Strategic Technology Roadmap Summary / … Strategic Technology Roadmap...Strategic Technology...

GOAL 1: TEACHING & LEARNING ENVIRONMENT

1.1 Learning Space Design 1.2 SLU Social App

1.3 Academic Technology Commons (ATC) 1.4 Online Course Evaluation Tool Selection

1.5 Course Evaluation Tool Implementation

1.6 Next Generation Learning Environments

1.7 Accessibility of Course Content

1.8 Video Fiber to KETC and Various Buildings

1.9 Review of Badging Technology

1.10 Internet2 Bandwidth Improvements

1.11 Continuing Education

1.12 Implementation of the BluePluse Tool

1.13 Video Streaming Services

GOAL 2: USE OF DATA

2.1 Dashboards and Key Metrics Strategy

2.2 National Eating Disorders Recovery Registry

2.3 Big Data Capabilities Review

2.4 Data Governance

GOAL 3: ARCHITECTURE

3.1 Personal Device Support 3.2 Virtual Desktop

3.3 Technology Innovation

3.4 Next Gen High Performance Computational Environment

3.5 Next Gen Network Connectivity/Security Architecture

3.6 Disaster Recovery Failover Exercises

3.7 Wearable Technologies Review

2015 2016 2017 2018

As of April 20, 2016

Strategic Technology Roadmap Summary / Calendar 2015 - 2018 page 1


Strategic Technology Roadmap Summary / Calendar 2015 - 2018 page 2


GOAL 3: ARCHITECTURE (CONTINUED)

3.8 VDI User with BYOD 3.9 Database Technology Strategy

GOAL 4: OPERATIONAL EXCELLENCE

4.1 IT Service Portfolio Plan & Implement 4.2 Implement Macintosh Management 4.3 Windows 10 Planning and Implementation 4.4 Service Desk Ticketing System Improvements

4.5 New Contact Center

4.6 New Intrusion Detection/Prevention Appliances

4.7 eIBC System Implementation Project

4.8 eRS User Interface Redesign

4.9 Virtual Computer Lab Project (SPS)

4.10 ITS Metrics Program

4.11 ITS Organizational Effectiveness Program

4.12ImplementOffice365forFaculty&Staff

4.13 ERP Product Review

4.14 Technology Monitoring System

4.15 Next Generation Telephony

2015 2016 2017 2018


GOAL 1: TEACHING & LEARNING ENVIRONMENTImplement technologies that improve student engagement, learning, and outcomes

while remaining transparent to the educational experience.

1.1 Learning Space DesignImplement a holistic approach to technology and

physical design of classroom/learning spaces across

campus.

Complete a Request for Proposal (RFP) process for classroom technology design update.Q1 FY2016 - Q4 FY2016100%

STATUS START Q END Q MEASURES

1.2 SLU Social AppImplement a mobile-based application focused on

increasing social engagement of students.

Complete requirements and recommendation process.Q2 FY2016 - Q2 FY201750%

1.3 Academic Technology Commons (ATC)Design and build the Academic Technology Commons

to provide an engaging environment that supports our

faculty and students and promotes innovation.

Redesign the support model for academic technologies to better engage faculty and student users.Q1 FY2016 - Q1 FY201780%

Expanding faculty training options for enterprise academic technologies. Strategies for increasing faculty interaction

include creating a SLU centric certificate program (possibly working with HR), or offering a series of small technology grants

conditional upon meeting with ATC Instructional staff.

Q1 FY2016 - Q3 FY2017 0%

3D Innovation Lab - Develop staff expertise in 3D toolset.Q1 FY2016 - Q4 FY201710%

Completion of design and construction of the ATC physical location in Pius.Q4 FY2016 - Q1 FY2017 10%

Develop collaborative approach to learning space design for campus classrooms.Q1 FY2016 - Q4 FY2017 0%

3D Innovation Lab - Completion of design and implementation of lab within the ATC and continued development of support

expertise.

