Storage Area Network Proposal - USC GridSec Projectgridsec.usc.edu/files/EE657/HP_SAN.pdf ·...

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Storage AreaNetwork Proposal

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Prepared by:Hewlett-Packard CompanyFebruary 1, 2000

Michael Reynolds* Architecture and TechnologiesManager

[email protected] 916-785-5276

Bob Hansen Performance Testing Manager [email protected] 916-785-4209

* Primary contact

H P S u r e S t o r e E S t o r a g e S o l u t i o n s

Storage Area Network Proposal for MediaMasters

1 Februrary, 2000 Network Computing Magazine 2

Table of Contents

1 Executive Overview .......................................................................... 3

2 Storage Data-Center Designs.......................................................... 5

2.1 Price/Performance Solution .............................................................. 5

2.3 Management and Security Solution....................................................6

3 SAN Cost Summary Sheet ............................................................... 7

3.1 Price/Performance Solution .............................................................. 7

3.2 Management and Security Solution....................................................9

4 Bottom Line Equipment / Cost Summary .................................... 11

5 Vendor Description......................................................................... 12

5.1 Technical Solution Description Through Equation..........................14

5.2 Solution 1- Price Performance SAN Design.....................................14

5.3 Solution 2- Management and Security SAN Design .........................21

6 Equation Components ................................................................... 26

6.1 SureSoft Software Hardware ...........................................................26

6.2 SureGear Hardware .........................................................................38

6.3 SureSpan Infrastructure ...................................................................45

6.4 SureDesign Consulting .....................................................................47

6.5 SureGuide Services...........................................................................49

7 Why HP Storage Area Networking……………………………....53



1 Executive Overview

Hewlett-Packard is pleased to submit to MediaMasters this Corporate Storage AreaNetwork proposal.

MediaMaster’s reputation for being the fastest, most on-time media publishing companycan be maintained into the future by providing the multimedia editing and manufacturingenvironment and its ever increasing storage demands with a high performance, highlyfault-tolerant storage networking infrastructure. It should include HP SureGearhardware, HP SureSoft software, HP SureSpan infrastructure, HP SureDesign consulting.and HP SureGuide services.

Several alternatives are possible because of the wide range of solutions HP offers throughthe HP Equation Architecture. The solutions that meet the various needs ofMediaMasters includes HP SureStore E Fibre Channel bridges, HP ProCurve and HPAdvanceStack switches, Brocade Fibre Channel switches, HP SureStore E disk arraysand tape libraries, and HP storage management and backup software. Fault tolerance isprovided in each of the alternatives by redundancy in key components: array controllers,power supplies, batteries, Fibre Channel and Gigabit links, fans, etc. Ease ofmaintenance is accomplished with hot-swappable modules and power supplies.

With Hewlett-Packard SureStore E enterprise storage solutions as the foundation of thestorage network, up to 1TB of data can be configured to meet MediaMasters storagerequirements today and can then scale into the future to accommodate the expectedtenfold growth by the end of 2001. Key to this scalable solution is storage managementand HP SureStore E SAN Manager DM device management and SAN Manager LM LUNmanagement bring these benefits to MediaMasters.

With the Disk Array FC60 you get the highest performance so necessary in the datawarehousing of the large 200MB to 20GB files required by MediaMasters.

The Disk Array XP256, however, is offered as the most easily managed and scalablesolution for NT consolidation and heterogeneous connectivity. MediaMaster’s backupstrategy can also be simplified and security can be enhanced. The HP SureStore E DiskArray XP256 is the most highly-available, cost-effective, multi-platform high-end diskarray on the market, with ample power to handle all MediaMasters mission-critical dataand applications. The XP256 offers fully scalable, modular solutions that provide stress-free storage up to 11TB. The XP256 offers flexible configurations, high capacity,scalability and performance including full software and solution integration. Broad, FibreChannel attached, heterogeneous server support. Host failover and alternate path support.The XP256 comes complete with a comprehensive software suite that provides unequaledvalue with functionality.

A LAN component has been included as it is essential to the overall performance ofMediaMaster’s multimedia production objectives and HP provides both SAN and LANsolutions tuned and optimized for economy, performance, management and scalability.Therefore, we will provide two options: One optimized for cost and performance (“thebiggest bang for the buck”) and one for the ultimate in high availability, management andscalability.

Hewlett-Packard also offers an extensive array of service and support products to ensurethe network will be running at peak performance through its 24 x 7, 365 days a yearoperation. Given MediaMasters in-house technical expertise, MediaMasters can choosejust the level of support it needs.



Finally, we are proud to offer ediaMasters our first ever WRITTEN 100% satisfactionguarantee. It is comprised of a 90-day refund or replacement for any reason from thedate of receipt and applies to all HP-branded enterprise-storage hardware. This is astorage-specific guarantee that complements HP’s existing 99.95% High AvailabilitySystem-Wide Uptime commitment for a complete enterprise-computing environment.



2.1 Storage Data Center Diagram – Price / Performance Solution

Figure 2.1a

Bldg. C

10/1001000Mb/s Switches 10/100/1000Mb/s

Switches

Bldg. B

Firewall Router Bldg. A

Public Internet

FC60s

15 Sun Workstations

FC Switches

FC Switches

15 Sun Workstations

15 Sun Workstations

100 Mb/s Ethernet LAN

FC SAN

Gigabit LAN

FDDILink

Switch 2000

Switch 2000

FC/SCSI Bridges

10/180 Tape Library

10/100/1000Mb/s Switches



2.2 SAN Data Center Diagram – Management and Security Solution

The diagram below illustrates the ultimate in high availability, scalability, and ease ofmanagement

Figure 2.2a

Bldg. C

10/1001000Mb/s Switches


Bldg. B

Firewall Router Bldg. A

Public Internet

15 Sun Workstations

FC Switches

FC Switches

15 Sun Workstations

15 Sun Workstations


FC SAN

Gigabit LAN

FDDILink

Switch 2000

Switch 2000

FC/SCSI Bridges

20/700 Tape Library


XP256

FC Switches



3.1 SAN Cost Summary Sheet for Price / Performance Solution

Qty Product Name and Description ProductNumber

Option US ListPrice

ExtendedTotal

2 SureStore E Disk Array FC60, Field Rackable A5277A $5,160 $10,320

Standard Array Includes:– Rackmount enclosure with two empty controller slots– Two power supplies– Two fan modules– One battery backup unit (BBU)– Two power cords– Mounting rails for HP cabinets– Terminators for unused SCSI ports– ½ U Filler Panels– User manuals

Controllers

2 Dual controllers with 256 MB mirrored cache and two Media Interface Adapters 204 $32,080 $64,160

Host Connect Cable Options4 2 meter Fibre Channel Cable 0Z4 $110 $440

Storage Capacity Options6 Qty 10 18GB 10K RPM disk drive modules 210 $22,500 $135,0001 Supporting Software (CD-ROMs) B6191AA $100 $100

Storage Hardware Subtotal $210,000

Fiber Channel Infrastructure6 Brocade Silkworm 2800 16-port Fibre Channel Switch A5624A $37,500 $225,000

44 GBIC Shortwave A5225A $600 $26,4002 GBIC Longwave A5226A $2,000 $4,000

34 JNI NT HBA $749 $25,4663 HP SureStore E Fibre Channel/SCSI Bridge 4/2 A3308A $10,400 $31,200

10 SCSI Interface cards for tape mechanisms 003 $1,295 $12,9503 FC Interface Cards for Bridge 4/2 004 $3,800 $11,400

SAN Infrastructure Subtotal $336,416

Software

1 HP SureStore E SAN Manager DM J4538AA $24,995 $24,9951 HP SureStore E SAN Manager DM Media Kit J4543AA $250 $2501 HP SureStore E SAN Manager LM LTU-50 J6110AA $9,995 $9,9951 HP SureStore E SAN Manager LM LTU 5000GB J6113AA $9,995 $9,9951 HP SureStore E SAN Manager LM LTU Solaris J6112AA $4,995 $4,995

SAN Software Subtotal $50,230



LAN Switches2 HP AdvanceStack Switch 2000 J3100B $1,499 $2,9982 100Base-T Switch Module for Switch 2000 J3191A $749 $1,4982 FDDI Module J3108A $5,499 $10,9986 HP ProCurve Switch 4000M J4121A $3599 $12,8344 HP ProCurve Switch Gigabit LX Module J4114A $1,999 $7,9961 HP TopTools for Hubs and Switches J2569N NC NC

LAN Hardware Subtotal $36,324

10/180 Tape Library1 HP SureStore E Tape Library 10/180 with 84 slots A5597A $63,910 $63,910

10 DLT 8000 A5598A $13,300 $133,00010 SCSI Cables A4852A $0 $0

Tape Hardware Subtotal $196,910

Total $814,895



3.2 SAN Cost Summary Sheet for Management and Security Solution

Qty Product Name and Description ProductNumber

Option US ListPrice

ExtendedTotal

1 HP SureStore E disk Array XP256 (Fully configurable SSP) A5700AA

DisK Control Frame (DKC) includes: A5701A $133,770 $133,770– Disk control frame– Redundant power supplies– 1 ACP Pair– HP Firmware– 1GB Cache memory– 256MB shared memory– User manuals

1 DisK Unit Frame(DKU) A5708A $29,300 $29,300

Controllers

2 Client Host Interface Processors 4 port fibre channel adapter pair A5702A $53,850 $107,700

Memory3 Additional 1GB cache A5710A $19,500 $58,5001 Additional 128MB Shared memory A5712A $4,030 $4,030

Storage Capacity Options6 47GB 10K RPM disk drive array group (4 mechanisms each) $38,260 $229,5601 47GB Spare Drive $9,565 $9,565

