StopWatch Desktop Analytics Tool

www.sutherlandglobal.comApril 13, 2023 1

StopWatch Desktop Analytics


StopWatch Benefits

StopWatch Desktop Analytics will help you:

Measure – Capture accurate workflow behavior and resource utilization by agent

Analyze – Provide deeper understanding of process compliance, inefficiencies, best practice and workforce management

Act – Enable continuous monitoring of real statistics to prove out business case and quantification of optimization successes


Relative application usage for month represented by color

coding

Filtering by date, location, role, application groups and

idle time

Further drill-down gives user screen detail by date/time and

duration to the second

Drill-down gives usage by user for month

Stopwatch: Monthly Cumulative Application Usage


Application usage by day

Further drill-down shows detailed screen names, time

and duration

Drill-down shows usage by user for selected day

Login times targeted for further research

Stopwatch: Daily Application Usage


336 Minutes represents 70% utilization – only 5 met target

Inset shows historical view from drill-down

Relative application usage for day represented by color

coding

Only one user complied with decision tree application

mandate

Stopwatch: Daily Resource Utilization


White represents ‘idle-time’ defined as no keyboard or

mouse for 90 seconds+

Showing 1 hour time slice of day with approx. 20 minutes

per line

Drill down to full day by user Drill down to hourly detail

Stopwatch: Hourly Application Usage Patterns


StopWatch 3 Phase Implementation

StopWatch Desktop Analytics Implementation consists of 3 phases:

1. Workstation Analytics – Collect granular workflow and utilization data2. Transaction Analytics – Define and measure transactions3. Optimization – Implement workflow optimization toolsets


Stopwatch Technical Overview

• There are 3 versions of StopWatch depending upon need and Infosec restrictions:• Local Version – Installed and runs on a single workstation• Intranet Version – Installed on shared folder (internal/external – such as

Dropbox)• Enterprise Version – Web portal for multiple programs, locations and users.

• No software installation or registry updated made to the workstation (except drop-in for local version).

• Stopwatch generates a local log file of desktop activity – it is NOT a keylogger• Periodically, at an approximate hourly interval one of three things happens

• Enterprise version: Log text file is sent via http post to a portal for graphic analysis.

• Intranet Version: Log text file is sent to shared folder• Local Version: Log text file is processed for update of graphical display on local

machine• There is no customer specific or otherwise sensitive information transmitted• No detectable CPU load or workstation latency -- invisible to users, runs entirely in

background

StopWatch Desktop Analytics Tool

Technology

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