Q4 FY2016 - Q1 FY2017 0%

Partnering with Pius Library to leverage complementary skillsets in the development of ATC services and service models.Q1 FY2016 - Q1 FY2017 10%

Partnering with Customer Service Group to develop a walk in, engaging service model in the ATC.Q1 FY2016 - Q1 FY2017 20%

page 1Strategic Technology Roadmap / Calendar 2015 - 2018

1.4 Online Course Evaluation Tool SelectionSTATUS START Q END Q MEASURES

Identify and prioritize online course evaluation needs/

requirements, review and evaluate identified solutions,

and implement the solution, university-wide.

Evaluate and select new course evaluation tool based upon best fit for the identified University needs.Q3 FY2015 - Q1 FY2017100%

1.5 Course Evaluation Tool ImplementationPilot selected course evaluation tools to ensure best fit for

the University’s needs.

Pilot selected course evaluation tools to ensure best fit for the University’s needs.Q1 FY2016 - Q4 FY2016 40%

1.6 Next Generation Learning EnvironmentsContinued evaluation of technologies to create and

develop both physical and virtual learning environment

in support of the academic mission at SLU.

Work with committee headed by Mike Lewis to complete the OLC Quality Scorecard with report to CADD.Q1 FY2016 - Q2 FY2016 100%

Evaluate and implement enhancement to Classroom Support process through SIP enabling classroom technology control

panels to easily dial the 977-4099 classroom support line. Project will include purchase and implementation of a SIP server

and retrofitting of as many classrooms as allowed from funding.

Q1 FY2016 - Q4 FY201655%

Establishing lightweight, effective procedures and policies to receive, review, and implement requested third-party integration

with Blackboard that utilize the Blackboard Building Block or Learning Tools Interoperability (LTI) integration standards.

Q1 FY2016 - Q3 FY201690%

Enabling existing product features in the Blackboard Learning Management System that have previously not been turned on

at SLU, such as Peer & Self-Assessment, Portfolios, SafeAssign, and user storage of shared course content via Bb Content.

Q1 FY2016 - Q3 FY201750%

Grow the use of Blackboard for non-course-based activities and organizations, such as faculty development, staff training,

co-curricular programs, and service activities.

Q1 FY2016 - Q3 FY201720%

Review of Wireless Projection for Classrooms and other spaces.Q1 FY2016 - Q4 FY201640%

Integration of approved Publisher e-book content and adaptive learning tools into Blackboard Learn.Q1 FY2016 - Q4 FY201680%


1.7 Accessibility of Course ContentSTATUS START Q END Q MEASURES

Support the University’s goals of inclusiveness and

diversity through promotion of Universal Design

principles for electronic course content.

Establishing procedures and arrangements with service providers to caption Tegrity recordings of class sessions and/or

content that is part of coursework.

Q1 FY2016 - Q4FY2016 25%

Creation of educational content for the SLU community describing the technical steps for making documents (Word, PDF) and

online/web content (Blackboard sites) to meet basic accessibility standards.

Q1 FY2016 - Q3 FY2017 20%

1.8 Video fiber to KETC and various buildingsDesign and implement video fibers from specific SLU

locations to KETC for live broadcast.

Five locations (Xavier, Education-union, Law-school, JCSB-auditorium, Chaifetz, Doisy), installed and operational. Spend

Q3-FY15 thru Q4-FY16.

Q4 FY2015 - Q2 FY2016100%

Investigation and evaluation of options for tracking and assertion/validation of credentials/badges.Q2 FY2016 - Q4 FY201620%

Increase bandwidth from 250 mb too 500 mb by January 31, 2016.Q2 FY2016 - Q3 FY2016100%

Perform Gap Analysis and Review CE landscape and provide report to Provost.Q1 FY2016 - Q4 FY2016 0%

1.9 Review of Badging TechnologyInvestigate opportunities to leverage badging

technologies to support various efforts at the University

through increase and validated recognition of skills or

involvement.

1.10 Internet2 Bandwidth ImprovementsIncrease bandwidth from 250 mb to 500 mb.

1.11 Continuing EducationImprove SLU’s continuing education capability.

Evaluation and implementation of the BluePulse tool based upon faculty input to provide faculty with a method to solicit and

receive mid-semester feedback from students.

