Strategic Plan2011-2015

www.hopitalmontfort.com

People who care;the pursuit of excellence

Mission 2

Vision 4

Values 4

Direction - Continuous quality improvement and optimal performance of clinical care and services 5

Direction - Improved organizational performance 6

Direction - Promotion of a healthy workplace 7

Direction - Development of an academic identity 8

Direction - Strengthened relationships with partners and communities 9

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The mission of Hôpital Montfort

Hôpital Montfort is a Francophone institution that delivers quality care in both official languages, within an academic setting and works with its partners to improve communities’ health.

The meaning of keywords in our mission statement• FrancophoneInstitution. As a key

institution of the Franco-Ontarian community, Montfort has an obligation established through the Montfort court decision to maintain the French language, to transmit the French culture and promote the solidarity of the Franco-Ontarian to prevent any form of assimilation.

• Academicsetting. A hospital with a teaching role at the college, as well as the university level, and research field.

• Qualitycare. Care is provided in accordance with recognized quality and safety standards.

• Bothofficiallanguages.Services are offered in French and in English. However, this does not exclude recourse to other languages where possible.

• Partnersandimprovinghealth.Working with our partners in the health system to provide a continuum of care to improve health status and quality of life for our patients and their relatives.

• Communities. This includes both the Francophone community in the Champlain region as well as communities defined by geographic, cultural, multicultural or specific populations. This may also include the Francophone community in Ontario.

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VisionThe excellence of the institution’s personalized patient care and the quality of its workplace, teaching and research make Montfort the hospital of choice.

Values•Compassion

•Respect

•Excellence

•Engagement

Direction - Continuous quality improvement and optimal performance of clinical care and services

Strategic Outcome: Quality, safety and optimal performance of care continually improve.

Intermediate Outcomes:• The targeted range of care and

services is achieved

• A continuous quality and safety improvement system yields the desired results

• Centres of clinical excellence are recognized

• Patients and their loved ones benefit from the value-driven actions of all Hôpital Montfort personnel

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Direction - Improved organizational performanceStrategic Outcome: A culture profoundly focused on performance, quality and accountability is emerging.

Intermediate Outcomes:• A decentralized management

model based on performance and accountability is implemented

• Integrated information management systems meet the institution’s needs

Direction - Promotion of a healthy workplace Strategic Outcome: Competent and engaged employees meet the needs and challenges efficiently.

Intermediate Outcomes:• Activities to recruit, retain and

recognize staff and value their talents are integrated and effective

• Hôpital Montfort staff have access to a variety of professional development and continuing education activities

• Strategies for managing diversity are integrated into the human resources management system

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Direction- Development of an academic identity Strategic Outcome: Hôpital Montfort possesses the attributes of an academic hospital.

Intermediate Outcomes:• Services help achieve the targeted

performance in teaching and research development

• Medical and professional staff all contribute to teaching and research

Direction - Strengthened relationships with partners and communitiesStrategic Outcomes: Forging solid partnerships strengthens the continuum of care in the Champlain Region and in Francophone communities across Ontario.

Intermediate Outcomes:• Access to services, particularly

by Francophone clients, has improved significantly

• Hôpital Montfort initiates and fosters partnerships that improve the continuum of care

• Hôpital Montfort has implemented a structured system for citizen engagement that enhances the understanding of, and ability to respond to, communities’ needs.