Stephanie Moreno 15
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Transcript of Stephanie Moreno 15
PROFI LE
I love working in the customer service industry and have done so for many years. I have discovered the passion
that is needed to drive people to provide great customer service, as well as the patience that comes with dealing
with the day to day stresses of running a business. I am looking to further continue my passion for providing a
great customer service and continue to motivate other with the drive that I have.
SKILLS
Great experience in the restaurant industry. TABC certified for six years. Currently certified in 2015. Serv. Safe
certified since 2012. Familiar with Aloha Operating System, Menu Link, and CTUIT. Greatest personal strength is
working well under pressure and providing motivation to anyone in need.
EXPERI ENCE
M ANAGER, EARL OF SANDWICH; SUGAR LAND, T X — M AY 2006-JULY 2007
Maintained correct weekly produce inventory. Held responsible for oversight of daily transactions and night
deposits. Ensured that daily operations were upheld, food safety was in place at all times. Provided great quality
of customer service. Ensured that all team members were supplied with the proper equipment and uniforms.
CUST OM ER SERVICER M ANAGER, INCREDIBLE PIZ Z A COM PANY; SUGAR LAND,
T X —
JULY 2007- JUNE 2009
Responsible for overseeing five cash drawers ran during the peak of business. Calculated daily and weekly labor
percentages. Also responsible for large night deposits. Maintained the proper amount of staff according to sales
and business for scheduled birthday parties. Established that proper party procedures were being taken and
guests were satisfied with their party. Created schedules for fifteen employees on a weekly basis. Enforced
proper cleaning procedures and ensured food safety at all times. Placed orders for party supplies and confirmed
all invoices were correct. Mainly responsible for the satisfaction of all guests throughout the entire establishment.
Handled all guests’ complaints and concerns for every department. Reviewed and revised all schedules for each
department. Held all other department managers responsible for the actions of their employees and made sure
that the standards of the company were being upheld during daily routines.
214 Ave. G Sugar Land, TX 77498 713-898-4923 [email protected]
STE P H AN I E MO R E N O
ASSIST ANT M ANAGER, SM ASH BURGER; HOUST ON, T X — JUNE 2009-AUGUST 2013
Held accountable for writing weekly schedules for back and front of house employees. Made certain that produce
orders were made bi-weekly. Upon arrival of produce, made sure that all items were accounted for. In charge of
maintaining labor percentages throughout the day. Also in charge of forecasting the sales and labor for upcoming
weeks. Conducted weekly safe audits and gathered all cash sales for the daily deposit. Interacted with guests to
obtain feedback on produce quality and the level of service given.
CORPORAT E T RAINER, SM ASH BURGER; DENVER, COLORADO —
JUNE 2009-AUGUST 2011
Traveled across and out of the country opening new stores for the company. Trained fifteen to twenty front of
house employees. Ensured that all hired team member knew the standards of Smash Burger and what the
company ’s qualifications were. Made sure that each new team member completed new hire paperwork and all
training materials were available for their use. Guaranteed that all health code regulations were in place per each
state and that all alcohol laws were being abided.
GENERAL M ANAGER, SM ASH BURGER; HOUST ON, T X —
AUGUST 2013- JANUARY 2014
Mostly responsible for the general oversee of my store. Continued to place produce orders and ensure the quality
of the produce and proteins. Mainly responsible for the rebuild of staff and reaching out to the community to help
build sales. Trained new team members that were on the path to become assistant managers and general
managers.
ASSIST ANT M ANAGER/BAR M ANAGER, BUFFALO WILD WINGS; SUGAR LAND, T X
—
JANUARY 2014-PRESENT
Placed large produce and protein orders bi-weekly. Also placed liquor and beer orders weekly. Took weekly
inventory numbers regarding liquor, beer, paper goods, and all food items. Responsible for the cashier, greeter,
and food runner schedule. As well as bar and cocktail schedule. Set up interviews for hiring. Assured 7 day
training was completed before new team member served guests. Kept an undated list of TABC certifications for
all employees. Able to maintain and control a high paced busy kitchen. Assists servers and hosts on the floor
during peak dining periods. Managed 15 or more employees at one time per shift. Accountable for ensuring
standards and legal obligations are being followed. Organized fundraisers for local High Schools and
Organizations.
EDUCAT I ON
I.H. KEM PER HIGH SCHOOL, SUGAR LAND, T X — DIPLOM A, 2007
WHART ON COUNT Y JUNIOR COLLEGE, SUGAR LAND, T X 2009
HOUST ON COM M UNIT Y COLLEGE, ST AFFORD, T X 2011
REFERE NCES
ROD BOYER
319-541-2789
FRANCHISE CONSULT ANT
SM ASH BURGER
ST EPHANIE GARCIA
832-217-4727
ASSIST ANT BRANCH M ANAGER
WOOD FOREST NAT IONAL BANK
BRENNON ELCHOS
281-773-9003
SUGAR LAND POLICE DEPART M ENT