Storage Hardware Subtotal $572,425

Software1 HP SureStore E Business Copy XP B7906A $59,700 $59,7001 HP SureStore E RAID Manager XP for NT B7915A $12,300 $12,3001 HP SureStore E RAID Manager XP for Solaris B7916A $12,300 $12,300

1 HP SureStore E Continous Track XP Monitoring Software NC NC1 HP SureStore E LUN Configuration Manager XP B7912A $21,000 $21,0001 HP SureStore E Remote Control XP B7911A $17,500 $17,5001 HP SureStore E SAN Manager LM LTU-50 J6110AA $9,995 $9,9951 HP SureStore E SAN Manager LM LTU 5000GB J6113AA $9,995 $9,9951 HP SureStore E SAN Manager LM LTU Solaris J6112AA $4,995 $4,9951 HP SureStore E SAN Manager DM J4538AA $24,995 $24,9951 HP SureStore E SAN Manager DM Media Kit J4543AA $250 $250

Storage and SAN Software Subtotal $173,030

ServicesBusiness Copy XP Enablement $2,000 $2,000LUN Implementation Services (5 days) NC NC

Service Subtotal $2,000



Fiber Channel Infrastructure7 Brocade Silkworm 2800 16-port Fibre Channel Switch A5624A $37,500 $262,500

111 GBIC Shortwave A5225A $600 $66,6002 GBIC Longwave A5226A $2,000 $4,0003 HP SureStore E Fibre Channel/SCSI Bridge 4/2 A3308A $10,400 $31,200

12 SCSI Interface cards for tape mechanisms 003 $1,295 $15,5406 FC Interface Cards for Bridge 4/2 004 $3,800 $11,400

34 JNI NT HBA $750 $25,50045 JNI FC HBA for Solaris FCI1063-N $1271 $57,195

SAN Hardware Subtotal $473,935

LAN Switches2 HP AdvanceStack Switch 2000 J3100B $1,499 $2,9982 100Base-T Switch Module for Switch 2000 J3191A $749 $1,4982 FDDI Module J3108A $5,499 $10,9986 HP ProCurve Routing Switch 9304M J4139A $7,999 $47,9948 HP ProCurve 9300 Gigabit SX Module J4114A $25,999 $207,9926 HP ProCurve 9300 Gigabit SX Management Module J4144A $26,999 $215,9926 HP ProCurve 9300 Redundant Power Supply J4147A $2,999 $17,9941 HP TopTools for Hubs and Switches J2569N NC NC

Subtotal $505,46620/700 Tape Library

1 HP 1 to 20 drive, 228 slot Tape Library A5597A $99,900 $99,90012 9840 Tape Mechanism A5598A $31,500 $378,000

12 SCSI Cables A4852A $0 $0Subtotal

Total

$477,900

$2,204,756



4 Bottom Line Equipment Cost Summary

Price/Performance Solution US List Price

SAN Hardware Cost Summary $336,416SAN Software Cost Summary $50,230Storage Hardware Cost Summary $406,910LAN Cost Summary $36,324

Total Equipment Cost $829,880

Management and Security Solution US List Price

SAN Hardware Cost Summary $473,935SAN and Storage SoftwareCost Summary

173,030

Storage Hardware Cost Summary $1,050,325LAN Cost Summary $505,466Services $2,000

Total Equipment Cost $2,204,756

Notes:

1. Service pricing is not discountable.

2. Other support strategies and service levels are available. See Section 5.8 Support Recommendations for more discussion.

3. Storage hardware cost include both disk and tape



5 Vendor Description

5.1 Technical Solution Description

The data load for MediaMasters has quadrupled annually. Multiple servers connected tomany gigabytes or terabytes of disk storage are commonly used to facilitate the flow ofdata. With increasing interdependence of information in MediaMasters infrastructure,each application must take data from some servers and give data to others. Local areanetworks (LANs) are inadequate for moving the large quantities of data accumulated atthe server level.

Hewlett-Packard recognizes that MediaMasters must have a storage solution that willenable it to deliver a quality product, on time, to its customers. Providing the fastestservice has made MediaMasters the leader in the media publishing business. This desiredposition requires highly talented individuals, and resources that can be counted on to beavailable around the clock. This storage-centric environment must satisfy needs at theuser, data center, and business management levels.

5.1.1 MediaMasters Requirements

To maintain its competitive advantage, MediaMasters wants to implement a resilient,high-performance, storage area network backbone that will sustain a peak-levelproduction environment and data load growth, into the foreseeable future. MediaMastersneeds high availability. The editors and production staff require performance and uptime,all the time, any time. It is the responsibility of the data center to provide highly reliableresources in an environment that remains flexible and reusable as the business grows.MediaMasters also requires continuity of operations 24 hour a day, seven days a week;integration of data and applications for decision support and planning; and operationalsupport from a reliable systems vendor.

For this SAN implementation, MediaMasters has identified some absolute requirementsthat need to be addressed:

1) Heterogeneous connectivity

2) Fault-tolerant and resilient Storage Area Network

3) LAN Gigabit backbone

4) Performance is crucial

5) New tape library required

6) Current network backup strategy

7) 100 Mbps switched to the desktop

8) Scalability storage

9) Cost competitive

The measure of whether a storage area network will meet the high demands placed on itby MediaMasters high volume, and high-availability requirements, is dependent twoissues – the throughput of the SAN and the performance of the arrays. Hewlett-Packardrecommends that this implementation have the following minimum characteristics:



� High aggregate throughput at the array for performance

� Non-blocking switching architecture

� Fibre Channel-attached storage replacing the existing SCSI-attached

� Redundancy in key components for high availability

� Hot-swappable components

� Open standards-based focus, ensuring investment protection by guaranteeinginteroperability.

� Storage management tools to control data

� Storage vendor can deliver exceptional warranty and support

The Hewlett-Packard recommendation is to create a Fibre Channel switched fabric usingthe Brocade Silkworm 2800. This high-performance Fibre Channel switch has thefollowing feature highlights (please refer to the product data sheet in Section 8 ProductLiterature for additional specifications):

� Capacity for up to 16 Fibre Channel ports

� Up to 16 Gbps aggregate bandwidth full duplex

� High speed connections at substantial distances (up to 16 km)

� Up to 32 switches can be linked together

� Optional zoning capability

� Redundant power supplies and fans

� Hot-swappable power supplies and interface modules

� SNMP manageable

� HP worldwide service and support

Next, replacing the existing direct-attached storage with Fibre Channel-attached storageis recommended. This can be accomplished with the Disk Array FC60 or the Disk ArrayXP256. Both will result in a consolidation of servers and centralization of storage andmanagement. In addition, the FC60 can be implemented as distributed storage to balancenetwork loads if needed.

The price/performance proposal is the recommended solution due to the fact thatMediaMasters business requirements as a multimedia production company can best bemet with a high performance solution. The throughput of the multiple FC60s on a FibreChannel network will continue to increase as the storage network grows and more FC60frames are added in the future. Performance stays high

With the Management and Security solution the single array will scale infinitely and iseasier to implement, manage, and control, but is limited by the internal bus speed of thesingle array to about 180MB/s. Once this limit is reached a performance bottleneck maybe experienced, but an analysis of the applications and expected IOPS can determine ifthis is the case and is part of HP’s SureDesign consulting capability.



5.1.2 Solution Description Through HP Equation Architecture

HP will use the HP Equation architecture for intelligent, open storage andHP SureStore E products in completing the SAN solution for MediaMasters. Our visionfor Equation is an open pool of storage that safely and efficiently provides 100% dataavailability and infinite scalability

The Equation Architecture consists of:• SureGear Hardware (disk, tape)• SureSoft Software (storage management)• SureSpan Fabric (FC switch, hub, bridge infrastructure)• SureGuide Services (consulting and support)• SureDesign Solutions (Bundles of hardware, software and services to solve specific

customer issues)

SureStore E is the brand name for our products, services, and solutions

5.1.2.1 Price / Performance SAN Design

The Hewlett-Packard solution calls creating a separate network on the MediaMaster’scampus, with two Fibre Channel switches located in each of the three buildings. The twobuildings adjacent to one another can be connected via shortwave Fibre Channel as thedistance is assumed to be no more than 500 meters. The remote site, at approximatelyfive miles distance can be connected through the SAN via longwave Fiber Channelconnections and the server’s LAN connections will be upgraded to FDDI (refer toSection 2, page 5, Storage Data-Center Diagram).

Every server in each of the buildings is connected to both Brocade Silkworm 2800 FibreChannel Switches in that building. The switches in buildings B and C are then connectedto one of the two switches in building A. To provide additional capacity and faulttolerance, each switch can linked to both switches in building A as an optionalconfiguration.

HPSureDesignSolutions

HP SureSoftSoftware

HP SureGearHardware

HPSureSpan

Fabric

HPSureGuideServices

+

+ +

+



Longwave connections have been specified in the switches where the fiber cable runs arelonger than the recommended 500m for shortwave fibre channel. This satisfies thedistance requirements for building C.

5.2.2.2 Building A Configuration

A total of nine servers exist in building A. These servers have been consolidated and eachis connected to two 16-port Brocade Silkworm 2800 Fibre Channel switches using twoFibre Channel host bus adapters (HBAs) in each server as illustrated below. Nineshortwave GBIC connections on each switch connect to each of the servers.

Figure 5.2.2.2a Host Fibre Channel Connection

In the original MediaMaster’s network, the backbone arrangement switched 10Mbpsconnections to all servers and workstations connections. Hewlett-Packard agrees withMediaMaster’s that these connections should be replaced with 100Mbps Ethernetconnections, including the servers for optimum performance, especially for backup. The15 SUN Solaris workstations in the multimedia lab will be upgraded with 10/100MbpsEthernet cards and connected to the ProCurve 4000M 10/100Mbps switches.

