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Transcript of Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University...
![Page 1: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/1.jpg)
Strategies for Effective Web WritingHeidi Steiner Burkhardt
User Experience Specialist | University of Michigan Library
LibraryLinkNJ Webinar January 27, 2016
[email protected] | @heidi_sb | #webwriting
![Page 2: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/2.jpg)
Learning Objectives
● Identify the various types of web content your library sends out into the world
● Initiate the development of established voice and tone guidelines for your library
● Write web content using best practices and strategies
![Page 3: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/3.jpg)
AgendaWhat web content do libraries send out into the world?
Why do users end up at our content?
How do we read on the web?
How can you approach learning about your audience?
Status check and short question break
Why are voice and tone important?
What’s your library’s personality activity
How can I write effectively for the web?
Bringing it all together
Q&A
![Page 4: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/4.jpg)
Hello.
![Page 5: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/5.jpg)
![Page 6: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/6.jpg)
“...writing well is part habit, part knowledge of some fundamental rules, and part giving a damn. We are all capable of producing good writing. Or, at least, better writing.” - Ann Handley, Everybody Writes (pg.1)
![Page 7: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/7.jpg)
![Page 8: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/8.jpg)
What web content do libraries send out into the world?
![Page 9: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/9.jpg)
Short Answer Poll #1
Enter all the ways you can think of that libraries interact with users in writing on the web.
![Page 10: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/10.jpg)
Web pages
System messages
Newsletters
Social Media
Guidelines &
Policies
Instructional
Content
Interface language
& microcop
y
Blog posts
Email, chat, text
![Page 11: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/11.jpg)
![Page 12: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/12.jpg)
Web copy
Different types among web pages...
Support
Policies & General Info
![Page 13: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/13.jpg)
Web copy
...and so much more beyond that.
Support
Policies & General Info
Interface
Live Interactions
Editorial
Outreach & Marketing
![Page 14: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/14.jpg)
Why do users end up at our content?
![Page 15: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/15.jpg)
Need information or answers
Web pages
Guidelines &
Policies
![Page 16: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/16.jpg)
Trying to accomplish or troubleshoot something
Web pages
System messages
Instructional
Content
Interface language
& microcop
y
Email, chat, text
![Page 17: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/17.jpg)
Anticipated
System messages
Newsletters
Social Media
Blog posts
Email, chat, text
![Page 18: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/18.jpg)
Sphere of their life
Newsletters
Social Media
![Page 19: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/19.jpg)
Empathy
Consider your users potential emotional state.
Help documentation or how-to
![Page 20: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/20.jpg)
Empathy
Consider your users potential emotional state.
Help documentation or how-to
Downloading ebooks takes 15 steps.
We know downloading ebooks is a little tricky, follow these steps to get reading!
![Page 21: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/21.jpg)
Empathy
Consider your users potential emotional state. Reading blog post
or newsletter
![Page 22: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/22.jpg)
Empathy
Consider your users potential emotional state. Reading blog post
or newsletter
New Books Available
Check Out Over 100 New Mysteries!
![Page 23: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/23.jpg)
Empathy
Consider your users potential emotional state.
Success message
Error message
![Page 24: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/24.jpg)
Empathy
Consider your users potential emotional state.
Success message
Error message
Error. Your request could not be processed.
Oops! Something went wrong. Use the Ask Us link for help.
Success.
Yay! We got your request and will let you know when it’s ready.
![Page 25: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/25.jpg)
How do we read on the web?
![Page 26: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/26.jpg)
Short Answer Poll #2
Enter words that describe how you read on the web.
![Page 27: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/27.jpg)
![Page 28: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/28.jpg)
Instead, we scan...
![Page 29: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/29.jpg)
...and read in an F pattern
![Page 30: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/30.jpg)
Plus, there’s the peril of decision
making
![Page 31: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/31.jpg)
How can you approach learning about your audience?
