State Information Technology Agency 2008/9 Annual Report ...
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Transcript of State Information Technology Agency 2008/9 Annual Report ...
State Information Technology Agency
REPORT TO THE PORTFOLIO COMMITTEE FOR
PUBLIC SERVICE AND ADMINISTRATION
2
MATTERS FOR DISCUSSION
SITA’s Mandate (SITA Act 88 of 1998)
MANDATED SERVICES TO GOVERNMENT
MUST” AND “MAY” SERVICES
SITA OFFERINGS EXPLAINED
SERVICE DELIVERY PRESCRIPTS
PROCUREMENT ISSUES RAISED
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
TENDERS MENTIONED IN THE MEDIA (SMART CARD)
COMPREHENSIVE CLIENT LISTS & INFORMATION
ALLEGATIONS OF CORRUPTION LEVELLED AGAINST SITA
HIGH RISK AREAS FOR CORRUPTION
WHAT HAS ANALYSIS PROVIDED?
SITA MANDATE
SITA’s Mandate (SITA Act 88 of 1998)
to (a) improve service delivery to the public through the provision of information technology, information systems and related services in a maintained information systems security environment to departments
and public bodies;
and (b) promote the efficiency of departments and public bodies through the use of information technology.
MANDATED SERVICES TO GOVERNMENT
Transversal Systems (Act) – Full Life Cycle
Standards & Certification (Reg 4.2 & 4.3)
IS Convergence Strategy (Reg 4.1.1)
Disaster Recovery Strategy
(Reg 4.1.2)
IS Inventory(Reg 4.6)
ICT ResearchPlan
(Reg 4.4)
… and Services as per BA (Reg 5)
Private Telecoms Network (Act) – Full Life Cycle
Manage ICT Procurement(Reg 7.4, 8.2, 10.2, 10.12, 11.1)
“MUST” AND “MAY” SERVICES
• Provide and maintain a PTN / VAN
• Provide and maintain transversal information systems
• Provide data processing for transversal information systems
• Procure IT for government
• Set standards regarding interoperability
• Set standards regarding information systems security
• Certify all acquisitions for compliance with interoperability and security standards
• Eliminate duplication
• Leverage economies of scale
• Provide training
• Provide application software development
• Maintain software and infrastructure
• Provide data processing for department-specific applications or systems
• Provide technology or business advice for IT
• Carry out research and development
• Provide management services
• Sell authentication products
SITA must: SITA may:
N.B.: MAY services become MUST services after they have been included in a Business Agreement with a Department
SITA OFFERINGS EXPLAINED
THE SITA SERVICE CATALOGUE
• The SITA Service Catalogue provides a detailed explanation of the
services that SITA provides.
- The service provision happens within 7 capability areas.
- The capability areas are then broken down into 56 service groups or sub-
capability areas.
- The sub-capability areas are in turn broken down into 233 services elements.
- The service elements comprise of 1140 service components.