Seven of these servers are then connected to two HP ProCurve 4000M 10/100Mbpsswitches via two 10/100Mbps Ethernet cards in every server in much the same fashion asthe FC switches. The two Web servers, however, will be connected directly to theexisting firewall so that no incoming communication passes to the internalMediaMaster’s Ethernet company LAN. Complete security on the Fibre Channel SAN,however, is accomplished by SAN Manager LM and zoning options on the switchescreating virtual SANs. The servers are then easily managed from a centralized locationand complete redundancy has been created so that should any single HBA or Ethernetcard fail, or a data cable be disconnected or damaged, access to both the SAN and theLAN are still assured.

The SUN workstations in the multimedia labs will be upgrade to 100Mbps and linkdirectly into the LAN, and access the storage the same as if they were accessing directattached SCSI storage through the servers.

Switch A



Figure 5.2.2.2b 10/100Mbps LAN Implementation

Storage is consolidated by redeploying the existing direct-attached SCSI disks and tapelibraries to non-mission-critical applications and replacing them with Fibre Channelattached SureStore E Disk Array FC60 storage systems.

Two arrays are recommended and each has dual controllers for fault tolerance andperformance. One controller in each array will be connected to Switch And the other tothe Switch B, again for fault resilience. See figure5.2.2.2) The key for MediaMasterswill be redundancy all the way from the LAN backbone to the data. The data is splitbetween the two arrays and the throughput at the arrays essentially doubles to about360MB/s. This accomplishes the high performance requirement and is scalable. Whenadditional storage is needed, only disk mechanisms need to be purchased to fullypopulate the FC60 arrays. When they are full, additional FC60 will added seamlessly tothe storage network.

10/100Mbps Switch A

Firewall

Switch A



FC60 FC60

Figure 5.2.2.2c

5.2.2.3 Building B Configuration

The SAN infrastructure for building B is similar in that there are two Brocade Silkworm2800 Fibre Channel switches, but only four severs are connected via shortwave GBICs.Since building B is assumed to be less than 500 meters, distant short Fibre channel isused to connect the switches in building B to building A. These four servers are alsoconnected to two HP ProCurve Switch 4000Ms in the same manner as in building A.

Dual connections are possible from each switch, but HP has used only one connection perswitch for simplicity and still there are dual paths from any server in building B to theswitches and storage in building B. See Figure 5.2.2.3

FC Switch A

FC Switch B

10/100Mbps Switch B

10/100Mbps Switch A

Firewall



Figure 5.2.2.3

5.2.2.4 Building C Configuration

Building C is a replicated site to building B

5.2.2.5 Building Interconnections

The SAN at the headquarters campus, consisting of building A and B, will be connectedthrough shortwave Fibre Channel and building C, the remote site, via longwaveconnections on the Fibre Channel switches as depicted in the figure below. The LANconnection will be Gigabit Ethernet fiber optic links and building C will utilize the HPAdvanceStack Switch 2000 to link the 100Mbps Ethernet network to and FDDI link. (Seefigure 5.2.2.5a)

FC Switch A

FC Switch B

10/100Mbps Switch B

10/100Mbps Switch A

Firewall



Bldg. A

Bldg. B Bldg. C

Figure 5.2.2.5a Building Interconnection

FCSwitch

AFC Switch B

10/100Mbps Switch A

Firewall

FCSwitch A

FCSwitch

BFC

Switch A

FCSwitch

B

PublicInternet

Router

Switch2000

Switch 2000


Longwave FC SANShortwave FC SAN

Gigabit LAN

FDDILink



5.2.2.6 Tape Library Connection

Attachment of the HP SureStore E Tape Library 10/180 will be provided through threeFibre Channel to SCSI bridging devices that connect 4 SCSI ports to 2 Fibre Channellinks into the SAN. Each SCSI port attaches to one of the ten DLT 8000 Tape Drivemechanisms in the tape library. (See figure 5.2.2.6a)

Figure 5.2.2.6a

10/100Mbps Switch A

Firewall

Switch A

Switch B

10/180Tape Library

SCSI MutlplexerFC 4/2

SCSI Links



5.2.3 Management and Security Solution SAN Design

This solution is a storage consolidation alternative in conjunction with the serverconsolidation described in the price / performance SAN design. The XP256 configuredwith enough storage to meet the initial requirement of 3.25TB and scalable to 11TB willbe used instead of distributed FC60s.

The server to FC switch connection will be accomplished with 3 Brocade 2800 FCSwitches since we will need the additional port count for multiple XP256 links and theSUN workstations. Step 2 involves connecting the servers to the LAN via dual HPProCurve Routing Switch 9304. This provides not only a Gigabit Ethernet backbonebetween buildings A and B, but to all the servers as well. This is important whenincreasing the performance of the SAN and for backup applications that run over theLAN.

Figure 5.2.3a shows the Gigabit connections and Fibre Channel connections in the severenvironment in building A. However, he SUN workstations now access the storagenetwork directly through the FC Channel switches with FC HBAs since the XP256supports the Solaris operating system through the switch.

Figure 5.2.3a Fibre Channel Host Connection

Switch A Switch B

15 SUN Solaris workstations

Switch B



Figure 5.2.4 Step 2 - Gigabit LAN Implementation

5.2.4 Building B and C Configuration

Buildings B and C contain no storage devices as it has been centralized in building A.ProCurve Routing Switch 9304s are also configured along with the Brocade Silkworm2800 FC switches as in the price / performance alternative. See figure 5.2.4a. The FCswitches in building C will contain two longwave GBICs for connection to the switchesin building A.

FC Switch A

FC Switch B

Gigabit Switch A

Firewall Router

Gigabit Switch A



Figure 5.2.4a

5.2.5 Building Interconnections

The SAN at the headquarters campus, consisting of building A and B, will be connectedthrough shortwave Fibre Channel and building C, the remote site, via longwaveconnections on the Fibre Channel switches as depicted in the figure below. The LANconnection will be Gigabit Ethernet fiber optic links and building C will utilize the HPAdvanceStack Switch 2000 to link the 100Mbps Ethernet network to and FDDI link. (Seefigure 5.2.5a)

FC Switch B

Gigabit Switch A

FC Switch A



Figure 5.2.5a

Bldg. A

Bldg. B

Bldg. C

FCSwitch A FC Switch C

Gigabit Switch A

Firewall

FCSwitch A

FCSwitch

BFC

SwitchB

PublicInternet

Router

Switch2000

Switch 2000


Longwave FC SANShortwave FC SAN

Gigabit LAN

FDDILink

SCSILink

FCSwitch B

To SUNworkstation



5.2.2.6 Tape Library Connection

Attachment of the HP SureStore E Tape Library 20/700 will be provided through threeFibre Channel to SCSI bridging devices that connect four SCSI ports to two FibreChannel links into the SAN. Each SCSI port attaches to one DLT 9430 Tape Drivemechanism in the tape library. (See above diagram). The tape library in this instance isshown in Building C since the ports were available on the switch and to show that remotetape backup is possible and desirable.

Figure 5.2.2.6a Remote Tape Library Implementation

Bldg. C

FC Switch B



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6.1.1 HP SureStore E SAN Manager DM

MediaMasters SAN will be configured controlled and managed via HP SureStore E SANManager DM and LM software. SAN Manager DM manages the physical devices andlaunches device management applications and SAN Manager LM manages the securityand logical configuration of MediaMasters data.

6.1.1.1 Discovery and Mapping of the SANSAN Manager DM automatically discovers devices that are part of the SAN topology,including server-based Fibre Channel host bus adapters (HBAs), interconnecting devices(hubs, switches, etc.) and storage devices. These devices are mapped in an intuitivegraphical format at a central console, providing IT operators with virtually instantvisibility into the SAN. All aspects of the SAN are displayed, including redundant



connections between devices. Continual automatic discovery assures that changes in theSAN are immediately identified and mapped.

As is often the case with new technology, manageability interface standards have not yetbeen established for Fibre Channel SAN devices. SAN Manager DM ensures that evenunmanaged devices are represented on the network map by allowing these devices to beadded manually.

The automatically generated map of the SAN shows all physical connections betweendevices. This map can be customized into views with drag and drop simplicity, so iconsare grouped and more accurately reflect their geographical distribution. Once created,custom views can be saved for future us.

Drill-down, pan and zoom and other graphical display features are offered to give IToperators a more detailed view of any aspect of the SAN.

6.1.2 SAN Manager LM

6.1.2.1 High-Bandwidth Storage Network Architecture

A storage area network (SAN) is a high-speed, high-bandwidth storage networkarchitecture designed to address many of the problems associated with the currentproliferation of servers and storage. With integrated hardware and software, and a robust,high-speed backbone, SANs enable clusters of servers to share storage arrays.

Advanced SAN features can help MediaMasters increase server performance, optimizestorage usage, and enhance high availability features such as failover, load balancing, anddistributed applications. SANs can also reduce the cost of storage administration byallowing efficient data consolidation. SANs are beneficial for data warehousing, onlinetransaction processing, data backup and restoration, Web serving, and high availability,enterprise-wide storage management. Wherever there are multiple servers and massstorage, a SAN can provide MediaMasters a high-performing, flexible and efficient wayto configure and manage storage.

Routine management tasks, such as upgrading a server that has run out of storagecapacity, are expensive and time-consuming. Before SANs, an IT manager had topurchase new storage or move it from another server. Either way, one or more servershad to be taken offline for the change.

Hewlett-Packard (HP) has simplified storage management tasks by enablingMediaMasters to efficiently allocate storage resources among servers. With HP SureStoreE SAN Manager LM, MediaMasters IT manager simply opens the SAN administrationtool, views available storage logical unit numbers (LUNs). It reassigns storage where itis needed, without additional cost and loss of storage availability all without reboots.

HP SureStore E SAN Manager LM is a software product that enables MediaMasters ITProfessionals to manage fibre channel-attached storage in a highly efficient manner. HPSAN Manager LM enables heterogeneous or homogeneous systems to use a commonpool of storage devices on a storage area network.

