State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions...
Transcript of State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions...
![Page 1: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/1.jpg)
Performance Management Practices
Delaware Quality PartnershipApril 1, 2011Office of the
Secretary
![Page 2: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/2.jpg)
Department Overview
Mission:
To provide leadership in securing, allocating, managing and accounting for financial resources critical to the delivery of governmental services and promotion of Delaware’s economic health.
![Page 3: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/3.jpg)
Overview
Franchise Tax
Alcoholic Beverage Tax
Realty Transfer Tax
Public Utility
Corporate Income Tax
Cigarette TaxesLottery
OtherBus.& Occup.
Gross Rec
Abandoned Property
Individual Income Tax
Insurance Taxes Dividend & Interest Motor Vehicle & Fuel Tax
Bank Franchise Tax
Hospital Board & Treatment
Business Entity Fees
Estate Tax
Business Units:
•Office of the Secretary
•Division of Accounting
•Lottery
•Division of Revenue
Primary Activities:
•Collect about 70% of GF Revenues
•Support Sound Fiscal Policy
•Manage the State’s accounting services and lottery systems
![Page 4: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/4.jpg)
Performance Management Model
Budget Plan documents Mission, Objectives, & Measures
Objectives integrated with annual budget approval process
Customers-Stakeholders-Employees
DOFGoals
DOFPerf
Meas
Governor’s Goals:•Economic Development•Improve Education•Increase Efficiency
New Legislation
Statutory Missions
Office of the Secretary
Division of Accounting
Lottery Office
Division of Revenue
Annual&
Ongoing
Budget Proces
ses
Budget realities - Political urgency – Media - Do More with Less - Crisis Mgmt
Alignment & integration of Goals & Measures with Budget Processes
![Page 5: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/5.jpg)
Performance Management Model, con’t
Continuous Performance ImprovementDGPREnterprise-wide, Cross-organizational, and
Internal Initiatives
Recognizes varying levels of maturity and capacity
![Page 6: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/6.jpg)
Improvement Initiatives:DE Government Performance Review
Conduct a One-Time Tax Amnesty Gross Recoveries = $33MM
Improve Efficiency of Payroll & Benefits Communications E-Pay
Consolidate Shared Services State Financial FunctionsIT Consolidation
Interest Paid on Refunds Statute passed 6/30/09
Enhance Enforcement Collections Underway
E-Commerce and Going Paperless Underway
Assist Toll Collection Enforcement (Refund Intercepts) FYTD Recoveries = $45K
![Page 7: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/7.jpg)
Priority Goals:Office of the
Secretary
Maintain secure, accurate and transparent financial systems that are consistent with recognized best practices.
• Budgeting (appropriation and debt limits, consensus revenue forecasting, multi-year expenditure forecasts, capital improvement plans)
• Rating agency “controllable” criteria
Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby helping the delivery of services to the people of Delaware.
Financial Reporting (clean audit opinion / CAFR award)
• First State Financials
• Staff involved in monitoring project management progress and milestones
![Page 8: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/8.jpg)
Priority Goals: Revenue
Expand the use of electronically filed returns to increase processing efficiency and accuracy while reducing refund cycle times and costs.
Integrate the Division’s technological and human resources to produce a balanced, comprehensive and cost-effective enforcement program.
Provide courteous, professional, and timely service to taxpayers
![Page 9: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/9.jpg)
Enforced Collections: Total & $ per Enforcement Staff
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
FY07 FY08 FY09 FY10 FY11
Enfo
rcem
ent $
per
Sta
ff
$0
$5
$10
$15
$20
$25$30
$35
$40
$45
$50
in M
illio
ns
Tota
l Enf
orce
men
t $
Total Enforcement Collections (R) Enforcement $ per Staff (L)Enforc Staff Target = $6 to $1 (L)
Percent Electronic Returns & Total Staffing
0%
10%
20%
30%
40%
50%
60%
70%
FY07 FY08 FY09 FY10 FY11
Per
cent
Ele
ctro
nic
(L)
215
225
235
245
255
265
275
Tota
l Sta
ffing
(R)
% Electronic Returns (L) Total Staffing (R)% E-Return Target is 5% Growth (L)
Avg Speed to Answer Calls vs. Staffing Levels
0
5
10
15
20
25
30
35
FY07 FY08 FY09 FY10 FY11
Avg
# Se
cond
s on
Hol
d
215
225
235
245
255
265
275To
tal S
taffi
ng
Avg Speed of Answer (L) Total Staffing (R)Avg Speed of Answer Target (L)
Refund Issuance Time vs. Staffing Levels
0
5
10
15
20
25
FY07 FY08 FY09 FY10 FY11
Avg
# Da
ys to
Ref
und
215
225
235
245
255
265
275
Tota
l Sta
ffing
Electronic Refunds (L) All Refunds (L)Staffing Levels (R) Electronic Refund Target (L)
High Level
![Page 10: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/10.jpg)
Customer Level
![Page 11: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/11.jpg)
Project Level
Beverage Fee Compliance: Automated Call Program
![Page 12: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/12.jpg)
Project Level, con’t
![Page 13: State of Delaware - - Performance Management Practices...Achieve maximum revenue contributions ($263.1 million in FY12) to the state’s General Fund from Delaware’s lottery, thereby](https://reader035.fdocuments.in/reader035/viewer/2022071423/611d27f56ebbae26db655132/html5/thumbnails/13.jpg)
Questions or Comments?
Thank You!