Stop Letting Difficult People Ruin Your Day (and Your Life)! Letting Difficult People Ruin Your Day...
Transcript of Stop Letting Difficult People Ruin Your Day (and Your Life)! Letting Difficult People Ruin Your Day...
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Stop Letting Difficult People Ruin Your Day(and Your Life)!
Jeff Joiner
Jeff Joiner Training
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Affiliation or Financial Disclosure
• Jeff Joiner• Owner at Jeff Joiner Training
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
What Are “Difficult People?”
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Why Bother?
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“Unfortunately, you’re going to have to work with jerks, and not just patiently, but productively.”
- Brinkman and Kirschner
Dealing with People You Can’t Stand
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Difficult individuals, whether they be relatives, bosses, co-workers, neighbors or clerks, can be seen as teachers delivering a divine kick in the spiritual butt. The Universe delivers unto us the ideal foe, a person whose characteristics exactly correspond to the places within us that need learning and healing. If we don't learn the lessons theybring, similar problems will perpetuallyresurface until we do.
-Mark Rosen Thank You for Being Such a Pain
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Dealing With Difficult People
1) Learn to Listen
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“No, Daddy. Listen with your eyes.”
Natalie Joiner
3 years old
“Listen to me, Daddy.”
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1) Learn to Listen
2) Chill Out
Dealing With Difficult People
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“Life is 10% what happens to you
and 90% how you respond to it.”
Lou Holtz
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“No one can make you feel inferior without your consent.”
- Eleanor Roosevelt
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1) Learn to Listen
2) Chill Out
3) Stop Arguing
Dealing With Difficult People
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“The only way to get the best of an argument is to avoid it.”
-Dale CarnegieHow to Win Friends and Influence People
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1) Learn to Listen2) Chill Out
3) Stop Arguing
4) React Differently
Dealing With Difficult People
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
“While you can’t change difficult
people, you can communicate with
them in such a way that they change
themselves. It’s a matter of knowing
how to get through to them when
they’re behaving badly.”
Cavaiola and Lavender
Toxic Coworkers
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Bully
People who bully and intimidate with anger, negativity, tone of voice, mean expressions, or just general manner.
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
Mr. or Ms. Obnoxious
The person who is starved for attention. He or she does all of those ill-mannered things to shock you into noticing her.
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Critic
Someone who is very critical of everything and everyone, except themselves.
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Gossip
They always have something to share about somebody, and it’s never very good.
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Moocher
This is the person who always wants something for nothing.
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Moaner & Groaner
The person always injects a little or a lot of moaning and/or groaning into whatever he or she says. Everything about them says, “Please feel sorry for me.”
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
The Most Difficult Person of All
• Sure they understand themselves, others, and life
• But deep down, they are often unhappy
• Rarely, if ever admits they’re wrong
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
YOU
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
1) Learn to Listen
2) Chill Out
3) Stop Arguing
4) React Differently
Dealing With Difficult People
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
.comjeffjoinerwww.
“Jeff Joiner Training”
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© Copyright 2019 | School Nutrition Association | Annual National Conference | July 14-16, 2019 | St. Louis, Missouri
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