State Health Resource CentreGhhattisgarh

Stale Health Training Centre Building,Kalibadi, Raipur - 492001, Chhattisgarh, Ind iaTel: 0771-2236175, Tele-Fax: 0771-2236104.e-mail: shrc.cg@gmail.com, Web : www.shsrc.org

Selection of Vendor for operating fleet 102 (Mahtari Express)

Minutes of pre-bid meeting held on 13th April, 2013.

The pre-bid meeting for the above was held on 13lh April, 2013 in the SHRC office asscheduled. Following were present:

From the potential bidders• Shri Anju Gupta , Business Analysis!, Emoxsha Tech• Shri K Suresh, Operation Head , GVK EMRl• Shri Amit Garg, Secretary, CAMP Rewa

• Shri N P Singh, Secretary, Aryabhatta Computers• Shri Jinesh, Manager, Zigitsa• Shri Punit K Sharma, Vice President, Wockhardt Foundation

• Shri Anil K Sharma, AGM (Projects), Dr Jain Video of Wheels limited

From the SHRC• J P Mlsra, Executive Director

• Dr Sheetal Prakash Vyas, Programme Associate

The purpose of the meeting was to clarify such points to the representatives of potentialbidders which may be clear to them from reading the RfP document.

Shri Anuj Gupta from Emoxsha Tech sought clarifications on a number of issues. These aresummarized below:

Query from EmoxshaWho would be responsibleinsurance and safety of fleet

Is 30 day period sufficientorganize the start-off ?

Can the call centre be set No.outside the State ?

ResponseThe vendor will be responsible for all expenses relatedto operating the fleet. The State's contribution is tohandover the vehicles to the Vendor after these aredelivered by the supplier.Other bidders felt that time allowed in the RfP issufficient.

Query from Emoxsha ResponseCan technology developed I Note 2 in para 8 [eligibility] of the RfP specificallydeployed in the USA be used?

Will the mobilization advancegiven in instalments ?

allows parties providing similar services in othercountries to participate in the bid.Advance will be given in one instalment againstsubmission of bank guarantee as already specified inthe RfP.

Shri Suresh from GVK EMRI submitted a written letter from his organization seekingclarification on certain points and seeking 20 days for submission of bids. It was clarifiedthat, being a re-tender, it would not be possible to change the last date for submission oftenders. Responses to the specific queries as provided during the meeting are summarizedbelow.

S. No Query from GVK-EMR1 Response given

IV

300 Vehicle will be purchased by State Govt.(Page 3 clause 4.1)

Please specify makes and model of the vehicleto assess operational

Vehicle has already been finalized (page 3clause 4.2)

Do these vehicle need any fabrication, if soplease furnish details of requirement and alsoplease clarify, who will bear the cost of fabricationincluding stickering,

102 Toll free number (page 3 clause 4.4 note2)

We suggest that the toll free number "102" to beprovided by Government, though the successfulbidder will participate in all activities to procurethe number. Also please be clarified whether theincoming calls to :102" toll free number will becharg_ed_by _the tejeconn_ operator orjiqt._

Hospital-to-Hospital transport (Page 4 clause4.9)

In case delivery point decides to refer the client toanother Hospital as soon as it reaches thedelivery point (not after waiting period), will thetransfer be considered as additional trip?

The agency will be required to establish acall center (Page 3 clause 4.4.note 2)

We suggest to specify details of call center tobring all bidders onto same platform, e.g.Number of seats, minimum standard of Switchand server etc.

The vehicle would be the ambulanceversion of Chevrolet Tavera (diesel)

No fabrication would be required.

The toll free number will be free for thepublic who would make the calls. Thevendor will, however, have to pay for thecalls as per the relevant fee / rateschedule prescribed by the BSNL orother access providers.

If the delivery point makes the referralwithin the 30-minute waiting period, it willNOT be counted as extra trip.

Every bidder has to make an assessmentbased on the data on volume of businessprovided in the RfP document.

S. No

VI

Query from GVK-EMRI

The amount of penalty shall be calculated asRs.[{300- 'number of vehicles operated in themonth 1} x 10,000] (Clause 7.2) :

We suggest as there is proportionate deduction inthe service fee based on actual number of tripstaken, the penalty amount of Rs.10000 per tripshould reduce to Rs.1000 per trip or else Rs10000 per trip or else Rs.10000 is applicable onlyif minimum 95% of the target number of trips in amonth not achieved.

o n_se_gjven_

Suggestion not agreed.

Responses to other queries:

• Mr Singh (Aryabhatt Computers) suggested that a slab system of rates may beadopted. This was not agreed; it was explained that the RfP was finalized aftertaking into account all available information, including the slab system of rates.

• Mr Jinesh wanted to know if State will reimburse IEC expenses. He also wanted toknow as to who would be responsible for developing software. It was clarifiedvendor has to execute all activities related to organising and managing the fleetand that no other payment (than the per vehicle per month rate as may bediscovered through bidding) will be provided. It was also clarified that it would be inthe interest of the vendor to provide for IEC activities.

• Mr Sharma from JVoW wanted:to know as to how will the false calls be treated; willit be treated as a trip if the vehicle reaches the place from where call is receivedbut the client is either already gone or it was a false call. It was clarified that falsecalls are not foreseen.

Several vendors asked to clarify the deadline for payment of balance 10% (para 7.6). It wasclarified that the Agreement would specify a deadline in this regard; which would most likelybe not later than 90 days.

Since the queries were mostly in the nature of seeking clarifications, no changes in the RfPdocument are foreseen.

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