Q2 FY2017 - Q4 FY2017 0%

1.12 Implementation of the BluePulseImplementation of the BluePulse anonymous student

feedback tool, which was acquired as part of the

Explorance Blue course evaluation tool.

Evaluation, selection, and implementation of a new, enterprise-level video streaming service for the campus.Q1 FY2017 - Q4 FY2017 0%

1.13 Video Streaming ServicesSupport growing needs for management and delivery

of both copyrighted and end-user generated streaming

video content.

Collaboration with Pius Library on a service for streaming copyrighted video content.Q1 FY2017 - Q4 FY2017 0%

Select and pilot a credential/badge management technology to best support the needs of the University.Q1 FY2017 - Q4 FY2017 0%


GOAL 2: USE OF DATAStrengthen the use of data to support the operational and strategic needs of aca-

demic, medical, research, and administrative units. Develop an environment that

enables data-based decision making.

2.1 Dashboards and Key Metrics StrategyMonitor the market for possible dashboarding

technologies that would enhance data-based decision

making for the executive level of the university.

Monitor and Evaluate Technology.Q2 FY2016 - Q1 FY201730%


Ensure existing technologies in place are up to date so

that any presentation of analytics or metrics can be

utilized.

Monitor and Evaluate Technology.Q3FY2015 - Q4 FY201595%

2.2 National Eating Disorders Recovery Registry ProjectDevelop and implement the Eating Disorder Recovery

Website (EDRW) to provide a forum for persons who

have recovered from an eating disorder to share their

stories of recovery.

Implement and support the Recovery Website (EDRW).Q2 FY2016 - Q3 FY2016100%

2.3 Big Data Capabilities ReviewBig data and advanced analytics capabilities are

becoming the normal in high performing institutions

requiring analysis of large amounts of diverse data.

SLU is behind on adopting these capabilities and needs

guidance towards a solutions path.

Assess needs and requirements for Enterprise Data Analytics Platform project business plan.Q2 FY2016 - Q2 FY201712%

2.4 Data GovernanceEnsure historical data in legacy systems is accurate to

support trending analysis.

Cleanup of old data in long-standing systems.Q1 FY2017 - Q4 FY2017 0%

Develop and begin to implement a strategy to present

summarized information on critical business data and

make it readily available to decision makers.

Unit Key Metric Dashboards.Q1FY2017 - Q4 FY2017 0%

Prepare reporting structures to allow drill down from

highly summarized data to higher and higher levels of

granularity as defined by each consumer of dashboard

data.

Dashboard Drill Downs.Q1FY2017 - Q4 FY2017 0%

Includes security data governance concerns.Q1 FY2017 - Q4 FY2017 0%


GOAL 3: ARCHITECTURECreate an information technology ecosystem that directly meets the diverse needs

of students, faculty, physicians, researchers, and staff. Promote and support the use

of University provided and non-University provided devices that are being used by

students, employees, and patients, while maintaining security and compliance of

University resources.

3.1 Personal Device SupportProvide support for customers using their personal

devices for conducting University business.

Create an SOP for providing personal device support and implement the service.Q1 FY2016 - Q3 FY201680%


3.2 Virtual Desktop InfrastructureIdentify opportunities to leverage Virtual Desktop

Infrastructure (VDI).

Utilize virtual desktops for testing SLU applications with Windows 10. Evaluate VDI for additional potential uses. (VDI was

evaluated for and has since been approved for usage in the new FISMA Environment.)

Q2 FY2016 - Q4 FY201630%

3.3 Technology InnovationEncourage and adopt innovation as part of the IT

culture at SLU.

Create and design a culture and environment that encourages innovation.Q1 FY2016 - Q4 FY201610%

3.4 Next Generation High Performance Computational EnvironmentProvide a High Performance Computing environment,

encompassing computational needs of researcher,

graduate, and undergraduate students.

Complete Service commitment plan for HPC Environment. Complete HPC Innovation updates and installations for FY16.

Planning for FY17 Science, Technology, Engineering, Math (STEM) capabilities.

Q1 FY2016 - Q4 FY201690%

Enhance Service commitment plan for HPC Environment encompassing broader needs identified in University strategic

priorities for STEM and Research. Complete HPC innovation updates and installations for FY17. Implement HPC Cloud

strategy.