Through a simple drag-and-drop interface, MediaMasters administrators can add storageto a pool or assign it to nodes (servers). Storage is available for immediate use because itis mounted automatically when assigned. These features eliminate the costly downtimenormally associated with adding and moving storage.



6.1.2.2 HP SureStore E SAN Manager LM Features

HP SureStore E SAN Manager LM provides MediaMasters systems control andmonitoring features for the administrative storage area network. The softwarearchitecture enables users to build Fibre Channel SANs featuring heterogeneous serversand Fibre Channel attached storage subsystems and manages them from any node on thenetwork.

Support for Microsoft® Windows NT® environments will be followed by support forSUN™ Solaris™ and other UNIX® variants. Almost any application or standard filesystem is compatible with HP SAN Manager LM because of the level at which HP SANManager LM interacts with the operating system.

Figure 5.1. HP SAN Manager LM User Interface

6.1.2.3 Reduced Administrative Costs

HP SureStore E SAN Manager LM can reduce MediaMasters total cost of ownership bysimplifying storage administration. All storage and computer nodes on the SAN arepresented to the administrator as a single system image. This single, unified viewprovides control over all the SAN storage assets. Therefore, storage can be added ormoved without physically reconfiguring the entire network. In a matter of minutes,storage can be assigned when and where it is needed.

Administration time is significantly reduced through automatic discovery, automaticmounting when assigned storage comes online, and filtered views of the SAN.

6.1.2.4 Easy to Configure



Storage area networks are easy to configure and manage with HP SAN Manager LM.Auto discovery is used to identify nodes and storage, which speeds configuration,provides accuracy, and saves MediaMasters administrator from manually enteringinformation.

Storage is organized into logical groups and can be assigned and managed in a uniformmanner. Assignment of storage is accomplished by simply selecting individual devices,or a group of devices, and then dragging them to the desired node.

6.1.2.5 Storage Asset Pool Creation

HP SureStore E SAN Manager LM creates a storage asset pool for administrativeclustering that allows storage LUNs to be assigned exclusively and securely to designatedserver nodes on the SAN. The assignments are made dynamically so that storage andnode changes can occur without network disruption.

6.1.2.6 Single System Image

MediaMasters has a single system image that permits viewing, managing, and assigningall nodes and storage subsystems.

6.1.2.7 Storage Assignment

Storage LUNs are recognized on the real LUN level and may be assigned to servers asrequired. LUN level access enables storage assignment on a highly granular basis,allowing efficient allocation of storage assets.

6.1.2.8 Availability

With HP SureStore E SAN Manager LM, LUNs can be assigned and reassigneddynamically without requiring servers or storage arrays to reboot providing 100 percentavailability during SAN administrative procedures.

6.1.2.9 Scalability

Up to 16,000 LUNs and a maximum of 200 server nodes can be configured on a singleSAN for superior system scalability.

6.1.2.10 Data Security

HP SureStore E SAN Manager LM only allows servers to mount and access storageexclusively assigned to them. In conjunction with the server’s underlying networkoperating system security, this restricted access mechanism provides solid security forSAN assets. Additionally, servers may be permitted or denied access to the SAN.

6.1.2.11 Heterogeneous System Support



HP SureStore E SAN Manager LM’s "any-to-any" architecture provides exclusiveassignment of any LUN to any node. Heterogeneous servers can share storage arraysbecause HP SureStore E SAN Manager LM is designed to support Microsoft WindowsNT, with support for SUN Solaris, and other UNIX operating systems variants on theway.

6.1.2.12 Compatible

With HP SureStore E SAN Manager LM, the following will be integrated under oneumbrella for MediaMasters:

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Network topology independence and compatibility with a wide range of Fibre Channelcomponents enables HP SureStore E SAN Manager LM to bring it all together.

6.1.2.13 HP SureStore E SAN Manager LM Benefits for MediaMasters

HP SAN Manager LM creates a SAN subsystem with the ability to efficiently allocatestorage resources among both homogeneous and heterogeneous servers. There is lessneed for MediaMasters to buy additional storage because existing storage is used moreefficiently.

About 55 percent of the cost of storage are attributed to man-hours spent in managementover the storage lifetime. According to International Data Corporation (IDC), a SAN canreduce this management time to about 15 percent. MediaMasters can expect similarresults with HP SureStore E SAN Manager LM.

The SAN does not need to be powered down for maintenance and disk failures are easilyalleviated without downtime through dynamic reassignment.

Traffic backups on the LAN are reduced by rerouting traffic to the SAN. Backup ofservers need not occur over the LAN, increasing available bandwidth for applications andmaking backup time more flexible.

HP SAN Manager LM integrates transparently into the existing storage managementinfrastructure. Existing storage management and backup tools or utilities can be used toconfigure storage in the storage pool.

Storage management has evolved from an easy task to an overwhelming responsibilityfor system administrators. To provide access to data, when and where it is needed,requires an intelligent, flexible, cost-effective alternative that optimizes MediaMastersnetworking environment. HP SAN Manager LM simplifies networking with its highperformance and data availability while increasing data access and data flows, withoutthe interference of other applications.



6.1.3 HP OpenView OmniBack II for Windows NT

6.1.3.1 Reliable, High-Performance Protection

Hewlett-Packard (HP) OpenView OmniBack II provides reliable, high-performance dataprotection in distributed Windows NT® environments. Specifically tailored for ease-of-use and automated operations, it offers comprehensive backup and restore managementacross single- or multi-site Windows NT enterprises.

HP OpenView OmniBack II delivers a reliable and highly automated backup and restoreapplication for distributed networks throughout the complete Windows NT enterprise. Assuch, it dramatically decreases administrative overhead and operational costs whilesignificantly increasing productivity.

6.1.3.2 Scalable Modular Architecture

HP OpenView OmniBack II easily adapts to size, performance, and functionalityrequirements. Based on a modular architecture, OmniBack will allow MediaMasters tostart with an attractively priced entry-level product with substantial capacity to grow. Asthe Windows NT environment evolves, the flexible and scalable design allows the dataprotection to adapt to ever-changing backup and restore requirements. Data can be easilymanaged from one central point, and the architecture allows MediaMasters to distributebackup functionality to where it is required.

OmniBack II offers network-wide backup functionality wherever it is required. Thecentral backup manager controls the entire backup environment. The graphical userinterface can be accessed via any Windows NT or Windows 95 system. The backupagents provide fast and secure data transfer to one or multiple backup-device servers withattached drives or tape libraries.

OmniBack II provides backup agents for Windows NT Servers and Workstations,Windows 95, Novell NetWare servers, and UNIX® systems. Based on this architecture,backup load can be distributed and backup performance can be increased withMediaMasters existing equipment.

For large environments, OmniBack II provides concurrent backup for up to 125 systems.Multiple backup environments can be easily managed from one central console. Centralmanagement of all tasks allows for an enterprise-wide consistent backup strategy andincreased productivity for administrators and end users.

A distributed environment can be easily configured, administered, and monitored. Withembedded software distribution, World Wide Web-(WWW) based reporting, and supportfor remote management, MediaMasters IT staff can work more efficiently.Administrators can define different levels of task delegation according to specificrequirements. End users can be restricted to initiating a simplified restore only, while theadministrator is allowed to perform all OmniBack II tasks. These restrictions increasesystem security while delegation of specific tasks reduces the requirement foradministrator intervention.



6.1.3.3 Easy Integration

HP OpenView OmniBack II for Windows NT integrates easily into MediaMastersexisting IT infrastructure. A seamless integration allows MediaMasters to protectMicrosoft (MS) BackOffice data as well as to use existing MS BackOffice-basedmanagement processes. Online backup for SAP R/3 business data guarantees highapplication availability.

HP OpenView OmniBack II for Windows NT is a consistent tool for the mixedenvironment. From one central backup manager, all data in homogeneous Windows NTor mixed Windows NT, NetWare, and UNIX environments can be backed up locally orover the network.

Administrators are instantly notified of events by the Windows NT event logging oremail notification, which is particularly useful in early problem detection as well asensuring that backups are successfully completed.

OmniBack II messages are sent as Simple Network Management Protocol (SNMP) trapsto allow for integration with existing SNMP-based system management applications.Central monitoring and problem management is available with the integration ofOmniBack II into HP OpenView IT/Operations (IT/O).

6.1.3.4 High-Performance

OmniBack II is a complete application which addresses all MediaMasters requirementsfor reliable lights-out data protection, including support for MS BackOffice. A quick set-up for backup is provided automatically for either standalone systems or the entirenetwork. Backup operations can be customized according to specific requirements.

OmniBack II allows for efficient management of a wide-variety of backup devices,ranging from standalone drives to multi-drive tape libraries. Barcode reader supportguarantees the automatic and instantaneous insertion of several pieces of media withoutrequiring operator involvement. Support of automatic drive cleaning enables seamlessand reliable operation.

Up to 25 distributed backup drives can be used in parallel, assuring maximumthroughput. To best utilize the performance of high-end backup drives, multiple datastreams can be directed to one backup drive (multiplexing). The intuitive, Windows NT4.0 style user-interface allows for easy installation, a short learning curve, drag-and-dropconfiguration, and network-wide file browsing.

6.1.3.5 Highly Automated

HP OpenView OmniBack II is highly automated, ensuring that operator time required forregular backup procedures is minimized. A customized backup policy is configured oncefor the entire business environment and is periodically executed in the background,leaving operators free to concentrate on other tasks. Support for automated tape librariesfurther reduces administrative and operative involvement and contributes to the overallefficiency that OmniBack II offers to MediaMasters IT department.



