Strategic Goals, Objectives and Program Activities...

August 19, 2005

College of Lake County Office of Institutional Effectiveness, Planning & Research 19351 West Washington Street Grayslake, Illinois 60030 (847) 543-2096

Strategic Goals, Objectives and Program Activities FY2005

End-of-Year Progress Report

College of Lake County Strategic Goals, Objectives, and Program Activities

Fiscal Year 2005

End of Year Report Executive Summary

Continued growth and change characterized fiscal year 2005 at the College of Lake County. CLC posted a record fall 2004 enrollment of 15,866 and a record spring 2005 full-time equivalency enrollment of 7,725. In addition, the Hispanic student population increased by eight percent in fall 2004 and by seven percent in spring 2005. As a result, the College continued to adapt to meet the needs of a larger and more diverse student population. The following is a summary of the progress made by efforts throughout the college toward the College of Lake County’s goals of learning, outreach, access, and accountability. Learning Learning is the primary goal of the college. As such, continuous improvement of the learning process is the foundation of each Academic Quality Improvement Program (AQIP) team. Each of the three main project teams (the English Language Learners team, the Developmental team, and the General Education Assessment team) has taken additional steps this year toward improving student learning. The English Language Learners team has made progress in recoding Adult Education ESL classes and developing academic preparatory and life-skills tracks to provide students with a clear path towards college-level courses. The Developmental team has produced new brochures and developed a new test for students who place into developmental courses, identified a writing handbook for college-wide adoption, and are examining the developmental reading and writing courses curriculum, early alert systems, and support programs. The General Education Assessment team administered the Collegiate Assessment of Academic Proficiency (CAAP) test and collected student work for analysis as part of their assessment initiatives. Finally, the Communications Team developed and successfully launched an online resource tool to provide easy access to departmental information. The Communications Team also has made plans to administer a baseline communications survey this fall. Numerous areas of the College were also involved in the learning improvement process. New degree programs in Electronics Systems Technology, Surgical Technology, Emergency Medical Technician, and Teaching in Secondary Mathematics were added. Yoga, Hip Hop and African Dance, Personal Finance, and Home Inspection courses were offered. Additional daytime courses at Lakeshore were provided. A new Paralegal certificate program was added. In addition, Adult and Community Education developed a fee-based Teacher’s Summer Institute and Southlake Educational Center trained older adult students to present their oral histories to schools and community groups through the Legacy program. Additional efforts to improve learning included enhancing the content or altering the method of delivery of courses throughout the college to meet the changing needs of students and employers. The Business Division added course content to Administrative Office Systems 118 - Advanced

Word Processing/Desktop Publishing and Administrative Office Systems 215 - Presentation Software. Communication Arts, Humanities, and Fine Arts offered Humanities 121 and 122 - Introduction to Humanities I and II online for the first time. Personal Development 120 - Becoming a Successful Student is now offered on Saturday and at the Lakeshore campus. Additional learning resources were added to enhance the effectiveness of educational processes at CLC. Funding has been provided for a computer-based language lab that can serve eighteen students. New equipment has been purchased for the firing range and driving simulators to enhance the Social Science Criminal Justice degree. The design of the Dental Hygiene clinic at the Grayslake campus has been finalized. The Experimental Theatre was upgraded with a professional audio system and speakers and new flooring to support dance classes. Recent student surveys (i.e., the Noel-Levitz Student Satisfaction Survey and the Community College Survey of Student Engagement) have indicated there may be room for improving advisement services at the College of Lake County. In order to strengthen advising at CLC, a college-wide advising committee has been formed. The committee has gathered materials to compile an advising manual. Also, a new advisement coordinator was hired to streamline new student orientation, improve counseling screening procedures, and increase communication and coordination of advising-related services. Other efforts to improve advisement included the creation of a handbook that addresses advising English Language Learners and visitation of sessions of English Language Instruction and English as a Second Language classes by Counselors and specialists to provide information about services offered through Counseling. One third (34 percent) of CLC students were ethnic or racial minorities in Fall 2004. To support ethnic diversity, the Hispanic Leadership Institute was developed and won a national award from the United States Hispanic Leadership Institute. Celebrations for Latino Week and Asian Week were held. Lakeshore Office of Special Projects and Outreach, Administration, and Student Services worked with the Student Development Division to develop the Harambee Convocation for fall 2005. The Student Activities Office, in conjunction with the multi-cultural student organizations at CLC, hosted more than 37 multicultural/diversity activities and initiatives. Fifty-seven percent of CLC students were women in fall 2004. The Women’s Center offered support for female students by organizing the “Building Our Futures” program in February. It collaborated with CLC’s chapter of American Association of Women in Community Colleges in offering activities for Women’s History Month in March and sponsoring the third annual Gender Conference in April. To support students with disabilities, the Office for Students with Disabilities held three informational sessions about services offered and plan to add a mentoring component to current offerings in fall 2005. Pamphlets about technology devices in the Job Centers for students with disabilities were provided by Career and Placement Services. In order to support learning college-wide, departments throughout the college collaborated with each another. Adult and Community Education collaborated with Nursing to develop skill preparation classes for the Test of Adult Basic Education; with Criminal Justice to integrate simulator training into its programs; with HVAC to develop an HVAC support class; with

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Business to develop an evening business ESL support class, and with Engineering, Math and Physical Sciences to consider additional professional education units in architecture and engineering. Counseling collaborated with teaching faculty in creating a learning community for developmental students. Student Activities, Health Services, and Athletics and Physical Activities collaborated to conduct the second annual CLC Body Challenge sponsored by Phi Theta Kappa. Outreach The Outreach goal enhances the image of the College, increases community awareness of its offerings, and provides staff awareness of the needs of the community it serves. Student Activities implemented “Right Start,” a new student orientation to introduce students from feeder schools to the activities and services available at CLC. Career Quest, an event designed to expose high school students to different career opportunities, was held in April. Educational Talent Search provided personal development services for 412 middle school and 183 high school students, multicultural enrichment for 120 middle school and 67 high school students, career assessment for 288 middle school and 48 high school students, and mentoring for 17 high school and middle school students. Educational Talent Search also conducted workshops for 25 parents of high school students. Health Services supported Character Matters in Lake County through a Jesse White Tumblers demonstration for North Chicago, Waukegan, and Zion high schools in October. Computer Information Systems hosted the second annual Grace Murray Hopper Computer Programming Contest for Lake County high schools. Eighty-six high school girls visited CLC in February for Building Our Futures, a day focused on introducing them to non-traditional careers in technology. The Learning Resource Center hosted tours of the Robert T. Wright Community Gallery of Art for school groups in May and June. A new Athletics department brochure was developed and sent to area high schools. Two Administrative Office Systems faculty members participated in the Tech Prep Articulation Day to share ideas with high school instructors teaching related office skills courses. In order to make educational opportunities more available to the community, the College has formed partnerships with community organizations and held community events. Partnerships were formed with Lake County Youthbuild, Youth Conservation Corps, and Daisy’s Resource Center to increase enrollment in Adult Education. The CLC Foundation made its annual support gift to the I Have a Dream program and a new project coordinator was hired to recruit additional students into the program. Adult Education continued its partnership with the Waukegan Public Library and Literacy Volunteers of Lake County, which resulted in applying for a grant to provide Family Literacy Services. Adult and Community Education and Resource Development & Legislative Affairs partnered with Shields Township, which resulted in a grant for a community technology center being funded. The Continuing Education department expanded the Discovery Program by partnering with the Waukegan Senior Center and the Lake County Council for Seniors. The Lakeshore Office of Special Projects and Outreach worked with Waukegan Main Street on a Juneteenth Celebration and Waukegan Harbor Arts & Recreation Festival to promote college programs and services. In order to keep offerings in line with employment demands in the area, the College has continued communication with local businesses. Institutional Effectiveness, Planning, and

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Research contracted with Northern Illinois University’s Public Opinion Lab to conduct a survey of 400 Lake County businesses to assess their image of CLC and their current and future employment and training needs. To increase awareness of the Public Service Institute’s programs targeted to government and municipal agencies, a marketing piece has been created and site visits have been planned for May. Enrollment Services has made plans to increase CLC’s exposure to the corporate community through informational letters and follow-up phone calls to contacts provided by Business and Industry Services. In order to keep alumni connected to the College, Alumni Relations has encouraged the involvement of CLC alumni in various activities. Alumni who have indicated an interest in serving on the Alumni Association Board have been involved in its Board Meetings. Alumni Relations and Special Events hosted events that included outings to Ravinia and Dairyland Greyhound Park as well as a dinner and concert event at CLC. In order to connect with older alumni, Alumni Relations and Special Events has also planned a retirement seminar for May. Access Facilitating access to higher education and/or job training continues to be one of the strengths of CLC. The Lakeshore Director of Student Services worked in conjunction with Financial Aid and community organizations to increase the number of Student Aid and Financial Aid Awareness workshops for students. Athletics and Physical Activities created new scholarship opportunities to allow expanded access to financial aid. The CLC Alumni Association provided a $1,000 scholarship to a graduating CLC student transferring to institutions at the University Center of Lake County. The CLC foundation held fundraising programs to provide adequate funding for its scholarship programs. Fundraising events included the Keith Ryan Scholarship Fund and Sports Banquet which raised $3,750, the annual Scholarship Dinner Auction “Wild About Education” which raised $97,000, the Holiday Art Sale which raised $7,700, and the Joan Legat Memorial Golf Tournament which raised $40,000. As a result of this fundraising along with other donations, the Foundation was able to award $286,085 in scholarships for fiscal year 2005 in areas such as Diversity, Leadership, Performing/Literary Arts, Academic Achievement, Career, GED, ESL, Returning to Education, Honors Program, and special student needs. To help remove language barriers to higher education, the CLC Foundation granted funds to CLC’s English as a Second Language program to aid in redesigning the curriculum to cover the cost of writing a core textbook, re-designing the curriculum to relate course levels to students’ test scores, and developing a new curriculum manual with clear teaching and learning guidelines. Southlake Educational Center has implemented English Conversation circles that meet weekly so that English Language Learners have access to English speakers. To assist students in making the transition from CLC to a four-year institution, CLC hosted six spring College Visit Days and a new College Night for the University Center of Lake County. The transfer coordinator also continued to publish Transfer Talk, which highlighted transfer tips. Counselors met with private college representatives in February and one of the Lakeshore

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counselors participates on the University Center’s Waukegan Advisory Board to help facilitate transfer of students to the University Center. Accountability Accountability assures that the college is measuring its effectiveness and is continuously striving to improve its ability to meet its goals. One instrument that aids the college in this process is the Community College Survey of Student Engagement. In spring 2005, more than 1,000 students completed the survey. The results from this survey will be available this summer. In addition, eight departments underwent Department Review under the guidance of Institutional Effectiveness, Planning, and Research. Each department collected and analyzed data on their primary function(s) and devised action plans to improve their performances. Several departments have begun using technology to keep track of their performance measures. Information Technology Services in cooperation with the Testing Center, developed the Test Center Web Manager, a tracking/reporting software program which will help the Testing Center improve accountability and facilitate the use of testing data for making programmatic decisions. The Math and Writing Centers acquired AccuTrack, a data tracking/reporting software program to facilitate the use of testing data for making programmatic decisions. Enrollment Services has begun tracking student applicants and participants of New Student Orientation, Advising Information Meetings, and Preview Day using PeopleSoft. Web Development has analyzed CLC website usage statistics to identify where improvements can be made and ensure that usability is maintained. Information Systems has implemented the Degree Audit function in the Advisement Module in PeopleSoft for a number of programs. The facilities department has begun a preventative maintenance program utilizing technology to catch minor problems before they become costly major problems. Surveys, student evaluations, and departmental and program reviews assisted in ascertaining how well they are serving their stakeholders. Campus Safety has implemented a Satisfaction Survey to ascertain where improvements in service can be made. Institutional Effectiveness, Planning, and Research conducted an image and awareness survey of all CLC staff. The Business Division assessed student satisfaction with advising and the instructional lab. The Adult Education Department reviewed student evaluations and examined level gains, finding that students benefited more from three credit hour courses and traditional sixteen week courses than they did from two credit courses and shorter summer terms. In addition, Athletics and Physical Activities performed a review of procedures and programs and as a result, developed a new coach’s handbook and a new facilities rental schedule of fees to help increase usage. To increase enrollment at Southlake Educational Center, a coordinated schedule was implemented in Fall 2004 and Spring 2005 with gains of 20 percent and 30 percent in seat count respectively, compared to the previous year. Finally, in an effort to enhance accountability, the Human Resources Office provided monthly overtime reports to the Executive Staff for review and discussion. The monthly review allowed vice presidents the opportunity to monitor and take appropriate steps to reduce overtime costs when appropriate. As a result of the increased vigilance, the College was able to decrease its fiscal year 2005 overtime expenditures by more than $175,000.

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Strategic Goal 1 : LearningThe College of Lake County will enhance student and organizational learning and development.

Objective 1 :The college will increase use of diverse instructional techniques such as collaborative learning, service learning, work-based learning, and problem-based learning.

Business Division/AOS

As endorsed by the advisory committee, implement curriculum changes to two courses in the Administrative Office Systems Program; AOS 118, Advanced Word/Desktop Publishing, and AOS 215, Presentation Software.

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Progress to DateCurriculum changes were approved by the CLC Curriculum Commission and ICCB. These two courses are scheduled to be offered in Fall 2005 with the additional course content.

CLC Foundation

Provide funding for faculty and staff grant proposals that focus on enhancing teaching and learning skills/techniques.

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Progress to DateTwo Institutional Grants were approved for FY05. One was in support of a campus safety bicycle patrol program, and the other to provide funding for an international band festival. The total amount awarded was approximately $27,500.

Communication Arts, Humanities, and Fine Arts

To develop at least two IAI online classes; one in Humanities (HUM prefix) and one in a transfer curriculum (Philosophy, English, Art, etc.)

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Progress to DateTo date we have developed two IAI classes that will be offered online: HUM 121 (Introduction to Humanities I-IAI 902) and HUM 122 (Introduction to Humanities II-IAI 903). Hum 121 will be offered online for the first time in the Fall of 2005. HUM 122 is scheduled to be offered in Spring 2006.

Lakeshore Campus/Student Services Center

The Director of the Student Services Center will work with the Deans of the College Divisions and the Director of Career & Placement Services to identify Lakeshore students that are working on an AA degree or Certificate programs that will be ideal candidates for the work-based program.