Q1 FY2017 - Q2 FY2017 0%

Mobile Device Management (MDM) Assessment MDM Assessment.Q1 FY2017 - Q4 FY2017 0%

Enhance the Innovation Program with advanced technology integrations and outcomes analysis further aligning to business

value.

Q1 FY2017 - Q4 FY2017 0%

Create and design a culture and environment that encourages innovation - Phase 2.Q1 FY2018 - Q4 FY2018 0%

Enhance Service commitment plan for HPC Environment encompassing broader needs identified in University strategic

priorities for STEM and Research. Complete HPC innovation updates and installations for FY18. Implement HPC Cloud

strategy.

Q1 FY2018 - Q4 FY2018 0%


3.4 Next Generation High Performance Computational Environment (continued)STATUS START Q END Q MEASURES

Provide High Performance Computing Storage

Architecture and Strategy.

Complete storage architecture and implementation for FY16. Planning for FY 17 STEM capabilities.Q1 FY2016 - Q4 FY201690%

Complete storage enhancements encompassing broader needs identified in University strategic priorities for STEM and

Research for FY17.

Q2 FY2017 - Q4 FY2017 0%

Complete storage enhancements encompassing broader needs identified in University strategic priorities for STEM and

Research for FY18.

Q1 FY2018 - Q4 FY2018 0%

3.5 Next Generation Network Connectivity and Security Architecture Review current state of information security monitoring products.Q2 FY2016 - Q4 FY2017 0%Ensure that Information Technology systems and

networks are architected and configured in a way to be

prepared for the latest threats to ensure confidentiality,

integrity, and availability for our users.

Review current state of information security monitoring products.Q1 FY2017 - Q4 FY2017 0%

Catalog cell signal strength in the foyer or main floor of campus buildings; group by major carriers in Saint Louis. Such

report-based metrics will be used for data-driven project planning for network, wifi, and telecomm projects.

Q2 FY2016 - Q4 FY201670%Review of Cell coverage.

Perform Network Security Architecture review.Q2 FY2016 - Q3 FY201610%Perform third party review and documentation of

current state of network security architecture and

provide suggestions and roadmap for future state.

Implement multi-factor authentication solution.Q1 FY2015 - Q4 FY201690%Selection of an appropriate Two-Factor Authentication

(2FA) and conduct a pilot. The completion of

this project will start a project for university wide

implementation.

Implement dedicated IP switches between the Frost and Med PBXs to allow failover of some PBX functions.Q2 FY2016 - Q4 FY201675%Redundant failover connection for Med Campus PBXs.

Implement Oracle Encryption product to encrypt sensitive data in databases while stored at rest.Q4 FY2015 - Q1 FY2017100%Implement Oracle Advanced Security Option (ASO) tools

and the TDE utility to ensure data stored in the Oracle

database for the ERP/campus information system is

encrypted at rest.

Netscaler Replacement - Implement new load-balance appliances such that transactions (to/from web sites, servers, systems,

etc.) are distributed evenly for consistent end-user experience.

Q1 FY2016 - Q4 FY201645%Evaluate and Implement New Generation Load

Balancing Systems.

FISMA Foundation Project.Q1 FY2014 - Q4 FY201660%Create and support an enhanced cybersecurity network

and server infrastructure with monitoring and

control processes and procedures that meet the baseline

standards to satisfy Federal Information Security

Management Act (FISMA) moderate level compliance

requirements.


3.5 Next Generation Network Connectivity and Security Architecture (continued)STATUS START Q END Q MEASURES

Establish a task force to explore all aspects of the

University’s compliance, and identify areas where

compliance needs improvement. The task force is

expected to conduct an assessment of current policies

and practices and determine which should be updated,

altered or added.

HIPAA Task Force project.Q3 FY2014 - Q2 FY201659%

Create a formal task force to ensure compliance with

the Payment Card Industry Data Security Standard

requirements. The task force will identify areas of focus,

prioritize its goals and garner management buy-in and

University community involvement.

