Stephen Raj Sales Director, Asia Pacific Microsoft Solutions, Dimension Data

About Dimension Data

2010 global revenues of US$4.7 billion

Over 13,000 regular employees with

operations in 49 countries across 5

continents

Extensive experience in emerging markets

Client-centric, services focused business

79% of Global Fortune 100 and 60% of Global

Fortune 500 are Dimension Data clients

Over 6,000 clients across all industry

sectors, including financial services,

telecommunications, healthcare,

manufacturing, government and education

Where We Fit Into The NTT Family

Regional

communications business

Long distance and

international

communications

business

Application

integration

business

Mobile

communication

business

Real estate, finance, construction

and power business

Other business

Other Group companies

100% 100% 100% 100% 54.2% 66.2%

Voting rights ratio

Managed ICT

infrastructure

Our Microsoft Business We combine integrated communication and collaboration technologies with business

applications and processes to enable more efficient, secure and managed

collaboration that enhances productivity and user experience.

Unified

Communication &

Collaboration

Our solutions enable the management and integration of identities to leverage the capabilities of existing investments, enhance productivity and facilitate and secure collaboration.

Identity & Access

Management

Our solutions reduce the cost, risk and complexity of deploying desktops, servers

and applications while improving security and ongoing manageability of the

environment.

Desktop & Server

Infrastructure

We combine management tools with repeatable processes to provide effective end-

to-end management of infrastructure for enhanced reliability, security, insight and

deployment agility

Systems

Management

We help organisations to effectively procure, deploy manage and protect the

software assets they own, throughout all stages of their lifecycle.

Software

Services

Our Microsoft Business Our solutions allow us to propose solutions that extend a clients’ capabilities from

existing infrastructure to hosted solutions by Dimension Data to aggregating cloud

services such as Office 365 and Azure

Cloud

Specialised solutions that enables enterprise mobility through the use of VDI technologies. (This is also a subset of Desktop & Server Infrastructure)

VDI

The Cloud Evolution

Traditional In-House

On-Premise Private Cloud

Hosted Services Shared Services Outsourcing

Public Cloud

Increasingly outcome oriented : • Application capabilities • Service catalogs • SLAs • Performance

1 ? 2

3

What’s Ripe For The Cloud ?

Network

Data Center

Storage

Servers

Systems Software

Business Application Software

Facilities Management

CRM

Oracle/Siebel,

SAP-CRM etc.

ERP

SAP, Oracle,

etc. for Sales,

HR, Finance,

Procurement

Email & Collab

Exchange,

OCS/Lync,

Sharepoint

Other Biz Apps

GIS, Risk

Mgmt,

Warehousing,

etc.

IaaS

Hyper-V

Based

Virtual

Machines

What is onecloud ?

Portfolio

of

Services

For

Different

Profiles

Of Users

Centralized DD

Level 1.5 & Level 2

Helpdesk

Self-service Portals For

Admins or HR

DD Systems Engineers

Dedicated Private Cloud In

Client DC or 3rd Party DC

Client’s Level 1 Helpdesk

Vendor 1 Vendor 2 Vendor X ….

Specialists

Management

Admin Staff

Cloud Automation

Tools

Utility Pricing

24 x 7 Operations

Service Catalog

Mgmt By Experts

A Fully Managed Private Cloud Solution For

Enterprises

INFRA & SUPPORT

Servers

Support

Systems

APPLICATIONS BROADBAND

A Flavour of onecloud

Using The Latest From Microsoft …

Web Server

2008 R2

Secured Access

to your website

Site Reporting

Services

FTP & Database

Hosting

Site Monitoring

(Custom Tracing &

Logging Tools)

Instant Messaging,

Conferencing,

Presence Integration

Audio/Video

(Peer-to-Peer,

PC-to-PC calls)

Integration with

Exchange

Unified

Messaging

Desktop &

Application

Sharing

Lync

2010

Problem Mgmt. Performance Mgmt. Configuration Mgmt. Change Management

Monitoring Centre - Framework

Management

IaaS Hyper-V Server

2008 R2

Virtual Server

Platform

Physical to

Virtual & Virtual

to Virtual

Conversion

Access your emails

anytime, anywhere

using any device

Secured Access to

Emails

Reliable backup

& archiving

services

Synchronize

Emails, Calendar,

Notes, Tasks

Exchange

2010

Sharepoint

2010

Sharepoint

website with

email integration

Site Collections &

Workflows

User Profiles & Site

Communities

Office Web Apps

(Word, Excel, PPT)