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Progress to DateThe Director of the Student Services Center has identified two students at the Lakeshore Campus through the referral of Faculty teaching classes here at Lakeshore that would be ideal candidates for the internship in Lake County. The students were identified and referred to Career and placement office. The students have made the connection with the Career and Placement office.

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Learning Resources

The library has not spent money on the children's collection for several years. With the increased emphasis on early childhood education and the paraprofessional program, we need to upgrade this area to reflect newer materials.

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Progress to DateAllocated funds were spent and books which are cataloged and added to the collection as they arrive. Additionally, a faculty member worked with CLC's Childcare Center staff to provide themes and structure to library visits.

Social Sciences

The Students in HUS 121 (fall and spring) will conduct a food (and other goods) drive for various social service agencies in the Lake County area. This project is to help students understand that some residents lack the basics for adequate health and nutrition.

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Progress to DateThe fall and spring HUS 121 classes raised over $40,000 worth of cash and goods for local Lake County food pantries.

Southlake Educational Center

As the first step to an intergenerational literacy program called CLC Legacy, older adult students will be trained by professional storytellers to present their oral histories to school and community groups.

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Progress to DateLegacy training was completed in October 2004. The Legacy group meets monthly in preparation for school visits, which may begin as early as September 2005.

Objective 2 :The College will promote innovative uses of technology to offer academic programs and student support services.

Business Division/Accounting

Develop a hybrid course in ACC221 with the goal of improving student learning in this course.>Progress to DateACC221 was delivered in hybrid format, Fall 2004. Student learning was improved with the increased responsibility for learning put on the student as a result of using a hybrid format.

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Campus Safety

Enhance the security of sensitive areas at the Grayslake Campus, Lakeshore Campus, and Southlake Education Center through improved security technology, or upgrade of existing equipment/systems. Continue to participate in the development of security systems for the new Technology Building and University Center.

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Progress to DateThe new Technology Building has had (15) new digital CCTV cameras installed in the building, and one installed outside the west entrance. This new system includes digital software that can support the expansion and enhancement of the existing CCTV system at all college campuses. A new digital video recorder was installed at the Lakeshore Campus in order to record and store CCTV information digitally. This replaced the old analog system.

Continue to improve and enhance the use of the staff ID card system. Expand it to use cards for security access throughout the College.

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Progress to DateThe ID card system can be used for access control to several Information Technology Systems and Campus Safety areas. Many of the offices and lab locations in the new Technology Building have been roughed-in for card access.

Career and Placement Services

Collaborate with Disabled Student Services so that students become familiar with the helpful technology devices in the Job Centers.

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Progress to DateProvided Disabled Student Services with information (brochures, pamphlets, etc) for students with disabilities about the technology devices in the Job Centers.

Collaborated with Disabled Student Services regarding informing students about technology in the Job Centers. On Wednesday, April 13, 2005 Career and Placement Services staff conducted an information session for the Disabled Student Services staff and students regarding the different technology equipment that is available in the Job Center for special needs students and gave the students and staff an overview of all the resources located in Career Services/Job Center.

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Develop and articulate new classes (both IAI and non-IAI) and programs/certificates in the areas of Dance, Theatre, Multi-media/Graphic Arts and Journalism. These departments have new faculty and have programs that need to be expanded. In each case there is potential for a new degree (A.A. or A.F.A) or certificate in each area.

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Progress to DateAlthough there have been innovative changes in these areas, the pace of the change reflects new faculty and the need to focus on transitions, orientation, and understandings of the current state of these programs. Following is a list of some of the accomplishments:*Dance has added three new Dance Forms classes in Yoga, Hip Hop and African Dance. A guest teacher from the Muntu Dance Troop offered weekly sessions and two public forums for the community.*Space concerns handicap the development of new courses. However, a market has been identified composed of instructors in area Dance Studios who are often graduates with no formal education training. *Multimedia/Graphic Arts has been the topic of many discussions, which took a year to focus and determine a direction. It is planned that this program will be formulated for inclusion in the 2006-2007 Catalog.*The Multimedia faculty are collaborating with the Computer Information Systems faculty in order to develop a cross-disciplinary program leading to a certificate in gaming. (video/computer games)*The quality of the student newspaper has improved tremendously this past year. The development of a program in Journalism will parallel anticipated changes in Multimedia and Technical Writing during the next fiscal year. *Theatre continues to focus on the cultural aspect of acting experiences, back of the house training, and theatrical productions. However, integrating Theatre, Dance and Music as a Performing Arts program has taken great strides and will continue into the next years.

Health Services

The Health Services will sponsor health education programs via satellite or other technologies as the programs become available.

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Progress to DateHealth Services sponsored a Satellite broadcast from the Centers for Disease Control and Prevention on "Vaccine Shortage". The Director participated in an on-line conference on Smoking Cessation via the Chronicle of Higher Education.

Learning Resources

The TLC will support the growth and development of hybrid courses at CLC through ongoing activities stemming from the Summer Institute 2004.

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Progress to DateThe workshops series was held in the Summer of 2004. More hybrid courses are being offered and the TLC is training more faculty. EAC is working to "capture" space to offer additional classes onsite as a result.

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Objective 3 :The College will encourage faculty to adopt “learning-centered” approaches to instruction.

Business Division/Business Management

Explore the feasibility of offering Law and Legal Reasoning as a General Education elective class by using the Business Management Advisory Committee, student surveys, research of other colleges, and the CLC process to designate a course as general education .

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Progress to DateInvestigation revealed that it would be impossible to have this course designated as an IAI course, so a decision was made to not go further.

Explore the feasibility of offering a new class in Business Ethics or Personal Finance in fall 2005 by using classroom surveys and the Business Advisory Committee

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Progress to DateA new course, Personal Finance, is being offered in Fall 2005. We actively promoted the class during the spring and summer sessions.


1. Expand commitment to upper-level (200 level) Language classes. 2. Develop and utilize a computer based language lab.

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Progress to DateThe Language Lab has been the focus of many meetings and plans. Basic equipment for the lab was approved to purchase at the April 26 meeting of the Board of Trustees. The plan is to have the laboratory in place by September, 2005. The Fall semester will be a period of testing and exploration, and the area will be opened for use in January of 2006.Unfortunately, funds for the language lab fell short of the anticipated cost, so a basic lab to serve 18 students will be installed. It will be necessary to add to the technology in the lab in order to serve classes of 30 or 36 which are the norm.

Upper level courses in Arabic, Japanese and Chinese have been successful, in large part due to the dedication of the faculty and careful scheduling. This project will need to be ongoing.

Educational Talent Search

Junior High participants will complete a career assessment and attend three career field trips that include career based presentations allowing them to explore three careers in depth.

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Progress to DateJunior high participants have completed 16 sessions on Career Assessments with 150 students completing the assessments. A total of 31 career presentations were made with 165 participants attending at 9 middle schools. Field trips included the Mayor's office, Victory Hospital and the Police Station.

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EMPS Division/ELT

Adapt the ELT Programs to a Hybrid Program incorporating an Open Lab for the fundamental classes of the program. This would require all instructors to teach classes using common labs, tests, and lectures.

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Progress to DateThis issue will be addressed to the advisory committee for consideration. R. Hoppel has been researching other programs that have had success using hybrid programs. Also, our new EST program is an online program which will address many of the same issues. Our new dean for EMPS comes from the Wisconsin technical schools system which has had success with hybrid programs. We hope to use his expertise to guide us to the future.

Objective 4 :The College will promote learning by fostering a safe and clean campus environment that enhances students’ physical, social and intellectual well-being.

Campus Safety

Identify areas in which safety can be improved in the parking lots at all three (3) college sites. Also, participate in the recommendations for any new lot locations.

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Progress to DateIn January 2005, the large parking lot west of the Technology Building was designated a staff parking lot (#8) by the Facilities Use and Planning Commission. The FUPC also designated the parking lot just west of the new Automotive Lab to be for Automotive program use only.

Continue to review and update disaster preparedness information and programs at all college sites, through the Health and Safety Committee.

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Progress to DateOn November 23, 2004, the Grayslake Police and Fire departments, Lake County Emergency Management Agency, the CLC Vice Presidents, and Kevin Lowry met to discuss current emergency disaster procedures regarding bomb threats, evacuations, and active shooter situations. The Health and Safety Committee has met eight (8) times for the year.

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Facilities

Improve the environment throughout the College facilities for students and staff through various maintenance projects.

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Progress to DateA new heating system has been installed in Building #14 providing a warm safe environment for students and staff. Permanent walls were put in A126, A131 to provide sound proofing between classrooms. Floor in the Gym and Aerobics Room were top coated over the Spring Break. FY05 Carpet replacement, painting projects, faucet and flush valve replacements, Tech Bldg Auto Lab & RAC equipment installations are all in progress.Renovations of the Math Classroom, Temp Staff offices, Classroom B.117 and B.201 office complex are complete as well as the Experimental Theatre dance floor project.

The HVAC staff will replace hot and cold loop tower pumps for A, B, and LRC wings.>Progress to DateSix of the eight HVAC pumps had been rebuilt by May 2005. The remaining two pumps were rebuilt in July 2005, which completes the replacement of the hot and cold tower pumps..

Objective 5 :The College will increase the retention and graduation rates of students, especially those identified as at-risk of not meeting their educational goals.

Athletics & Physical Activities

Establish student athletes academic support program in cooperation with Counseling Office and respective coaches.

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Progress to DateA new brochure for Student Athletes was produced which outlines the levels of support which weredetermined after meetings with representatives from the Counseling Office. The support guidelines were published in the new Brochure and this information was disseminated to our coaching staff and student athletes.

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Counseling

Counseling will develop and support initiatives to increase the retention of at-risk students including additional services at the Lakeshore campus, increased support to minority students and collaborationwith AQIP teams.

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Progress to DateThe Counseling Center has actively supported the initiatives of both the ELL and developmental AQIP teams in several ways. During the spring semester counselors and specialists were assigned to ten sections of ELI and ESL classes and met with these classes two to three times during the semester to provide students with information on counseling services. One of the counselors also developed a handbook for the department with pertinent information on advising ELL students. Counseling staff members are also working with the developmental AQIP team to develop and pilot an academic early alert program for students in developmental English classes. The retention specialist in the department coordinated a successful leadership program for Latino students, which won a national award from the United States Hispanic Leadership Institute (USHLI). The counseling faculty have also created a new format for the delivery of PDS 120, Becoming a Successful Student, which will provide increased opportunities for students to learn successful study skills, either through a class or workshop format. Individual study skills topics will be offered several times each during the semester to provide students with a schedule that is both flexible and timely. Counselors will also be offering a Lakeshore PDS 120 and a Saturday PDS 120 during the fall semester.

IST-System Software Administration

Implement Degree Audit for A.S., A.A.S. and certificate programs within the Academic Advisement module during FY05.

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Progress to DateProject underway. Project Team identified.

Lakeshore Campus/ Office of Special Projects & Outreach

The Special Projects Coordinator will work with the LSC Student Services Center, the Student Government Association, and the directors of Student Development to establish and maintain a Student Life Center that would provide the academic and social support necessary to ensure success of students which would increase retention and graduation rates.

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Progress to DateThe Special Projects Coordinator has secured used furniture and art through Dave Parker (facilities) and Steve Jones (the gallery) for Room S307 to be used in establishing the Student Life Center. Currently, we’re working with David Weatherspoon (director of student services) on signage and programming, along with other student development staff, that will be completed by the end of fall 05.

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Office for Students with Disabilities

Returning students who currently utilize the services provided by the Office for Students with Disabilities will be invited to participate in the new student mentoring program. The program will match current and new students. Mandatory meeting group and individual meetings for participants will be held each month to help identify needs and provide services to increase retention.

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Progress to DateDuring the Spring semester there were three pizza parties held for OSD students. Seventy-five students attended the pizza parties (some students attended multiple parties).The purpose of the pizza party was to offer students an informal setting to get together and get to know one another. Traditionally in the fall, OSD has a large number of new students who will transition from high school and we plan to continue the pizza parties and begin the mentoring component of the program.

Resource Development and Legislative Affairs

The Resource Development and Legislative Affairs Office will work with Student Development for possible submission of a TRIO: Student Support Services (SSS) grant to the U.S. Department of Education. TRIO: SSS provides support services to disadvantaged college students to enhance their potential for successfully completing the postsecondary education program in which they are enrolled and increase their transfer rates.

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Progress to DateThe Director of Resource Development and Legislative Affairs attended a pre-application grant workshop sponsored by the US Department of Education and provided an overview to Student Development Staff to discuss applying for the TRIO: Student Support Services grant. Upon review of the grant requirements, it was decided to not pursue due to the low probability of being funded. Grants had to score 100 out of a possible 100 available points to be funded under the last round of competition.

Objective 6 :The College will support a positive environment for diverse student and employee populations and will strive to assist members of the College community in the development of an appreciation for diversity and world cultures.

Campus Safety

Provide each Campus Safety member with the opportunity to participate in any activities or programs that promote diversity at the College.

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Progress to DateSeveral department staff members volunteered services during activities promoting Latino Week and Asian Week. Kevin Lowry made a presentation for the Hispanic Leadership Institute in November 2004.

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Counseling

The Women's Center will offer opportunities which support the success of female students, particularly returning adult students and single mothers.

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Progress to DateIn addition to organizing and implementing the Building our Futures program in February, the Women’s Center collaborated with the college’s chapter of AAWCC to offer a schedule of programs for Women’s History month in March, and sponsored the third annual gender conference, “Doing Gender…Better: Rethinking our roles in family, work, education and the media” in April. The Center, now a well-established service for students, finished its third year by moving in to an office in the new student development complex on the second floor of the B wing. The Center continues to administer the Giving Tree and the Emergency Fund program for women students in need.

Health Services

The Health Services web page will be expanded to include announcements of health education programs and coming events.

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Progress to DateThe Health Services web page was expanded and now includes announcements of health education programs and coming events.


The Special Projects Coordinator will work with Lakeshore Campus faculty and the Lakeshore Campus Student Association to create cultural exhibits on different groups to be displayed throughout the school year in an effort to increase understanding of varied cultures in the classroom, as well as in community. Consequently, increase participation in such activities as Latino Day on the Mall, the International Holiday Party, the Annual Salute to Gospel Music Program, Cinco De Mayo Celebration and more.