PCI Task Force project.Q3 FY2014 - Q3 FY201668%

Design, implement and support connectivity while

complying with security mandates.

Implement FY16 Campus Network Reinvestments:

o Next Gen Wireless

o Wifi Controllers

o Campus Building Switches

o Telecomm Call Center

o Data Center

o 5G Medical Campus Internet

o 10G North Campus Data Center

o System Memory

Q1 FY2016 - Q4 FY201675%


o Next Gen Wireless

o Wifi Controllers



o Data Center



o System Memory

Q1 FY2017 - Q4 FY2017 0%


o Next Gen Wireless

o Wifi Controllers



o Data Center



o System Memory

Q1 FY2018 - Q4 FY2018 0%

Data Storage Review and StrategyQ1 FY2018 - Q4 FY2018 0%

Implementing a streaming video acceleration system

that will reduce wait-time for often-requested internet

streaming videos.

Implement the Qwilt Video Caching ApplianceQ2FY2016 - Q3 FY2016100%


3.6 Disaster Recovery Failover ExercisesSTATUS START Q END Q MEASURES

Plan and conduct periodic exercises to test the ability

to switch IT services from one data center to another in

case of failure of the first. Use the lessons learned from

those exercises to improve overall resilience.

Use the lessons learned from those exercises to improve overall resilience.Q1 FY2016 - Q4 FY2016 0%

3.7 Wearable Technologies ReviewPotentially of great importance to students and faculty,

wearable’s are clothing and accessories incorporating

computer and advanced electronic technologies. The

designs often incorporate practical functions and

features, but may also have a purely critical or aesthetic

agenda.

Evaluate wearable technologies and impact to students and staff as well as impact to existing architecture and infrastructure.

Recommend action plan.

Q1 FY2017 - Q4 FY2017 0%

3.8 VDI user with BYODEvaluate benefits of supporting end-user-owned devices

through a remote connection.

Improved userbase perception, reduce time to resolve, limit boots-on-ground requirement.Q1 FY2017 - Q4 FY2017 0%

3.9 Database Technology StrategyCoordinate the build of a campus strategy for database

technologies to include sharing and big-data strategy.

Make available to ITS administration a workable and achievable strategic document.Q1 FY2017 - Q4 FY2017 0%


GOAL 4: OPERATIONAL EXCELLENCEEnsure that the information technology environment that supports student, academic, medical,

research, and administrative activities are continually meeting the needs of University constitu-

ents. Enhance IT governance, reporting, and communication regarding information technology

performance and quality of products and services available to the University.

4.1 IT Service Portfolio Planning and ImplementationDefine services that ITS offers to the University Portfolio will be defined and names will have meaning to our customers.Q1 FY2016 - Q4 FY201690%


Create and benefit from the Service Portfolio, which is

the core repository for all information for all services in

ITS. Each service is listed along with its current status

and history.

Completion of cost and quality information and metrics.Q1 FY2016 - Q4 FY2016 0%

Evaluate and improve service management portfolio. Improved service to ITS customers.Q1 FY2017 - Q4 FY2017 0%

Define Service Catalog with the goal of implementing

standard costing model.

Service Catalog will define all ITS services as well as associated costs, including labor.Q1 FY2016 - Q4 FY2016 30%

4.2 Implement Macintosh Management Casper Suite was chosen as the Mac management tool. We will have a solution in place that will allow us to manage University owned Mac machines similarly to SCCM

management of Microsoft machines.

Q4 FY2015 - Q4 FY2016 35%


4.3 Windows 10 Planning and ImplementationSTATUS START Q END Q MEASURES

Windows 10 will be tested with SLU applications and

configurations.

Windows 10 will be tested and packaged for SLU General Availability by 4th QTR FY16. Most upgrades will occur through

refresh cycles.

Q1 FY2016 - Q4 FY201630%

Evaluate, plan, and execute Windows 10 deployment to

all compliant devices.

Successful implementation will be accomplished through customer reqs or attrition as new machines are purchased.Q1 FY2017 - Q4 FY2019 0%

4.4 Service Desk Ticketing System ImprovementsImplement a remote access solution for providing

support that is integrated into ServiceNow.

