Stop the Blame Game with Increased Visibility of your Mobile-to-Mainframe IT Infrastructure

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Stop the Blame Game With Increased Visibility of Your Mobile-to-Mainframe IT Infrastructure

Lowell H. Higley

Mainframe

CA Technologies

Senior Principal Product Manager

MFT18S

Scott Brod

Bank Hapoalim

Assistant Vice President, IT Infrastructure


Abstract

The application economy mandates a comprehensive view of business services that span mobile, distributed, mainframe and cloud environments to effectively assure a superior customer experience. Learn how organizations are using CA Unified Infrastructure Management for z Systems to remove silos with a unified approach that empowers IT operators to monitor the mainframe as part of the overall IT infrastructure from a single pain of glass. Whether you’re an IT director, an enterprise architect or a mainframe ops manager, you won’t want to miss this opportunity to see how your organization can identify and triage mainframe infrastructure problems more quickly and lower MTTR to maximize customer engagement and reduce bottom line IT costs.

Lowell Higley

CA TechnologiesSenior Principal Product Manager

Scott Brod

Bank HapoalimAssistant Vice President,

IT Infrastructure


Agenda

INTRODUCTIONS / SCENE SETTING

LIFE BEFORE CROSS ENTERPRISE MONITORING

INTRODUCING CA UIM FOR Z SYSTEMS

WHAT “IDEAL” LOOKS LIKE

SHOPPING FOR NEW TOOL(S)

TODAYS’ TOOLS AND RESULTS

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2

3

4

5

6


About BHI USA

BHI USA is a full-service commercial bank serving the financial needs of businesses, their owners, and private banking customers looking for expert financial solutions.

Personal Service Global Confidence


Complex issues are not every day occurrences but when they do happen they can create chaos

What does a typical system issue at your bank look like?


How did issues get reported?

Explain the process

‒ Tools used

‒ Who calls whom

‒ Meetings

• Impact on IT staff productivity?

• Impact on customers’ ability to do business with the bank?

Historical Problem ResolutionComplex issues can require attention and time from dozens of staff


Ideal Problem ResolutionIn paradise, what would monitoring look like?

What’s the perfect

process?

Who would use them?

What tools would be involved?


The Buying Process

Recent Tools Purchase

Problems You Wanted to Solve

Selection Criteria

State of the Market

Selecting the right tool for the right job comes down to understanding the problems being solved


Monitoring Operations Today

Personnel and skills

Evolution of processes

How has this helped your IT

operations?

Do complex issues get

resolved more quickly?

Was the effort successful?


Benefits and Results

What results are expected

with the implementation

of the cross enterprise

monitoring?

Impact on customer experience and service levels?

Reduce Staff Involvement

Reduce Trouble Tickets

Reduce Mean Time To Resolution


Addressing Key ChallengesCA Unified Infrastructure Manager (UIM) for z Systems

Increase visibility across entire IT infrastructure with a

single source of the truth

Reduce the tools and skillsets required to monitor cross enterprise infrastructure

Accelerate Mean Time to Resolution (MTTR) for

improved customer experience


CA UIM for z Systems – Probe Pack Summary

CA UIM Storage for z Systems probe pack

CA UIM Operations for z Systems probe pack

CA UIM for z SystemsBuilt on the CA UIM platform, the solution provides a business service view across data center infrastructure, including the industry’s most complete z Systems coverage: z/OS, z/VM and Linux on z

Feeds metrics data from the z/OS operating system into CA UIM such as:

• Sysplex images

• LPARs

• z/OS instances

• Started tasks

• System tasks

• Channel I/O

CA UIM for z/VM systems probe pack

Feeds metrics data from the mainframe storage environment into CA UIM such as:

• DASD

• HFS and NFS mount points

• Fibre Channel ports

Feeds metrics data from the mainframe z/VM hypervisor and data related to guests running on z/VM such as:

• System/Guest CPU

• Page volume, spool volume, wait states.

• Total CPU

• Resident Memory

• Working Set

• Page Read and Page Writes

• Network Metrics


Those that have silo’d organizations

Those looking to include the mainframe in cross enterprise monitoring

Last Minute AdviceAny advice you would like to share with...


Follow On Conversations At…

DEMO STATION

CA UIM for z Systems

Mainframe Theater

DEMO STATION

CA UIM

DevOps Infrastructure & Service Management


Q & A


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For Informational Purposes Only

Terms of this Presentation


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Stop the Blame Game with Increased Visibility of your Mobile-to-Mainframe IT Infrastructure

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