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Transcript of State Bank of India
Management of Indian Visa Application Center:
A study of State Bank of India, Sylhet Branch.
Internship ReportThis report is submitted for the partial fulfillment of the Bachelor of Business
Administration (BBA) program under the Department of Business Administration, Leading University Sylhet.
Submitted To
Department of Business Administration,
Leading University, Sylhet.
Supervisor By
Mr. Faisal Mohammad Shahriar
Assistant Professor
Department of Business Administration,
Leading University, Sylhet.
Submitted By
Syed Maksum Zabid
ID: 0701010084
Department of Business Administration,
Leading University, Sylhet.
Date of Submission: 31/01/2011
Letter of Submittal
Date: 31/01/2011
To
The Head
Department of Business Administration
Leading University, Sylhet.
Subject: Submission of the internship report
Dear Sir,
I submit my report with great respect to and grateful to you for help me to work and learn
about this subject. As a part of BBA program personally I completed my internship in a
grate bank State Bank of India.
During the internship program I came to learn about the banking system in a good
environment with the practical Subject - Submission of internship report Experience,
which help me entire professional life.
I may note here that there has been no dearth of sincerity on my part to bring the issue
into proper focus.
I will highly appreciate if you kindly accept the report. Your positive action regarding
this matter would be very much helpful for our academic as well as professional career.
Sincerely yours
Syed Maksum Zabid
ID: 0701010084
2
Letter of certificate
I am enormously please to declare that Syed Maksum Zabid, ID: 0701010084, a student
of the Department of Business Administration, 15th batch, Leading University, Sylhet
have been completed his internship in “State Bank of India, Sylhet branch”. He has
completed his internship report on the topic “Management of Indian Visa Application
Center” A study of State Bank of India, Sylhet Branch, Sylhet.
He has reviewed all the relevant literature and has surveyed a good number of people for
collection of both primary and secondary data. I have supervised his throughout the
preparation of the paper. I also certify that the paper is an original one and has not been
submitted elsewhere previously for publication in any form.
I am wished all the best in his effort.
________________________
Mr. Faisal Mohammad Shahriar
Assistant professor
Department of Business Administration
Leading University, Sylhet.
3
Acknowledgement
First of all, I express best gratitude to almighty Allah for completing this successful
internship program.
The report titled as “Management of Indian Visa Application Center a study of State
Bank of India: A Focus on Sylhet Branch”– an Internship Report has been prepared to
fulfill the requirements of BBA degree. I am very lucky that I have received utmost and
sincere guidance, supervision and co-operation from various persons while preparing this
report.
While I was preparing my internship report, I greatly remember the help and guidance
got from my honorable internship supervisor Mr. Faisal Mohammad Shahriar. Without
his help, it would not be possible for me to compile information, make necessary analysis
and complete the study report on time. I am deeply grateful to him, who has kindly spent
his valuable time in supervising study, suggesting approaches for addressing the
problems.
I wish to express my gratitude to Mr. Md. Safar Uddin, Senior manager & branch in
charge of State Bank of India. For giving me the permission to accomplish this study.
I am also grateful to Mr. Shyamal kanti Das, Junior Manager, State Bank of India,
Sylhet Branch and Mr. Tapan Kanti Das, Junior Assistant Officer of State Bank of India
and all officers and staffs in Sylhet Branch of State Bank of India for rendering me
cooperation to complete my internship program successfully.
4
Index
Contents Page Number
Executive Summery 06Introduction 07Origin of the Report 07Objectives of the Report 07-08Scope of the Study 08Methodology 08Limitations 08-09
Chapter-011.1 About State Bank of India 10-111.2. The State Bank of India in Bangladesh 111.3. Some facts about State Bank of India 121.4. Number of Branches in Bangladesh 12-13
1.5. State Bank of India in Sylhet Branch13-14
Chapter-022.1. Name, Designation and position of employees in State Bank of India, Sylhet branch
15-16
2.2. Special Offerings of State Bank of India, in branch
17
Chapter-033.1. Indian Visa Application Center 183.2. General conditions/ documents required for applying for Indian visa
19
3.3. Category of visas 20-22
Chapter-044.1. Findings 234.2. Recommendations 24
Chapter-055.1. Conclusion 255.2 Bibliography 26
5
Executive Summery
Banking structure has a great influence on the functioning of an economy. Each and
every bank within the banking structure has its impact on the perfectness of the banking
structure of an economy. Now-a-days, banks have become integral part of our life.
