STOP HOLDING PEOPLE ACCOUNTABLE:

DEVELOP ACCOUNTABLE PEOPLE

Senthiyl S S GDirector, Consulting

26 Nov 2019

COPYRIGHT © 2018 Arbinger Properties, LLC.

What has been your experience holding people accountable?

The leadership skill executives most often say they wish their leaders possessed…The skill of holding people accountable

But if we have to hold people accountable, then our people are …

not being accountable!

Also:

‣ We realistically can’t hold people accountable. Why? It is an individual’s choice!

‣ It we try very hard to hold people accountable (meaning to control them, manage them, force them with consequences or enticements, etc.,), people usually push back!

The actual most important leadership skill…The skill of developing accountable people

What does accountability mean to you?

3

WHY MINDSET MATTERS

CURRENT RESULTS

The Arbinger Mindset Model

BEHAVIORS, STRATEGIES,

RULES/PROCESSES STRUCTURES, GOVERNANCE

MINDSET

Let’s say that this represents our current level of results as an organization

Our results have been produced by our collective behaviors as an organization

These behaviors are being driven by our individual and collective mindsets

(Mindset refers to how we see challenges, choices, opportunities, people, and so on)

Organizations that identify and address pervasive mindsets at the outset are four times more likely to succeed in organizational-change efforts than are companies that overlook this stage.

Nate Boaz and Erica Ariel Fox“Change Leader, Change Thyself,” Mckinsey Quarterly, March 2014

TWO MINDSETS

Inward vs. Outward

Others are

PEOPLEMy objectives & behaviors take others into account

OU

TW

AR

D M

IND

SET

I focus on OUR results

I focus only on MY results

INW

AR

D M

IND

SET

My objectives

& behaviors are self-focused

Others are

OBJECTS

Their needs, objectives & challenges

Vehicles that I useObstacles that I blame

Irrelevancies that I ignore

OUTWARD MINDSETINWARD MINDSET

Awareness Collaboration Accountability

Innovation Engagement

Blindness Silos

Blame Resistance Low Morale

In fact, nearly all people related problems, in their 1000 different manifestations, are simply

symptomatic of the inward mindset

Mindset Continuum

INWARD MINDSET OUTWARD MINDSET

1 10Themindsetcontinuumsuggests3LevelsofAccountability

3 LEVELS OF ACCOUNTABILITY

3 Levels of Accountability

LEVEL 1

LEVEL 2

LEVEL 3

I blame my actions or poor performance on others (or on circumstances)

I hold myself accountable only for my own actions and performance

I hold myself accountable for my own actions and performance and for my impact on others’ actions and performance

HOW TO TURN OUTWARD

How do you invite a shift in mindset?

The Key

HEIGHTENING SELF AWARENESS

By strengthening Self Awareness, we invite people to feel deeply accountable for

(1) their results and

(2) their impact on others and

(3) deepen their conviction/desire to be more helpful

SELF-AWARENESS & MINDSET CHANGE

OUTSIDELOOKINGIN

• 360 Degree Feedback• Assessments• Profiling Tests• Personality Tests• Coaching*• And more

INSIDELOOKINGIN

• Two Mindsets (Inward vs. Outward)

• HOW WE TURN INWARD• The Deeper Choice• Inward Mindset Styles• Collusion

• HOW WE TURN OUTWARD• Mindset Change Tools• Accountability Tools• Collaboration Tools

CONVENTIONALAPPROACH

What strategies and actions can we implement to develop accountable people so that we can move the organization to Level 3 Accountability?

Developing Accountable People depends on 3 broad factors:

1. REFRAME how people think about and define their jobs,

so as to take into account impact

2. STRENGTHEN processes to support the reframing of jobs (entire

life cycle)

3. Most importantly,

IMPLEMENT a strategy & process to

heighten self-awareness sustainably

Leaders to lead

personally

ANOTHER CASE FOR DEVELOPING ACCOUNTABLE PEOPLE

Birth 20 40 60 80

Birth 20 40 60 80 100

67

Changing Nature of Learning, Developing, Earning & Retiring

With increasing life expectancy and shorter skill life cycles, can we be holding people accountable?

Or do we need to develop accountable people?

Increasing Life Expectancy and Shorter Skill Life cycles

?

WHAT NOW?

OUTWARD MindsetMy Objectives & behaviors take others into account

INWARD MindsetMy

Objectives & behaviors are

self-focused

2 Ways to do EVERYTHING • Accountability • Strategic planning• Leadership development• Sales• Organizational alignment• Innovation & product

development• Performance reviews• Customer service• Employee engagement• Measurement• Conflict transformation• Etc.

Outward Mindset Transformation Process

OUTWARD MINDSET TRAININGSelf Awareness Tools

Collaboration Tools Accountability Tools

Influence Tools

OUTWARD LEADER TRAINING

Role Definition and Goal-Setting Tools

Performance Conversations Tools

Correction and Discipline Tools

Conflict Resolution Tools

QUARTERLY IMPLEMENTATION SESSIONSPolicy and Procedure Revision

Process ImprovementLabor-Management Relations

Leader Mentoring

8-WEEK SUSTAINMENT PROGRAM

IMPLEMENTATION COACHING

ADVANCED LEADER TRAINING

LEADER COACHING

STRATEGIC PLANNING & EXECUTION

EXECUTIVE COACHING

PHASE 1: Mindset Change PHASE 2: Leader Development PHASE 3: Systems Improvement

ASSESS PROGRESS: Progress through all phases is measured with mindset assessments and organizational KPIsTRAIN THE TRAINER: Arbinger can prepare internal experts to deliver and support these elements

COPYRIGHT © 2018 Arbinger Properties, LLC.

COPYRIGHT © 2018 Arbinger Properties, LLC.

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