STREAMLINE PRODUCT WARRANTY REGISTRATION

Optimize your Product Warranty Registration with Canon Professional Services and Therefore™

CONSIDER THIS ...Most manufacturers aren’t aware that there can be a high and unpredictable cost associated with Product Warranty Registration and Claims. If poor registration data is collected from forms in the front end of the process without being verified or corrected, it can have a serious impact when warranty claims are being processed—causing delays, customer disputes, and loss of business. With a streamlined Warranty Registration Process that verifies and screens for quality information at time of capture, the utility of information stored can benefit your warranty claims operation and help improve the customer experience.

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DUPLICATION AND FRAUD

Customized workflows that help validate form registrations with correction alerts at time of capture can improve the quality of information stored. Having accurate data at the front end of the process can help reduce claims turnaround times, improve the customer experience, and remove unnecessary expenses.

Product registration systems that aren’t well managed can allow for the

poor quality of data to be captured and stored. Left uncorrected, this can impact claims costs, customer

satisfaction, and allow for fraud.

A S M U C H A S

OF REVENUESCAN BE SPENT ON

PRODUCT WARRANTY REGISTRATION AND CLAIMS PROCESS. ††

Correcting poor data can cost up to 14x more than entering it correctly in the first place.* Gaps in data may also prevent data mining and rapid feedback to management. This could lead to slower identification of product issues and missed opportunities to reengage customers with solutions and new products.

IMPACT OF POOR DATA CAPTURE AND MANAGEMENT

* Gartner—Measuring the Business Value of Data Quality - September 2014.

** Warranty Week - Warranty Fraud Detection - July 2014.

Of those customers who have bad warranty claims experiences 78% have ended their relationship with that manufacturer.*** Poor data capture and verification during the registration process can result in delays and dissatisfied customers during the claims process.

CUSTOMER DISSATISFACTION

Storing unsecured data and allowing duplicate records can expose your company to potential fraud. Bogus warranty claims cost manufacturers up

to $23 billion annually and make up almost 15% of total claims.**

*** SFG 2014 Warrant Chain Management Benchmark Survey.

12%

† † Canon USA Product Warranty Registration and Claims Automation Study

May 2016.

AN INEFFICIENT

Registration information can be indexed, stored, and quickly retrieved.

Data can be immediately accessedby authorized users. Using Index fields,

information can be searched by key words, serial numbers, product names, or customer fields. Scanned

documents, such as receipts, may also be stored and searched using OCR.

Registration information iscaptured via Web forms,

registration cards, or through an app. Data is consolidated,

verified for accuracy, monitored for duplicate records, and

cross-checked to ensure it’s complete and accurate.

Registration information stored is accessible and secure. Captured

registrations can be shared between back-end systems for warranty management and data mining purposes. Key activities

around workflows can be tracked and reported to help improve

management visibility.

SHARE, ANALYZE, AND IMPROVE

STORE, RETRIEVE, AND AUTHORIZE ACCESS

CAPTURE, VERIFY, AND ALERT

By verifying data during the capture process and offering customers timely alerts to corrections, the quality of data stored can be improved. Proofs of purchase, along with registration forms, can be indexed and stored together to further enhance accuracy of registration records. Data in stored registrations can be used for claims processing, report generation, and integration with back-end systems for customer marketing and sales.

VERIFY DATA AT CAPTURE TO IMPROVE DATA QUALITY

HOW IT HELPS

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HOW IT WORKS

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Registrations are collected from various sources, including paper documents, electronic forms, scanned receipts, and e-mails. Information is verified and discrepancies are identified and sent back for correction. Verified information is now available in a centralized system that can be secured and monitored, as well as used by various teams throughout the organization.

Verification Correction

Alerts

Customer Care

Warranty Storage

Retrieval

Analytics and Reports

Extended Warranty

SalesExtended Warranty Sales

Data Mining

Customer Correction

Online Form and Receipt

Registration Card and Receipt

Capture Verification Storage Visibility and Sharing

Back-end Systems - Claims - CRM - ERP

CSA/2-16-115 0117-CSAVMB(MANUPW)-PDF-IH

Improving the accuracy and completeness of registration data at the time of capture offers many benefits to your business. Providing fast, secure access to quality data throughout your organization can improve customer communications, reduce correction costs, and enable better data mining. Data mining can be used by various teams for activities such as upselling extended warranties, quickly pinpointing production issues, and generating management reports to determine future product changes or enhancements.

• Reduce poor data by digitizing and verifying product warranty registration at point of capture• Send customer alerts to correct missing, incomplete, or erroneous data fields, or inaccurate

serial numbers and product names• Monitor and prevent duplicate records at capture and allow for pooling of input sources • Protect confidential customer registration information with authorized access• Provide proof-of-purchase capture to help expedite claims processing and improve

customer satisfaction• Allow for archive and retrieval of warranty record information and the integration to

back-end systems for claims processing, data mining, and marketing extended warranties• Improve management visibility with reports generated around key business

processes and from registration information

THE BENEFITS ARE CLEAR

ORGANIZE, SHARE, AND MANAGE REGISTRATION DATA

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