Strategic HRM: A North American Perspective Day 1 – Morning Presentation Barry Wright PhD bwright/...
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Transcript of Strategic HRM: A North American Perspective Day 1 – Morning Presentation Barry Wright PhD bwright/...
Strategic HRM: A North American PerspectiveDay 1 – Morning Presentation
Barry Wright PhD
http://spartan.ac.brocku.ca/~bwright/Or search: Barry Wright home page
Course Format Monday, Tuesday, Wednesday
9:30 – 12:45 p.m. 2:00 – 5:15 pm
Format Lecture, Group Work, Presentation /Discussion
Marks Case Write-ups (group) 3 @ 10% = 30% “Company” report (and presentation) 40% Individual “Insight” Journal 30%
Format of Course Lecture, small group discussion, large group
discussion, group work, group presentationsMorning Afternoon
9:30 – 10:30 a.m. Lecture 2:00 - 3:00 p.m.
10:30 – 11:00 a.m. Group work 3:00 – 3:30 p.m.11:00 – 11:30 a.m. Break 3:30 – 4:00 p.m.11:30 – 12:00 noon Group work 4:00 – 4:30 p.m. 12:00 – 12:30 p.m. Presentations 4:30 – 5:00 p.m.12:30 – 12:45 p.m. Wrap-up 5:00 – 5:15 p.m.
Presentations Small group work – groups of 5 or 6 – depends
on number of students in class Given a case / problem and question to answer Typed hand-in (short – 1 or 2 pages) and a
possible in-class presentation summarizing your group’s thoughts
Question and Answer following presentations Marks
A – Outstanding (9-10) B – Very good (7-8) C – Acceptable (5-6) F – Failure (4 or below)
Company Report Your group will choose an organization and do
an assessment of their Strategic HRM practices.
Most information can be found on the internet including company annual reports (with a little searching)
Key to the assignment is to critically assess their SHRM practices Tell me what they are doing by comparing the
company specifically to what we are covering in this course. Make recommendations for change (where needed).
Company Report (3,000 words)
Introduction – provide and overview of the company
Discuss their SHRM practices Draw from the Seven practices and Four R’s
Recommendations Draw from the Seven practices and Four R’s
Conclusion
Insight Journal I want your to personally reflect on the
material covered in the course; generally, reflect on one key point from each lecture (four different entries).
For each entry: discuss one ‘thing’ you found interesting; relate it to something in your work past to
demonstrate your understanding; then discuss how you will draw from this
interesting point to help develop your HR leadership actions in the future.
Length of insight – I would expect at least one-half page per entry but overall you decide how much you will provide.
Class Leadership
Please make a “sign” with your name on it – this will allow me to connect you with your class leadership
Task: the “HR Story” thus far
1. Bring me an “up-to-date” on what SHRM courses and experiences you have had so far. Time – 10 – 15 minutes
Course Outline Monday
Introduction, Past-Present-Future, Seven Practices Recruitment – selective hiring
CASE: Getting Better Applicants Tuesday
Retention – employment security, status reduction, comparatively high compensation
CASE: Howe 2 Ski Rouse – loyalty, commitment – self-managed teams,
decentralized decision making, diversity CASE: Attitude Survey
Wednesday Redevelop – training and development – at all levels Group Presentations
Janusean Thinking
In ancient Roman religion and mythology, Janus is the god of beginnings and transitions
He looks to the future and the past
Research – deeper you reflect on the past – further you can see into the future
North AmericaThe Old Paradigm
At the start of the 20th century, the North American economy is relatively self-contained and immune from foreign competition
The employment is full-time, long-term, and relatively stable; the typical workplace is a large firm
The corporation is a stable sovereign organization with a clear division of labor
Everyone abides by the “social contract”
The Old Social Contract
Permanence – in the employer-employee relationship, i.e. long-term job security
Entitlements – to a job, a steady pay advancements, and generous benefits
Paternalism – the company is viewed as a ‘family’ by employers and employees
Hierarchy – lines of authority and levels of status are clearly defined; clear division of labor
Human Relations
Following the “Hawthorne experiments,” many managers accepted the basic idea that workers responded not only to economic inducements but also to psychological and social influences
Quality of Work Life (1950s)
Growing disaffection among workers with unchallenging jobs and heavy-handed management prompted managers to rethink the way work was organized and managed
Recessions, deregulation, and mounting foreign competition brought considerable pressures to bear on managers. Management learned that quality, not only cost, was a key to market success.
New initiatives, such as self-managed work teams, increased the value of people to management, (hence the shift from the term “personnel management” to “HRM”) and opened the door to a new conceptualization of how work is organized and the role of HR specialists
TQM, Reengineering, & Globalization (1980s)
Trying to stay competitive, many companies took up Total Quality Management and reengineering.
HR departments became more focused on serving both external and internal customers, lowering costs through process improvements, and facilitating organizational change and organizational learning initiatives
Recent Developments Profit / Customer focus – companies
looked to HR departments to take more long-term, profit oriented perspective; HR is a source of competitive advantage
New Technology – new technology allowed outsourcing of many activities and handling many administrative aspects of HR electronically; firms focus more on “core competencies”
Recent Developments Diversity – HR were asked to reconcile the
social demand that employment practices be open and inclusive with respect to diverse cultures and lifestyles and the need for high-performing, employees
Globalization – Global trade and global capital mobility increased dramatically in the 21st century; labour force contraction in NA
Lessons Learned Profit calls the tune – profit is the invisible
hand that guides and shapes all aspects of company’s HR practices
Strategic – the more that labour issues have the potential for impacting the bottom line, the more that top management will start to look at HR from a strategic perspective
Deregulation – has resulted in declining unionization and wages in industries
Lessons Learned Contingency – HR practices that work well for
one company or in one situation may be an embarrassing failure in another (don’t just follow the leader) – it depends on your organization’s strategy (low cost producer vs. differentiator)
Alignment - management must adopt a holistic, systems view of HR and mix and match HR practices so they interact with each other to maximize overall performance
Human Resources are people – every person wants to be treated with respect and fairness
A New SHRM Model
High Performance Work System Innovative Work Practices High-Engagement Model High-Commitment Model
Two Work SystemsHRM Practices Command & Control High Performance
Internal career opportunities
Hiring mainly from outside the firmVery little use of internal career ladders
Hiring mainly from within the firmExtensive use of well defined career ladders
Training No formal training provided
Extensive formal training provided
Result-oriented appraisals
Performance measured by quantifiable output
Performance measured by behavior-oriented measures
Incentives Mainly extrinsic Extrinsic and intrinsic
Employment securityLittle High Benefits to
outpaced employeesFormal dismissal policies
Participation in decision making
Little High
Job descriptions Jobs are clearly/tightly defined
Jobs are broadly defined
HRM Reality Implications Employers (The 4 R’s)
Recruiting – Get the best Retention – Keep them Rouse - Keep them motivated and
empowered Redeveloping Skills – Keep their
skills current