Modern life cannot be thought without banks. Well furnished banking structure can
accelerate the rate of economic growth by mobilizing the funds from surplus group to
deficit group who will use it for the expansion of productive activities
State Bank of India is the largest Indian commercial bank operating in 34 foreign
countries other than India. It has developed its business in Bangladesh very rapidly
because of the economic necessity of the country and its superior services, modern
systems etc. It is included Indian Visa Application Center for five months, which is
helping people to get various Indian visa especially for business related visa improved
business link between the two country.
In fine, it can be expected that State Bank of India will be able to overcome the problems
and become more successful than ever before as well as contribute to the development of
our national economy.
6
Introduction
State Bank of India is a foreign commercial bank that established its operations in
Bangladesh some years ago. But within a short period it has improved its position and
now is still improving. It is a modern bank and provides all types of banking services that
a bank can provide. Though there are some problems, it is a highly potential bank.
However, Internship is a part and parcel to complete BBA program. It is essential to get
experienced with real organizational situation and make a combination of theory and
practice. In performing internship program, I have chosen State Bank of India. I thought,
it will be more successful to become familiar with various modern banking processes if I
do it in a fast growing foreign bank like State Bank of India which has international
recognition.
Origin of the Report
Bachelor of Business Administration (BBA) academic program is the
building up of the theoretical knowledge about business administration
which is the base of practical knowledge. Internship program is an
attempt to provide business students an orientation to a real life
business situation in which we can observe and evaluate the use and
applicability of the theoretical concepts which were taught in the
classrooms. As per norm, this report is the requirement of the
fulfillment of the Internship program of BBA. This report is the outcome
of my 03 months work in State Bank of India, Sylhet branch.
Objectives of the Report
This research was designed to accomplish 02 types of objectives: Primary Objectives and
Secondary Objectives.
Primary Objectives:
7
To figure out how State Bank of India provides agency service of Indian Visa
Application Center in favor of Indian High Commission in Bangladesh.
Secondary Objectives:
To submit a report, for the fulfillment of my BBA practical.
To gather comprehensive knowledge on overall functions of a foreign bank like
State Bank of India.
Scope of the Study
The report is an attempt to demonstrate the information about Agency Service provided
by State Bank of India, e.g. working in favor of Indian High Commission through its
Indian Visa Application Center (IVAC) desk. For preparing this report, I have worked
mostly in IVAC desk in State Bank of India, Sylhet branch. I have also spent some time
in the foreign exchange department and the General Banking Department.
Methodology
This report is prepared under the light of my 03 months experience as an internee in State
Bank of India, Sylhet branch, Rose View Complex, Shahjalal Uposhahar, Sylhet.
Sources of Data collection:
Primary Sources:
Discussion with Bank Officers.
Personal observation.
Desk work in different sections/departments.
Secondary Sources:
Annual report of the Bank.
Consultation of related book and publications.
Different Statements.
File, balance sheet and various documents.
Limitations
8
There are some limitations of this report which are given below:
All the activities, ideas and perception based on Sylhet Branch; there is a little
deviation in developing the overall opinion regarding the performance of
whole State Bank India.
Many important information of SBI have been limited here because it could
not be collected for maintaining secrecy of the respective branches.
Limitation of time was a major constraint in making a complete study, due to
time limitation. The duration was only twelve weeks. It was too limited to
cover all the banking area. Many aspects could not be discussed in the present
study.
In many cases, up to date information is not published
Getting Relevant papers and documents were strictly prohibited by bank.
9
1.1 About State Bank of India
State Bank of India is the largest commercial bank in India in terms of profit, assets,
deposits, number of branches and employees. The origin of State Bank of India dates
back to 1806 when the bank of Calcutta (Later called the bank of Bengal) was established
in 1921, the bank of Bengal and two other banks (Bank of Madras and bank of Bombay)
were amalgamated to form the Imperial Bank of India were acquired by the Reserve
Bank of India and the State Bank of India was created on 1st July, 1955 by an act of
parliament of India to succeed the Imperial Bank of India.
The state bank of India (SBI) was created on 1st July 1955B an act of parliament of India
to succeed the imperial bank of India.
The origin of the state bank of India goes back to the first decade of the nineteenth
century with establishment of the bank of Calcutta in Calcutta on 2 June 1806. Three
years later the bank received its charter and was redesigned as the bank of Bengal (2
January 1809). A unique institution, it was the first joint stock bank of British India
sponsored by the government of bangla .the bank of Bombay (15 April 1840) and the
bank of madras (1 July 1843) followed the bank of Bengal. These three banks remained
at the apex of modern banking in India till their amalgamation as the imperial bank of
India on 27 January 1921.
The SBI has played a pioneering role in shaping the future of the banking industry in
India since its inception.
The bank started in 1955 with 480 branches and now it has 9033 branches in India and 56
branches /offices all over the world in 34 countries covering all the time zones.