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Progress to DateThe intent of the Cultures of the World Festival was to heighten awareness of the diverse cultures through collaboration with international students and faculty. Unfortunately, we had to cancel this activity due to an unexpected conflict with our speaker’s schedule. The event has been rescheduled for spring `06.

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Objective 7 :The College will encourage students to develop a sense of personal responsibility, work ethic and respect for others.

Alumni Relations & Special Events

Alumni Relations will work with Student Activities and Career Placement to develop an activity for graduating students in order to help them with the next stage of their life. Invite vendors and representatives from various businesses and industries to educate students about finances, insurance, home buying vs. renting apartment, dorm room living, job etiquette, job success, 401k's, taxes, etc.

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Progress to DateThe date intended for the "Life After CLC" fair was April 6, 2005. The Alumni Relations/Special Events Office was requested to assist with Career Quest on the same date. The "Life After CLC" fair was postponed to Spring 2006. A day will be set and incorporated into the student activities event calendar.


All ninth and tenth graders will be provided with a study skills workshop. >Progress to DateThe ETS program provided 35 study skills workshops and a total of 153 students participated in the workshops.

Student Activities

To introduce new programs and activities centered around the promotion of abstinence and responsible drinking. To also look at assessment and campus surveying to ensure that the appropriate substance abuse programs are in place to meet the needs of the student population.

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Progress to DateThe In Touch Office and the BACCHUS student group held workshops and forums during the spring semester with various clubs, student organizations, student focus groups and academic classes to address student perceptions of alcohol consumption versus the realities of alcohol consumption.

To coordinate and promote a four tier leadership program for students at the college.>Progress to DateThe Student Leadership program has combined two semesters of leadership conferences and mandatory workshops as a means to develop and nurture student development. In the fall, two tiers of leadership development were completed. In the spring, tier three and four were implemented to enhance the learning levels of the students who participated in the fall activities.

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Objective 8 :The College will encourage and strengthen internal relationships that emphasize team building, collaboration across departments, communication and participation in decision-making.

Adult and Community Education

The dean will take responsibility to meet at least once a semester with other divisions to coordinate services in areas where both divisions serve the same field of study.

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Progress to DateAs a result of increased coordination with the academic divisions the following activities have takenplace: The Allied Health Continuing Education Department continues to work with Nursing to coordinate continuing professional development. The Adult Education Department coordinated with nursing area to develop skill preparation classes for people taking the TABE test in order to be eligible for Certified Nursing Assistant. The Criminal Justice Department is working with Community Education Department's Police training to integrate simulator training into their certificate and degree programs. Additionally, they jointly provided programming for Career Quest. HVAC support class has been developed and will be offered fall 06. An evening business ESL support class has been held. Additional grant money for Para-professional test preparation classeswas found so the services to the community could be continued. Biological Health Sciences and Continuing Education have clarified their responsibilities regarding physical education classes. A fee-based Teacher's Summer Institute will be held. In conjunction with AQIP, more effective coordination between Communication Arts ELI classes and Adult Education ESL classes has taken place. Discussions with the Business Division has resulted in Continuing Education removing Para-legal classes from being offered as an on-line non-credit class to avoid confusion for the students. As a result of conversations with the Engineering Math Sciences Department, Continuing Education is exploring additional continuing professional education units in architecture and engineering.


Athletics will collaborate with departments such as Student Activities and Health Services to enhance growth and development of our students.

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Progress to DateSome exciting developments occurred this year with the Student Activities Offices and Health Services. A relationship was established to involve SGA in programmatic initiatives with Athletics and Physical Activities which will be fruitful in the coming years. The 3 departments collaborated to conduct the 2nd annual CLC Body Challenge sponsored by Phi Theta Kappa.

Bookstore

Collaborate with division secretaries and Deans to have the Textbook adoptions to the Bookstore one month before finals, May 1st for Fall '04; November 15th for Spring '05; and April 15th for Summer '05.

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Progress to DateThe Bookstore has worked with the Deans over the past year and has had the Textbook adoption in the Bookstore by the above dates.

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Business Division

The Business Division will provide increased information and communication with part-time faculty via a part-time faculty meeting, monthly updates, and copies of division and advisory committee minutes.

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Progress to DatePart-time faculty received meeting minutes and regular e-mail communication from their coordinators. Business Management and CIS held informal faculty meetings for part-time faculty and full-time faculty.

Counseling

Counseling will collaborate with other college departments to support initiatives in the areas of recruitment, orientation, advisement, career exploration and minority transfer.

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Progress to DateIn addition to our collaboration with AQIP teams, the Counseling Center has continued to work closely with other college offices in support of initiatives such as the Right Start program, the college-wide advising committee, career exploration and student activities. Counseling staff members continue to support student activities functions as volunteers and club advisors and participated in the spring Student Development Fair, which highlighted support services for students. A counselor co-chairs the college-wide advising committee and a new advisement coordinator has been hired who is working closely with all of the counseling aspects of the new student orientation program. She is also working to improve counseling screening procedures and increase communication and coordination of advising related services with the academic divisions. Although we unfortunately lost our minority transfer coordinator to a new position early in the spring semester, counseling staff continued to reach out to minority students through clubs, organizations and classroom visits. Counseling is also working with the Testing Center on a new web-based delivery of career assessments. In addition, the retention specialist has been collaborating with staff from ENLACE, Southlake Center, and Mundelein library on a storytelling project, and students from ENLACE and the Latino Alliance are mentoring 20 middle school students. Finally, one way we continue our collaboration with the teaching faculty is through our continued participation in the learning community for developmental students.

Educational Affairs/AQIP

A project of the AQIP Communications Team, this is an easy-to-access tool containing such information as program materials, services, and directory information.

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Progress to DateThe Communications Team implemented the searchable intranet tool in April 2005.

Facilities

The Facilities Department will promote and strengthen an environment that encourages a more collaborative work effort from staff and offers more opportunities for team decision making

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Progress to DateThe Facilities staff continues to maintain bi-weekly staff meetings to keep lines of communication open within its supervisory staff. Special events such as working breakfasts and lunches are held to promote departmental unity. In conjunction with the departmental review and Institutional Effectiveness the first in a series of employee satisfaction surveys was developed, distributed and collected in April ’05.

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Human Resources

The Human Resources Office will develop and implement various informational sessions for new administrators that will communicate policies, procedures, etc.

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Progress to DateHR Policies and Procedures Session for New Administrators was delayed because planning took longer than anticipated. Sessions will be scheduled during the fall semester.


The Special Projects Coordinator will establish routine meetings that involve collaboration across campus departments such as Student Activities, the Health Center, Instructional Performing Arts, Facilities and others, to ensure supports are planned and in place for successful delivery of programs, activities and services in an effort to enhance student life at Lakeshore.

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Progress to DateWe continue our collaboration with the staff of Student Activities and the Health Center. We have become a part of their monthly all-staff meetings. In addition, we scheduled monthly one-on-one meetings this past fall semester with the director to ensure consistent communication.

We've maintained consistent contact with the director of the Health Center, particularly this past semester, for the coordination and cancellation of the flu shots. However, we still managed to deliver one activity--the Common Break-- in order to make our students aware of the center and the services it provides.

We've maintained consistent contact with the staff of the PAB and Audio-visual department to ensure that our events and AV requests are listed and supplied appropriately for venues on and offcampus.

To ensure that communications flow smoothly, we always put our Facility's requests in writing for each event in as much advance notice as possible to allow for any alternative considerations to accommodate our needs.

Learning Resources

The library staff will create and implement a program to raise visibility of library resources and services among faculty and students.

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Progress to DateLibrary faculty and staff participated in a number of activities, including: 1) staffing tables and giving away pens at student orientation; 2) volunteering at welcome week activities; 3) arranging library tours/sessions for CLC student clubs; 4) bringing subject specific information to events such as Soul Food Day; and 4) serving coffee and cookies to library users during finals week.

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Objective 9 :The College will conduct a systematic review of the academic advising system and develop enhancements to strengthen it.

Biological and Health Sciences Division

In cooperation with the Educational Affairs and Student Development departments, develop an advising manual for use by Biological & Health Science faculty that addresses the specific issues and needs of the division.

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Progress to DateMaterials used in training the faculty on advising have been gathered from other divisions as well as the Biological and Health Sciences division. The dean, the division assistant, and two faculty from the division are participating in the Advising Committee which has also developed additional materials. The advising manual for the Biological and Health Science faculty has been completed. Copies will be distributed to the division faculty by August 31.

Objective 10 :The College will encourage students to develop a career plan by increasing opportunities for students and faculty to learn about careers labor market information, employment opportunities and trends.

Business and Industry Services

The Business and Industry Training Center will design and develop at least two training programs in a hybrid format.

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Progress to DateThe Business and Industry Training Center designed several training programs utilizing multiple delivery methods. Two computer software programs were designed and offered to the public that consisted of both instructor led and web based instruction. In addition, the center offered a communication skills training program for a local employer via an Internet based meeting software for participants located around the globe.

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Plan and host a series of events each semester that will increase student awareness and use of Career and Placement Services.

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Progress to DateHosted three (3) Career Placement and Services information resource tables where students received brochures and handouts on the following information: College Central, Cooperative Education, Service Learning, Volunteerism, Career Counseling Services, and Job Seeker Information.

1st Annual Etiquette Dinner –over 60 students and faculty participated.

Mini Job Fairs-students received information on companies in Lake County hiring for part-time and full-time positions.

Job Market Place was held for students to apply for positions with local companies in Lake County.

Conduct a series of workshops for faculty on labor market information, industry trends and the outlook for the local area.

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Progress to DateProvided faculty with Labor Market Information and industry trends through several workshops, via emails, one on one meetings, department meetings and division meetings.

Objective 11 :The College will increase the number of English language learners (English as a second language students) who are entering College-level courses at the College of Lake County.


The Accounting Department will explore the feasibility of allowing students access to ACC112 who have not met language proficiency but have an accounting background.

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Progress to DateIn Fall 2004, two students with an accounting background who did not have language proficiency enrolled in and successfully completed ACC 112. As a result of this experience, future consideration will be given to students with an accounting background who have not met language proficiency.


A project of the AQIP English-Language Learners Team, this initiative seeks to operationalize the catalogue requirement that English Language Learners follow an ESL path toward language proficiency rather than a developmental language path.

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Progress to DateThe English Language Learners team has made significant progress in recoding adult education classes, development of academic and non-academic tracks, and the addition of three levels of intensive/academic ESL within Adult Education.

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Objective 12 :The College will increase the success of students who place into developmental reading and writing courses.


A project of the AQIP General Education Team, this initiative will develop written materials to clarify the advisement of students who place into developmental courses.

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Progress to DateThe Team has developed the materials for students who place in developmental courses. The brochures were tested by multiple stakeholder groups and will be available for distribution in Fall 2005.

Objective 13 :The College will implement assessment of student learning in general education.


A project of the AQIP General Education Team, this project will deploy full-scale implementation of general education assessment initiatives based on pilot projects conducted in FY04.

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Progress to DateThe General Education Assessment Team implemented full-scale deployment of various assessment initiatives, including administering the CAAP test and the collecting student work for analysis.

Social Sciences

The Psychology program will review and improve its assessment efforts during the course of its program review

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Progress to DateThe Psychology program review is complete and it is recommended that the program have a coordinator to ensure quality in instruction and the curriculum as a whole as well as a permanent computer lab (to be shared with other Social Science classes) for class and student use.

The Economics program will review and improve its assessment efforts during the course of its program review

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Progress to DateThe Economics program review is complete and it is recommended that the program have a coordinator to ensure quality in instruction and the curriculum as a whole as well as a permanent computer lab (to be shared with other Social Science classes) for class and student use.

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Objective 14 :The College will provide a work environment that respects employees, values their contributions and provides resources for professional development that foster and promote higher education excellence and leadership.

Business Services

Develop and implement monthly safety training sessions for staff to increase awareness in the prevention of work-related injuries.

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Progress to DateComplete - training took place here at CLC on May 2nd and May 6th, 2005.

Campus Safety

Provide professional development training opportunities to all department staff members.>Progress to DateTo this date, Campus Safety staff members have attended over 250 hours of professional training programs for this year. This includes programs through NEMRT, the CLC Public Services Institute, and the Teaching and Learning Center.

Facilities

The Facilities Department will continue to participate in all appropriate college sponsored educational and work improvement classes, outside technical training, and diversity training which will keep the staff updated and current on every aspect of their job.

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Progress to DateOur staff participates in as much applicable training as possible.

HVAC has sent a number of individuals to the Johnson Controls training class and all HVAC staff have attended Customer Service Excellence training. Custodial has received OJT training from vendors on new pieces of equipment and product applications. Maintenance has received OJT training from vendors on product applications. Facilities personnel have been involved in numerous training sessions for the operations of the new Technology Building. Maintenance personnel attended a Roofing Inspection and Maintenance course.

The Facilities Department is working with Sonia Crosier to develop training specific to this department.

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Human Resources

Based on the request of employee groups, the Office of Human Resources will work with appropriate consultants to determine if it is feasible to offer a short-time disability benefit to augment the College's existing benefit package.

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Progress to DateAfter completing the pertinent research, it was apparent that this benefit was inappropriate in that it provided a disincentive for employees to return to work after an illness or injury. What is more, only one community college in the State offered such a benefit. Representatives of our benefits consulting firm communicated a recommendation that the benefit not be offered. The results of the research were communicated to representatives of the classified and specialist senates.The Human Resources Office revised its vacation policies for non-exempt classified and specialist employees so that they are now very much in line with the vacation accrual rates of surrounding community colleges. These revised policies were effective July 1, 2004.In Fall 2004, the administrative negotiating team finalized the collective bargaining agreement with the custodial/maintenance group. The contract was ratified by the union membership and the was approved by the Board of Trustees. All necessary compensation and benefit provisions were implemented.After the collective bargaining agreement was ratified and approved, the Human Resources Office revised all compensation rates and benefits that were agreed upon. In addition, various forms for PLARP were revised and the new rules were implemented.After may drafts, a procedure was developed that is very similar to the procedure that applies to the discipline and termination of classified and specialist employees. It calls for progressive discipline when appropriate, and a recommendation to the Board of Trustees if dismissal is necessary. Nevertheless, the procedure allows the College to suspend with pay. In this way, the part-time faculty member may be removed from class pending a complete investigation.