6.1.3.6 Resilient

OmniBack II’s proactive error recovery features make it resilient to network, system, anddevice failures. OmniBack II can:

• automatically re-establish downed networks and continue backupprocesses at the point of failure

• dynamically reschedule the backup process if a system is unavailable

• automatically re-direct backup jobs to alternate tape drives in case ofdevice failure

6.1.3.7 Disaster Recovery

High-speed disaster recovery is becoming particularly important as an increasing numberof companies turn to Windows NT servers to support mission-critical applications anddata. OmniBack II is the preferred, automated, high-speed data restoration application forboth the system and the critical data. OmniBack II provides reliable, easy-to-use,disaster-recovery applications and intelligent wizards to guide the user through thecomplete disaster recovery process.

6.1.3.8 Growth

OmniBack II is designed to grow in size and capability as the IT environment expands.Its attractive entry-level price and modular architecture enables an IT organization toimplement a complete backup and restore management application at any point in itsevolution.

As the IT environment changes, OmniBack II can be tailored for both advanced use andfor heterogeneous environments so that the increasing functional requirements of the ITorganization can be reliably met.

Integrated with existing databases and applications, OmniBack II easily fits therequirements of the existing IT infrastructure and smoothly adapts to organizationalchanges.

6.1.3.9 Backups for Heterogeneous Environments

OmniBack II offers reliable and complete backup of heterogeneous environments. Withits true client-server architecture, all common PC and UNIX platforms can be backed up,including:

• Windows NT• Windows 95• Novell NetWare• HP-UX• Sun Solaris• SunOS• IBM AIX• SGI IRIX• SNI SINIX



Additional UNIX platforms can be protected by using Network File Services (NFS). PCsthat run Microsoft Windows for Workgroups can be backed up by using shared-diskfunctionality.

OmniBack II protects all Windows NT file systems, including file allocation table (FAT),volume file allocation table (VFAT), high-performance file system (HPFS) and newtechnology file system (NTFS). In addition, it protects Windows NT specifics includingRegistries, access control lists (ACLs), NTFS security objects, event logs and extendedfile attributes. Other file attributes, like NetWare directory service (NDS) and commonUNIX attributes are also supported. This support provides complete backup and systemrecovery for all platforms. OmniBack II provides the unique ability to manage an entireenvironment, including Windows NT, NetWare and UNIX systems, from a Windows NTsystem.

Local backup of large volumes of data on any Windows NT or UNIX system in theenvironment is possible with the OmniBack II backup device server concept. It is notnecessary to have separate managers (servers) on these platforms. The entire environmentcan be controlled from one central backup manager using a single media managementand catalog database.

6.1.3.10 Performance Bottlenecks

Performance is a critical issue for data backup and restore at MediaMasters. It is vital thatthese operations have minimal impact on network response time since slow networkshave a negative impact on end-user productivity. OmniBack II allows local, remote, orcombined backup and restore controlled by a central system. Utilizing local resources tobackup and restore provides the fastest possible backup- and recovery-access and reducesnetwork load. Software data compression adds to the overall efficiency of OmniBack IIby saving storage space and accelerating throughput while minimizing server load andnetwork traffic. Parallel streaming also maximizes data transfer speed.

The OmniBack II multiplexing feature allows simultaneous backup of multiple systemsto one or multiple backup devices, or concurrent restores from one or multiple devices tomultiple systems.

6.1.3.11 Library Sharing

Maximum backup and restore performance is achieved through multi-drive connectivity.This feature allows the sharing of the 20/700 tape library between multiple Windows NTsystems, keeping these high-speed tape drives constantly streaming.



6.1.4 HP SureStore E Disk Array XP256 Software Components

The proposed Management and Security Solution (See section 2.2 on page 6) containsthe following software components:

HP SureStore E Business Copy XP

HP SureStore E RAID Manager XP for NT

HP SureStore E RAID Manager XP for Solaris

HP SureStore E LUN ConfigurationManager

HP SureStore E Continous Track XP Monitoring Software

HP SureStore E Remote Control XP

Through this solution, multiple copies of the data can be created by Business Copy XP toaccommodate true Zero Downtime Backup (ZDB) when used in parallel with HPOmniBack II for NT. RAID Manager is a necessary component for each of the operatingsystems connected to the array (in MediaMasters case, Solaris and NT). ContinuousTrack XP allows the storage system to be monitored 24 x 7 through HP’s Stress FreeCentral and comes bundled with the Array. Remote Control XP provides the capabilityto monitor and control up to eight XP256’s from one location.

6.1.4.1 Centralized Data and Resource Management

The Hewlett-Packard (HP) SureStore E Disk Array XP256 combines a fully redundantdesign with sophisticated, proactive, continuous monitoring and repair. A suite ofstorage-management software supports both conventional storage and SAN environmentsto keep the XP256 continuously up and available.

HP’s software suite provides MediaMasters with centralized data and resourcemanagement, including Web-based device monitoring and administration, data mirroringfor inter-application data sharing, and online backup. It also enables data copying atdistances of up to 43 kilometers for disaster recovery and data transfers between UNIX®,Microsoft® Windows NT®, and mainframe environments.

6.1.4.2 HP SureStore E Business Copy XP

HP SureStore E Business Copy XP provides the ability to nondisruptively create andcontrol high-performance, local business copies of an active application volume. Thesebusiness copies benefit from full redundant array of inexpensive disks (RAID) protectionand can be used by other applications or systems for nonproduction activities such asYear 2000 testing, data warehousing, decision support, or backup.



Figure 6.1a HP SureStore E Business Copy XP

HP SureStore E Business Copy XP gives MediaMasters the ability to maintain up to tencopies of critical data. Business Copy XP enhances user productivity and reduces dataduplication requirements through a nondisruptive resynchronization capability. Whenused in conjunction with Continuous Access XP, Business Copy XP enablesMediaMasters to maintain multiple copies of critical data at local and remote sites.Business Copy XP also allows updates from source copy to business copy as well as frombusiness copy to source copy.

6.1.4.3 HP SureStore E Remote Control XP

The HP SureStore E Remote Control XP software provides a centralized, PC-basedgraphical user interface for managing advanced features and functions of the HPSureStore E Disk Array XP256 connected to a private LAN. With a user-friendlyinterface, Remote Control XP runs on a Microsoft® Windows 95-based PC that is LAN-attached to one or more XP256 subsystems.

Communicating directly with the service processor of each attached subsystem, RemoteControl XP enables MediaMasters to view subsystem configuration information and issuecommands directly to those subsystems. Remote Control XP is required to license andoperate all of the XP256 optional software products such as Continuous Access XP andCache LUN XP.

6.1.4.4 HP SureStore E LUN Configuration Manager XP

HP SureStore E LUN Configuration Manager XP offers MediaMasters control over theHP SureStore E Disk Array XP256 LUN mapping. Some open-systems RAIDsubsystems require the logical unit number (LUN) configuration to be set in the factoryor by a vendor representative. LUN Configuration Manager XP allows MediaMasters todefine, configure, and maintain open-systems LUNs on the XP256 subsystem onsite.

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HP SureStore E LUN Configuration Manager XP provides two levels of passwordprotection: full administrator and customer levels of restricted user access. This capabilityto customize user access privileges provides maximum flexibility and control over theLUN Configuration Manager XP functions. LUN Configuration Manager XP allowsMediaMasters to perform important functions including:

• configuring "expanded-size" LUNs to enable open-systems hosts to accessdata on the XP256 using few logical units

• defining SCSI port-to-LUN mapping and reconfiguring the mapping to addand delete SCSI paths as needed

• setting each SCSI port to the correct mode for the connected platform (forexample, support for IBM 7135 emulation)

• configuring custom-sized LUNs that are smaller than standard LUN sizes

These features enable MediaMasters to fully utilize the physical storage capacity of theXP256 while reducing the amount of administrative effort required to balance I/Oworkloads.

6.1.4.5 HP SureStore E Continuous Track XP

HP SureStore E Continuous Track XP is a maintenance and support tool that monitors theoperation of the HP SureStore E Disk Array XP256. By collecting hardware status anderror data, and transmitting it via modem to the HP Stress-Free Central Support Center,Continuous Track XP allows the support team to detect and prevent problems before theyoccur. The error/failure detection and reporting provided by Continuous Track XPminimizes the action required by the user and enables the vast majority of subsystemproblems to be identified and fixed prior to actual failure. The advanced redundancyfeatures of the XP256 allow the subsystem to remain operational even in the unlikelyevent that one or more components should fail.

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Figure 6.2a HP SureStore E Disk Arrays and Systems

6.2.1.1 HP SureStore E Disk Array FC60

With the HP SureStore E Disk Array FC60, MediaMasters can gain the advantages ofsuperior disk storage for its HP computing environment. Designed to deliver a largevolume of high-performance, high-availability disk storage at an extremely affordableprice, the FC60 combines the best of Fibre Channel speed, RAID protection, and multi-drive capacity. It features superior reliability and uptime for use in mission-critical, high-availability data storage with the high performance so necessary for data warehouseapplications of MediaMasters.

A Fibre Channel storage solution, the FC 60 offers a peak throughput of up to 100megabytes (MB) per second on each channel, and sequential transfer rates of up to 200MB per second for dual controller configurations. Because high throughput is especiallyvaluable for video file streaming and other applications where data availability andreliability are critical, the FC60 is the ideal alternative.

Designed to be extremely flexible, the FC60 allows MediaMasters to begin with arelatively small investment in storage, and enhance the storage solution as requirementsgrow. Modular construction allows a solution well-matched to MediaMasters needs, withminimal disruption when reconfiguration is necessary.

HP SureStore E Disk Array FC60 configurations are expandable from 4 to 60 drives,allowing room for the large 200MB to 20GB filesets in MediaMasters technicalcomputing. The data repository must be able to handle rapidly expanding storagerequirements as the volume and importance of data grows exponentially.

