 022 10.23 -0.47 10.52 -0.42 11.11 11.31 0.20 15.92 16.44 0.52 0.32 Late Yes X

20164 023 11.11 1.14 11.29 1.06 10.27 11.34 1.07 0.00 0.00 0.00 -1.07 Late X

20164 025 10.40 0.20 10.66 0.28 10.45 10.81 0.36 16.31 16.61 0.30 -0.06 Late Late X

20164 026 11.50 1.20 11.75 1.24 0.00 0.00 0.00 16.06 16.00 -0.06 -0.06 X

20164 028 11.04 1.14 11.06 0.81 10.30 11.20 0.90 15.68 16.59 0.91 0.01 Late Late X

Service Week: 53

Weekly MSP Route Prioritization ReportDelivery Unit: 20164 STERLING, MPO - 2016401

Begin Date: 09/29/2007End Date: 10/05/2007

Improve – MSP Review cont.

FY 2007FY 2007


New Tools

Enhanced 3999-X (Improve) Delivery information from AMS by Sector/Segment AMS Review information by Address

FY 2007FY 2007


New 3999-X Consolidated with AMS Review Data

FY 2007FY 2007


Street observations conducted by: . Date: Carrier Name: Rte #: .

Observation beginning location: . Ending Location: .

Route Issues: Yes No N/A CommentsAre the line of travel, park and relay locations followed? 3999-X

Are MSP scans being made when mail delivery is being made?Are any MSP street barcodes missing or non-functional at the current locations below during observation:

First delivery: 21960 Amin CtScan location: 21662 Calamary CirScan location: 46720 Summitt TerScan location: 21752 Marigold CirScan location: 46950 Community Plz Ste 101Scan location: 47100 Community Plz Ste 120Scan location: 21800 Towncenter Plz Ste 201Scan location: 46900 Cedar Lake Plz Ste 100Last Delivery: 21433 Lake Dr

SafetyAre there any hazards and dangerous situations identified? Is seat belt being used whenever vehicle is in motion?

Collection Boxes:Condition of equipment & pieces collected. Letters : Flats :Location of the equipment.

Fold along this line

Begin Time: . End Time: . 3999-X used circle one : YES / NORoute Setup Yes No N/A Comments

Unnecessary deadheads or back tracking. # of Park & Loop locations minimizedNew Construction - Are there any signs of new construction or demolition?

Does the Carrier:Finger mail between deliveries when safe to do so?Take necessary short cuts, cross lawns? Take sufficient mail at each relay or park point to avoid excessive trips?Does carrier carry mail on their arm?Properly deliver of Special Services Mail and make proper scans?Properly deliver Parcels - M-41, 322.3 & 323.3Dismount deliveries on P&L route that should not be dismounted. Take lunch and/or break at authorized location (Form 1564-A)?

CBU/NDCBU's:Condition of EquipmentLocation of the equipment?

Other comments: use reverse if needed

FY 2007FY 2007


• Non-Career: One per quarter

• Probationary (0 - 3 months): 30, 60, & 80 day evaluations

• Employees with 4 - 23 months postal experience: One per quarter

• Employees with 2 years plus postal experience: Twice per year

FY 2007FY 2007


OBSERVATIONS WHILE ON THE STREET

Route Set-up Schedules Park Locations Loops/Relays Patterns Break and Lunch Locations

Street Delivery No Short Cuts No Fingering No Satchel DPS Procedures “Third Bundle Procedures”

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Street Delivery cont. Accountables

Scanning

Parcels Scanning

MSP Scan Scanning

Protection of Mail Deviations

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Safety Hazards, Dogs, Detours, Repellent Vehicle Line of Travel “Laptops” Driving Habits

Miscellaneous Employee Appearance Collection Boxes Mail Stuck Forms Construction


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Planning

Daily - to identify potential routes CD POM Pivot opportunities Review MSP reports 1813 Late Leaving and Returning Daily Performance Report Street Observation when available

Weekly – to establish goals for the next week Plan Street Observations when planning CD POM Review MSP Route Prioritization Report for prior week

FY 2007FY 2007


Date -->Route # Saturday Monday Tuesday Wednesday Thursday Friday

Instructions:Indicate by day which routes have scheduled leave and/or which routes are planned to be pivoted.Enter by day which routes are being scheduled for Street Management. Indicate whether the scheduledStreet Management will be a full day or partial dayFile schedule in the Unit Street Management folder after the week has ended.

Prepared by:

Street Management Schedule

FY 2007FY 2007


Date --> 29-Sep 1-Oct 2-Oct 3-Oct 4-Oct 5-OctRoute # Saturday Monday Tuesday Wednesday Thursday Friday

1 Pivot2 Pivot3 Pivot Partial Day4 Pivot5 Pivot6 Pivot7 Annual Leave Annual Leave Annual Leave Annual Leave Annual Leave8 Pivot9 Partial Day Pivot

10 Pivot Full Day11 Pivot12 Pivot Partial Day13 Partial Day14 Pivot15 Partial Day Pivot

Instructions:Indicate by day which routes have scheduled leave and/or which routes are planned to be pivoted.Enter by day which routes are being scheduled for Street Management. Indicate whether the scheduledStreet Management will be a full day or partial dayFile schedule in the Unit Street Management folder after the week has ended.

Prepared by:

Street Management Schedule

FY 2007FY 2007


ReviewedSaturday Monday Tuesday Wednesday Thursday Friday Routes

Saturday Monday Tuesday Wednesday Thursday Friday Routes




Enter the route number under the date Street Management was performed.Also enter the initials of the person performing the Street Management.Attach the weekly schedules to this recap report.

Prepared by: Reviewed by :

Street Management Monthly Recap

FY 2007FY 2007


29-Sep 1-Oct 2-Oct 3-Oct 4-Oct 5-Oct ReviewedSaturday Monday Tuesday Wednesday Thursday Friday Routes

Partial 15 TG Partial 9 TG Full 10 TG Partial 3 TG 3Partial 12 TG Partial 13 TG 9

10121315

6-Oct 8-Oct 9-Oct 10-Oct 11-Oct 12-OctSaturday Monday Tuesday Wednesday Thursday Friday Routes



27-Oct 29-Oct 30-Oct 31-Oct 1-Nov 2-NovSaturday Monday Tuesday Wednesday Thursday Friday Routes

Enter the route number under the date Street Management was performed.Also enter the initials of the person performing the Street Management.Attach the weekly schedules to this recap report.

Prepared by: Reviewed by :


FY 2007FY 2007


Control – Unit Files

Unit/Route Files Route Folder

Street Observation worksheets 3999/3999-X (less than 1 year old)

Pivot plan by route (less than 1 year old)

MSP locations by route (less than 1 year old) DSMART/EUARS reports (less than 1 month old)

4584 Observation of Driving Practices *

Unit Folder Weekly MSP Route Prioritization Report (weekly report)

AQIP Best Opportunity Routes (less than 1 month old)

3999 Sync Report (less than 1 year old) Street Management Monthly Recap Report (including weekly

schedules)

• Non-Career: One per quarter

• Probationary (0 - 3 months): 30, 60, & 80 day evaluations

• Employees with 4 - 23 months postal experience: One per quarter

• Employees with 2 years plus postal experience: Twice per year

Street Observations4584

DSMART/eUARS

3999/99-XPivot Plan

MSP Locations

Rte 6001

AQIP Best OpptyMSP Route Prioritization

3999 Sync

Unit 20260


FY 2007FY 2007


Achieving Results By Performing More Effective

Street ManagementReview & Documentation

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Street Management

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