Value Add Services
IT CONSULTING & ADVISORY
INFORMATION MANAGEMENT
Full Outsourcing
MANAGED APPLICATIONS
MANAGED DESKTOP
MANAGED INFRASTRUCTURE
Support & Transaction Services
COMMERCIAL PRINTING
TRAINING
SOURCING
PROJECT MANAGEMENT
Systems Integration & Solution Development
SOLUTION DEVELOPMENT
SYSTEMS INTEGRATION
End-to-end management of IT operations to enable high performing business Predictable delivery and integration of new & existing
systems to transform business processes into industrial solutions
Provisioning of support services that ensures the successful execution of IT initiatives and processes
BUSINESS CONTACT CENTRE
SITA offers a spectrum of additional services to address your professional and business requirements
THE SITA SERVICE CATALOGUE (as made communicated to SITA clients)
SECURITY MANAGEMENT
OUTSOURCING SERVICES
A complete suite of application management services including maintenance and support of an application, groups of applications or the entire application portfolio
Managed desktop services provide a cost effective approach to fully manage specific desktop support requirements including remote and on-site support. Other services include desktop security, software distribution and patch management
Managed infrastructure services refers to the provision or management of an organisation’s entire IT infrastructure to enable the streamlining of IT operations while increasing flexibility, scalability, predictability and security
• Application Problem Resolution and Application Service Support• Application Deployment
– Full Application Rollout, Migration Preparations• Application Security
– Encryption• Application Maintenance
– Application Monitoring, Application Optimisation, Performance Reporting, Database Maintenance and Support
• Desktop Management– Desktop Backup, Image Management, Patch Management and Software
Distribution• Device Lifecycle Management • Field Support
– Hardware Maintenance & Support and Software Maintenance & Support• File and Print Services
– Print Management and File Management
• Hosting and Storage Services• Network Connectivity
– Wide Area Networks, Local Area Networks, Internet Connectivity, Remote Access
• Telephony– IP Telephony, Voice / Video Conferencing
• Unified Messaging – Email, Fax, Voicemail, SMS and IM Integration
• Collaboration Services– Web Conferencing, Collaboration Workspace
Business Service Description Services
MANAGED APPLICATIONS
MANAGED DESKTOP
MANAGED INFRASTRUCTURE
VALUE ADD SERVICES
Consulting and advisory service focuses on providing high value consulting services in the key areas of IT strategy, security, governance and enterprise architecture. These services assist in defining how organisation’s IT capabilities operate and ensure that the solutions developed adhere to the government wide architectural, interoperability and security standards
The ability to access, share and use timely information is critically important to business efficiency. SITA Information Management services has a deep understanding of the business and technology dimensions of the information challenge to help organisations improve decision making, financial management, regulatory compliance and customer service
• Business Intelligence• Data management & Architecture• Information Management Diagnosis• Portals and Content Management
Business Service Description Services
SOURCING
IT CONSULTING & ADVISORY
INFORMATION MANAGEMENT
Through the identification of synergies in government acquisitions, the scale of consolidated government spend can be leveraged to cost-effectively procure IT on behalf of government clients. End-to-end sourcing services includes strategic sourcing to address similar cross government requirements as well as singular procurement request fulfillment for specific requests
• Strategic Sourcing• Tactical Sourcing• Vendor Management• Contract Management and Maintenance• Requisition and Fulfillment• Supply and Demand Management• Procurement Reporting
• Enterprise Architecture• Technology Research• IT Governance Maturity Assessment• IT Governance Design• IT Strategy Development• IT Strategy Execution• Security Advisory• Certifications
VALUE ADD SERVICES, continued
Business Service Description Services
SECURITY MANAGEMENT