The implementation of a revised vacation benefit schedule will improve an already attractive benefit package and continue to allow the College to compete with surrounding employers with the recruitment and retention of employees who support student learning in a variety of important ways.

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Progress to DateThe Human Resources Office revised its vacation policies for non-exempt classified and specialist employees so that they are now very much in line with the vacation accrual rates of surrounding community colleges. These revised policies were effective July 1, 2004.

Continue to negotiate with and ultimately reach a reasonable successor agreement with the bargaining unit that includes custodians, maintenance, grounds and HVAC personnel.

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Progress to DateIn Fall 2004, the administrative negotiating team finalized the collective bargaining agreement with the custodial/maintenance group. The contract was ratified by the union membership and the was approved by the Board of Trustees. All necessary compensation and benefit provisions were implemented.

Human Resources will implement the various new compensation procedures and benefits that are a part-time of the three-year successor collective bargaining unit.

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Progress to DateAfter the collective bargaining agreement was ratified and approved, the Human Resources Office revised all compensation rates and benefits that were agreed upon. In addition, various forms for PLARP were revised and the new rules were implemented.

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Develop a guidebook and implement appropriate training modules for new administrators.>Progress to DateThe Management Development Series which includes 5 training sessions (Role of the Administrator, Employee Development, Effective Decision Making, Employee Performance Problem Solving, and Priority Management), was held on five consecutive Fridays for new administrators. New Administrators were defined as those whose employment began January 2004 or after. Eight administrators attended various sessions. Training manuals were developed and given to the participants at each session.


The Special Projects Coordinator will work with the Lakeshore Campus Administrative team to ensure that professional development training is offered on-site.

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Progress to DateWe are continuing to work with the Professional Development department to ensure that we have mandatory training on-site. Outlook training occurred on May 26, 2005. Further training is planned for fall 2005.

Objective 15 :The College will serve as a leader in workforce training by offering programs and courses designed to meet the current and future workforce needs of the district, to have state-of- the-art equipment, and to employ the best qualified instructors.


Design and equip a state-of-the-art clinic at the Grayslake campus for the Dental Hygiene program. Students will have a greater opportunity to develop their clinical skills as well as provide access to care for district residents.

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Progress to DateThe design of the clinic has been finalized. As soon as funds are released from the state and the state has approved the timeline, renovation will begin. Occupancy is expected sometime in 2006.

Community Education

As the Community Education department Criminal Justice Institute moves into the technology building it is essential that new equipment be used to develop programming that enhances the response to the changing trends and needs of law enforcement agencies. Enhanced offerings would include interactive components for training in domestic violence, verbal judo, traffic stops, less-than lethal force, and increase the various firearms simulated training opportunities presently available.

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Progress to DateNew equipment has been purchased and was delivered in late January 2005 for the firing range and driving simulators. Since then, training sessions have been conducted to train staff and faculty on using the new equipment. As a result, training sessions utilizing the equipment have been developed for the fall semester for law enforcement, security and campus safety officers. Working in partnership with the social science division the Firing Range equipment will be used to enhance the criminal justice degree programs.

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Continuing Education

Develop and offer a state required pre-license course for home inspectors. Licensed Continuing Education course will also be developed to meet the current and future job requirements of home inspectors. Fully licensed instructors will be hired to teach these courses.

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Progress to DateTwo sections of Home Inspection classes were scheduled for fall 2004. Forty-one (41) students enrolled in both sections. Two sections were scheduled for spring 2005 with 35 students. One section was scheduled for summer 2005.

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Strategic Goal 2 : OutreachThe College of Lake County will strengthen its outreach to the community.

Objective 1 :The college will increase public awareness of its roles and impact in various communities.


Plan activities for CLC alumni including a Lake Geneva cruise, Ravinia concert, dinner and show on campus and an outing to a ballgame or Arlington racetrack.

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Progress to DateFifty alumni and friends participated in the annual CLC Alumni Ravina Outing on August 21, 2004. A "get acquainted" picnic started at 6:00 p.m. with the Aretha Franklin concert following at 8:00 p.m. The evening also included a free drawing for Chicago Bear tickets. The Ravinia outing continues to be the most popular alumni activity.

On February 13, 2005, the Alumni Association hosted the "Alumni Evening Out." This activity was developed to bring alumni on campus. Forty alumni and friends enjoyed a fun evening beginning at5:30 p.m. with an ice breaker game and dinner in the Willow Room followed by a concert by the Buckingham's in the Mainstage theater.

On April 16, 2005, 20 alumni and friends participated in "Dog Day Afternoon" at beautiful Dairyland Greyhound Park in Kenosha, Wisconsin. The festivities began at noon with a buffet luncheon and continued on with fun and betting on the greyhound races.

On June 27, approximately 40 alumni and friends participated in the annual and always popular Lake Geneva Sunday Brunch cruise. The top deck of the Belle of the Lake was reserved for CLC Alumni. The event included a Sunday brunch buffet and guided tour around Lake Geneva highlighting the surrounding homes.

Add two new members to the Alumni Association Board: one from the nursing program and one from the criminal justice program.

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Progress to DateAlumni who have indicated an interest in serving on the Board have been invited to Alumni Association Board Meetings. Due to the time commitment, potential board members have decided not to serve on the board at this time. This will be an ongoing goal for the Alumni Association Board.


Increase awareness in Lake County high school administrators, coaches and students of CLC Athletic and Physical Activities opportunities.

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Progress to DateA new Athletics department brochure was developed for widespread distribution to area high schools. Another awareness document was the Spring 2005 Calendar of CLC Intramural and Recreational Activities, which was distributed on campus and on our webpage.

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The Business and Industry Services department will continue to seek out new methods to market programs and services.

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Progress to DateThe Business and Industry Services Department initiated an aggressive campaign to develop partnerships with businesses that sell products and services to small business owners. The purpose of these partnerships is to inform and educate these businesses about the services provided by the Small Business Development Center and Procurement Technical Assistance Center so that they may better serve their customers through referrals to resource providers.

Business Division

The Business Division will establish a marketing committee to promote awareness of our programs within Lake County and link with area high schools to market our specific programs.

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Progress to DateFaculty member Cliff Wener spearheaded this effort and is working on this as a senior service project. The division was represented at the Lake County fair, various high school career events, and is working with Recruitment to develop additional outreach opportunities. A small table top display has been purchased to support marketing activities.

Business Division/AOS

The AOS department will develop a closer relationship with local high school instructors who teach related office skills courses in order to become familiar with each other's courses, determine whether changes should be made in the AOS program, and to promote our AOS certificates and degrees.

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Progress to DateTwo AOS faculty participated in the Tech Prep Articulation Day on March 15. This provided a lively forum for the sharing of ideas and concerns. The feedback from local high school participants was fantastic. We will continue to build on these relationships.

Business Division/CIS

Create and produce promotional DVD for high schools, local business and community residents.>Progress to DateNot completed. Staff member redirected efforts toward developing a Computer Forensics program.

Develop, sponsor, and host the 2nd annual (Grace Murray) Hopper computer programming contest for Lake County high school students.

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Progress to DateContest was held on 4/22/05. 83 students from 9 high schools participated. Winning teams were from Deerfield, Lake Zurich, Libertyville and Carmel High Schools.

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Business Division/FSM

Recruit members for the FSM advisory committee. Conduct a minimum of one meeting.>Progress to DateMember recruitment is ongoing. FSM Advisory meeting held on July 24, 2005.

Business Services

The Business Services Department will promote awareness of the Digital Storefront electronic ticketing system for copy and print jobs.

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Progress to DateOngoing. The staff changes in the Information Services department have caused this project to be delayed.

CLC Foundation

Communicate more effectively with faculty and staff regarding the mission/purpose of both the CLC Foundation and the Alumni Relations & Special Events Offices.

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Progress to DateThe Executive Director of the Foundation presented to staff and faculty senates information regarding the mission/purpose of the CLC Foundation. The Director of Alumni Relations & Special Events presented information about Alumni Relations to the Board of Trustees and administrators. Goals and mission/purpose were included in the presentation.

Greater staff participation in volunteer opportunities provided by the CLC Foundation and Alumni Relations & Special Events Offices.

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Progress to DateThe Executive Director of the Foundation attended staff and faculty senates to provide information regarding events and volunteer opportunities within the CLC Foundation and Alumni Relations & Special Events Offices. Past staff volunteers were informed about the opportunity to volunteer for the 2004 Dinner Auction and the 2005 Legat Memorial Golf Outing. A window display in the Brandel Court and e-mail communications to staff provided event and volunteer information about the Foundation's special events.

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Enrollment Services

Develop a database of prospects that provides us with pertinent information to communicate with prospects until they become students.

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Progress to DateThere is a database with student names, addresses, high school information, phone number and graduation date. We are waiting for PeopleSoft to conduct training on the Admissions module so that we will have the ability to create and manage a prospect database within the PeopleSoft system.

Develop a plan to increase exposure in the community through increased participation in community activities.

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Progress to DateThe Enrollment Services department has increased the number of community events by 100% from last year. They are collecting information, including leads, on each event to determine the plan for next year's events.

James Lumber Center for the Performing Arts

Ongoing development of new marketing strategies designed to expand awareness of JLCenter events; an opportunity for improvement identified in the 2003 department review.

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Progress to DateDue to a variety of event marketing strategies, at least 1651 new patrons have purchased performance tickets to date (April 15) and have been added to the event mailing list.


The Special Projects Coordinator will work with the Lakeshore Campus Administrative team to re-institute the Harambee concept that includes developing brochures and videos for marketing that would highlight distinct features of the Lakeshore Campus that could be put in libraries, schools, etc., within the community.

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Progress to DatePresently, the Offices of Special Projects, Administration and Student Services are working with the Student Development Division to develop the Harambee Convocation for fall 2005.

Public Relations

Working with other CLC departments and staff, conduct activities to develop a branding strategy for the college, and develop tagline proposals that could be used to implement the brand.

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Progress to DateThis activity was planned to be conducted with a consultant. Funding was reallocated to advertising for classes. The PR director attended a conference on branding early in FY 06 and will lead completing the project in that fiscal year.

Continue an effort begun in FY 04 to obtain data on the effectiveness of the class schedule as a marketing tool and to define appropriate messages to recruit graduating high school seniors.

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Progress to DateWith the assistance of faculty, PR surveyed 175 current students about their likely behavior if the class schedule were no longer mailed to them at home. PR also surveyed the students on the factors that were the most compelling in their decision to attend CLC.

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Objective 2 :The College will partner with educators, businesses, social agencies, the military, government agencies, civic organizations and community groups to address educational issues affecting the quality of life in Lake County.


The division will actively seek out partnerships to support and supplement instructional programming.>Progress to DateThe division has developed partnerships with Shields Township which resulted in a grant for a community technology center being funded. Partnerships with Lake County Youthbuild in North Chicago, Youth Conservation Corps' Youthbuild in Waukegan, and Daisy's Resource Center in North Chicago for Adult Education resulted in significant increase in diverse enrollment in Adult Education. Continuing partnership with Waukegan Public Library, Literacy Volunteers of Lake County resulted in applying for a grant to provide Family Literacy services (FIRST).As a result of partnerships with the Waukegan Senior Center and the Lake County Council for Seniors, the Continuing Education Department has been able to expand the Discovery! program county-wide.

Business and Industry

Partner with and train local business establishments used by small businesses. The training will emphasize the resources and assistance available throughout the general Lake County area.

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Progress to DateInitiated activities at three levels. 1. Have and will continue to provide information to all of the businesses actively working with the centers. 2. Have identified and are working with several small businesses to actively participate and promote the program. 3. Promoted the idea to banking institutions. Invited interested bankers to discuss the program, its purpose, and the mechanics of participation. Will continue to seek additional partners for this program.

Enlist the assistance of individuals with expertise in business to assist the SBDC and PTAC advise client businesses on a volunteer basis.

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Progress to DateCurrently working with small group of volunteers in pilot capacity. Will convene a meeting within the next several weeks to assess the pilots success and generate feedback from these individuals. Will modify requirements and blend recommendations as appropriate. Will evaluate the value of advertising the program to increase the number of participants and the areas expertise represented.

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Campus Safety

Continue to enhance partnerships with local jurisdictions and agencies to promote safety, security, and environmental health at the college and in the community. This will include the efforts of the Sexual Assault Task Force, Health and Safety Committee, Environmental Action Committee, and the Lake County Police Chief's Association.

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Progress to DateThe Health and Safety Committee met eight (8) times this academic year. In November 2004, several CLC administrators met with Grayslake Police and Fire departments, and the Lake County Emergency Management Agency to discuss emergency preparedness issues. Kevin Lowry through the Environmental Action Committee, arranged for several environmental disposal events with the Solid Waste Agency of Lake County (SWALCO). On October 9, 2004, the College hosted the Household Chemical Waste Disposal event, and on April 30, 2005, the Electronics Collection event was held at the College. Kevin Lowry attended six (6) meetings of the Lake County Police Chiefs Association.

CLC Foundation

Implement Foundation Board's new strategic goals and objectives and make effective use of Foundation's new committee structure to reach agreed upon outcomes.

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Progress to DateBoth the Foundation's new strategic plan and committee structure are functioning well. Board members understand their roles and outcomes are more easily measured.

Community Development

To recruit members, develop and coordinate 19th Judicial Family Violence Coordinating Council subcommittees of Health, Education and Faith.

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Progress to DateThese three committees have been organized and meeting on a regular basis. All three committees are participating in the 19th Judicial Family Violence Symposium and are looking at projects to implement to increase the awareness of the impact of Family Violence on the community and the victims.

Community Education

Continue to work with newly formed Criminal Justice Advisory to identify appropriate training programsand technology equipment to meet the changing needs of law enforcement in the county. The focus will be on the non-certified training programs.

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Progress to DateThe CJI Advisory Committee met in December 2004 and evaluated department non-certified training programs for law enforcement. A total of 14 Lake County Police Departments were represented including the State's Attorney's office. Lists of recommendations and actions have been compiled and will be implemented in the fall training schedule. The equipment sub-committee reported on their work and finalized the equipment purchase list.

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Students enrolled in Talent Search will receive ongoing personal development assistance including development of behaviors and attitudes consistent with successful students, decision-making skills, etc. through workshops and the program.

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Progress to DatePersonal development sessions were provided for 435 participants. Topics included: Speed reading, Preparing for College, Communicating positively, etc.

