Stephen DaltonChief Executive

Big Picture Update

• Integration

• Quality

• Responding to the needs of the

community

Integration

• Services that treat the whole person

• Locally based integrated teams

• Some services remain “specialist” – but are

delivered locally

• Unified records, estate, management and

governance

Our approach is; Service integration – with care

Integration

Early win areas;

• Older people’s services

• Children’s services

• Back office services

Quality

• A focus on safety, experience, outcomes

• Focussing on the things that make a

difference

• Measuring quality with greater clarity

• Relying more on patient experience as a

barometer of quality

Quality is a foundation for our future plans

QualityOur regulated environment is

increasingly demanding

Good governance is our approach

• Established clinical leadership

• Local governance arrangements (close to patient care)

• Local management empowered to act

Quality Over 200 patient stories gathered in 2011/12 and over 2000 patient surveys;

• People really value the NHS services we deliver

• People generally have a good experience – but we can do better

• communication, care planning and carer support are key areas for us .

“… They really do try hard I think with their menu and the food is well presented, it’s, in fact I could say it’s beautifully presented, if I went to a five star hotel I don’t think it would get it any better. It’s clean, it’s nicely presented on the plates that are in a different colour and it’s generally very good. I haven’t ever had a bad meal.” (F65)

Here for You Award

Responding to the needs of the Community

Winter places the most demands on the NHS, we prepare for this;

• We coordinate our services daily to ensure the whole health system works together.

• Ensuring our community services can always get through.

• Ensuring our community beds are available.

Responding to the needs of the CommunityOur future plans include;

Community Based Asset Development (ABCD)Working with communities to increase their overall health and wellbeing

Estate development – renewal of estate to equip Cumbria for 21st century healthcare – supporting primary care

Records – ensuring we learn from GP’s – moving away from paper to electronic records that follow the patient

Investing for the future

• Integration is progressing, we are taking

care with our approach.

• Quality of services is paramount to us

• Our approach is to work closely with

communities

• Our future plans are ambitious, but our past

success equips us well to achieve them.