The bank also maintains a comprehensive correspondent relationship with 593 top
ranking banks in 127 countries.
Along with its seven associate’s bank, one wholly owned banking subsidiary and nine
other non banking subsidiaries and joint ventures, the SBI has a towering presence in
10
Indian financial sector covering capital market, mutual funds, security trading, insurance,
factoring, credit cards acts.
State bank of India, India’s largest commercial bank operating since 1809 and the only
Indian bank to the among the top 200 banks in the world and top 20 bank in Asia .
Paid up capital of SBI is RS 5.36 billion. At present reserve bank of India holding
314338700 numbers of shares and 211960178 number of shares holding by others .the
percentage of share holding by RBI is 59.73% and others holding of SBI shares is
40.27%.
1.2. The State Bank of India in Bangladesh
Before the independence the Dhaka, which set up the city in July 1846, was taken over
the bank of Bengal when it opened its branch in Dhaka in 1862. Subsequently the bank of
banal was merged to imperial bank of India had fairly wide spread branch network in the
then east Bengal at Dhaka, Chittagong, Narayanganj, Mymensing, Rangpur, Sirajganj
and Chandpur.
The imperial bank of India becoming the state bank of India in 1955, provided services in
Bangladesh in its branch at Dhaka, chittagong and narayangonj continued till 1965, after
a brief interruption of ten years the bank was back in Dhaka in 1975 to continue long
tradition of service to this part of the world.
The Sate Bank of India was thus born with the new sense of social purpose aided by the
480 offices and three local head offices inherited from the imperial bank. The concept of
banking as mere repositions of community’s saving and lenders to creditworthy parties
was soon to give way to the concept of purposeful banking sub serving the growing and
diversified financial needs of planned economic development. The state bank of India
was destined to act as the pacesetter in this respect and lead the Indian banking system
into the exciting field of national development.
The bank is opened its 2nd branch (49th foreign branch) on 20th august 2003 at Agrabad,
Chittagong in Bangladesh to extend state of the art computerization banking services to
the people of the port city and commercial capital of Bangladesh
11
The bank opened its third branch (55th foreign branch) on 18th may 2005 at Sylhet in
Bangladesh to cater the banking services to the people of the country.
The bank opened its fourth branch (56th foreign branch) on 15th may 2006 at Dhaka,
Gulshan area in Bangladesh to cater the banking services including processing of Indian
visa.
1.3. Some facts about State Bank of India
The origin of the State Bank of India goes back to the first decade of the nineteenth
century with the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. Three
years later the bank received its charter and was re-designed as the Bank of Bengal (2
January 1809). A unique institution, it was the first joint-stock bank of British India
sponsored by the Government of Bengal. The Bank of Bombay (15 April 1840) and the
Bank of Madras (1 July 1843) followed the Bank of Bengal. These three banks remained
at the apex of modern banking in India till their amalgamation as the Imperial Bank of
India on 27 January 1921.The SBI has played a pioneering role in shaping the future of
the Banking industry in India since its inception.
The Bank started in 1955 with 480 branches and now it has 9033 branches in India and
56 branches/ offices all over Globe in 34 countries covering all the time zones.The Bank
also maintains a comprehensive correspondent relationship with 593 top ranking banks in
127 countries.
Along with its seven associates Banks, one wholly owned banking subsidiary and nine
other non-banking subsidiaries and joint ventures, the SBI has a towering presence in
Indian financial sector covering capital market, mutual funds, security trading, insurance,
factoring services, credit cards, etc.
1.4. Number of Branches in Bangladesh
The State Bank of India opened its branch in Dhaka on 5 th may 1975, after the
independence of Bangladesh. The bank opened its 2nd branch on 20th August 2003 at
Agrabad, Chittagong. The bank has opened its 3rd branch at Sylhet in Bangladesh on 18th
May 2005 to cater the banking services to the people of the Southeast region of the
12
country. The Bank has opened its 4th Branch on May 2006 at Gulshan, Dhaka.Growth of
branches is given below over upto thirty two years.
Table 01: Year wise Branch expansion (1975-2006)
Year 1975 2003 2005 2006
No of
Branch
expanded
01 01 01 01
Table 02: Name, Address and Opening of Operating Branches
NAME OF THE
BRANCH
ADDRESS OPENING DATE
Principal Branch 24-25Dilkusha C/A, Dhaka May 05, 1975
Agrabad Branch Agrabad C/A, Chittagong August 20, 2003
Sylhet Branch Rose View Complex, Uposhohor,
Sylhet
May 18, 2005
Gulshan Branch Gulshan ,Dhaka. May 2006
1.5. State Bank of India in Sylhet Branch
The SBI during the 2.5 years of its existence recorded an impressive growth in terms of
offices, reserves, deposits, investments and advances.