Service Provider Network Solutions

Optimizing Resources

Servers

Storage

Network

People

Applications

Shared Stack

Shared Resources

Shared Stack

Exchange OCS/Lync Sharepoint Web Server

Optimized

VM

Solution Architecture

Admin

Users

Org A

Admin

Users

Org B

SP

CRM

SSO

En

terp

rise

Po

rta

l

Service

Desk

Billing

Se

rvic

e A

gg

reg

atio

n la

ye

r

DR

Storage aaS

Backup aaS

VM

Email

Messaging

Sharepoint

Web Server

VDI

…

Orc

he

str

ation

Utiliz

atio

n

Me

terin

g

AP

I In

tegra

tion

Hypervisors

Servers

Storage

Fabric

Firewall

…..

Re

so

urc

e

Mg

mt

Co

ntr

ol

Panel

CDR

Powered By Microsoft Mgmt Products

VMWare vCenter

Ove

rall

Orc

hes

trat

ion

Lay

er

Vir

tual

izat

ion

Lay

er

Ap

plic

atio

n L

ayer

Serv

ices

Lay

er

Pres

enta

tio

n L

ayer

SCSM Service

Opalis Workflow Engine

SCDPM Service SCOM ServiceSCCM Service

Lync Service Citrix XD Service

MS Silverlight

Citrix XA Service

Secu

rity

an

d In

fras

tru

ctu

re L

ayer

SCVMM Service

Windows Server 2008 R2

Windows Server 2008 R2

DPM Service

(WCF)

Service

Management

Service (WCF)

Monitoring

Service (WCF)

Configuration

Service (WCF)

Virtualization

Service (WCF)

OneCloud Portal

Web Service (WS-*) Protocols

WMI WMI WMIWMIWMI

Exchange Service SharePoint Service

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Image Template 2

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Hypervisor Selection

Flexible Service Catalogs BRONZE SILVER GOLD

Default Mailbox Size 500MB 1GB 2GB

Monitoring Services (SCOM) ✓ ✓ ✓

Antivirus (Forefront) ✓ ✓ ✓

Content Filtering & Disclaimer ✓ ✓ ✓

Exchange Control Panel ✓ ✓ ✓

Antispam & Message Compliance Add-on ✓ ✓

Intrasite Resiliency (Within Site) Add-on Add-on ✓

Archiving N.A. Add-on Add-on

Journaling N.A. Custom Custom

Backup Services Add-on

Certificate Authority Add-on

Outlook Client Licenses Add-on

Outlook Client Installation Custom

Notes Coexistence Custom

Messaging System Migration Custom

Information Rights Management Custom

Intersite Resiliency (Disaster Recovery) Custom

Blackberry Support Custom

• Lotus Notes • Old versions of Exchange • Lack of secured mobile email • Over/under utilised infrastructure • Multiple email systems within org • Inability to manage infrastructure to

optimal services levels slow turnaround time to resolve issues

• Depreciated hardware

• Incomplete collaboration platform (e.g. integration to Lync) hampering improved productivity

• Inability to retain key technical talent

• Inability to manage reasonable uptime

• Inability to resolve issues quickly

• Ability to get onto latest versions of Exchange with latest collaborative, security and mobility features

• Improved service levels and faster resolution of problems

• Ability for IT org to focus on value-added activities relevant to business growth

• Lack of a unified messaging/presence capability

• instant messaging • desktop sharing etc.

• Lack of a leading enterprise portal (Sharepoint) or old versions of Sharepoint

• Depreciated hardware

• Employees using 3rd party insecure messaging technologies

• Inability to instantly contact employees without known “identities”

• Inability to maintain “institutional memory” on company Sharepoint sites

• Boost employee productivity quickly by enabling “more than email”

• Start industralizing storage and dissemination of enterprise content through Sharepoint 2010

• Private cloud solution ensures fast response times for accessing large Sharepoint documents

• Lack of a virtualised computing environment

• Large number of physical machines with segregated storage

• Depreciated hardware

• Inability to provision computing resources quickly

• Inability to scale compute/storage elastically

• Ability to quickly allow clients to provision virtual machines and associated storage

Key Target Scenarios Current Landscape Our Value Proposition

Email

Collaboration

Virtual

Machines

1

2

3

Client Challenges

Integrated Management Portal

360 Degree View Of Resources

Templatized Provisioning

Integrated Management & Monitoring

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