Health Services

Health Services will collaborate with Character Matters in Lake County and Lake County Unites for VIP (Violence Intervention and Prevention) to sponsor educational programs that address issues of building character and violence prevention.

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Progress to DateThe Health Services co-sponsored with Lake County Unites for VIP - Violence Intervention and Prevention for a Lake County Candidates' Forum in September and helped support Character Matters in Lake County for a Jesse White Tumblers demonstration project for North Chicago, Waukegan and Zion high schools last October.

Institutional Effectiveness Planning and Research

Work with a research firm to conduct a survey of Lake County businesses to assess the image of the College of Lake County and assess future employment needs and skills.

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Progress to DateNorthern Illinois University Public Opinion Lab conducted a survey of 400 Lake County businesses. The final report was received in June. Results indicated CLC is well known throughout the county and enjoys a very favorable image among Lake County employers.

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The Special Projects Coordinator will continue to: work with the WDA to publicize educational programs, activities and services available to the community through collaboration with the revitalization efforts in downtown Waukegan; work with the college departments to provide a Brown Bag Luncheon series on hot topics, including health and wellness, that could be publicized to community, and partner with various community entities to establish routine focus groups that would keep us informed of the hot issues impacting the quality of life in Northeast Lake County.

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Progress to DateThe Lakeshore Campus collaborated with Waukegan Main Street for the Downtown Holiday Festival which drew about 3,500 spectators. In addition to providing an information booth with literature on college programs and services, the campus hosted movies and light refreshments for attendees.

We co-sponsored the 2nd Annual Juneteenth Celebration in June and are collaborating on the Waukegan Harbor Arts and Recreation Festival in August in which attendance is expected to increase by 10 percent from last year’s 2500 plus for both events. For the Juneteenth Celebration the college will host one of the new attractions, the Local History Tent which will showcase Lake County’s history of the Underground Railroad.

In addition, we hosted our 21st Annual Salute to Gospel Music Concert in the Genesee Theatre which drew about 1,000 spectators and increased our capacity to serve the general public. Over 400 surveys were completed and the information will be used to improve delivery of college programs and services to the residents of Northeast Lake County.

Objective 3 :The College will identify and respond to the educational needs of diverse populations within Lake County.

Admissions & Records

Develop a query to identify students who had encountered an error (i.e., prerequisite not met, business service hold, etc.) during registration. Students would then be emailed a friendly, generic message informing them that they should contact Admissions to assist.

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Progress to DateThis is currently in the development stage and the goal is to have this implemented in August 2005


Conduct an educational seminar on the Grayslake campus and provide CLC alumni with the opportunity to network with other alumni.

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Progress to DateThe retirement seminar was postponed for further planning with the College Foundation’s Major Gifts Committee. In addition, the Alumni Association Board at the April meeting voted to expand the goal by creating a seminar series. A career/job readiness seminar series will be offered monthly from January 2006 to May 2006. The Alumni Relations Office will work in conjunction with the Director of Career Placement.

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CLC Foundation

Work with Dream Associates, Inc. Board and North Chicago School District to continue to promote and sponsor the I Have A Dream Program.

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Progress to DateThe CLC Foundation made its annual support gift to the I Have A Dream program in September. A new Project Coordinator was hired over the summer and is implementing new recruitment plans to add more students to the program. Preliminary fundraising for a new Community Learning Center in North Chicago (which will eventually house the I Have A Dream program and several other community-based organizations) has begun.


To evaluate and update Family Parenting Program curriculum.>Progress to DateSeveral curriculums have been looked at for possible use by the Family Parenting Program but, to date, no program has met the criteria of the instructors and the court to change the existing program. The supplemental materials and reading lists have been updated.


Increase the number of Continuing Education courses for Spanish-speaking population.>Progress to DateTwo sections of the Food Safety Refresher course were scheduled for fall 2004. Due to low student enrollment both of these sections were cancelled. Only one section was scheduled for spring 2005 and summer 2005.

Counseling

Counseling will strive to improve communication with external populations as well as outreach to current students.

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Progress to DateThe new advising e-mail has enhanced our ability to provide information to both current and prospective students. A new counseling brochure is also in the final stages of development. In addition to the brochure we have ordered post-it notes and pencils, which provide our phone number and web page address. All of the high school counselors who assisted with last summer’s orientation programs have indicated that they will return this summer as well. This is testament to the successful collaboration created by partnering with our high school colleagues. Through the Women’s Center and Perkins, 86 high school girls visited the campus in February for Building our Futures, a day focused on introducing girls to non-traditional careers in technology. The day was a smashing success and was followed by a second visit to the college for Career Quest in April. Finally, two counselors provided Safe Zone training to 15 classes during the academic year.


Five parent Workshops will be conducted throughout the year.>Progress to DateA total of eight parent workshops were offered by ETS and 28 parents were served. Parents were educated on issues regarding post-secondary education for their child.

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EMPS Division

Many of the skills needed to successfully work as an Electronics System Technician are taught in the Naval Technology training programs. This degree is designed to provide Navy electronics personnel the opportunity to receive a degree for training obtained through the Navy A schools at Great Lakes Naval Base. This degree will be offered with specializations of communications or radar systems and will give students the skills to install, repair, and provide maintenance/service on a wide range of electronic systems.

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Progress to DateThis initiative has been accomplished with the final approval of this new EST (Electronic Systems Technology) degree by the ICCB and the IBHE. It will appear in the FY2006 catalog and be available to students in the fall semester of 2005. The general education requirements and the advanced electronic courses to complete the degree will be available on-line.

Health Services

Health Services will sponsor at least 4 programs during the year reflecting a variety of cultural perspectives.

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Progress to DateHealth education programs and separate class presentations were held on various areas including Conflict Resolution, Asthma, Healthy Eating, cancer, kitchen first aid, health care for Muslim women, cold and flu prevention, and assisted in the Phi Theta Kappa's Body Challenge event.


The Director of the Student Services Center will evaluate the course offerings at the Lakeshore Campus and also work with Institutional Effectiveness Planning, & Research Office and Public Relations to Survey students and Faculty at the Lakeshore campus and Work with PR to Publicize the courses that have been added to the AA Degree and certificate program at Lakeshore.

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Progress to DateThe Director of the Student Services Center has worked with the Ed Affairs Council (EAC) to evaluate course offerings at Lakshore campus the outcome of which is the full-time 2 year AA degree for daytime students. This was approved by the EAC and offered beginning fall 2005 semester. The plan is to have Public Relations market the daytime AA degree program to the community and present students enrolled at CLC. Students enrolled in academic classes at Lakeshore were surveyed and three hundred sixty-three students responded. The top five responses for preferred certificates that are offered or desired at Lakeshore in order were Nursing, Criminal Justice, General Office, Health Information Technology, and Micro Computers for Business. Of these 5, all certificates are offered at Lakeshore except the HIT program. The Director of Student Services Center is working with the coordinator in the Biology division to add the Medical Billing Specialists Certificate at Lakeshore for Spring 2006.

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Objective 4 :The College will serve as a cultural resource center by offering diverse activities that represent a variety of disciplines and cultures.

CLC Foundation

Create greater staff awareness that the CLC Foundation supports the Robert T. Wright Community Gallery of Art and that the Gallery offers a Business Rental Program.

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Progress to DateThis has been accomplished through presentations to various senates and e-mail communications to staff. Progress has been made in promoting the Business Rental Program through contacts made at Abbott Laboratories (Abbott made a purchase of 18 pieces in November - our largest sale to date).

CLC Foundation/LRC

Provide representative and quality art exhibits in the Robert T. Wright Community Gallery of Art.>Progress to DateIn FY05, the Robert T. Wright Community Gallery of Art featured the following 8 exhibits:Tramp Art: Cultural Expression, Visual Splendor (5/21/04 - 8/6/04)Bonnie Stone: Women's Work is Never Done (8/16/04 - 9/26/04)Recent Works: A Juried Competition (10/1/04 - 11/7/04)Yale Factor, Renee Mc Ginnis & Jacqueline Moses: World View (11/12/04 - 12/17/04)Members Exhibition (1/14/05 - 2/27/05)John Himmelfarb: Recent Paintings & Prints (3/4/05 - 4/10/05)The College of Lake County Student Art Competition (4/15/05 - 5/14/05)Doug Smithenry & Chad William Wooters: Small Format Paintings (5/20/05 - 6/24/05)All eight have enjoyed excellent attendance at their respective opening receptions, and a wide variety of art has been showcased through these eight exhibits.


Increase Communication Arts, Humanities, and Fine Arts course offerings at our two remote sites, both in the number of classes offered there and the type of classes offered there (IAI classes).

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Progress to DateThe Communication Arts area has worked with both the Southlake Educational Center and Lakeshore Campus to ensure courses are available which meet requirements for the Associate in Arts degree. Courses previously offered at Highland Park or Deerfield High Schools have been moved to Southlake, and the University Center building in Waukegan has allowed us to offer more transfer courses at that site. Space continues to be a deterrent at both locations, both in terms of availability and function. Therefore, it is difficult to transfer art, music, dance, theatre, or other programs to those sites. Data is being collected both on the number of offerings and the success of the offerings at Lakeshore and Southlake.

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Students will participate in at least one multi-cultural enrichment program activity per year.>Progress to DateThe ETS program provided eight multicultural activities serving 97 middle school students. Fifteen multicultural activities were provided for 249 high school students. Examples include "Mother's day around the world", the Utopia Youth conference as well as a history of Hip-hop crossword puzzles.


The Special Projects Coordinator will work with community partners to improve and expand cultural programs that target our college information centers such as: Entrepreneurial Expo, Juneteenth Celebration, Latino Day on the Mall, the Annual Salute to Gospel Music Program and more.

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Progress to DateThis is on-going. We're currently planning an entrepreneurial expo and workshops for this purpose that will be delivered over the course of the upcoming year.

Robert T. Wright Gallery

The Gallery will offer two different art tours to school groups and community organizations. Gallery Talks is a guided tour of CLC exhibitions. Art Walks is a guided tour of CLC art collection highlights. They'll be conducted by Gallery staff and trained volunteers.

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Progress to DateMore gallery talks were offered in conjunction with gallery openings. Classes from other schools come to the gallery during May and early June, although the staff does talks for CLC classes as well. After a successful art walk, the staff is revising the event to hold two separate walks.

Student Activities

To increase multicultural awareness and appreciation for diversity on campus.>Progress to DateThe Student Activities Office, in conjunction with the Multicultural Student Organizations at CLC, hosted more than 37 multicultural/diversity activities and initiatives. From the traditional cultural observances to the gender conference, the appreciation of cultural diversity was heightened this year.

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Objective 5 :The College will reach out to Lake County employers to assess their workforce development needs and to develop and enhance programs to meet those needs.

Business Division

The Business Division will conduct research to determine the feasibility of developing and offering a Paralegal Program.

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Progress to DateAAS and certificate programs were developed and approved by the ICCB and IBHE. A program coordinator/instructor was hired. We have experienced an overwhelming response to our first course offering in Fall 2005, with 154 students registered to date for Introduction to Paralegal Studies.

Community Education

Increase public awareness of Community Education department Public Service Institute programs targeted for government and municipal agencies. This will be accomplished through conducting a needs assessment, the creation and implementation of a department marketing piece and onsite visits to each municipal/government agency in Lake County.

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Progress to DateThe marketing piece for public service agencies went to print the end of June due to processing delays. The assessment is completed and will be delivered in conjunction with site visits to municipal agencies beginning in August.


Ninth and tenth graders will be selected to participate in career mentoring.>Progress to DateCareer mentoring activities were provided for eighteen students. Activities were provided by lawyers from the Public Defender's office, a real estate agent, financial planners and others.

Enrollment Services

Develop a plan to increase exposure in the corporate community through college visits, flyers, electronic messages, etc.

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Progress to DateThe plan includes: 1) collecting corporate contact information from our Business & Industrial Services agreement forms 2) send a CLC informational letter and packet to the contact person 3) follow up with a phone call to set up a personal visit 4) execute a promotional plan and find opportunities to establish and continue a relationship with company and 5) work with contact to assist in fulfilling company's educational and training needs.

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Strategic Goal 3 : AccessThe College of Lake County will work to reduce barriers and increase opportunities to meet the diverse needs of the people of Lake County.

Objective 1 :The College will review and augment programs and services to ensure access.


Implement an online application for admission so that a new student would be immediately matriculated and could register immediately.

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Progress to DateThis project has been put on hold. The technical and human resources to develop and maintain this goal are beyond the scope of what we can currently handle.


Explore new and creative benefits that can be offered to alumni association members, especially for alumni who live out-of-the-area.

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Progress to DateIModules have been contracted to develop an online community beginning in May 2005. A members-only section on the web site will provide a means for alumni to connect with one another for networking purposes. This will be of great benefit to all association members and it will assist in making the out-of-area members feel more connected to the college and other alumni.

Campus Safety

Review and determine ways to maintain or improve the access of parking at the Lakeshore campus and the Southlake Education Center.

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Progress to DateTwo (2) meetings were held with City of Waukegan officials to discuss parking lot issues at the Lakeshore Campus, in conjunction with the Sheridan Rd. garage. Issues centered on maintaining CLC parking spaces during the winter months, and ticket enforcement. Also, plans have been discussed concerning the new parking areas at the Southlake Center during the expansion of the site to a campus.

Continue to work with PACE, Metra, and other public transportation groups to develop ways to improve access opportunities for all students.

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Progress to DateCommunications and reviews regarding the current PACE evening shuttle service at the GrayslakeCampus continue. The ridership has remained consistent and no new initiatives have been developed.

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Community Education

Diversify class locations for Criminal Justice Institute programs to allow law enforcement agencies in other parts of the county easy access to training programs.

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Progress to DateClass sessions have been scheduled and held at the Lakeshore Campus and the Lake Forest Police Department. Trainings include communication skills, customer service and use of force. With the purchase and implementation of the portable range 3000 simulation equipment other training sessions will be scheduled at various sites around the county.

Information Systems/NCS

Automate the student email server/Active Directory (AD) updates. With the completion of this goal, we will no longer have to waste man hours to update our student email system or our AD Global Directory

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Progress to DateAutomated processes update the directories now.

Configure Virtual Private Network access through the Firewall for Administrative Staff using High Speed Access.

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Progress to DateVirtual Private Network available for key users and in production.