Security management encompasses the entire lifecycle of security solutions from execution of initial security assessments, certifications and strategies to the design, implementation and operation of security solutions. Security management services provide security solutions that ensure compliance to information security standards
• Security Strategy Development • Security Policy Development • Business Continuity Planning • Risk Management • Compliance Assessment and Certification • Security solution blueprint / architecture
development • Threat Management (Infrastructure,
Applications)• Vulnerability Management • Identity and Access Management • Security solution maintenance and support • Security Awareness and Training Programmes • Physical Infrastructure Security
SYSTEM INTEGRATION SERVICES
Business Service Description Services
System development brings together under one umbrella the full scope of the solution development lifecycle, from the project inception through to the deployment of solutions into the operational environment
By fulfilling the role of prime systems integrator, the full scope of SITA’s systems integration expertise can be leveraged to streamline and integrate business processes and IT systems across the enterprise to address business requirements within every function. The IFMS project is example of an SI initiative that is currently underway to transform Governments transversal applications
• Application Planning– High level requirements definition– Current capability assessments– Solution Blueprint
• Application Design• Application Development• Application Testing• Application Deployment
• Design integration architecture• Integration component design• Integration component build• Application integration• Functional Testing• Technical Testing• Network Transport – LAN & WAN• Application Hosting
SOLUTION DEVELOPMENT
SYSTEM INTEGRATION
• Application Hosting• Application Security• Hosting Advisory• Network Advisory• Disaster Recovery
• Network Advisory• Hosting Advisory• VPN and Tunneling
SUPPORT AND TRANSACTIONAL SERVICES
Commercial printing services include the preparation of media for printing and delivery of print jobs. Finishing tasks such as binding and laminating are also included within the commercial printing service
Training services offered by include end-to-end training components - from the development of IT training curricula through to the delivery of courses and the assessments and certification of personnel
The established contact centre infrastructure is leveraged to execute routine and repeatable transaction-based processes on behalf of organisation allowing them to focus on their core business
• Pre-processing– Document composition, scanning,
form generation, and data conversion
• Printing– Laser and line printing
• 3rd Party Training Management–Course identification, evaluation,
selection • Training Assessment
–Candidate evaluation, scoring and communication
• Contact Centre Agent Setup• Customer Interaction Management• Manage & Plan Contact Services• Manage Customer Interaction Supply &
Demand• Plan Delivery of Customer Interactions
Project management services ensures that projects, driven by clients or SITA, are planned appropriately and executed in controlled way according to a defined project plan
• Project Planning & Mobilisation– Establish Plan and Governance
• Project Monitoring & Controlling– Manage work plan, costs, resource,
quality etc.• Project Sign-off & Closure
Business Service Description Services
COMMERCIAL PRINTING
TRAINING
BUSINESS CONTACT CENTRE
PROJECT MANAGEMENT
• Agent Performance Management• Agent Training and Communication• Call Centre Application• Call Centre Reporting• Customer Application Integration
• Post-processing– Print quality control, bookbinding,
laminating, packaging and delivery
• Training Delivery– Managing training venue, resources,
and delivery • Training Development
– Design, Development and improvement of training curricula
SERVICE DELIVERY PRESCRIPTS(BUSINESS AGREEMENT AND SERVICE LEVEL AGREEMENTS)
SERVICE DELIVERY PRESCRIPTS AS PER THE SITA ACT CH6. (20)
The Act prescribed that a Business Agreement be entered into between SITA and participating departments:
• A business agreement to regulate the relationship between individual participating departments or organs of state and the Agency must be concluded.
• The business agreement must be supported by service level agreements negotiated between individual participating departments or organs of state and the Agency.