HP SureStore EHardware Products

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availability environments

• EXPERIENCE in mission-critical computing• EASY-TO-USE self-managing technologies• BROAD CHOICE of high availability disk arrays and disk

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Figure 5.4.1. HP SureStore E Disk Arrays FC60

6.2.1.2 I/O Intensive Applications

The high-speed disks in the FC60 rotate at 10,000 rpm, enhancing I/O performance,especially in computing applications that involve large numbers of small data transfers.This makes the HP SureStore E Disk Array FC60 ideal for use in I/O intensive dataaccess.

6.2.1.3 Safeguards Data without Power

As with any high-availability installation, an uninterruptible power supply isrecommended with the FC60. Internal batteries in the disk array itself can maintaininformation in the controller cache for up to 120 hours. Even with complete loss of powerover a long weekend, data can be preserved proving HP’s commitment to data integrityand high availability.

6.2.2 HP SureStore E Disk Array XP256

The Hewlett-Packard (HP) SureStore E Disk Array XP256 is a highly available, cost-effective, multiplatform, high-end disk array, with ample power to handle MediaMastersmission-critical data and applications. The XP256 disk array offers scalable, modularsolutions that provide hassle-free storage from 60 gigabytes (GB) to 11 terabytes (TB).Enabling MediaMasters to respond to the ever-changing business environments of today,the XP256 provides fast, easy, and secure data access across heterogeneous platforms.The XP256 also offers exceptional system availability, with countless features andfunctions that provide disk array reliability and continuous data availability forapplications. With Hewlett-Packard’s written, customer satisfaction guarantee,MediaMasters can focus on business issues and not the IT infrastructure.

HP SureStore E Disk Array FC60

• lowest cost/MB (hardware RAIDconfiguration>500GB)

• excellent hardware monitoring• modular/Flexible design• best sequential performance• affordable Fibre Channelconnect

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Figure 6.2b HP SureStore E Disk Array XP256

6.2.2.1 Features

HP SureStore E Disk Array XP256 features include flexible configurations, highcapacity, scalability, and performance:

• up to 9 TB capacity• 32 fibre channel ports• supports FW-SCSI, UltraSCSI, and ESCON• 16 GB non-volatile “duplexed” write cache• broad multiplatform server support• industry-leading multiplatform support through SAN• no single point-of-failure• HP “phone home” support• data transfer for UNIX®, Microsoft® Windows NT®, and MVS• software for ease of management

HP SureStore E Disk Array XP256 also features full software and solution integration:

• zero downtime backup for Oracle and SAP with HP OpenView’sOmniBack II

• local copying for online backup, data warehousing, Y2K testing withBusiness Copy XP

• remote copying for disaster recovery with Continuous Access XP

• security for server and storage consolidation with Secure Manager XP

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The HP SureStore E Disk Array XP256 is reliable and resilient enough to providemaximum performance while still being flexible enough to respond to changing businessneeds. Proactive remote diagnostics and tracking capabilities, built directly into theXP256 via the automated “phone-home” feature, is a key tool used to seek out andeliminate problems before they can affect MediaMasters environment.

Remote firmware and software upgrade capabilities allow the XP256 to be dynamicallyupgraded without the need for costly downtime. Dynamic disk sparing allows operationsto continue in the case of a drive failure. Additionally, upgrading and replacing diskdrives, software troubleshooting and repair, and changing of power supplies and otherhardware parts can all be done nondisruptively without having to take the system down.

Figure XX-2. XP256 Storage Architecture

6.2.2.2 Fault-tolerant Architecture with No Single Point-of-failure

The HP SureStore E Disk Array XP256 is designed to provide continuous access to alluser data. The XP256 provides full fault-tolerance capability for all critical componentsincluding full mirrored write cache. XP256 cache is divided into two equal segments onseparate power boundaries. The XP256 places all write data in both cache segments withone internal write operation so that data is always duplicated (mirrored) across the powerboundaries. If one copy of write data is defective or lost, the other copy is immediatelydestaged to disk. The disk drives are protected against error and failure by enhancedrandom array of independent disks (RAID) technologies as well as dynamic scrubbingand sparing. Furthermore, the XP256 utilizes component and function redundancy toprovide full fault tolerance for all other subsystem components includingmicroprocessors, control and data buses, power supplies, and cooling fans.

6.2.2.3 Nondisruptive Service and Repair

The HP SureStore E Disk Array XP256 utilizes special diagnostic techniques to detectand correct disk errors. Dynamic sparing is invoked automatically if needed. The XP256can be configured with up to eight spare disk drives, and any spare disk can back upanother disk of the same capacity.

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Each storage cluster is powered by a separate set of power supplies. Each set can providepower for the entire disk array in the unlikely event of power failure, providing continuedoperation in case of multiple power supply loss. Additionally, all hardware subassembliescan be removed, serviced, repaired, and/or replaced nondisruptively during normalsubsystem operation. All microcode upgrades can be performed during normal subsystemoperations using the service processor (SVP).

6.2.2.4 Flexible RAID Options

The HP SureStore E Disk Array XP256 offers RAID-1 and RAID-5, as well as the abilityto intermix RAID-1 and RAID-5 array groups, providing a wide variety of configurationoptions. The RAID architecture supports the mixed OLTP and batch workloadscommonly found in commercial environments. Online response times are excellent andsequential performance is exceptional.

The XP256 uses intelligent caching algorithms. The amount of fast-write data in cache isdynamically managed by the cache control algorithms to provide the optimum amount ofread and write cache, depending upon I/O characteristics. Other cache algorithms monitordata access patterns and dynamically alter the staging criteria to provide the highestpossible hit ratios for randomly accessed data.

6.2.2.5 Flexible Channel Options

The HP SureStore E Disk Array XP256 supports multiple channel packages: FibreChannel, SCSI-2/Ultra-SCSI, and ESCON protocols. Because the XP256 meets a widerange of connectivity requirements within a single hardware platform, it provides choiceand flexibility in deciding which configurations work best for MediaMasters ITinfrastructure.

6.2.2.6 Full Disaster Recovery Capabilities

HP SureStore E Continuous Access XP and Business Copy XP data managementsoftware enable the user to set up and maintain local (primary site) and remote (targetsite) duplicate copies of S/390 and open- systems data stored on the XP256 over localand extended distances. In case of a system failure or site disaster, the secondary copy atthe remote site can be invoked rapidly, allowing applications to be recovered withguaranteed data integrity.

6.2.2.7 Windows NT Consolidation

Windows NT systems and storage have proliferated throughout most computingenvironments. Managing these systems and all their associated storage has become anadministrator’s nightmare. With connectivity of up to 128 Windows NT hosts, the HPSureStore E Disk Array XP256 is the alternative for customers wishing to consolidatetheir highly distributed Windows NT systems. The XP256 provides effective IT resource-utilization and reduces operating costs by allowing central management and monitoringof storage for highly distributed Windows NT systems. Furthermore, the XP256 providesthe excellent performance, reliability, and effortless scalability as MediaMasters storageneeds grow.



Figure 6.2c Single Product Scalability

6.2.2.8 HP’s High-availability Solutions

The HP SureStore E Disk Array XP256 high-end storage system is designed to bringHP’s 5nines:5minutes vision one step closer to reality. The XP256 is designed to keepcritical, revenue-generating applications up and running, even under the most difficultdisaster situations. From its mirrored write cache and full redundancy of key operatingcomponents, such as disk drives and power supplies, to its nondisruptive microcodeupdates, the XP256 is designed to always be up and running. Combined with itscomprehensive suite of HP SureSoft software and HP SureGuide consulting and services,the XP256 safeguards valuable corporate information assets against power and equipmentfailures, as well as the threat of natural disaster.

The XP256 also has full software and solution integration with MC/ServiceGuard,MetroCluster and ContinentalClusters, and 99.95% uptime guarantee with HP’s MissionCritical Server Suites. These complete high-availability and disaster-tolerant solutionsprevent the devastating business interruptions that can seriously affect MediaMastersability to compete and service its customers.

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6.2.3 HP SureStore E Tape Library 10/180

The new HP SureStore E 10/180 tape library is part of a new family of scalable,high-end, high-availability backup systems designed to provide stress-free operation in24x7 enterprise environments. The 10/180 model can handle up to 6.9TB of data (native)and can be configured to match customers’ current and future application requirements.In a maximum configuration, the library, which supports current and future tape-drivetechnologies, can house up to 10 DLT8000 drives (or six HP 9840 drives) and up to 174tape cartridges.

6.2.3.1 High Availability

The HP SureStore E 10/180 features built-in redundancy for continued operation in caseof component failure. The library includes dual fans, hot-swappable tape drives, dualpower supplies with automatic fail-over, and alternate data paths.

Flexible connectivity and drive technologies

The HP SureStore E 10/180 supports both SCSI and Fibre Channel (via HP’sSCSI-to-Fibre Channel bridge) connectivity options. The tape library supports currenthigh-end drive technologies (DLT8000 and HP 9840 drives), as well as future drivetechnologies, including Linear Tape Open (LTO) and SuperDLT.

Broad operating system and software support -- The HP SureStore E 10/180 operates inWindows NT(R), HP-UX(1) and MPE/ix environments, and supports a wide range ofbackup applications, including HP OmniBack III, Veritas Netbackup and LegatoNetworker.

6.2.3.2 Stress-free Operation

Built-in management -- HP tape libraries offer remote or local device monitoring andmanagement of library tasks direct from a customer’s Web browser.

World-class, worldwide support -- The HP SureStore E 10/180 is covered by HP’sone-year, next-day support standard with optional upgrade packages.

6.4.1 HP SureStore E Tape Library 20/700

See attached Data Sheet and Product Brief.



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6.3.1 Brocade Silkworm 2800 Fibre Channel Switch

BROCADE fabric switches create the core infrastructure for constructing HP’s Storageor Server Area Network (SAN). The switches provide full fabric support, true line-speedswitching, and modular components to build a wide range of SAN solutions.

