Stephen K. Hacker

Chairman ASQ Global

Forces of Change

About the Speaker

• CEO of Transformation Systems

International, LLC

• Formerly Executive Director of multi-

university action research lab, The

Performance Center

• Previously senior leader with Procter &

Gamble

• Acclaimed author of 7 books and a host

of journal articles

Two Themes

•Change is Accelerating Requiring

Transformational Leadership

•Quality is a Force to be Harnessed

in Creating Breakthrough Results

Successful Outcomes

• Helps you appreciate

the need for

transformative

leadership

• Allows you to see the

direction of Quality in

the Future

• Start thinking about

implications

15 Billion Years Ago

Big Bang

10 Billion Years Ago

Stars Formed

5 Billion years ago

Early Earth

1 Billion Years Ago

•Life Begins

Life Begins

1 Million Years Ago

Early Humans

Large Scale Civilization

7 Thousand Years Ago

200 Years Ago

Industrial Revolution

Exponential Rate of Change

Cosmological clock of the universe

Integrated circuit chips

Life Development

Speed of Communication

Patent applications

DNA sequencing

Computer memory storage

Humans by EraAverage

Lifespan at Birth

(years)

Upper Paleolithic 33

Neolithic 20

Bronze Age and Iron Age 35+

Classical Greece 28

Classical Rome 28Pre-Columbian North

America25-30

Medieval Islamic Caliphate 35+

Medieval Britain 30

Early Modern Britain 40+

Early 20th Century 30-45

Current world average 67.2

Life

Expectancy

Average Life Expectancy

World Industrialized

1900 30 yrs 50 yrs

2009 67 yrs 78 yrs

Accelerated Change

Time

∆

1800 1850 1900 1950

2000

Challenges Ahead

Social-Technical

in nature.

Organizations are Transforming

Social Restructuring

Unified Markets

Technology Skip

Social Skip

Abundance of Goods

Abundance of non-survival time

Changing Political Structures

Organizational Competences

R

E

S

U

L

T

S

TIME

R

E

S

U

L

T

S

TIME

Standardization

Incremental

Improvement Transformation

R

E

S

U

L

T

S

TIME

Organizational Impact

• Individuals are shifting

in outlooks, visions,

skill sets, and

consciousness

• Teaming is rapidly

changing

• Transformational

Leadership proficiency

now required

Waves of Change

Think Tsunamis… increasing in occurrences.

2nd Theme

Quality is a Force

to be Harnessed

in Creating

Breakthrough

Results in the

Future

FuturingLiving in the Future

No View of the Future Will Be Accurate

• Every view will be overtaken by unpredicted events

• That does not mean the identified forces are not still acting on the future

• Advantage still goes to those who anticipate

• Agility provides a premium in rapidly changing environments

Identifying the Forces of Change

• International Participation

- 34 countries

• Diverse Representation

- Education, Government, Healthcare, Manufacturing, Not-for-Profit, and Service

•Delphi Technique

- All electronic, anonymous entries

- Rank Order

Key Forces

1. Globalization

2. Social Responsibility

3. New Dimensions for Quality

4. Aging Population

5. Healthcare

6. Environmental Concern

7. 21st Century Technology

#1 Globalization

• Dominant force.

• Only force that

has been listed

on each of the

previous

four studies.

#2 Social Responsibility (SR)

First of several forces that reflect the

growing concern of citizens for the fate

of our planet.

#3 New Dimensions of Quality

• Tradition – control &

improvement.

• Future

Competencies (change, transformation,

value, creativity,

innovation, systems

thinking)

#4 Aging Population

• Life spans are

increasing and

organizations are

responding to

this large market need.

#5 Healthcare

• Globalization is adding tothe number of people expecting access to healthcare.

• Quality can play an important role in removing waste from the system and improving health outcomes.

#6 Environmental Concern

• Consumers expect

organizations to reduce their

environmental impact.

• Waste intolerable.

• Increased accountabilities.

• Scarcity will drive cost

and cost will drive

consumer behavior.

#7 21st Century Technology

• A challenge and an

opportunity.

• Driving the rate of

change the world is

experiencing.

Implications for Quality

• Growing importance of quality.

• Growing global consciousness of the quality profession and methodologies.

• Expanding Quality Body of Knowledge (BoK).

Implications for Businesses

• Need for transformational performance

• Living systems and complex systems

• Changing workplace demographics

• Globalization ever increasing

• Consumers push organizations toward

social responsibility and better

stewardship of environment

Implications for Business Leaders

Expanded skill sets are required:

• Control & improvement,

• Transformational leadership,

• Innovation,

• Value creation,

• Systems thinking and Organic execution,

• Vision and Future casting

What’s Next to do?

• Challenge yourself

to think and act

beyond business

climate of the past.

Capture the power

of the tsunamis.

• Become engaged in dialogue about the future;

asking questions about implications for

yourself, your organization, your community