State of Arkansas Consumer Assistance Advisory Committee

In Person Assister Program Monthly Update

June 14, 2013

www.pcghealth.com

Agenda | Topics of Discussion

A. Welcome B. New Staff Introduction– Tomika Clark C. IPA Guide Organization Contracts – Thomas Herndon D. IPA Guide Training Curriculum Update/Committee feedback - Steve

Lease E. Outreach and Marketing Update/Committee feedback - Mangan

Holcomb Partners F. Update on Eligibility Systems – Suzanne Bierman, Bashorat

Ibragimova G. Broker/Agents Training Update/Committee feedback – Bruce

Donaldson H. Questions/Answers

Consumer Assistance Advisory Committee Meeting 2

IPA Guide Organization Contracts | Update

- 27 Contracted Organizations - 588 Guides throughout Arkansas

Consumer Assistance Advisory Committee Meeting 3

Training Curriculum | Update - Steve Lease

Consumer Assistance Advisory Committee Meeting 4

Outreach and Education | Update

OUTCOMES REPORT ON THE FOCUS GROUPS

Consumer Assistance Advisory Committee Meeting 5

Eligibility Systems | Update

Consumer Assistance Advisory Committee Meeting 6

Agent/Broker Education | Update • Meetings for Agents & Brokers to be Held in at least 7 areas of Arkansas:

• Little Rock July 9th • Fort Smith July 10th • Fayetteville July 11th • Jonesboro July 15th • West Memphis July 16th • Eldorado July 24th • Texarkana July 25th

Consumer Assistance Advisory Committee Meeting 7

Agent/Broker Education | Update • University Of Arkansas- Partners for Inclusive Communities- David Deere - Help coordinate meetings

• Arkansas National Association of Health Underwriters- Mike Castleberry - Sponsor Announcement- 10,000+ Agents & Brokers (resident) - Online Registration - Will provide venues - Minimal charge for food & beverage

• Arkansas Health Connector Division - Welcome Video of Commissioner (Mangan Holcomb partners) - Bruce Donaldson provide 1 hour of Continuing Education (ACA) - Bob Alexander provide 1 hour of Continuing Education (Ethics)

Consumer Assistance Advisory Committee Meeting 8

Agent/Broker Education | Update

Agent Broker Slide Deck - ACA Background - Benchmark Plan for Arkansas - Grandfathered Plans vs. Non-Grandfathered Plans - Individual Marketplace - SHOP Marketplace - Role of Brokers & Agents in Marketplace

Consumer Assistance Advisory Committee Meeting 9

Agent/Broker Education | Update

Questions/Comments

Consumer Assistance Advisory Committee Meeting 10

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