www.stjamesdental.com

Data Protection Law – GDPR

ChrisWe are pleased to announce that Chris is increasing his availability at

St.James to include: Wednesdays 9am – 7pm Thursdays 8.30am – 6pmFridays 08.30am – 2pm and one Saturday per month 08.30 – 1pm.This will give all his patients greater flexibility inappointment times.

Staff AnnouncementsAlice, Sammie and Natasha are nowqualified in dental radiography.

Emma Lawrence has recently gained her oral health education qualification.

We are delighted to announce that Kyliegave birth to her second baby.

Many congratulations all!

New staff:We are delighted to welcome two newmembers to the team. Liene as traineedental nurse and Magda as patient advisor.

St.James Dental Newsletter Summer 2018

Imi Imi is increasingly establishing an implant referral practice with

dentists referring their patients from far and wide.This year Imi is going to increase the amount oftime spent on dental implants and will thereforeneed to reduce the amount of routine care heprovides. To that end, this year, Imi will betravelling the globe studying with some of theworld’s top implant specialists. We have a rising star!

We were voted the number one dental practice in Gloucesterhttps://www.gloucestershirelive.co.uk/news/health/best-worst-dental-surgeries-gloucestershire-1181805We are clearly delighted that we were judged so flatteringly but it is only going to push us ever harderto maintain and improve our service and care to all of our patients. Be assured this has not gone to ourheads – we are still really chuffed though!

The General Data Protection Regulation (or GDPR for short) is one of the biggest changes to UK data privacy law and comes intoeffect on 25th May 2018. As a health care provider, we do not require patient consent in order to make contact with you viaemail, but we feel that this is a really positive step towards you having more control over how your data in stored and used. As aresult we thought it an ideal opportunity to update your preferences so will be asking you to complete a simple form when youattend for your next appointment. We will continue to send your appointment reminders via your preferred method.

www.stjamesdental.com

AlixAlix has undergone further advanced training in facial aesthetics with

the UK’s top practitioner adding thread lifting andfacial sculpting to the list of facial treatments shenow provides. Alix now carries out botoxtreatment to help relieve pain from teethgrinding and headaches, Alix has more trainingarranged in June this year for the treatment ofhair loss and skin rejuvenation.

OllieOllie is increasingly establishing a referral practice for the most advanced restorative dentistry and root canal

treatment (endodontics). Like Imi, Ollie will be focusing on advanced procedures whilst reducing hisprovision of routine dental care. Already receiving referrals from other dentists ensures that Ollie’sprofessional life is incredibly busy as he completes his Postgraduate Diploma in Endodontics atThe Eastman Dental Institute in London - the same world renowned hospital at which hecompleted his Masters in Restorative Dentistry.

Appointments missedor cancelled at shortnoticeWe understand that plans can changeunexpectedly. When you miss anappointment it adversely affects otherpatients and the practice. At present we areexperiencing a large increase in short noticecancellations and missed appointments whichis causing a significant increase in waitingtimes for patients. We are therefore adaptingour current approach to your appointmentreminders.

The new protocol from 01/05/2018 will be:4 week email reminder 5 day email reminder 72 hour text reminderGiven the comprehensive nature of yourreminders we will in future increasinglyenforce a charge for missed appointments forthose patients that regularly fail to attend orcancel at short notice. During the month ofMarch we had over 130 failed appointments.This represents a huge loss in patientappointments and cannot be sustained.

NickiNicki is now offering Invisalign; a discreet, comfortable and near

invisible approach to straightening your teeth. Invisalign uses a series of clear removable alignersthat make straightening your teeth easier thanever before. Nicki is also changing the way shemanages her appointment book. From April 16thNicki will be working a 2 weeks on – 2 weeks offrota. Appointments will now be available:-Monday 2pm – 7pm | Wednesday 9am – 5pmThursday 9am – 5pm | One Saturday per month.

We develop our business throughintroductions. If you know someone whowould benefit from meeting with us andusing the services we can offer at St.James Dental please pass on our nameand number or call Laura our Patient Co-Ordinator on 01452 727665

Denplan supplementary insurance when on holiday

Don’t forget that as a Denplan member you have SupplementaryInsurance cover in the event of a dental injury or dental emergencywhen you’re abroad or more than 40 miles from the practice. You can ring Denplan’s 24-Hour Worldwide Dental EmergencyHelpline on +44(0)1962 844 999 or 0800 844 999 – at any time,from anywhere.

Car parkWe are seeing an increase in the use of the health campus car park by parentsdropping off and picking up at Beech Green School. As a health consortium wehave appreciated the efforts the school has gone to in order to help resolve thisproblem as they regularly highlight this issue in the school newsletter. We would apologise for any inconvenience caused and are working towardsa specifically worded sign to ensure the car park is used by health campuspatients only.