Bomgar Remote Access was implemented 2nd QTR FY16.Q1 FY2016 - Q2 FY2016100%

Import existing knowledgebase into ServiceNow. ServiceNow Knowledge base solutions availability.Q3 FY2016 - Q4 FY20165%

Implement IT service management tool for asset

management.

Implement IT service management tool for asset management.Q1 FY2016 - Q4 FY2016 0%

Implement a configuration management database

(CMDB) for managing the configuration and

relationships of items needed for delivering IT services.

Implement a process for capturing and storing Configuration items in the ServiceNow Configuration Management Database.Q2 FY2017 - Q2 FY2018 0%

4.5 New Contact CenterEvaluate and Implement new generation of Call and

Contact Center System.

Implement new ShorTel IP-based contact center for SLUCare and Alumni Relations.Q4 FY2014 - Q2 FY2017 50%


4.6 New Intrusion Detection/Prevention AppliancesSTATUS START Q END Q MEASURES

Evaluate new systems that will alert us to, or prevent,

malicious efforts to gain access to the University’s IT

network, thereby providing additional protection of

sensitive data and misuse of the network.

Evaluate new systems that will alert us to, or prevent malicious efforts to gain access to the University’s IT network, thereby

providing additional protection of sensitive data and misuse of the network.

Q1 FY2016 - Q4 FY201620%

Evaluate new systems that will alert us to, or prevent malicious efforts to gain access to the University’s IT network, thereby

providing additional protection of sensitive data and misuse of the network.

Q1 FY2017 - Q4 FY2017 0%

4.7 eIBC System Implementation ProjectImprove the experience of eRS users, streamline the

current research proposal management process, and

improve system administrator tools.

Implement the eProtocol Institutional Biosafety Committee (IBC) system for Environmental Health and Safety Department.Q3 FY2013 - Q3 FY2016100%

4.8 eRS User Interface RedesignImprove the experience of eRS users, streamline the

current research proposal management process, and

improve system administrator tools.

Implement the eRS improvements by 2/28/2017.Q3 FY2015 - Q3 FY2017 5%

4.9 Virtual Computer Lab Project (SPS)Implement a virtual computing environment to

supplement and enhance the Computer Information

Systems (CIS) program.

Implement a virtual computing environment to supplement and enhance the Computer Information Systems (CIS) program.Q4 FY2014 - Q3 FY201697%

4.10 ITS Metrics ProgramEstablish insight into ITS’s business performance.

“What gets measured, gets managed”. Use industry

best-practices for KPI performance metrics, business

indicators, and performance ratios.

Develop business-focused IT metrics and IT operational metrics.Q2 FY2016 - Q4 FY2016 0%

4.11 ITS Organizational Effectiveness ProgramUse accepted methods to define and report

organizational effectiveness.

Development of performance-based goals and related compensation plans. Implementation of recommendations through PwC

review.

Q2 FY2016 - Q4 FY201660%


4.12 Implement Office 365 for Faculty & StaffSTATUS START Q END Q MEASURES

To achieve Health Insurance Portability and

Accountability Act (HIPAA) compliance and best protect

Protected Health Information (PHI), the University

needs to move faculty, staff, and graduate students to

Microsoft’s Office 365 platform.

Re-establish the evaluation project’s Governance Team to oversee the Microsoft office 365 implementation for faculty, staff

and graduate students.

Q1 FY2016 - Q2 FY201710%

4.13 ERP Product ReviewReview campus needs and market options for central

campus information system needs for administrative

operations of the University.

Present university executive level with recommendation and options for an actionable enterprise resource product (ERP)

strategy.

Q1 FY2017 - Q4 FY2017 0%

4.14 Technology Monitoring SystemEvaluate and improve a technology monitoring system

Prototype. Approve and develop an operational

technology monitoring system; Service Management

Portfolio.

Create real-time visibility to all layers of the technology stack. Q1 FY2017 - Q4 FY2017 0%

4.15 Next Generation Telephony Evaluate next generation telephony. Completion of telephony review and identification of next steps.Q1 FY2017 - Q4 FY2017 0%


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