• Contracts, rights and obligations existing at the time of transfer of assets from participating departments or organs of state must be ceded to the Agency.
DEPARTMENT OF DEFENCE – SERVICE LEVEL AGREEMENTS STATUS
Y20020DOD
BA SIGNED
(Y/N)
TOTALUNSIGNED SLA’S
SIGNED SLA’S
CLUSTER/ PROVINCE/
CBU
SAPS BA & SLA STATUS
YR26,0m10SAPS Development
R1,030bn7 0Total
YR5,0m10SAPS Specialized Consulting Services
YR382,2m10SAPS Distributed Desktop Services
YR210,0m10SAPS Network Services
YR5,6m10SAPS Bureau Services
YR211,4m10SAPS Centralized DP Services
YR189,8m10SAPS Application Maintenance
BA SIGNED
(Y/N)
TOTALUNSIGNED SLA’SSIGNED SLA’S
CLUSTER/ PROVINCE/
CBU
CRIME PREVENTION CLUSTER
96%20 7211TOTAL
100%40202DOJ
80%61203DCS
100%3 3ICD
100%3 12NIA
100%4 2 2NPA
% Signed Not Signed
SignedNot Signed
Signed DEPARTMENT/ORGAN OF STATE
TOTAL
Optional SLA’s
Mandatory SLA’s
ECONOMIC, INVESTMENT AND EMPLOYMENT
79%58613633TOTAL
100%10001Cyberia
100%30300ICASA
100%40103Dept. of Communication
100%63003Dept. of Transport
100%60303Dept. of Agriculture
100%30003Dept. of Public Enterprise
0%41030RD & LR
75%40310Dept. of Public Works
80%60213Dept. Of Labour
100%80008Nat. Treasury
100%40103DTI/CIPRO/SEDA
0%10010SARS
85%41003STATSSA
% Signed Not Signed
SignedNot Signed
Signed DEPARTMENT/AGENCY OF STATE
TOTAL
Optional SLA’s
Mandatory SLA’s
GOVERNANCE, ADMINISTRATION& INTERNATIONAL
72%575131128TOTAL
100%30003PRESIDENCY
66%62103DPSA
100%40103OPSC
25%40130PALAMA
0%30030GPW
25%40130DFA
50%83014DHA
100%40103DEAT
100%30003NYC
66%30111IEC
100%110704GCIS
% Signed Not Signed
SignedNot Signed
Signed
TOTAL
Optional SLA’s
Mandatory SLA’s
DSD & SOUTH AFRICAN SOCIAL SECURITY AGENCY
100%60105DSD
77%174508TOTAL
64%114403SASSA
% Signed
Not Signed
SignedNot Signed
Signed
TOTAL
Optional SLA’s
Mandatory SLA’s
SOCIAL CLUSTER
85%74646418TOTAL
100%35 32 3Housing
66%96 12Health
100%5 203DWAF
100%10 7 3DoE
100%1 1 SACE
100%2 1 1Umalusi
100%3 3Sports
100%6 3 3DAC
% Signed
Not Signed
SignedNot Signed
Signed DEPARTMENT/STATE AGENCY
TOTAL
Optional SLA
Mandatory SLA’s
SERVICE LEVEL AGREEMENTS PER PROVINCE
365 50 315 TOTALS
918NORTH WEST PROVINCE
491039GAUTENG
53251LIMPOPO
36333WESTERN CAPE
622042KWA-ZULU NATAL
56353EASTERN CAPE
100%13.70%86.30%As Percentage
30030NORTHERN CAPE
27324MPUMALANGA
43835FREE STATE
TOTAL NOT SIGNED SIGNED PROVINCES:
PROCUREMENT ISSUES RAISED
Tender Cancelled to Allow for Further Consultation
Allegations of SME’s Exclusions/Tenders Favour Big Players
SITA obo DepartmentsTransversal Tenders
385 – Cabling; PC’s and Peripheral Equipment
433 and 439 (Server and Router Gear and Maintenance Services)
Person Suspended pending outcome of Disciplinary Hearing
Contravention of Delegation of Authority by Provincial Manager
Various DepartmentsLimpopo Province
(various tenders)
SITA acknowledge the omissions. Controls tightened
AG points to failure to comply to tender policies
Department of Home Affairs
WHO-AM-I-ONLINE
ACTIONISSUEDEPARTMENT/
PROVINCE
TENDER
PROCUREMENT ISSUES RAISED,…
Engagements held with IJS Board as Facilitated by the DG:DoJ and CD.
Agreements in Place on how the issues are to be resolved
Delays in Concluding Tenders or Extending Tenders
Integrated Justice System cluster
Various Tenders
(Exhibit Management
Automatic Vehicle Location
NCIPHER Security Devices for Integration
Detention Management
Auditor General to issue a Report in terms of “Agreed Upon Procedures”
Delays in the Award of the Tender
SITA/DPSANext Generation eGovernment programme
Auditor General Dealt with the Matter – conclusion is that there was no merit in the allegations
Allegations of Tender Influencing
SITA/DPSANext Generation eGovernment Tender (Business Process Re-engineering)
ACTIONISSUEDEPARTMENT/
PROVINCE
TENDER
PROCUREMENT ISSUES RAISED,…
SITA Draft Procurement Strategy seeks to address Decentralization of Procurement to Support Local Economic Development.
SITA Tenders Not Supporting Local Economic Development and Support Eradication of Unemployment
SITAVarious Tenders
Engagements continueLocal SME’s and BEE companies feel marginalized
SITA on behalf of Government Departments
Tender 285 (Seat Management Service tender – Leasing of Computer Equipment)
ACTIONISSUEDEPARTMENT/
PROVINCE
TENDER
PROCUREMENT CHALLENGES
Draft Procurement Strategy proposes further Capacitation to improve turnaround times.