The SilkWorm 2800 create an intelligent connectivity infrastructure, or fabric, to supportthe connectivity of a wide range of host and storage types. Users share these resourcesefficiently in a SAN. Fabric services are deployed automatically and transparentlythroughout the Fabric to ensure it is resilient to failures. The fabric is scalable, expandingrapidly to increasing demands by users for highly available, heterogeneous access togrowing storage pools.

SilkWorm switches provide the cornerstone MediaMaster's SAN configurationalternatives- from NT-based workgroups to large enterprise solutions. Fabric switcheshave the capability to cascade, further increasing a fabric's scalability and resiliency. Amultiple-switch fabric can connect thousands of Fibre Channel ports. SilkWorm switchesmeet the needs of a broad range of SAN applications, including storage consolidation,enterprise backup, and clustering environments.

6.3.2 HP SureStore E Bridge FC 4/2

The Hewlett-Packard (HP) SureStore E Bridge FC 4/2 is part of the Hewlett-PackardSureSpan family of Fibre Channel (FC)-fabric networking products that includes hubs,switches, and SCSI bridges. The HP SureStore E Bridge FC 4/2 is a customer-installableperipheral that allows an FC host to use FC technology to transmit data to SCSI-basedperipherals. In addition to faster transfers of data, the bridge enables greater flexibility inthe design of data centers.

The HP SureStore E Bridge FC 4/2 allows MediaMasters to extend the distance betweena host and peripherals, and expands the number of SCSI devices connected to the host.The Bridge FC 4/2 multiplexes the inputs and outputs from a single FC connection to asmany as four SCSI buses. Because each bus supports 16 devices, one bridge can supportup to 60 devices with varying levels of performance. The bridge acts as a pass-throughdevice that receives and transmits FC packets. The host passes packets to SCSI devices asif the bridge were another device along the path. The HP SureStore E Bridge FC 4/2takes advantage of Fibre Channel’s ability to encapsulate SCSI protocol to allow a hostwith an FC adapter to access SCSI peripheral devices transparently over an FCconnection.

As technology changes, demand continues to rise for faster and larger transfers of dataover greater distances between a host and peripherals. Conventional methods ofaddressing these demands have relied on purchases of expensive CPU upgrades orchanges to technology that provided faster transmission of data. Fibre Channeltechnology achieves high performance levels for operations that require fast transfers oflarge amounts of data between a host and peripherals.



HP SureSpan, which is HP’s family of fibre channel-fabric networking products, is oneof the industry's broadest such offerings, and it provides MediaMasters with theprice/performance advantage of mixed hub and switch environments. It also offers theability to support legacy SCSI investments and Fibre Channel's high-speed, 10-kilometerdistance support for disaster recovery and distributed-server connectivity.

6.3.2.1 Features of the HP SureStore E Bridge FC 4/2

The HP SureStore E Bridge FC 4/2 is easy to install, use, and support. The bridgeincludes the following features:

• Customer upgradeable—MediaMasters can easily add FC and SCSIadapters to the bridge.

• Little or no configuration for newly added devices—The bridgeautomatically recognizes the presence of an added device.

• Remote access and diagnostic control of devices connected to the bridge—MediaMasters can use System Administration Manager (SAM), HP-UXcommands, Support Tools Manager, and other programs on the host.

• Firmware is upgradable through the host.

• An extended number of device connections can be made to the host.

6.3.2.2 Benefits of the HP SureStore E Bridge FC 4/2

The HP SureStore E Bridge FC 4/2 offers the following benefits:

• SCSI investment protection• consolidation of storage resources• channel manageability• industry-leading fibre



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6.4.1 HP SureDesign Backup and Restore Solutions

In the midst of advancing technology and an explosion of information,businesses worldwide believe data is their most strategic asset. And ase-services redefine the world of business by bringing most tasks andtransactions online, continuous access information resources are becomingthe ultimate competitive issue. No wonder that protecting this data andkeeping it accessible are the highest information technology (IT) priorities.Backup is the last line of defense for data availability. A well implementedbackup strategy provides peace of mind for the IT managers when all elsefails. Disaster recovery continues to be the primary purpose for doingbackup. Even with the performance advantage of disk-based data mirroringand copying, the IT community at large still prefers tape-based backup dueto the concern about data corruption caused by application and user errors.Furthermore, long-term archiving to meet regulatory requirementscontinues to rely on static media like tape libraries.

Of course, having reliable backup and recovery processes is a commongoal for most serious businesses, but the challenge is far greater than justreliability. In fact, as the landscape in which businesses are managinginformation takes on new dimensions, new requirements are evolvingfor data backup and restore functions.

Backup and recovery solutions must not only be reliable but must alsorespond to an e-services world where high availability, manageability, andperformance are keys to success. Organizations can no longer affordlengthy backup windows during which data is unavailable to users. Datamust be globally accessible around the clock, and maximum data protectionmust be guaranteed at all times.

To meet this challenge, HP offers industry-leading backup and recoverysolutions that are tested and tuned to ensure complete system operability,optimal performance, and business continuity. Centralized data and datadistributed across multiple platforms can be easily managed from a singlepoint of control. Backed by HP’s renowned global services and support,Hewlett-Packard delivers scalable, high-performance backup and recoverysolutions for protecting, managing, and accessing business-critical dataacross the enterprise.

6.4.2 BENEFITS to MediaMasters

• Reliable, high-performance online backup and restore

• Centralized management through an intuitive GUI

• Highly scalable to any requirements according to size, capacity, performance, andfunctionality to easily adapt to changing requirements and growing environments

• Maximized uptime (application/data availability) for business-critical applications



• Lower storage and administrative costs via backup automation, tape device sharing, andcentralized management

• Automated zero downtime database backups ensure business continuity

• No performance impact on the primary application/database server during backupperformance



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6.5.1 Services and Support: The HP Difference

Building an effective, highly available infrastructure requires a strong, balancedfoundation. HP provides the essential elements for a complete mission-critical solution:

• advanced technology that supports high availability

• end-to-end mission-critical computing experience from SAN and FibreChannel infrastructures to servers and storage

• best-in-class diagnostic and support infrastructure

• industry-leading solutions consulting

With HP’s superior worldwide customer service, MediaMasters has access to qualifiedpersonnel whose skills and knowledge sets are peaked around high-availability enterprisesystems and storage. By capitalizing on the remote support capabilities of the HPSureStore E Disk Array XP256, the HP support team is able to provide the supportrequired, before MediaMasters knows that a problem exists. Remote monitoring,diagnostics, and problem resolution teams work around the clock, every day of the year,providing the highest level of service to enhance MediaMasters success. The teams runthrough extensive troubleshooting processes and have defined escalation proceduresdesigned to keep storage systems up and running.

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6.5.2 World-class HP SureGuide Storage Consulting Services

Hewlett-Packard’s planning, design, and implementation services provide solutions thatmeet specific and unique business and technical requirements. Whether MediaMastersseeks to improve cost of ownership, simplify storage management, optimizeperformance, develop disaster recovery plans, or provide continuous operations, HP’sexperienced consultants can help design a solution that aids in meeting MediaMastersbusiness goals. HP professional consulting provides the knowledge and expertise to helpkeep systems up and running.

HP Professional Consulting Services provide end-to-end IT solution consulting in areassuch as:

• LUN bundle implementation service• Business Copy XP implementation• critical data availability and copy consulting service• SAN performance and optimization tuning• system and storage consolidation• availability management and business recovery planning• system performance and SAN capacity planning• backup and restore planning• IT implementation and integration

6.5.2 Fee-based HP Customer Care Services

Hewlett-Packard is well known for the quality and breadth of support services. Networkimplementation is no exception. HP Customer Care offers award-winning support toensure you get the most from your HP ProCurve Networking Products. Services are alsoavailable to cover the non-HP product portions of your network as described below.

6.5.3 HP Service Agreements

If MediaMasters would like to upgrade the basic HP Customer Care services described inthe previous section, or outsource some or all of their ongoing service and support needs,Hewlett-Packard offers a number of different service agreements to fit these needs.Whether MediaMasters wants on-site service, 24-hour coverage, or installation services,Hewlett-Packard has the right offering. HP Service Agreements lets MediaMasters selecta service level to meet your high-availability needs.

HP offers comprehensive network services and a single point of contact for your networkaround the clock and around the world. HP’s worldwide centers of highly trainednetworking engineers ensure a continuous supply of the latest technical expertise in theindustry. HP’s network service solutions span the lifecycle:

6.5.3.1 Planning Services

HP’s services in the planning phase assess your current multi-vendor networkenvironment. MediaMasters can choose the type of assessment you need, from a quicknetwork requirements assessment to mapping business needs, to network requirementsand defining the best IT solution architecture.

6.5.3.2 Design Services

HP can also analyze and design your network infrastructure including the logical andphysical design.



6.5.3.3 Implementation Services

In the implementation phase, Hewlett-Packard can conduct a detailed network sitesurvey, procure the network products MediaMasters needs, and stage and deploy them foryou. MediaMasters can also purchase other vendors’ products from Hewlett-Packard bybundling them in the HP network solution. Hewlett-Packard installs and configures yournetwork hardware and software at your site. Key services include HP Installation andConfiguration Services and HP Network Implementation Services.

6.5.3.4 Operation Services

Through HP’s global network operation centers, Hewlett-Packard can provide fullnetwork management services which can range from 24 x 7 network monitoring to fullmanagement and network optimization for your entire environment.

6.5.3.5 Maintenance Services

Three essential maintenance services offered by Hewlett-Packard are:

� HP Hardware Support for Network Devices,

� HP Network Environment Support, and

� HP Network Availability Services

6.5.3.5.1 HP Hardware Support for Network Devices

This service offers on-site hardware maintenance with a variety of response times andcoverage periods to meet your on-site needs. Hewlett-Packard network-trained engineerstravel to your site and provide all labor, parts, and material necessary to diagnose andcorrect product malfunctions and failures. Coverage ranges from standard to 24 x 7 withresponse times from next day to 4 hours.