We will be migrating off of Novell to an AD environment for our file server. >Progress to DateMigration postponed to FY06, will migrate both the academic and administrative network operating environments to Windows 2003.


The Director of the SSC will work with Student Development and Business Services to review the process of the services in the SSC to ensure access to the college.

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Progress to DateThe Director of the Student Services Center in working with Admissions office looked at the way in which we entered applications for Adult Ed students applying for classes at the college. The intake procedure was improved when Admissions accepted the applications on the web server from the Adult Education students.

Office of Financial Aid

The Office of Financial Aid is in its first year of People Soft 8.0. This web based system will allow us to set up a student self service site for financial aid. This system is needed for student access to their financial aid awards and other financial aid services. The goal is to have the student self service available to students prior to the end of Fall 2004 term.

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Progress to DateStudents currently have access to see any anticipated financial aid on the student self-serve website but cannot yet open the field to view a break-down of actual awards and amounts. Students also can currently download a verification worksheet from the Financial Aid website and should be able to download loan forms by Fall 2005.

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By continuing to provide access to English speakers, English Language Learners will be able to participate in ongoing English conversation circles, one in the evening and one in the daytime.

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Progress to DateThe daytime English Conversation Circle has been implemented. It meets every Friday at noon. English Conversation Circle is facilitated by older adult student volunteers. There will not be an evening circle.

Student Activities

To evaluate and redesign various activities centered around introducing and orienting new students to CLC.

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Progress to DateThe New Student Orientation's "Right Start" Program was successfully implemented during the fall and spring semester. The new program introduced a new format for introducing the College's feeder schools to the activities and services available. As well, the program planned, promoted and produced three distant activities to ready incoming freshmen for their first year of courses.

Objective 2 :The College will continuously improve student services procedures, including the use of technology, to ensure that students have easy access to the information, people and services they need to be successful.


Using the electronic signature, implement an online feature so that a student can order a transcript. A batch process would then occur to print the transcripts which the Admissions department would mail.

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Progress to DateStudents can now order both official and unofficial transcripts via the web. They log into the system with their unique CLC ID number and PIN number and enter the transcript request. The requests are then processed each evening and sent out the next morning. This has increased access to students and efficiency of processing transcripts in the Admissions & Records department.


Update the alumni web page for online access to membership application, activity forms, and an online payment process. Obtain and inform alumni of new URL for alumni web page.

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Progress to DateIModules have been contracted to develop an on-line community for the Alumni and Foundation Offices. It will be developed in the spring with a launch date of July 1, 2005. Easy access to membership applications, activity forms and online payment will be available to all CLC alumni. Alumni will be invited to the new on-line community with an invitation/postcard to log into the site. As soon as the alumnus logs on they will experience a video of Alumni Association Board Members welcoming them to the site, and talking about the CLC Alumni Community.

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Bookstore

Investigate ways to inform students of our Web site for ordering their textbooks.>Progress to DateThe Bookstore worked with Public Relations to advertise the Bookstore Web site. It is now in several places in the course schedule. Additionally, bookmarks with the Web site address have been printed which the Bookstore staples to every receipt.

Campus Safety

Establish an internet and intranet web site for the Campus Safety department in order to make department and college safety and security information available to the public, including students and staff.

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Progress to DateOn 12/13/04, Chris Priller and Kevin Lowry attended training to establish and maintain the intranet site for Campus Safety. To date, updated information has been provided for the site.


Augment our current online courses to enhance our community outreach and service objectives by attracting new students. Continuing Education Department will offer programs that are self-paced, expertly instructed, and deliver the e-learning experience that will equip students with the skills that are in high demand.

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Progress to DateThis goal was not pursued further because a decision was made to offer new online professional development courses through Education to Go. Additional rationales are stated below:

1.The Gatlin Educational Services online classes were too long to implement within the semester. The program cannot fit into our regular 16 weeks college schedule and this will impact grade submission and other course administration procedures.

2.Gatlin covers a broad spectrum of classes that are currently offered by Education to go.

3.Gatlin classes are also too expensive, the cost per class is about $1500 and Continuing Education students are not qualified for financial aid.

4.Rather than use Gatlin, the department just signed a contract with 360 Online Training to offer Real Estate classes online. Such classes are different from Ed2go and will be offered to a target audience (only real estate students). In this case we can better counsel and guide the students.

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Information Systems/Application Development

Install Release 8.4 of the PeopleSoft Finance System>Progress to DatePeopleSoft Finance upgrade progressing, hardware and software installed. Testing continues. Patches will be installed, once completed in September 2005, Finance system will be on version 8.6

New Bookstore system to replace current one, which will no longer be supported in March 2004.>Progress to DateNew Book Store System implemented.


Implementation of a Wireless network for Students and Staff.>Progress to DateWireless Network for community installed and rolled out.

Information Systems/Telecom

Begin implementation of the migration of new and used surveillance equipment to the IP network at the Grayslake campus.

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Progress to DateProject underway with implementation of IP Cameras.

Begin implementation of the migration of new and used surveillance equipment to the IP network at the Lakeshore Campus.

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Progress to DateOnce Grayslake implementation is complete and successful, the project will be launched to migrate Lakeshore to IP surveillance.

Begin implementation of the migration of new and used surveillance equipment to the IP network at the Southlake Education Center.

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Progress to DateProject included in the SL Extension project now.

Begin implementation of IP Door Access for computer labs and rooms where access needs to be restricted. IP Door Access will use the IP network at the Grayslake campus to collect information regarding access to restricted areas.

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Progress to DateThe cost analysis of the technology involved to provide IP networked doors out weighed the benefits. In addition having doors locked at all times defeats the purpose of open door policy of the school.

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The Director of the Student Services Center will work with The Lakeshore Campus staff, Student development, and Small Business Development to improve procedures including the use of technology, such as the internet, to ensure that students have easy access to information, people and services they need to be successful.

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Progress to DateThe Director of the Student Services Center has worked with Small Business Development to set up workshops for people to utilize their services at the Grayslake campus. Students are also able to access the New LSC website to access information.

The Office for Students with Disabilities

The program will focus on how the Health Center, Counseling Center and the Office for Students with Disabilities work together to assist students. This program will help instructors to know when a student should be sent to the Health Center or the Counseling Center versus the Office for Students with Disabilities.

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Progress to DateThis program was conducted during orientation week in August and sixteen faculty and staff attended.

Objective 3 :The College will expand access to opportunities for financial aid and scholarships and improve information dissemination about both.


The CLC Alumni Association will provide a $1,000 scholarship to a graduating CLC student transferring to institutions at the University Center of Lake County.

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Progress to DateRequirements for the scholarship have been determined and announcement of the scholarship is posted on the bulletin board outside the CLC Financial Aid Office, at the UCLC Waukegan campus, and on the UCLC web site. No one applied for the UCLC scholarship by the May 10, 2005 deadline. Therefore, the deadline date was extended to August 20, 2005. As of August 17, 2005, one application has been received.


Redesign the tuition waiver distribution system to allow expanded access to financial aid and improved dissemination of scholarship information.

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Progress to DateThe tuition waiver procedures were modified this academic year. Also new scholarship opportunities did arise and a committee of staff oversaw the application and administering of the scholarship awards.

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The Business and Industry Training Center will seek additional grant funds to support customized training programs by Lake County companies.

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Progress to DateThe Business and Industry Training Center recently participated in a grant application in cooperation with three other community colleges to access over $800,000 in training funds to support workforce development initiatives at Lake County employers.

CLC Foundation

Plan successful special event fundraising activities to provide adequate funding for CLC Foundation scholarship programs.

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Progress to DateThe following significant fundraising events were held in FY05:The Keith Ryan Scholarship Fund & Sports Banquet (10/14/04) was held at Midlane Country Club. Two $1000 scholarships were awarded to deserving recipients, and John Hammond, Vice President of Basketball Operations for the Detroit Pistons, was the featured speaker.The banquet generated a net profit of $3,750.The Foundation's annual Scholarship Dinner Auction, "Wild About Education," was held at the Field Museum in Chicago (10/23/04). Approximately 250 guests attended, and a net profit of $97,000 was achieved through auction sales, sponsorships, a motorcycle raffle, ticket sales, etc. CLC President, Dr. Gretchen Naff, was recognized as the Honorary Chair of the event, and many CLC departments participated by providing items for 32 decorated/themed baskets.The Foundation's annual Holiday Art Sale was held in the Atrium on the Grayslake Campus (12/4/04 - 12/7/04). Approximately 45 artists participated, and the event recorded a net profit of $7700.The Joan Legat Memorial Golf Tournament was held at Kemper Lakes Golf Club (5/19/05).Approximately 125 golfers participated, helping generate a net profit of $40,000.

Dean of Business Services and Finance

Work with the Information Technology Services (ITS) department on implementing 8.8 financials to upgrade the PeopleSoft system to the Web version.

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Progress to DateWe are still in the process of setting up and testing the system. Implementation is scheduled for mid October of 2005.

Facilities

The Facilities department will promote further awareness of the TMA System and the availability of theI-Service Desk

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Progress to DateThe Facilities Department is developing a quarterly email to promote the Facilities Department, TMA and iService Desk. This email will contain links to our department web page and to the iService Desk.

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Food Services

Work with Food Service Staff and Executive Staff on new pricing for all food areas.>Progress to DateWe implemented price changes in Lancers and the Willow room. We are still working on updating the catering prices and menu.


The Director of Student services Center will work with the Director of Financial Aid to increase the FAFSA Completion Workshops as well as periodic advertisings and post card mailings with important dates of FAFSA form Completion. Also, we will add online FAFSA workstations in N211and make the scholarship board more accessible to the students.

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Progress to DateThe Director of Student Services Center, with Financial Aid and other community organizations, has increased the number FAFSA applications, Financial Aid awareness and the number of workshops for students from one to three per year. The third workshop in the series is planned for June. This should help those who are considering state aid before August 2005.


The Office of Financial Aid will develop a "College Zone" Outreach Center (ISAC) for Lake County andNorthern Illinois residents. This site will give access to a one stop financial aid and higher education shop. Residents will be able to research colleges and funding methods for their higher education.

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Progress to DateThe Financial Aid Office is currently waiting for construction to begin at the Grayslake Campus that will provide 4 computer terminal work stations for the College Zone Center. Fall 2005 completion is targeted.

Office of the Comptroller

Have representatives from companies or financial institutions that offer 403(b) tax sheltered annuity programs disseminate information on their investment options and explain the benefits they can offer.

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Progress to DateWe had the TSA companies come out in January and the feedback we got from the companies that attended were all positive. We are, though, looking at ways to increase staff participation. This was done as an informative workshop for staff to shop TSA companies on site.

Objective 4 :The College will modify and expand College facilities to meet the needs of the community.


Give access and training to faculty so that they can input their final grades electronically.>Progress to DateThis project is currently being developed in PeopleSoft 8.0.

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Business and Industry

Coordinate, develop and implement a web site which provides information, resources and events for small business development in Lake County and promotes the Illinois Opportunity Returns initiative.

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Progress to DateDeveloped information architecture requirements and site hierarchy. Collected relevant information for initial page layouts. Building page content and formats. Upon completion will upload for initial testing and then formally roll out resources.

Counseling

Counseling will help facilitate student transitions to four-year institutions through the efforts and initiatives of the transfer information coordinator, the minority student transfer coordinator, and the counselor liaisons.

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Progress to DateDuring the spring semester counselors reviewed the progress of 286 currently enrolled students who had accumulated more than 60 hours of credit but had not received a degree in the last five years. Letters were also sent to another 104 students who were enrolled in the fall but did not return in the spring. This was a positive and proactive initiative to help students to complete their degrees and transition to a four-year institution if that was their goal. Many of these students had previously completed a certificate or degree but were pleased that the college was concerned about their progress. There were six spring college visit days including a new college night for the University Center. The transfer coordinator also continued to publish Transfer Talk, which highlights transfer tips and encourages students to transfer early. Four-year college reps are reporting that students seem better prepared for transfer. Counselors met with private college (PICU) representatives in February. One of the Lakeshore counselors also participates on the University Center’s Waukegan Advisory Board to help facilitate transfer of students to the University Center.

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Facilities

Provide assistance and coordination for the planning and construction of campus remodeling projects at all College sites.

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Progress to DateThe Facilities Department continues to work with all college departments for planning, construction, and remodeling to ensure the needs of the college are met.

Provide oversight for the construction of the new Technology Building.>Progress to DateThe Facilities Department continues oversight of the new Technology Building construction punch list, and will continue to oversee the project through the completion of the Phase 2. This includes renovations of the A and B wings for new spaces for Dental Hygiene, Phlebotomy , Physics, Geology and Medical Imaging as well as several infrastructure upgrades.

The grounds department will improve and modify the college campuses in an effort to provide a positive learning atmosphere.

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Progress to DateThe Grounds Department updated some landscaped areas by replacing and adding trees and shrubs. The staff is currently working on construction of the new courtyard created by the tech building. Completion of this project is expected this summer

Provide oversight and coordination for the planning and construction of the new Classroom Expansion building at the Southlake facility.

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Progress to DateThe Facilities Department has obtained the necessary permits for the Southlake Campus Classroom Building construction and it is still anticipated that this project will begin in Spring ‘05


Expand/upgrade technical equipment to meet user needs and replace damaged facility furniture; identified as a major department function in the 2003 department review.

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Progress to DateNew stage lighting instruments have been purchased to increase inventory and audio components have been repaired or replaced in the Mainstage and Studio theatres. Installation of full-length mirrors, professional audio system/speakers and floor enhancement was completed for the Experimental Theatre to enable use for dance classes. Lobby carpeting and administrative furniture has been replaced or upgraded. P106 dance studio CD player was replaced. The replacement of worn lobby furniture was unable to be done due to costs; Facilities Dept. will consider for a future year.

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Objective 5 :The College will facilitate educational transitions from one level to the next by forming partnerships and cooperative agreements with four-year colleges and universities, and working closely with the University Center of Lake County.


Review health-care workforce data and conduct preliminary analyses to determine possible needs for additional health-care programs.

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Progress to DateWorkforce data on radiation therapist and medical assistant have been collected and will be analyzed as part of the program development process.

Objective 6 :The College will form partnerships with Lake County elementary and high schools to promote student preparation and transition to college.