![Page 32: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/32.jpg)
Identify primary audiences
![Page 33: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/33.jpg)
Demographics
![Page 34: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/34.jpg)
Library Statistics
![Page 35: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/35.jpg)
Surveys somebody else did
![Page 36: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/36.jpg)
Make it a habit
![Page 37: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/37.jpg)
Consider creating personas
![Page 38: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/38.jpg)
Short Answer Poll #3
Enter your initial thoughts on who you think your library’s primary audiences are.
![Page 39: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/39.jpg)
Status check & short question break
![Page 40: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/40.jpg)
Why are voice and tone important?
![Page 41: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/41.jpg)
Voice
![Page 42: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/42.jpg)
Tone
![Page 43: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/43.jpg)
What’s your library’s personality?
![Page 44: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/44.jpg)
Short Answer Poll #4
1. If your library was a person, how would you describe them?
2. How do you want people to feel when they visit your website?
![Page 45: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/45.jpg)
Short Answer Poll #5
Enter two this-not-that statements about your library’s personality.
Examples:Welcoming, but not jargony
Helpful, but not overbearing
Knowledgeable, but not preachy
![Page 46: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/46.jpg)
Short Answer Poll #6
Enter two specific examples of when you will want to employ a shift in tone.
Keep in mind:● Type of copy● Audience● User’s
emotional state
![Page 47: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/47.jpg)
How can I write effectively for the web?
![Page 48: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/48.jpg)
Writing for the web essentials
Inverted pyramid
![Page 49: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/49.jpg)
Writing for the web essentials
Structure
![Page 50: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/50.jpg)
Writing for the web essentials
Scannability
![Page 51: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/51.jpg)
Writing for the web essentials
Save time of the reader
![Page 52: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/52.jpg)
Writing for the web essentials
Conversation
![Page 53: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/53.jpg)
Writing for the web essentials
Style choices
![Page 54: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/54.jpg)
Writing for the web essentials
Links
![Page 55: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/55.jpg)
Writing for the web essentials
Be....
![Page 56: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/56.jpg)
Short Answer Poll #7
Enter your favorite web writing tip that you will put to work right away!
![Page 57: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/57.jpg)
Bringing it all together.
![Page 58: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/58.jpg)
Social Media
![Page 59: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/59.jpg)
Newsletters
![Page 60: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/60.jpg)
Borrowing page
![Page 61: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/61.jpg)
Recommend Readings & ToolsBooksThe Content Strategy Toolkit: Methods, Guidelines, and Templates for Getting Content Right (Voices That Matter) by Meghan Casey
How to Make Sense of Any Mess by Abby Covert
Nicely Said by Nicole Fenton and Kate Kiefer Lee
Everybody Writes by Ann Handley
Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition) by Steve Krug
Putting the User First: 30 Strategies for Transforming Library Services by Courtney Greene McDonald
Letting Go of Words by Ginny Redish
Useful, Usable, Desirable: Applying User Experience Design to Your Library by Aaron Schmidt and Amanda Etches
Badass: Making Users Awesome by Kathy Sierra
Misc. Stuff on the InterwebsGatherContent Blog (https://gathercontent.com/blog/)
MailChimp’s Voice & Tone website (http://voiceandtone.com/)
MailChimp Content Style Guide (http://styleguide.mailchimp.com/)
Nielsen Norman Group (Reports & Articles) (https://www.nngroup.com/)
UX Booth (http://www.uxbooth.com/)
UX Thought of the Day (http://ux-thought.tumblr.com/)
Weave: The Journal of Library User Experience (http://weaveux.org/)ToolsHemingway editor (http://www.hemingwayapp.com/)
Readability Score (https://readability-score.com/)
![Page 62: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/62.jpg)
Q&A
![Page 63: Strategies for Effective Web Writing Heidi Steiner Burkhardt User Experience Specialist | University of Michigan Library LibraryLinkNJ Webinar January.](https://reader033.fdocuments.in/reader033/viewer/2022051123/5a4d1b307f8b9ab05999ac47/html5/thumbnails/63.jpg)
Thank you!
Heidi Steiner BurkhardtUser Experience Specialist
University of Michigan Library
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