Stephanie Fox88 Caprice Cres

London ONN5V3M2

(519)636-3608Sfox1987@hotmail.ca

Education:

Massage Therapy/ Holistic Spa September 2008 – April 2011Inner Insights Holistic School and Spa – London ON

Law Clerk/ Legal Assistant September 2005 – April 2007Fanshawe College – London ON

Ontario Secondary School Diploma June 2005John Paul II Catholic Secondary School – London ON

Experience:

The Bradford Exchange – Seasonal CSR November 2016 – January 2017 Placed orders for customers in a professional and polite manner Answered questions and concerns from customers over the phone and through email correspondence Handled all customer service issues with a sense of urgency while still being empathetic to their situation

Source for Sports Teamworks – Customer Sales Representative February 2016 – August 2016 Answered phones and questions in a professional and polite manner Placed and processed orders while staying in communication with the customer throughout the process

to make sure everything was what they wanted Communicated all discrepancies and issues with my managers and product vendors Accurately documented all carry over inventory by ensuring it was properly tagged, organized, and

labelled Assisted in balancing accounts for customers by detailing where money was spent in accordance to the

product they ordered

SportChek – Sales Support Coordinator March 2013 – January 2016 Leading the cash department and ensuring the team is trained and operates in a timely and efficient

manner in accordance to company policy Leading the shipping department and ensuring the shipments are processed and put on the floor in a

timely manner to maximize sales Coaching staff in product knowledge and selling techniques to assist the store in making daily budgets Ensuring any customer service issues are dealt with in a professional and pleasant manner Assisting the other managers by taking on additional tasks so their departments run more efficiently Ordering supplies needed to keep the store running smoothly Ensuring any cash issues are resolved in a timely manner Ensuring for the storage areas are maintained and brought to company policy

Athletes World Outlet – Assistant Manager February 2012 – March 2013

Opening and closing the store by disarming or arming the alarm, counting the float, deposit, and safe Coaching staff in product knowledge and selling techniques as well as following up on tasks requested of

them Ensuring that any customer service issues are dealt with in a professional and pleasant manner Gathering weekly staff availability and assisting in making schedules Effectively relaying messages and completing tasks requested from Head Office and the store manager Striving to complete weekly budgets and guaranteeing payroll accuracy Head of the OH&S committee and completing monthly evaluations as well as mock Kelly Green Audits Processing any shipments or regroups and warranting inventory accuracy Merchandising product to promote and appeal to customers Running ad set ups and making the store look promotional Ordering supplies needed to keep the store running efficiently

SportChek – Sale Support/ Associate May 2005 – February 2012 Assisting customers with footwear, technical apparel and outerwear inquires and purchases Processing transactions through the cash register while socializing with customers Answering phones in a cheerful and professional manner Accurately processing daily cash paper work and weekly mail bag Eagerly and effectively training cashiers on the register as well as assisting them with any issues they have Processing shipments, regroups, recalls, write offs, and defectives Completing requests from management properly and with a sense of urgency Assisting in weekly ad set up, merchandising and seasonal changeover Assessing and evaluating my work as well as others Running orientation for new hires

K J W Law Firm – Legal Assistant / Receptionist August 2007 – September 2007 Answering Phones Greeting Clients Scheduling Appointments Opening and closing client files Requesting required documents for cases Scheduling Discoveries Drafting needed documents

Skills and Qualifications:

Communication Skills Quickly adapts to change Effectively coached t-ball, 5 pitch and fastball Pleasantly encourages and trains others Professionally answers phones, makes appointments, and offers customer service

Clerical Skills Effectively types 60 words a minutes Well developed customer service skills from working 11 years in retail Understands the importance of team work through years of participating in team sports Consistently and accurately multi tasks Responsible Dedicated

Reliable Dependable

References Available Upon Request