CLC purchased a disc of Lake County students who scored a 17 or above on the ACT portion of the Prairie State exam. These people on the disk are then search matched in our system. If there is a match and the person is not language or math proficient, Admissions will enter them in the language and math students group.

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Progress to DateThe ACT disks are purchased annually and we are using the search match process of the SQA Robot software to match applicants who have applied to CLC and are in the database system. Wethen post their proficiencies based on the ACT score and send a mailing to the student letting them know they are "good to go" and encourage their enrollment. This creates an ease of access for applicants by automatically posting the proficiencies n the system for them.


Collaborate with area high schools and businesses to provide activities that assist students with career exploration and decision making.

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Progress to DateHigh school students visited the Job Center to explore the different resources and business education linkages. High School students performed career assessments and did a job center resource room scavenger hunt.

Career Placement and Services visited over 10 high schools to inform students about the resources provided at the Job Centers and College.

Career and Placement Services will continue to inform high school students about the resources and the Job Center at the College.

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Educational Affairs

Implement a Tech Prep Articulation Day where teachers from district high schools collaborate with CLC faculty on strategies to expand articulation agreements and align high school and college curriculums.

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Progress to DateThe event was implemented and was extremely successful. Over 75 participants attended and indicated that this event should be continued in the future.


High and middle school participants will be introduced to and provided with personal computer skills, tutoring, and educational advising.

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Progress to DatePersonal computer sessions were offered seventeen times with 93 students in attendance. ETS provided 505 students with tutoring in 167 sessions. Educational advisement was done in 62 sessions with 430 students in attendance.

Juniors and Seniors will enroll in ACT/SAT preparation workshops and register to take the test. They will also participate in at least two scheduled college visits per year.

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Progress to DateACT/SAT preparation sessions were offered 34 times with 26 participants attending. Eight college visits have been offered with 234 in attendance. Colleges visits offered were Loyola, University of Illinois at Chicago, Northern Illinois University, Columbia College, Roosevelt University, the Collegeof Lake County "college night" as well as "Preview Days" and a presentation by Robert Morris College.


The Resource Development and Legislative Affairs Office will take a leadership role in the development of a proposal to the National Science Foundation's Advanced Technological Education grant program. The grant would provide supplemental teacher training in mathematics, science and technology aimed at reaching current and prospective middle and high school teachers and students who may be interested in the teaching profession.

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Progress to DateCompleted -- Not Funded. In September, the college submitted a grant application to the National Science Foundation's Advanced Technological Education program in the amount of $371,089 over a three-year grant period. Unfortunately, the grant was not funded. Grant monies would have been used to develop curriculum modules incorporating hands-on learning techniques and inquiry-based activities that apply high-level mathematics and science to every-day outcomes; offer a series of workshops for middle school and high school math and science teachers and paraprofessionals; provide curriculum, manipulatives, technology and equipment to enable teachers to use these programs in their classrooms; establish and equip a demonstration laboratory that would enable middle and high school teachers to bring students to the site for intensive lessons; and utilize Internet technology to provide lesson plans and information that would allow teachers to incorporate workshop curriculum into their classrooms.

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Strategic Goal 4 : AccountabilityThe College of Lake County will evaluate and improve all academic and nonacademic departments to ensure high quality. The College also will work to ensure resources are used efficiently and effectively.

Objective 1 :The College will integrate assessment of academic curricula and academic achievements into appropriate college systems and institute strategies for continuous improvement.


Create a student attribute for the different limited health career programs and the term of application. Once there is a student identifier, create a query that can identify the necessary data to determine if the student will be accepted into the program.

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Progress to DateThis process has helped to streamline a manually intensive process of collecting admissions information for limited health care program applicants to determine their admission status. The entering of a student attribute on their record created an extra step when entering their record; however, the attribute now allows us to query the applicants for specific programs and specific terms and then gather the critical admissions data (i.e., test scores, proficiencies, etc.) to create a report that can be used by the admissions committee.

Business Division

All degree and certificate programs will develop an assessment plan. Data will be collected and analyzed for the 5 programs that developed assessment plans in academic year 03-04.

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Progress to DateAssessment plans have been developed for every program. Data collection is in progress and some programs are engaged in data analysis.

The Business Division will acquire information and assess the costs and benefits of applying for accreditation by the Association of Collegiate Business Schools and Programs (ACBSP)

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Progress to DateAssessment has been made of the cost and benefit of this accreditation. It was determined to not go forward at this time because of the high cost.


Implement a SAN solution that will provide ample storage for all of our administrative servers and provide space for a centralized backup solution.

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Progress to DateSAN solution being tested and configured for use with Exchange and Video Networks.

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Information Systems/User Support Services

Enhance Scantron Instructor evaluation process by including distribution of evaluation via student Email.

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Progress to DateThe new portal technology that will be rolled out next year will enhance student service tools using technology and will allow for better student evaluations.

Improve the web-based instructor evaluation process for online courses using E-Listen software.>Progress to DateThe eListen instructor evaluation software has been installed and staff members have been trained to use the product. Currently, a select number of online classes use this web-based evaluation tool. Each Academic Division submits approximately 30 classes to evaluate with eListen.


The CCSSE survey will be conducted in class in Spring 2005. The survey will provide the college withdata comparing CLC student level of engagement to other colleges and to the college's results from 2003.

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Progress to DateThe CCSSE survey was conducted in Spring 2005 with 1000 students. The results of the survey will be available in September.

Objective 2 :The College will improve information technology systems to better serve students, track outcomes and assess programs and activities.

Adult Education Department

The Adult Education department plans to implement electronic communication with full and part-time faculty as the primary source of communication.

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Progress to DateAdult Education has created a faculty list-serve for the department. Beginning in Fall 2004, we began sending grant required documentation as attachments through email. Spring 2005 we followed up with a survey to the instructors. The survey documented that faculty were getting information in a more timely manner and more accurate. Minor issues are addressed continually regarding access and opening up documents, but staff are scheduling a staff development to occur early Summer for those instructors.


Develop a manual of operational procedures for the Community Development database systems.>Progress to DateProcedures completed after recommendations of Business Services and processes are in effect for counter and cash flow procedures.

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Enrollment Services

Create attributes for NSO, AIM and Preview for the purpose of tracking student applicants.>Progress to DateDone! However, instead of creating attributes, we have the participants of the NSO, AIM and Preview Day tracked through Events in the PeopleSoft system. This gives the NSO team the ability to track student applicants.

Information Systems/Application Development

Implementation of the Advisement Module of PeopleSoft, which contains the Degree Audit portion.>Progress to DateDegree Audit project team formed. The first program to be tested will be in Fall 05.

Develop a process to better support the flow of Purchase Requisitions through the college.>Progress to DateE-Procurement add on module for PeopleSoft is additional add on for our current suites. Unless the benefits outweigh the costs, the implementation of this project will not happen.

College staff will be able to create ad hoc reports for reporting purposes. Each staff member would be able to create their own reports based on their security to access specific data.

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Progress to DateProject scope being developed. Will be completed FY06.

Implement more of the functionality that the HRMS/Student Admin System provides. Maintaining more information on the staff and using it for reporting purposes, reevaluate the use of the Time and Labor module, etc.

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Progress to DateTime and Effort reports developed. T&L Module implementation postponed and will be completed after HR Review.

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Replace the current 44 Cisco 3524 switches with 35 Cisco 3560 power switches in preparation for the IP Telephony implementation.

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Progress to DateMigration and upgrade of Network backbone continues.

Replace the outdated Cisco 5500 series switch with a new Cisco 6509 series switch.>Progress to DateMigration and upgrade of Network backbone continues.

Implement a firewall level virus scanning / spam blocking server. This will help to keep the college virus and spam free.

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Progress to DateEmail spam filtering approved by senates, will be presented to Executive Staff for approval for a FY06 implementation.

Replace the two outdated Cisco 4000 series switches with a single Cisco 6509 series switch.>Progress to DateMigration and upgrade of Network backbone continues.

Implement a centralized backup solution to better provide the college with a more reliable backup solution as well as the ability to provide restores of files quicker.

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Progress to DateCentralized Backup using automated tools is planned for FY06 implementation.

This will help IS to better provide a more stable network environment if we had caps put in place. This will also allow IS to better plan our future space needs.

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Progress to DateSAN solution being tested and configured for use with Exchange and Video Networks.

ITS needs to upgrade our active directory to the 2003 version. This is a more stable AD environment as well as having an undelete feature in which our users can recover data they accidentally deleted.

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Progress to DateActive Directory 2003 has been implemented and full roll out will happen as newer PCs are rolled out and as needed.

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Information Systems/User Support Services

Hire a full-time helpdesk representative to cover expanded hours of operation.>Progress to DateRecruiting has begun - applications closed August 15th.

Upgrade the college administrative user computers from Microsoft Office Suite 2000 to 2003 as well as performing all other software and add-on updates, preferably over the network, at the same time for efficiency's sake.

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Progress to DateCompleted. All users have started using the latest version of Microsoft Office Suite. A feature that has really caught on is the Junk Email folder in Outlook, which the users welcome.

Purchase a laptop with enough storage for all the pc images of the Administrative computers.>Progress to DateDVD-R used for storage of images. Cheaper and better alternative than using laptops being used.

Purchase and install fully operational hardware inventory control system.>Progress to DateHelpdesk Magic was replaced by an online helpdesk tool provided by Collegis. Newer asset management tools including that provided by PeopleSoft are being considered.

Investigate membership in the Help Desk Certified Institution which provides a wide network of IT service and support professionals.

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Progress to DateCollegis Peer support provides similar support at no additional cost.

PC Remote Management software enables Helpdesk Reps correct user PC problems through remote access

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Progress to DateRemote tools being used in test areas.

Improve and expand the use of MasterSolution Inventory Solution software.>Progress to DateHelpdesk Magic was replaced by an online helpdesk tool provided by Collegis. Newer asset management tools including that provided by PeopleSoft are being considered.

Hire a full-time user support technician to cover new campus expansions.>Progress to DateWill be considered again when South Lake Expansion Project is completed.

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Install Asset Management module in the Helpdesk Magic operation.>Progress to DateHelpdesk Magic was replaced by an online helpdesk tool provided by Collegis. Newer asset management tools including that provided by PeopleSoft are being considered.

Information Systems/Web Development

Encourage contributions to the Web Site and Maintenance of Information by providing easy tools to publish to site.

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Progress to DateTools training provided.

Improve CLC's website information architecture to represent all services offered by the College on the site's homepage and increase overall usability of the site.

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Progress to DateNew Website being tested.

Analyze site usage statistics to identify where improvements can be made and ensure that usability is maintained.

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Progress to DateSite Assessment completed.

The PeopleSoft Web Portal would be used to better support the requirements of the Students and give them the tools that they need to be more informed. This could also be used as a Recruitment Tool if we gave the access to the residents of Lake County.

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Progress to DateCampusEAI funded Oracle portal implementation scheduled to occur during the FY 06.

IST-System Software Administration

Bring the current 7.5 financials system up-to-date by upgrading to release 8.8 Financials (web environment).

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Progress to DateProject Underway, now IS project.

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Learning Assistance Center

The Testing Centers will have a computerized data tracking/reporting software program developed to support scheduling of certain tests and reporting of certain test data.

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Progress to DateThe Testing Center at Grayslake Campus has implemented a computerized data tracking/reporting software program to support the scheduling of certain tests and reporting of certain test data. The computerized program is called Test Center Web Manager and was developed by Gary Homer of Information Technology Services (ITS) in cooperation with Testing Center Specialist Sue Sands. Gary and Sue received a SOAR Award for their work.

Test Center Web Manager is a scheduling software program for five proctored exams (NLN, HOBET, CLEP, DANTES, and GED) by the Testing Center. The Testing Center could not find a commercially produced software program that met the needs of its desire to improve the tracking and reporting of testing data. Consequently, Testing Center Specialist Sue Sands approached Gary Homer in ITS to help accomplish this with a program tailored to our needs.

At the end of this fiscal year, the Testing Center will begin implementation of the reporting aspects of this software. Also, Gary Homer is working with the staff of the Learning Resource Center at Lakeshore Campus to implement a format of the software at that location. This software program is a start in helping the Testing Centers improve accountability and use of testing data for making programmatic decisions and will continue development in the next fiscal year.

The Math & Writing Centers will acquire a computerized data tracking/reporting software program to collect more accurate and diverse tutoring data and to improve the assessment of tutoring programs/services.

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Progress to DateThe Math & Writing Centers acquired a computerized data tracking/reporting software program (AccuTrack) to collect more accurate and diverse tutoring data and to improve the assessment of tutoring programs/services. The set of the software system began in Spring 2005. Consequently, the trial or pilot of AccuTrack will begin Summer 2005 and the reporting aspects will begin in Fall 2005. This software program is a start in helping the Math & Writing Centers improve accountability and use of tutoring data for making programmatic decisions and will continue development in the next fiscal year.


The Office of Financial Aid will design and implement a phone routing system. This system will afford callers the opportunity to direct their call or message to a specific financial aid personnel phone.

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Progress to DateThe Financial Aid Office is currently waiting for the new telephone system. Calls retrieved from our main line voice mail are currently being returned within a 24 hour period.

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Objective 3 :The College will conduct reviews of all academic and nonacademic departments to ensure the highest quality of education, efficient and effective operations, and superior services to students, staff and the community.


The Adult Education Department will evaluate course schedule offerings to maximize limited funding by examining course structure and community needs in an effort to increase student enrollment and retention.

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Progress to DateStaff reviewed student evaluations and found that students enrolled in the 2.0 credit classes in Summer 2003 wanted more class time. In addition the data concluded that students in a 3.0 credit hour classes increased more level gains. Also, staff collected and compared level gains data for ABE classes, in relation to the duration of the courses, and found that students enrolled in a 16 week classes had higher level gains.


Perform review of procedures and programs so that strategies can be developed to implement programmatic initiatives in the Fitness Center, gymnasium, aerobics room and outdoor facilities.

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Progress to Date A new coaches and staff handbook was developed after carefully reviewing the departmental procedures and programs. Also, a new facilities rental schedule of fees was adopted which should help to greater utilize our facility resources.


Review requirements and topic coverage of Accredited Business Accountant (ABA) examination and explore the feasibility of aligning AAS curriculum with those requirements.

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Progress to DateIn Fall 2004, one faculty member sat for and successfully completed the ABA exam. We will continue to take into consideration the requirements of the ABA when evaluating/designing curriculum, and monitor the progress toward acceptance of the ABA accreditation in the state of Illinois.

