Stepping Into Internship Program - Position Description · Web viewNSW Department of Customer...
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Stepping Into Internship Program - Position Description The Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses. Position Title NSW Department of Customer Service - Contact Centre Intern Location Parramatta, NSW Position Duration Minimum of 152 hours Position Overview Contact Centre The contact centre is a fast paced environment where varying divisions manage the Service NSW call centre, responsibilities required of this intern includes; Work closely with members of the team to support projects and program initiatives to enable the effective achievement of work requirements Undertake research and analysis and contribute to policy and project development to assist in the development of business solutions Provide administrative and/or operational support to assist the team in ensuring the effective Management of projects/programs/initiatives Track progress and issues for projects, programs and/or initiatives to inform decision making Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au
Transcript of Stepping Into Internship Program - Position Description · Web viewNSW Department of Customer...
Stepping Into Internship Program - Position DescriptionThe Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses.
Position Title
NSW Department of Customer Service - Contact Centre Intern
Location
Parramatta, NSW
Position Duration
Minimum of 152 hours
Position Overview
Contact Centre
The contact centre is a fast paced environment where varying divisions manage the Service NSW call centre, responsibilities required of this intern includes;
Work closely with members of the team to support projects and program initiatives to enable the effective achievement of work requirements
Undertake research and analysis and contribute to policy and project development to assist in the development of business solutions
Provide administrative and/or operational support to assist the team in ensuring the effective
Management of projects/programs/initiatives
Track progress and issues for projects, programs and/or initiatives to inform decision making
Support the analysis and evaluation of information and processes to contribute to the identification and implementation of process improvement in existing systems
Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au
Ideal Degree/Discipline
Any (Project Management discipline)
Eligibility Requirements
Second last or final year of a relevant undergraduate or postgraduate degree
No preference on citizenship requirements
Identify as having disability
Candidates may be required to undergo a background check security clearance
Apply Here
www.tfaforms.com/420924
Contact the AND Programs Team at [email protected] or 1300 363 645 for further information.
Please be aware that all Stepping Into internships are paid placements. The employing organisation will pay the intern’s pro rata salary for the internship period (including superannuation) at a rate commensurate with the duties performed and abiding by Fair Work standards.
