Step 1: Download the CLEAR App · 2021. 2. 26. · Download the CLEAR app and get started by...
Transcript of Step 1: Download the CLEAR App · 2021. 2. 26. · Download the CLEAR app and get started by...
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Step 1: Download the CLEAR App
Download the CLEAR app and get
started by clicking the blue Health
Pass tile
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Existing CLEAR members who
already have the CLEAR app
should update the app to the
latest version
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Step 2: Select Your Venue & Seating Area*
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Select Where Select Team
Select where you will be using Health Pass
and the home team of the game you’ll be
attending.
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Add minors
The member will have minors 17 &
under joining them at the game, they
will select the number of minors here
before moving on.
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Entry Requirements
Based on the team’s requirements to enter the venue, this
screen will inform users what they are required to
complete (and when) in order to successfully complete
their Health Pass.
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For your team, the requirements are:
1. Completing a Health Survey on the
day of the game
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Step 3: Enter your email address
You’ll be prompted to enter your
email address
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Existing CLEAR members don’t
have to enroll again. They’ll be
prompted to login with their CLEAR
username and password.
New members will be prompted to
enter an email and then enroll for a
free account
Existing Member
New Member
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Step 4: Enter your Phone Number
New members will be prompted to
enter their phone number
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They will receive SMS verification
code to confirm
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Step 5: 2-Step Enrollment
The app will prompt the user to begin
their 2-step enrollment, where they
will scan their ID and snap a photo
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Terms & Conditions
New members must accept CLEAR’s
terms & conditions to create their
account
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Scan ID
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Instructions Select ID Type Scan Front Scan Back
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Snap a Selfie
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Instructions Selfie CaptureLiveness
InstructionsLiveness Capture
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Review: One-time Mobile Enrollment
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Email + Phone Scan ID Selfie Facial Biometric
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Step 5: Choose a Password
Final step!
Set up an account password.
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Mobile Enrollment:
Frequent Issues & Additional Action Required
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ID Scan Issues
ID Not Scanning?
- Be sure it is an accepted form of ID
- CLEAR Accepts US & Canadian photo IDs.
For other countries, we only accept
Passports.
- Scan your ID on a flat, well-lit surface.
- Make sure the ID is clearly visible and free
from harsh glares or shadows
- In some cases, you may be asked to
provide additional information (see
image, right) to complete your enrollment.
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Selfie Issues
Having trouble with your selfie?
- It’s best to take your selfie in a well-lit
room, where you won’t have any harsh
shadows cast on your face.
- Be sure to position your face so it is fully
visible within the oval. Follow the on-
screen instructions for proper placement.
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Completing Health PassScenario 1: Survey Only
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Completing a Health Pass
Open the CLEAR App and click on the Health Pass tile on
the home screen.
You should see the name of the venue you’ll be attending.
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Begin Screening
Once Health Pass is opened, this screen will display for
the user to select “Get Started.”
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Entry Requirements Checklist
The team’s entry requirements will be displayed so the
user knows what they need to complete and when.
They will click “Complete Health Survey” to proceed.
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Complete Health Pass – Survey Only
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Snap a SelfieComplete
SurveySuccess
with Minors
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Completed Health Pass
If Health Pass
is gradient GREEN*
Confirm the face pictured
matches the person present
Proceed to the game and follow
venue entry instructions
If Health Pass
is gradient RED*
Refer to instructions from the
venue and venue staff for how to
proceed - located on the teams’
website
Users will be able to see details
on why their Health Pass was red
— they do not have to share this
reason with anyone.
Retrieving your
Health Pass
Your Health Pass will remain
valid for 12 hours after
completing the survey and can be
retrieved at any time by tapping
the Health Pass tile on the home
screen of the CLEAR app.