6.5.3.5.2 HP Network Environment Support

This remote network support service provides excellent troubleshooting, reactive networkfault isolation, network software phone-in assistance, and one-stop problem managementacross multi-site, multi-vendor SAN/LAN/WAN environments.

Authorized callers in MediaMasters are provided unlimited telephone access with aresponse within 2 hours. Sources of network faults are isolated to specific hardwareproducts, network cabling, or telecommunications links on the network. Hewlett-Packardacts as a single point of contact that manages your multi-vendor network problem. ForHewlett-Packard products that are covered under HP’s hardware and/or software supportagreements, Hewlett-Packard owns the resolution of the problem. For HP products,Hewlett-Packard also provides usage assistance and software troubleshooting thatidentifies and resolves known and new software problems as well as assist with specificusability questions related to network device configuration.

This service provides phone support for both simple equipment questions as well as themore advanced network related questions. As such, the HP Network EnvironmentSupport service is the “upgrade” to the free HP Customer Care By Phone service thatcomes with every HP ProCurve product.

6.5.3.5.3 HP Network Availability Services

This is a suite of scalable services that provide reactive and proactive account supportplanning from an assigned HP network specialist who is experienced in the support ofmulti-vendor network environments. Your assigned HP network specialist provides



assistance through separately orderable modules covering network software releaseplanning, software installation, and custom network consulting.

For more details on any of these services, please contact your local authorized HP reselleror your local HP Sales and Support Office. In the United States, you may also contact theHP Customer Support Business Call Center at (800) 743-8305.

6.5.4 Fees for HP Service Agreements

Fees associated with the various HP Service Agreements vary depending on the servicedesired. Fees for hardware agreements are generally based on the actual number ofspecific models of the equipment covered.

Fees for software and overall network support services are based on the number and typeof all equipment connected to the supported network segments.

6.5.5 Frequently Asked Questions and Technical Papers

Two special areas available on the HP ProCurve Networking web site can assist withanswers to common questions on the products:

n “Frequently Asked Questions” are organized by product. Select the product from ourSupport Fast Finder, and when the support page for that product is displayed, pressthe “Support FAQ” button on the right side.

n In our Technical Library we have a variety of white papers, tutorials, and guidescovering various networking products and technologies.



7 Why HP Storage Area Networking Products?

7.1 HP Understands MediaMasters Networking Needs

Hewlett-Packard Company (HP) understands the needs of corporate networking users andhas responded with this comprehensive, storage area networking strategy that addressesthe requirements of the campus LAN and the workgroup user. Hewlett-Packard willaddress MediaMasters SAN requirements with the most comprehensive Fibre Channelsolution offered in the industry today.

7.1.1.1 The Power of Hewlett-Packard

HP knows what it takes to deliver hi-tech products that are simple, state-of-the-art, and atleadership prices -- like HP printers, corporate PCs, Wintel and UNIX servers and homePCs. Hewlett-Packard has achieved enormous success in the computer market place.

HP has been a networking player for nearly 2 decades. Hewlett-Packard knowsnetworking and it knows the mass markets. It understands the business models necessaryfor success and customer satisfaction. HP Equation Architecture will build on thisheritage to bring storage area networks everywhere and to everyone.

The HP brand is one of most recognized and respected in the industry. The power of HPand our proven ability to deliver reliable price-leadership products will serve ourcustomers and us well. Hewlett-Packard will make a difference.

7.1.1.2 Final Thoughts on HP Equation Architecture

The new HP SureStore E product family provides the foundation for the HP Equationstorage architecture. In the same way that a power grid supports an electrical utility, thevision for HP Equation is to provide a storage grid for a computing utility. Just asavailability, capacity and manageability were overcome long ago as concerns for theelectrical utility, the HP Equation architecture can address similar storage-relatedconcerns for a computing utility while enabling the emerging world of e-services. The HPEquation architecture includes both HP and non-HP elements to meet customers’ high-availability expectations.

The HP SureStore E product family includes existing HP storage solutions as well as ahost of new products optimized for enterprise storage and storage area networks (SANs)that support multiplatform environments. It provides customers with a complete range ofdisk and tape storage hardware, management and monitoring software, SAN-fabricdevices, storage-specific consulting services and support.HP Equation architecture and SureStore E products enhance the stress-free storageguarantee we’ve made to our customers by supporting our vision of an open SANarchitecture. This frees MediaMasters from being locked into one vendor and providesthem with operating-system, server and storage-subsystem choices. The computing utilityof tomorrow will rely on this type of open design to support dynamic e-services that willdemand 100 percent information availability and virtually limitless storage capacity



7.1.1.3 100% Customer Satisfaction Guarantee

HP offers a stress-free storage approach from a combined server/storage vendor. As atrusted and reliable company, HP provides stress-free products and solutions that arefocused on the best high availability and uptime, and the best operational support.

HP offers peace of mind through a unique 100 percent customer satisfaction guarantee –90-day refund or equivalent value replacement of HP SureStore E hardware solutions –no questions asked.

7.1.1.4 Best Customer Support in the Industry

After all the effort that Hewlett-Packard takes to ensure the reliability of its networkingequipment, it is very unlikely that MediaMasters will ever have a problem with ourproducts. However, as added reassurance, Hewlett-Packard offers a very wide range ofsupport services, ranging from free telephone assistance for configuring your hubs andswitches to on-site maintenance.

As a multinational company, Hewlett-Packard has implemented a comprehensive, fullystaffed support organization to ensure that HP’s quality support programs matchcustomer needs and are delivered consistently worldwide. This means MediaMasters cancount on the same high-level support in the majority of locations where overseasoperations might be located. Hewlett-Packard is one of four worldwide MicrosoftAuthorized Support Centers for providing customers service and support for Microsoftproducts, including Windows NT and BackOffice, through the reseller channel. Hewlett-Packard has 35 response-center locations and 600 field offices worldwide for immediateresponse at any time.

HP has built a tradition of providing the best system support in the computer industry.HP’s reputation for delivering high-quality support has been well documented inindependent market surveys of computer system users worldwide. The survey resultsreflect the opinions of our toughest critics, our customers.

7.1.1.5 Extensive Product and Support Information on the Web

Looking for frequently asked questions (FAQs), software update, news, and networkdesigns? Visit our web site at: http://www.enterprisestorage.hp.com/

7.1.2 Some Final Thoughts for Consideration

HP believes we offer MediaMasters unparalleled competitive advantages for your storagearea networking needs. Hewlett-Packard has the products, technologies, service, andsupport to ensure success and customer satisfaction to MediaMasters IS team and end-users. Hewlett-Packard is uniquely qualified to provide networking products for you. Noother vendor in this industry can offer you all of the following benefits:



7.1.2.1 Quality and Reliability

The quality and reliability of HP’s networking products are backed by the strongestwarranties in the industry. At HP, quality is defined by MediaMasters and our othercustomers. Therefore, the HP Software and Services Group (SSG), including the ACSGroup, begin at the same place when they are ready to plan for quality improvements,improved services, resource management, and business growth. We draw on ourknowledge of our customer and market needs, and use them to drive business strategiesand their implementation.

We work hard to optimize relationships with suppliers, partners, and customers. Wemeasure and manage customer satisfaction. Finally, we strive to instill passion forcustomer service in the organization by focusing on understanding, satisfying, andexceeding the needs of MediaMasters as well as our other internal and externalcustomers. At HP, we are truly committed to customer-focused service and support, andour many awards in this area are proof to our success.

7.1.2.2 Manageability

HP managed hubs and switches are the most manageable in the industry, adhering to thestandards that Hewlett-Packard helped develop. You can use industry-leading HPOpenView, include HP TopTools for Hubs and Switches, and use your web browser toview our managed hubs and switches from any PC with a web browser.

7.1.2.3 Server and Storage Synergies

HP has leveraged knowledge gained as a leader in the server and storage markets to ourSANs and software products . Our servers and PCs are managed as part of HPOpenView, providing synergies that most storage-only or software-only vendors cannotoffer.

7.1.2.4 Enterprise Focus

HP is committed to supporting open standards in all of the areas of data processing, datastorage, and data communication and is an active participant and leader in many of thestandards bodies. HP has recognized the benefits of these technologies to the enterpriseand realizes that most enterprises have components of all of them: LAN, NAS, and theSAN. When each of these performance solutions is tuned in a networked system there isa "sweet spot" where the convergence of the technologies enables the highest levels ofperformance to the enterprise. Only a company that can offer expertise in all three areascan deliver a "tuned" solution whose performance and value are then greater than the sum



of the individual parts.

7.1.2.5 Proven Expertise

HP invented networking over twisted-pair cable (10Base-T) and stackable hubs. Hewlett-Packard continues to drive innovation in high-speed networking and proactive networkmanagement.

7.1.2.6 Worldwide Presence

HP is one of the leading computer vendors in the world with distribution, service, andsupport entities in major countries around the globe. No other system vendor has thecompleteness of HP’s vision nor the plans in place, that are being executed, to achievethis vision in order to lead our customers into the 21st century.

7.2 High Availability Solutions For Servers

7.2.1 MC/ServiceGuard For HP-UX Systems

MC/ServiceGuard is a software product that allows creation of high-availability Unixserver clusters. The MediaMasters main production server could benefit from such animplementation.

For more information on the MC/ServiceGuard product for HP Unix servers, see:http://www.hp.com/esy/software_applications/high_availability/products/mcsg_understanding.html.

7.2.2 NSI Balance Suite For NT Or NetWare Systems

High availability software for Microsoft WindowsNT or NetWare-based servers isavailable through NSI Software with their Balance Suite product. For more informationon these products see: http://www.nsisw.com/.

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