Stephen James Harrison 36 Trefoil Close

HuntingtonChesterCH36DZ

07596945636E-mail: Sven_9t9@hotmail.com

Career Objective

A full-time Management position where I can demonstrate my technical and business skills along with my advanced customer service knowledge and contribute to the company by delivering high levels of customer satisfaction.

Personal Statement

I am experienced, goal-oriented individual with a progressive background in automotive and hospitality management and operations. I take pride in my ability to utilise a wealth of knowledge in areas of strategic human resources management, personnel training, budget development/administration, inventory and logistics. I can motivate team members to meet and exceed established goals. I interact easily with people of diverse backgrounds and professional levels; from technicians, customers, and executives.

Work Experience

March 2012- Present DICKENS Vauxhall Wrexham - Diagnostic Technician

Working within Service and Diagnostics department I am entrusted with cars and vans from the general public and large fleets. This position involved the maintenance, repair, after sales care, accessory fitting and diagnostic interpretation using specialist equipment of the Vauxhall range of cars and vans plus other makes and models. Other roles included mentoring and developing fellow members of staff, ensuring a steady flow of work through the workshop, updating and ensuring all diagnostic equipment and software stayed current.

July 2008 – Present Chester Sailing and Canoeing Club. Working voluntarily for the sailing club

managing the everyday running and service of the clubs bar handling cash, managing stock and ordering,

Adult Dinghy Instructor. Outside the workplace I participate in an intensive adult sail training course which requires exceptional communication and organisational skills.

Club’s Media Representative. I have also recently taken on the role of media and communications officer of Chester Sailing club. Within a timeframe of 3 months I have:

1. Developed the club’s Facebook group. It has now become the primary form of communication to members.

2. Organised social events and an event that attracted sailors from across the region. An update on racing rules is a rather dry topic, not an easy sell! This has raised the club’s profile in the northwest.

3. Made contact with the local press. We will be producing race reports to raise awareness of our activities within the local community.

4. West Lancashire Yacht Club – I promoted the Chester Sailing Club & raised the profile of the Dickens Vauxhall dealership through sponsorship and advertising. This was a great opportunity to build and organise the Team from start to finish.

July 2008 – June 2012ABC Leisure Group. Marina Manager/Engineer

Day to day responsibilities included supervising a team of Marine Engineers general narrow boat refit, repairs and maintenance, including the installation and

repair of marine electronics, engines, gearboxes, 12v and 240v electronics and LPG systems

General maintenance of the Boatyard and Marina encompassing all aspects of the day to day running of the site and fleet

Handled the responsibility of hiring staff and monitoring the ongoing training session

Responsible for creating annual sales plan for external, internal and retail parts sales

Finalised the quote price of parts before sending it to customers Attended monthly management meetings to review inter-department issues and

financial statements Assisted customers and staff when required Responsible for approving purchase orders for the fleet Reported the monthly sales statement to the Area manager Worked closely with other Marina managers to create cross sales opportunities Conducted staff trainings on Narrowboat parts and sales skills Handled the tasks of dealing with customer queries On a day to day basis I was engaged in fault finding, accurate diagnosis and

repair in a short time frame of the boats and their systems coupled with effective communication to customers and admin staff

2006 – 2008

The Spital Vaults. As Licensee and lease holder for the premises under the flag of my company HARSPRCUM Ltd, I on a day to day basis dealt with all aspects of running a successful public house. Behind the scenes I was also responsible for VAT returns, Wages, HM Revenue and Customs returns. Aug 2002 - 2006 The Plough Inn. I began working as a Barman serving the general public with alcoholic refreshments, stock taking, and monies handling within the public house. I was responsible for customer service and the preparation of serving areas.  Within the last 12 months of my employment my job title and responsibilities changed and I became Bar Manager / Cellar manager and managed all stock control, staff relations, and monies handling. This involves weekly stock taking, rotation, ordering, delivery and quality control of all consumables (both in the form of beer and wine and all other consumables). I was responsible for the training of all staff to the high standard expected from dealing with the public. I also dealt with all staff queries, relations and organising the everyday duties that the staffs are required to complete within the public house. I was solely responsible for dealing with the tills money handling and gratuity division between staff members. I had also as cellar manager planned, organised and run a successful Beer Festival within the pub along with helping the pub gain awards and recommendations for its successful range of beers and service thus promoting the business.

 Skills Base

Hospitality and Licensed retailWorking knowledge of Public House Management and Cellar and Stock control. NVQ3 Advanced Hospitality SupervisionBII National Certificate for Personal Licence Holders Level 2 & Personal Licence HolderBII Beer and Cellar Quality & ManagementBII Responsible Alcohol RetailingCIEH Intermediate & Foundation Food Hygiene (for Supervisors)CIEH Health and Safety Award.Welcome Host Gold Award

EngineeringHNC Automotive Design and Engineering (year 1&2)NVQ2 Fault Diagnosis, Automotive Vehicle Workshop Environment Studies & Remove and Refit Components National Diploma, Land Based Vehicle Chassis Systems, Land Based Vehicle Engine Technology & Mechanical Power TransmissionGas Safe Registered LPG EngineerEbespacher heating system QualifiedMarine Engineering Electrical Update

Computer IT SkillsMicrosoft products including: -Windows Vista, MS Office (Excel, Word, Power point, Access) Internet Explorer. Mozilla Firefox, Auctiva.Proficient in Electronic Point of Sale, and PDQ payment systems.

Other SkillsFull UK driving Licence. Royal Yachting Association Levels 1, 2, 3, Assistant Instructor, Instructor (Sailing Development) Powerboat 1,2 and safety boat driver, RYA Diesel Maintenance Course, RYA Inland Waterways certificate, RYA – First Aid.Sports Coach UK – Safeguarding & Protecting Children

Education

Newi University 2006-2007

VT Plus Training Warrington 2005

NVQ Level 3 Hospitality Management

West Cheshire College 2004 - 2005Progression Award in Automotive Servicing and Repair NVQ Level 2

Fault Diagnosis (Light Vehicle) Automotive Vehicle Workshop Environment Studies Remove and Refit Components (Light Vehicle) Intermediate Fault Diagnosis (Light Vehicle)

Reaseheath College 2003 - 2004National Diploma Level 3

Land Based Vehicle Chassis Systems Land Based Vehicle Engine Technology Mechanical Power Transmission

Christleton High School 6th Form 2000-2002AS/A Level

Design & Technology: Product Design A/S Design & Technology: Product Design A Environmental Science A/S Environmental Science A

Christleton High School 1995-2000Secondary school education with GCSE passes in

Environmental Science B French C English C English Literature C English speaking and listening C Science C C Design & Technology C Maths C Business Studies C Information Technology B