Stephanie Lewis CV 2016
2
STEPHANIE LEWIS 7 Elstree Road, Erdington, Birmingham B23 6JN Mob: 07809 289877 Email: [email protected] PROFILE A self-motivated professional offering a substantial bank of skills, knowledge and personal attributes, coupled with key experience across customer service, administration, sales, relationship management, communication, organisation and leadership. A focused and goal driven professional who has excelled in career to date which has included playing a pivotal management role within a leading organisation, successfully driving service excellent and enhancing employee morale. An individual passionate about customer service who thrives in developing relationships with people from all backgrounds as well as using natural leadership ability who would enhance any forward thinking organisation. KEY SKILLS AND EXPERTISE ● Customer service expertise ● Extensive employee training and mentoring experience ● Training needs analysis ● Strong attention to detail ● Highly effective communication skills ● Employee management and leadership ● Driving business growth ● Enabling objective and KPI achievement ● Problem solving skills ● Naturally tenacious and focused ● Goal and timescale driven PROFESSIONAL EXPERIENCE 1998 – Date Manager – Carphone Warehouse Key Achievements: ● Plays a pivotal leadership role within the organisation which encompasses, the recruitment, management and training of employees, overseeing the appraisal process and ensuring full objective achievement ● Ensures exceptional customer service delivery remains paramount which involves managing issues and complaints through to resolution and continued business growth through sales target achievement ● Continually delivers enhanced growth, driving sales, managing the customer order process, providing commercial input and decision making, commercial reporting and full overseeing of resource and key indicators ● Enhances morale and motivation, maintaining KPI, sales, customer satisfaction, training and budget control ● Conducts training needs analysis, effectively identifying and recommending training and coaching needs ● Oversees the audit process, delivering a successful store which remains compliant with all legislation and requirements including health and safety
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Transcript of Stephanie Lewis CV 2016
STEPHANIE LEWIS7 Elstree Road, Erdington, Birmingham B23 6JN
Mob: 07809 289877Email: [email protected]
PROFILE
A self-motivated professional offering a substantial bank of skills, knowledge and personal attributes, coupled with key experience across customer service, administration, sales, relationship management, communication, organisation and leadership. A focused and goal driven professional who has excelled in career to date which has included playing a pivotal management role within a leading organisation, successfully driving service excellent and enhancing employee morale. An individual passionate about customer service who thrives in developing relationships with people from all backgrounds as well as using natural leadership ability who would enhance any forward thinking organisation.
KEY SKILLS AND EXPERTISE
● Customer service expertise
● Extensive employee training and mentoring
experience
● Training needs analysis
● Strong attention to detail
● Highly effective communication skills
● Employee management and leadership
● Driving business growth
● Enabling objective and KPI achievement
● Problem solving skills
● Naturally tenacious and focused
● Goal and timescale driven
PROFESSIONAL EXPERIENCE
1998 – Date Manager – Carphone Warehouse Key Achievements:
● Plays a pivotal leadership role within the organisation which encompasses, the recruitment, management and training of employees, overseeing the appraisal process and ensuring full objective achievement
● Ensures exceptional customer service delivery remains paramount which involves managing issues and complaints through to resolution and continued business growth through sales target achievement
● Continually delivers enhanced growth, driving sales, managing the customer order process, providing commercial input and decision making, commercial reporting and full overseeing of resource and key indicators
● Enhances morale and motivation, maintaining KPI, sales, customer satisfaction, training and budget control ● Conducts training needs analysis, effectively identifying and recommending training and coaching needs● Oversees the audit process, delivering a successful store which remains compliant with all legislation and
requirements including health and safety● Creates and implements all processes and procedures, continually improving performance and efficiency● Significantly enhances knowledge and skills amongst new managers on a region wide basis through
commercial awareness and compliance training● Gains countless acknowledgement for achievements which has included recognition for excellent sales and
profits performance in 2015● Recognised for highest world class customer service for 2012/2013● Selected for key awards including the store of the year across all company measures in 2012, the team player
managers award in 2010 and top store recognition in quarter 3 across the region with excellent 17/18 KPIs in 2010
● Successfully gained regional trainer accreditation for T.R.U.S.T module in 2012
EDUCATION AND QUALIFICATIONS
1983 – 1987 BEC National Course in Business – Distinction Sutton Coldfield College
1977 – 1982 11 O-Levels Grades A-C including English, Mathematics and Science Erdington Girls Grammar School
ADDITIONAL INFORMATION
IT Skills: MS Office Suite, Internet and Email
Interests: Reading all history related books, literature and articles and attending zumba and salsa classes
REFERENCES AVAILABLE UPON REQUEST
