Strategic Performance Management
31
STRATEGIC PERFORMANCE MANAGEMENT Scott, Hammond & Hammond
-
Upload
david-scott-pe -
Category
Government & Nonprofit
-
view
261 -
download
0
Transcript of Strategic Performance Management
STRATEGIC PERFORMANCE MANAGEMENT
Scott, Hammond & Hammond
2
Strategic Performance Management
Is your organization struggling to meet regulatory and constituent demand for essential public services?
3
Strategic Performance Management
Is there a need for your organization to revisit opportunities to align your constituent expectations with the fiscal reality?
4
Strategic Performance Management
Can your organization benefit and leverage the experience of others in your field?
5
Strategic Performance Management
With billions of dollars being leveraged at the national, state and local levels to keep pace or catch up with our country’s aging infrastructure, local governments are making tough funding decisions with regard to their assets.
6
Why Scott, Hammond & Hammond?
7
Why Scott, Hammond & Hammond
An integrated approach to performance, financial and asset management is essential to managing costs, meeting customer expectations and regulatory requirements.
8
Why Scott, Hammond & Hammond
Our staff has strong strategic performance management experience in the public sector.
9
What can Scott, Hammond & Hammond do for you?
10
What can Scott, Hammond & Hammond do for you?
Establish a business cycle that aligns with driven strategic goals and objectives
11
What can Scott, Hammond & Hammond do for you?
Organizational ProfileSWOT analysisContinuous Feedback LoopsStrategic Plans
12
What can Scott, Hammond & Hammond do for you?
Establish associated goals and objectives and Key Performance Indicators (KPI’s) to track performance of the strategies and actions
13
What can Scott, Hammond & Hammond do for you?
Establish performance Management meetings to review performance and ensure success.
14
How does Scott, Hammond & Hammond deliver strategic improvement?
15
How does Scott, Hammond & Hammond deliver strategic improvement?Utilize existing metrics to establish the discipline and expectations of the performance management initiative, while developing meaningful KPI’s.
16
How does Scott, Hammond & Hammond deliver strategic improvement?Develop key performance indicator metrics that drive the success and performance of the business and that provides proactive actionable data and information to ensure compliance with targeted goals and objectives.
17
How does Scott, Hammond & Hammond deliver strategic improvement?Ensure alignment of the metrics with established strategic initiatives.
18
How does Scott, Hammond & Hammond deliver strategic improvement?Establish goals, targets, performance ranges, data methodologies, data sources and data ownership associated with the metrics.
19
How does Scott, Hammond & Hammond deliver strategic improvement?Create graphical displays of performance indicators for each metric utilizing Business Intelligence.
20
How does Scott, Hammond & Hammond deliver strategic improvement?Manage Performance Management meetings with the organization, focused on respective metrics, goals, targets and performance ranges.
21
How does Scott, Hammond & Hammond deliver strategic improvement?Identify operational issues of concern early in the process and develop corrective plans.
22
What are sample outcomes?
23
What are sample outcomes?
Identification of non-compliance Identified need for resource
evaluations to meet prioritized need to achieve compliance.
Identified need for Preventative Maintenance Plans that integrated into an Asset Management Plans and associated strategies.
24
What are sample outcomes?
Identified need to monitor preventative maintenance plans Identified need to develop a formal
preventative maintenance plans and associated inspection “drill down” metrics and integrate into Asset Management Plans.
25
What are sample outcomes?
Identified and initiated the utilization of asset ratings as the KPI Initiated the stratification of output
metrics by type and service levels.. Authorized resource evaluation of in-
house staff performance of ratings, as opposed to outsourcing.
26
What are sample outcomes?
Initiated the evaluation of customer satisfaction surveys.
27
What are sample outcomes?
Identified the need to define preventative, corrective, reactive and emergency maintenance to ensure more accurate reliable and actionable data and metrics.
28
What are sample outcomes?
Initiated alignment of presentations of performance metrics and initiatives with the strategic planning process.
29
What are sample outcomes?
Integrated budget review and submittal into performance management cycle.
30
Contact Us
SCOTT, HAMMOND & HAMMOND3500 Lenox Road, Ste. 1500Atlanta, Georgia 30326(404) 419-2171
www.scott-hammondassoc.com
31
AboutDavid E. Scott, P.E.As a government strategist, I leverage my knowledge of governmental organizations and how they work. Our goal is to be able to leverage the firm’s expertise to add value and match the client’s specific industry, providing the client with the knowledge and resources required to ensure successful program/project implementation. I provide the business process improvement analysis, design and re-engineering, strategic planning, organizational analysis and design, change management strategy development and implementation, and program management and support that deliver an effective performance, financial and asset management program. Our clients are able to determine how well the organization is performing, ensuring that they are getting the most out of their operation and available opportunities, confirming the strategic or business plan, managing costs, meeting regulatory requirements and customer expectations, and identifying opportunities for the operation to remain agile and ahead of the competition.I have held several leadership positions in public sector organizations, redefining roles, strengthening customer focus and building integrated service delivery models that efficiently and effectively realize the desired benefits of meeting customer needs. My experience includes executive management of public sector organizations of over 3,000 employees with an approximate annual operating budget of $800 million. I am a proven leader of people, improving and sustaining business performance and operational efficiency through organizational change, strategic direction, and policy and program management, with a demonstrated record for transforming public agencies into ones that address the demand for better public services.Through more than 28 years of government experience, I continue to deliver innovative solutions to complex issues and provide outstanding customer service through customer-centric practices, combining the cultures of the public and private sectors, and focusing on strategic visioning and measurable outcomes. [email protected]
