Staying ahead of what's next: Tools for Identifying and ...

Staying ahead of what's next: Tools for Identifying and Addressing Needs to Support Retention and Productivity

(Part 1 - Retention)

TODAY’S MODERATOR

Mark AllenHuman Capital Institute

@Human_Capital

humancapital

THANK YOU!

6

Hello!

Christian GomezVice President, StrategyThe Marcus Buckingham Company, an ADP Company

Influencer // Stimulator

Copyright © 2021 ADP, Inc. Proprietary and Confidential.

cgomzh

https://www.linkedin.com/in/cgomzh

Copyright © 2020 ADP, Inc. Proprietary and Confidential.The Marcus Buckingham Company® is a registered trademark of The Marcus Buckingham Company. ADP, the ADP logo, and StandOut are registered trademarks of ADP, Inc. Compass is a trademark of ADP, Inc. Copyright © 2020 ADP, Inc.

Staying ahead of what’s next: Identify and address retention and productivity.

Copyright © 2021 ADP, Inc. ADP Confidential.

As we stand…..

A $50k annual salary employee costs $15k–$25k to replace.3

30–50% 150% 400%

of annual salary for

high-turnover, low-payingpositions

of annual salary for mid-rangepositions

of annual salary for

higher paying positions

Costs of Employee Turnover

The labor market has tightened. Turnover is expensive.Resignations are spiking.

There are now more jobs open than qualified people available.2

Number of Unemployed Persons per Job Opening

164.5M

156.5M

161.4M

152000154000156000158000160000162000164000166000

Jan-20

Mar-20

May-20

Jul-2

0

Sep-20

Nov-20

Jan-21

Mar-21

May-21

Jul-2

1

Civilian Labor Force Levels (in thousands)

DOL Bureau of Labor Statistics, July 2021 2

5.4%July 2021 Unemployment Rate

5.9% in June 2021

71.0% Q2 2021 Turnover Rate

82.2% in Q1 2021

ADP National Employment Report, July 2021 1

Whatare your top

priorities this week?

Copyright © 2021 ADP, Inc. ADP Confidential.

A significant body of research reveals the most engaged teams are the most effective teams

LESS MORE

17%

21%

10%

3020100-10-20-30-40-50-60-70

-70%

- 41%

- 24%

Safety Incidents

Absenteeism

Turnover

Profitability

Productivity

Customer Satisfaction1.8 MILLION EMPLOYEES

230 ORGANIZATIONS49 INDUSTRIES

73 COUNTRIES

Source: Gallup "State of the Global Workplace 2016"

Engagement in the workplace

10

Take a research-based approach

• The emotional precursors to performance at work.

• What happens before Performance happens.

• Good or bad.


The Definitive Series: Employee EngagementReleased November 17, 2020

Defining Engagement

This research describes what research and practitioner communities have learned about employee engagement over the last three decades.

11

ADPRI Research Reveals: Engagement varies most within an organization, team-by-team.

To drive engagement, an organization will be best served by focusing on where engagement is created or destroyed: the team.

Engagement varies most within an organization, team-by-team.

ADPRI, The Definitive Series: Employee Engagement, November 2020

Copyright © 2020 ADP, LLC. Proprietary and Confidential.

How We Think Work Happens

Copyright © 2020 ADP, LLC. Proprietary and Confidential.

How Work Actually Happens

14


15

The Impact of the Team Leader


Engagement Varies most within an organization: team-by-team

Engagement is the responsibility of the team leader.

Engagement is not an organizational measure but one that happens at the level of the team.


Copyright © 2021 ADP, Inc. ADP Confidential. 17

Build more teams like the best teams

Do you know what your best teams look like?

Do you know who your best leaders are?

18

Where to start?


19

Measure with Intent

Do you know which teams are adapting well to remote work and which are not?

1


20

Elevated Role of Team Leaders

Do your team leaders understand the readiness of their teams?


2

21

Connect Talent

What are you doing to help bring your leaders closer to their people (and their work)?


3

The Check-In Conversation

Howcan I help?

Whatare your top

priorities this week?

23

What To Go-Do NOW

1 32


Measure with Intent Connect TalentElevated Role of Team Leaders

24

Engagement in Practice

A Leading Healthcare Provider

25Copyright © 2020 ADP, LLC. Proprietary and Confidential.

Global leader Top 10 Hospital in

United States

15,000 employees

People make the critical difference

Employee Satisfaction and Engagement 2009-2015 (Pre shift)

Engagement Cadence Overtime

18.7% 17.5%

28% 28%

37% 38% 39%

0%

5%

10%

15%

20%

25%

30%

35%

40%

% F

ully

Eng

aged

US Benchmark

+120%

Baseline Q1 Q2 Q3 Q4 Beyond

Tangible

Sustainable over time

Immediate impact

28

The Power of Attention%

Ful

ly E

ngag

ed

0%

60%

50%

40%

30%

20%

10%

29%

52%

Low Attention Moderate Attention High AttentionNo Attention

23%

+126%

39%


29

What To Go-Do NOW

1 32


Measure with Intent Connect TalentElevated Role of Team Leaders

30

Part 2: Wednesday, September 1, 2021

Moving from Now Practices to Next PracticesWhat Does the Real World of Work Look Like Next

Amy Leschke-KahleVice President, Performance AccelerationThe Marcus Buckingham Company, an ADP Company

4:00pm-5:00pm EDT

Human Capital Institute#HCIchat

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