Staying Connected through Language & Content · Award winning, secure Machine Translation • SDL...

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Staying Connected through

Language & Content

Starting in a few minutes…

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Meet. Learn. Share.

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“The value of communicating and listening to one another is more relevant today than ever. In these troubled times, our commitment to our purpose of Global Understanding is only strengthened and more heartfelt. We are here to help you navigate these choppy waters. And we promise to live our principles daily by standing for openness, inclusion and understanding.”

A message from us all at SDL

Our Commitment to Diversity, Inclusion & Understanding

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What is your biggest takeaway from the last two months, and

ever-changing market conditions?

A question for you…

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Colleagues working from home SAFELY

Ensuring customer continuity

Virtual communication with employees, customers and

partners

IT delivered platforms,

to maintain productivity

levels globally

SDL’s Effective Response to COVID-19

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• No service disruptions

• Meeting new customer demands

• R&D pace maintained

• 1000+ customer engagement

• Increased NPS in the period

• Excellent customer feedback

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Thanks to our colleagues who have worked very hard!

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Through the Covid19 Pandemic:• 90% coping well with Remote working

• 80% balancing well through this period

• 89% support company approach through pandemic

• 85% collaborating well

• 93% say customers recognize our commitment to them

#LifeatSDL

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Thanks to our Customers for their Support

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"I wanted to say to you that we really appreciate the continued great service. We understand the difficult circumstances you and the local teams are dealing with and want you to know that it is not gone unnoticed. Thanks!"

"I just want to say a big thank you for your support. The team has been working under unrealistic timelines and tight schedules in order to help us cascade important market viewpoints to customers."

"SDL delivers on time, if not ahead of schedule. We appreciated getting an email from Adolfo regarding the Corona virus and we see that SDL is properly prepared with its BCP."

"With new information coming every day, if not every hour, we are trying our best to communicate as quickly as we can to all of our markets. I do thank you, the translators and the rest of the team for all your quick work on this."

"The last few weeks have been absolutely manic and I cannot thank you and the rest of the SDL team enough for all your support and assistance while we navigate through these challenges. You make it all possible! Sincerest thanks, I truly mean it. "

“Truthfully I have not felt any difference in terms of the standard of service from your team, and in these challenging times, it’s definitely something to be proud of.”

“Thanks again! For everyone. Can’t thank you enough for just accommodating yet another round of urgent RUSH COVID-19 Comms.”

Improved NPS during Covid19

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Continuing to Deliver Innovation during COVID-19

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• Customer dashboards, data and insights

• Automated and intelligent workflows• Utilized by the majority of SDL

customers today

Service excellence through automation

• Over 130 Neural Machine Translation Language Pairs

• Translation speed up 10x and quality improvements across all languages

• Adaptable Language Pairs• Lower Total Cost of Ownership

Award winning, secure Machine Translation

• SDL Tridion Docs 14 released• Unified collaboration and advanced

governance• SDL Tridion Sites 9.5 upcoming release,

with new UX and ecosystem enablement

Intelligent content management solutions

End-to-end, cloud-native language platform

• Continuous addition of features to our flagship Translation Management System, including AI and in-context previews

• SDL Trados Live, our first hybrid cloud/desktop solution built on SDL Language Cloud

• And more… !

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Post Covid19 - New Challenges and Opportunities

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• Non-linear journeys

• Peers and influencers

• Attention spans

• Media and channel

preferences

• Values and expectations

• Economic hit

• Business disruption &

continuity

• Importance of global

audiences

• Always-on, agile processes

• Automated, intelligent

workflows

• Cloud adoption

• Data-driven decisions

• Volume, format, media

• Consistent digital experiences

• Content impact and relevance

• Content security and compliance

External Internal

Economy & Growth Consumer Changes Digital Transformation Digital Content

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My takeaway…

• It is all about Clear Communication, Content and Engagement

• We have learned to listen more, share more, talk more, collaborate more and stay connected in a new digital way.

• We now live in an era where everything will have been "digitally accelerated"

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1. How do I optimize my global communications for impact and brand-building

2. How do I manage the explosion of content volumes and types, across my organization and customer touchpoints?

3. How can I leverage automation be agile in my language and content processes, to spend more time on strategy?

4. How do I keep my company’s content secure and compliant in remote-working environments?

5. How to I manage my content for intelligent insights and prepare for AI?

Important Questions to be asking now:

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Content Translation Understanding

Intelligent Content Intelligent Translation Global Understanding

X

Our continued commitment to you

Applied to deliver a variety of services across industry verticals: product launches, online services, electronic device voice assistants, regulatory filings, medical equipment documentation, clinical trials, field tests of devices/medical, filings and documentations, IPOs, ….

and software powering internal communications, online retail experiences, digital knowledge platforms, mission critical information, health insurance, medical devices operating documentation, secure communications....

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Before we go to Q&A, it’s time to tell you about an exciting

new service powered by SDL

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Andrew please could you create a still of the video on this slide please – we want to pause before running the video

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Smart Language

Translation for the

Enterprise

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Technology-enabled service built on the innovative SDL Language Cloud foundation

Flexible subscription plans that are based on documents, not words combined with simple credit card payment

Intelligent, intuitive, fully secure self-service translation built to enterprise standards

Be the first to experience SLATE by registering your interest @ sdl.com/SLATE

Faster time to market through a fully automated experience

Award-winning MT complemented by review and revision (post-edit) delivered by our world-class in-house language service experts

SDL Language Cloud powered

What is SLATE?

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To talk to our teams visit: [email protected]

June 23• 8:00 AM PST• 4pm PM BST



Register to join at: SDL.com/reconnect



Translating Intelligently in 2020 and Beyond

Staying Connected with Customers –Finance / Legal

Intelligent Content in 2020 and Beyond

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Ready to Answer Your Questions!

Alexandra

Jarvis

SVP, Corporate

Marketing & Strategy

Thomas Labarthe

Chief Revenue Officer

Marcus

Hearne

SVP, Product &

Solutions

Management

Maria

Schnell

SVP, Global Language

Officer

Betsy

Fallon

EVP, Global Client

Services

Azad

Ootam

Chief Technology

Officer

Christophe

Djaouani

EVP,

Regulated Industries

Staying Connected through Language & Content · Award winning, secure Machine Translation • SDL...

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