Business Services

Assist in the purchasing of administrative, faculty, and classroom furniture and equipment located in the Technology Building.

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Progress to DateComplete. Administrative office furniture and classroom furniture have all been purchased and installed.

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Campus Safety

Review and implement equipment and procedures to improve staff safety and the effectiveness of the department.

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Progress to DateTo date, new Domestic Violence and Bike Patrol procedures have been developed and approved for the department. Also, an Essential Fairness procedure has been developed as guidelines for the department and is pending approval.

Continue to review Campus Safety departmental mission, objectives, and procedures in order to reflect the needs of the college community and Campus Safety department.

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Progress to DateAt the beginning of the Fall semester, a Satisfaction Survey document and procedure was established for the Campus Safety department at the Grayslake and Lakeshore campuses. This document is to be provided to any community member when performing a service. To date, about forty (40) completed responses have been received for review.

Evaluate each of the Campus Safety department employees on an annual basis to provide performance feedback and establish yearly goals.

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Progress to DateTo date, all seventeen (17) Campus Safety members have been evaluated for performance and provided annual goals.


Working with a team of faculty and administrators, the Academic Program Evaluation Process will be revised to emphasize a stronger alignment with assessment of student learning outcomes and principles of continuous improvement.

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Progress to DateThe Illinois Community College Board is in the process of evaluating the process from the state level. As soon as consensus is reached as to the state-level requirements and expectations, the College's process will be revised.

Facilities

The Facilities Department will review all departmental procedures to ensure that they line up with College goals and make appropriate changes where necessary.

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Progress to DateThe Facilities Department continues to review its procedures to ensure they are in line with the colleges.

Health Services

Develop online and point-of-contact surveys of client satisfaction with health care and health education programs.

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Progress to DateA contact for online questions and evaluative comments is listed on the Health Services web page and a client satisfaction survey was completed with a 100% overall satisfaction with the services received. In addition, an evaluation of health care education programs was developed and used.

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Human Resources

The Human Resources Office will collaborate with the Office of Educational Affairs to improve procedures for disciplining and/or terminating part-time faculty when such actions are legally appropriate and in the best interests of students.

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Progress to DateAfter many drafts, a procedure was developed that is very similar to the procedure that applies to the discipline and termination of classified and specialist employees. It calls for progressive discipline when appropriate, and a recommendation to the Board of Trustees if dismissal is necessary. Nevertheless, the procedure allows the College to suspend with pay. In this way, the part-time faculty member may be removed from class pending a complete investigation.


As part of the department review process, the office staff will go through a series of training and goal setting meetings. We will identify primary stakeholders and core functions of the office. We will conduct research to assess our success in these functions and identify areas for improvement.

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Progress to DateThe research department has conducted a survey of all CLC staff to assess their satisfaction with the work of the Office of Institutional Effectiveness. Results showed 73% of respondents were very satisfied with our services and an additional 21% were somewhat satisfied - a 95% satisfaction rate.

Eight departments will undergo review in 2005. The IEPR office will organize training sessions, assign mentors, conduct monthly progress meetings, assist with the development and analysis of surveys and research designs and assist with the final report.

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Progress to DateAll eight departments completed their final reports. All have attended two training sessions and monthly update meetings to complete the process successfully.


Design and implement formal emergency procedures for events.>Progress to DateThe Campus Safety Director held a workshop on general safety and emergency procedures for department staff, focusing on how to handle emergency evacuation during public events. Procedures have been formulated and communicated to event supervisory staff.

Learning Assistance Center

Conduct a program evaluation/review of the Learning Assistance Center.>Progress to DateIn January 2005, the Learning Assistance Center completed its Program Review/Evaluation and it was approved by the Curriculum Commission in February 2005. The program review/evaluation was a comprehensive review of all five programs/services offered by the Learning Assistance Center.

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Public Relations

After collecting six months of productivity data, evaluate the data and develop a plan for making any necessary improvements in the publications development process.

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Progress to DateData was collected manually over a four-month period. This process revealed the need to adopt a better project tracking system, perhaps involving software the entire department can access.

Social Sciences

The Social Science Department will undergo a systematic review of its operations.>Progress to DateThe Department review is nearly complete. Over the next few months we will be working on our action projects. These projects are:1. Improving communication and feedback with part-time faculty -Voice mail for part-time faculty -Creating faculty discussion groups in the disciplines to foster a sense of community and exchange among FT and PT faculty2. Working with faculty to create supplemental review questions for student ratings of instruction to provide better, course specific feedback3. Increase advising effectiveness


To utilize the Southlake Educational Center to its maximum capacity, academic divisions will coordinate class schedules to provide students with efficient and timely credit program requirements.

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Progress to DateA coordinated schedule was implemented in fall 04, resulting in a 20% increase in seat count. The coordinated schedule was also implemented in Spring '05 semester, resulting in a 30% seat count enrollment increase.

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Objective 4 :The College will seek ways to ensure its long-term financial viability including evaluating options for achieving greater cost efficiency in operations, maximizing the use of existing revenue sources and developing new revenue sources.

Business Services

Develop web links to the Business Services section of the CLC home page so that access can be obtained by outside vendors and other government agencies.

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Progress to DateOngoing. The staff changes in the Information Services department have caused this project to be delayed.

Implement the Digital Storefront online job-ticketing program for college copy and print jobs.>Progress to DateOngoing. The staff changes in the Information Services department have caused this project to be delayed.

Develop a new purchasing brochure to improve the general understanding of the purchasing function.>Progress to DateThe procedures for the Business Services department need to be revised; therefore, developing the new purchasing brochure has been delayed so that the pending procedural changes can be incorporated into the brochure.

Develop and implement a Workers' Compensation Supervisor's Accident Investigation Form to assist supervisors with the evaluation and assessment process of employee work-related injuries.

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Progress to DateThe form was completed in November of 2004.

CLC Foundation

Maximize investment portfolio performance through close and consistent monitoring. >Progress to DateThis is an ongoing activity, as investments are monitored on a quarterly basis. To date, our investment portfolio has seen a slow, but consistent growth pattern throughout FY05.

Facilities

The Facilities Department will set up a preventive maintenance program, through TMA, to catch problems before they become costly, major problems.

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Progress to DateThe Facilities Coordinator continues to input the preventive maintenance procedures. The PM work orders began in May 2005 for the HVAC and Maintenance departments. Preventive maintenance procedures have been entered into the TMA work order server for HVAC and Maintenance.

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We have been on the CLCILLINOIS domain for about 2 years now, we can now eliminate the old DEFIANT domain and the servers that are associated with it.

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Progress to DateAs of today we still have 50% of email coming to clc.cc.il.us. When faculty returns we will warn them that they have 45 days to notify senders of change in address before we cut them off. We are implementing Active Directory and once we get rid of the clc.cc.il.us domain name completely we will be able to administer the network more efficiently.


Identify and implement activities designed to increase current or create new revenue streams which complement existing event department programs and goals.

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Progress to DateThe FY2005 rental rate increase plus the addition of five new renting organizations resulted in projected revenue increase of $17,509 from FY2004 total. The Illinois Arts Council increased grant funding by $1,500. New patrons attracted by the purchase and use of mailing list addresses within Lake County added $4,611 in single ticket revenue. Broader marketing and upgraded events contributed to an increase of $8,855 in flexible series subscription revenue. As of April 15, $3,777 has been collected from newly implemented ticket handling fees. In total, over $36,252 has been generated from new or expanded revenue sources for FY2005.


The Resource Development and Legislative Affairs Office will continue to modify and review grant compliance issues for all grants, revising as necessary.

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Progress to DateCompleted and Ongoing. The Resource Development and Legislative Affairs Office is responsible for grant expenditure compliance per federal and state regulations and continues to review and modify grant compliance issues as needed.

Robert T. Wright Gallery

ARTcetera will turnover inventory more often with an emphasis on high quality and affordable items. The shop will be redesigned with new display modules. A client email and postal mail base is being created for sales events. Sales will be promoted on the website. New accounting/inventory software will be used.

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Progress to DateARTcetera inventory changes quarterly and new artists have been added. Displays are also organized to highlight items of interest to opening events. Sales have increased substantially. Thesoftware project was deferred to summer 2005 because of new staff.

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Objective 5 :The College will work closely with the University Center of Lake County to support the efficient use of resources.

Facilities

Provide assistance in the construction and completion of the University Center.>Progress to DateThe Facilities Department did, and continues to provide assistance during the construction of the University Center. The project will be completed late summer, or fall 2005

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Information Systems/Telecom

Migrate IP Telephony and Unity voice mail system to the Southlake Education Center. This system will replace the existing, Fujitsu PBX, and Centigram voice mail systems.

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Progress to DateIP Telephone migration under way and will be completed by Sep 30.

Identify DSL, Cable or Satellite service which will provide Administrative staff the capabilities to work from home effectively. Currently, the staff are limited to a 56k line, which limits the amount of work which can be accomplished.

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Progress to DateWaiting for administrative approval to move ahead with the replacement.

Rewire the North Campus building in preparation for the demolition of building 3. IETC will become data and voice hub for North Campus.

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Progress to DateProject postponed to Fall 2005.

Migrate IP Telephony and Unity voice mail system to the Lakeshore Campus. This system will replace the existing Fujitsu PBX and Centigram voice mail systems.

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Expand the IP Telephony system to include Cisco's Unity voice mail system. This system will replace the existing, Centigram, voice mail system.

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Migrate the call distribution system from Fujitsu's IntelliCenter to Cisco's Integrated Call Distribution using the IP Telephone network at the Grayslake Campus. Cisco's ICD will allow department to handle large call volumes.

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Migrate the call distribution system from Fujitsu's IntelliCenter to Cisco's Integrated Call Distribution using the IP Telephone network at the Lakeshore Campus. Cisco's ICD will allow department to handle large call volumes.

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The Director of the Student Services Center will work closely with the room scheduler for the University Center in using overflow classes at the University Center at Waukegan.

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Progress to DateThe Director of the Student Services Center has worked with the University Center to use their empty classrooms for overflow classes in Waukegan. As a result, this has increased the course offerings at the Lakeshore Campus, providing students more class choices.

Objective 6 :The College will continue its commitment to being a responsible leader in managing and protecting the environment.

Facilities

The grounds department will assist in the development of the colleges wetland enhancement project.>Progress to DateThe Grounds Department has assisted the management contractor with the maintenance of the wetland areas. In the spring of last year the staff planted 150 native trees along the slopes of all the wetland ponds. We will continue to support and assist the management company as we enter the last year of the college’s obligation to the Army Corps of Engineers.

Objective 7 :The College will incorporate the principles of continuous improvement into its functions, including a focus on student learning, collaboration across departments, measuring student and stakeholder satisfaction, and using data in appropriate ways to document and improve performance.


Each of the four departments will identify their core mission and prioritize the activities for which they can collect data. A system of collection, analysis, and review will become a part of the departments mid year and end of year reports.

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Progress to DateThe mission statements are complete, activities have been identified, and data collection has been completed, data-driven conclusions have been drawn, and based on that information, activities have been identified for FY06 goals.

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Create and implement efficient and effective processes in Adult Education to capture students who are required to take a pre- and post-test in order to advance a level, match data at Federal and State level, and qualify for Performance grant-funding.

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Progress to DateStaff collected data regarding training for full and part-time faculty and staff on testing processes and the importance of data collection. Staff collected and compared data from FY03, FY04, and FY05 of students who were both pre- and post-tested to review post-test gains due to implementation of training and increasing number of post-testing dates. Also, by adding a post-test date mid-semester, we+ captured 219 students that would have been missed because of dropping 2nd 8 weeks.


Incorporating improved function and departmental collaboration will assist in improving upon our delivery of services by measuring stakeholder satisfaction and analyzing data collected.

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Progress to DateAt this point only minimal data has been collected such as daily usage patterns of the fitness center, gymnasium, etc. This data will be analyzed at a later date to help determine future directionand initiatives.


Develop a summary which includes key performance indicators of program performance for the division programs which will be compiled on an annual basis in order to develop a reliance on evidence and a focus on continuous improvement.

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Progress to DateA summary of key performance indicators of program performance has been developed for the Biological and Health Sciences division. Data will be collected and reviewed on an annual basis.

Business Division

Continue to implement performance measures identified through the program review process.>Progress to DateStudent satisfaction with advising and the instructional lab have been assessed and results are being compiled for dissemination.

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Business Division/CIS

Modify the PC/LAN Support Specialist and Microcomputer Applications degrees and certificates based upon Advisory Committee recommendations. Changes will reflect current Information Technology requirements.

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Progress to DateModifications were completed and approved by CLC Curriculum Commission and ICCB. Updated curriculum will be offered in Fall 2005.

Research feasibility of new project management course for IT professionals. Align course requirements with Project+ certification.

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Progress to DateCourse offered in Spring 2005 but was cancelled due to low enrollment. The course is scheduled for Fall 2005.

Create a credit by exam system for CIS students.>Progress to DateChallenge exams for six courses are now available.

Align CIS courses and programs with external computer certifications>Progress to DateCIS courses and programs have been aligned and a document has been produced for student and faculty use. This document will be updated regularly as new external certifications and new CIS coursework are developed.

Review the need and proper academic division and department location for the Desktop Publishing Certificate. Identify new course content and potential overlap with other departments/divisions.

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Progress to DateA decision was made to drop the certificate. It is no longer being advertised. Two current students have been assisted in obtaining course substitutions to complete the certificate.

Research feasibility of creating a degree and/or certificate related to relational database systems preparing students for designing, constructing and administering databases for Internet and Intranet applications.

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Progress to DateResearch completed. Proposal will be taken to Curriculum Commission in Fall 2005.

Research feasibility of creating a degree and/or certificate related to game programming. >Progress to DateA draft program has been proposed and will be brought forward to the Curriculum Commission in Fall 2005.

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Evaluate the Continuing Education programs according to the Illinois Community College Board (ICCB) established criteria: need, cost, and quality.

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Progress to DateContinuing Education programs were reviewed. A presentation was given to the Curriculum committee on March 21, 2005. A Program Evaluation report was also submitted to this committee.


Research internal patron satisfaction with department programs and services.>Progress to DateAfter initial explorations, it was decided to hold this project until FY2006 to explore the development of a more comprehensive approach to measuring satisfaction among all users and stakeholders.

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