4. Procurement Lead Times are “long”
On big tenders requirements are for up to 30% subcontracting to SME’s. There is a requirement to closely manage the sub contracting models as there are concerns raised with excesses by some of the big players.
3. SME and BEE imperatives
Strategy to Devolve Procurement to Regions with proper Capacitation on the table for discussion and approval.
2. Dealing with Local Economic Development requirements in Provinces and Local Government
Involvement of Auditors right through the Procurement process being implemented.
Collaboration with SIU
Anti- Corruption and Anti- Fraud drive and pronouncements and Actions
Protocols will be developed to regulate the development of Specifications being used to solicit bids
1. Dealing with Allegations of Corruption
MITIGATIONCHALLENGE
PROCUREMENT CHALLENGES,…
Proof of Concepts undertaken to test Toolsets to manage and mitigate against information leaks.
Re-emphasized the use of the Corporate Communication function for any communications with media.
8. Leaking of Procurement information
Sensitization and education sessions planned.
Disciplinary measures put in place for non-conformance
7. Non Compliance to SITA Act prescripts
Issues raised in numerous forums to sensitize stakeholders of a need for long term planning to achieve the “Leverage Economies of Scale” principle.
6. SITA has no access to government long term ICT Master Systems Plans for procurement planning
Procurement is now viewed as a core function
Competency assessments and skills gap closure mechanisms will be implemented.
Business case submitted to fill vacancies – Budgetary constrains in the FY09/10
5. Capacity Challenges (e.g. Strategic Sourcing Capability)
MITIGATIONCHALLENGE
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
SITA did not open the bids in public as per the invitation to bid which was in line with their procurement policy and procedure, but contrary to the Regulations.
Project Documentation was not approved by the then Director General (DG) Mr. M J Maqetuka as required. This included a Business Case, project charter and plan
Procurement Process
a) No business agreement existed to clarify the roles and responsibilities of both SITA and the Department of Home Affairs (DHA) during the procurement process which started in April 2006.
WHO-AM-I-ONLINE
AUDITOR GENERAL
FINDING
TENDER
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),…
The respective reports signed off by BEC members as approval of their recommendation to the Recommendation Committee could not be provided.
The Chairperson of the BEC did not meet the criteria to be appointed as such as prescribed in the SITA Regulations.
Individual score sheets could not be submitted and the BEC had not compiled a formal risk report.
The bid by Gijima AST Consortium was not rejected for submitting an invalid tax clearance certificate by one of the sub-contractors
Each member of the Bid Evaluation Committee (BEC) is required to sign a declaration of confidentiality relating to the evaluation, three members of the BEC did not complete the declaration form
WHO-AM-I-ONLINE
AUDITOR GENERAL
FINDING
TENDER
TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),…
The R1,9 billion tender price was likely to be understated at the time of submission to the RC due to outstanding pricing information for certain items not being submitted despite being requested from the bidder.
No evidence was found that the award was published in the Government Tender Bulletin and on the SITA website.
Although Ideco scored the highest points for Part A, they were not recommended by the BEC due to, inter alia, that the pricing for certain components was incomplete such as pricing for formal training was excluded and hardware maintenance and spares did not include costing. GijimaAST, the successful bidder, also submitted pricing that was incomplete, for example the pricing for foreign language support as well as international supply and shipping cost was not included in the proposal. Furthermore, installation costs and plans for the foreign sites were not priced and the Bills of Material for part B were not provided.
WHO-AM-I-ONLINE
AUDITOR GENERAL
FINDING
TENDER
COMPREHENSIVE CLIENT LISTS & INFORMATION
In terms of SITA engagement model with government departments
The direct client contact person for SITA is the Government Information Technology Officer (GITO)
The Comprehensive List of the GITO’s is Attached As Annexure A
THANK YOU!