STRATEGIC PLANNING

IT Unit

Sarmad M.N. Ibrahim

Dubai Airports

A corporate Strategy alignment…And ITMP

Customer and stakeholders Needs Mutual strategic

committees with Aviation Unit , Engineering Unit, Emirates airline and Dnata .

Organized into a set of objectives and initiatives …

Process and Information …

Automated by an application functionality…Architecture and Design

Composed from application services…

Running on a given platform Data Center –

Management.Business Continuity .

IT Strategies

• Development of ITMP for 2008-2010.• Strategic Goals.• IT initiatives derived from IT strategy alignment.• Prioritized IT initiatives.• High level implementation plan for short, medium and long term

• Integrated Aviation systems• Multi tenant Network and security services.• Wireless – wifi services ( indoor and outdoor)• Voice services • Multi tenant messaging systems.• CRM• RFID • IVR intelligent Voice recognition system• APMS• ADP• Radio services (Tetra ).• Document and collaboration system- ajwaa

• Performance Management reports.• Existing KPIs.• Performance Management Process documentation.

• IT Investment optimizations.• IT Governance steering committee.• IT Governance Framework.

• Building Quality Management Systems- ISO 9001- Customer Focus

• ISO 20000 for ITIL standard

• ISO 27001