State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July...

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State of California Webmaster User Group May 24, 2012

Transcript of State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July...

Page 1: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

State of California

Webmaster User Group

May 24, 2012

Page 2: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

Agenda

How Does DMV Use Social Media

Twitter

Facebook

DMV Social Media Process

Benefits of Social Media

Lessons Learned

What’s Next

Page 3: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

How does DMV use Social Media?

Distribute Information

Promote News

Provide Customer

Service and Support

Control Corporate

Branding

Direct Traffic

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DMV Before Social Media

Page 5: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

DMV on Twitter

Page 6: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

What Does DMV Tweet About?

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What Does DMV Tweet About?

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DMV Twitter Followers

July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers

6,500

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Twitter Growth

Page 10: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

Best Time for Retweets

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DMV Twitter Feed

http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
http://visibletweets.com/
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DMV on Facebook

Page 13: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

Facebook for Customer Service

Page 14: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets
Page 15: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

DMV Social Media Process

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Benefits from Social Media

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Page 18: State of California Webmaster User Group May 24, 2012 · 2017-12-05 · DMV Twitter Followers July 1, 2010 – 1,634 Followers May 23, 2012 – 6,500 Followers 6,500 . ... Retweets

What’s Next?

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[email protected] Twitter: @derek_chan04


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