The business of the banks was initially confined to receiving the Saving Bank deposits,
Short Term Deposits and Fixed Deposit, issuing pay order, opening current Accounts and
circulating cash notes. The branch started cash credit account within the opening of three
13
months and now providing the service of Overdraft and medium Term Loans to its
valuable customers. Branch also provides utility services to its customers. The Financial
position of SBI, Sylhet branch as on 31.12.2007 is as follows:
1. Total interest received on account of term loan, Demand loans, cash credit, SOD
and overdraft was Tk 1.38 Crore
2. Total interest received on account of call money lending and other sundry interest
income was Tk 1.80 Crore
3. Commission received on letter of credit, deferred payment guarantees, other
guarantees and on collections amounting Tk. 5.25 Lac
4. Total interest paid on Term Deposits, Saving Bank accounts was Tk 1.25 Core
5. Operating expenditure such as salaries, allowances, PF and pension fund etc. was
Tk 26.50 Lac
6. Branch collected handsome deposits such as Fixed Deposit, Short Term Deposit
up to 31.12.2006 amounting to Tk 18 Crore.
7. The branch made total Loans & Advance up to 31.12.2007 amounting to TK 10
Crore
8. SBI, Sylhet branch earned operating profit up to 31.12.2007 amounting Tk 1 .2
Crore
14
2.1. Name, Designation and position of employees in State Bank of India, Sylhet branch
For any financial and non-financial organization, Management is the most valuable and
important resources of any kind of organization. And, a well-organize management
provides the organization to reach its ultimate goal. Management means planning,
organizing, staffing, directing and controlling of all financial and non-financial
resources of an organization. Different aspects of management practice in State Bank of
India are presented below:
Table 03: Name, Designation and position of employees in State Bank of
India, Sylhet branch:
No. Name Designation Job Description
1. Md. Safar uddin Senior manager Supervision &
Monitoring
2. Shyamal Kanti Das Junior Manager Loans & Advancing
3. Md. Habibur Rahman Junior Manager Monitoring AML &
Reporting
4. Mr. Shymal Kanti Dhar Assistant Officer Cashier
5. Mr. Shafi uddin Assistant Officer Customer service &
2nd Cashier
6. Mr. Kuldip Dey Assistant Officer Monitoring the
charge expense
7. Mr.Tapan Kanti Das Visa Officer Visa Officer
15
Figure 01: The organization structure of SBI, Sylhet:
16
MANAGER
ADVANCE MANAGER GENERAL BANKING
MANGER FOREIGN
EXCHANGE
ACCOUNTS OFFICER
CLEARING
OFFICER
CASH OFFICER BILL
OFFICER
CASH CREDIT OFFICER
OD &SOD OFFICER TERM LOAN & EXPORT OFFICER
FIELD STAFFSOFFICE STAFF
IMPORT &EXPORT OFFICER
Branch Manager
2.2. Special Offerings of State Bank of India, in branch
Real time truly International Online System with “Finacle”, they are providing world
class services at the customers convenient:
Short term deposits @ 7.00%
Suitable for business people
Interest on Daily Balance
FDR @ 12.75%
For any amount (12.50%)
For the period of 1 year
Savings deposit @ 7.00%
For All Types of Individuals
Daily Basis Interest Calculation
For All Types of Small Investors
Recurring Deposit @ 11.50%
For The Amount of Taka 500 and Multiple up to Taka 10,000
For the period of 5 years
Loans & Advances
Cash Credit Facility
Secured Overdraft
Overdraft
Term Loan
Car Loan
Flat/ Apartment Loan
17
Consumer Loan
Personal Loan
Executive Loan
Foreign Exchange
Processing of Export L/C’s
Issuing import L/C’s
3.1. Indian Visa Application Center
State Bank of India (SBI), the majority share holding of which lies with the Government
of India is the largest commercial bank in India and one of the top 20 banks in Asia.SBI
has 11448 branches in India and 92 branches outside India. It employs over 2 lacs
personnel for business operations worldwide.
SBI is the proud recipient of many recognitions/awards this year, the notable among them
being “ Bank of the Year 2008-India” by Banker Magazine, Most Admired Infrastructure
Financier” award by KPMG” “Top Public Sector Bank under SME Financing” by Dun
and Bradsheet and “Best Executive award” to the Chairman by Asia Money. SBI has
improved its ranking in Fortune 500 list, Forbes list of 2000 largest companies in the
world, Banker list of 1000 world banks, Brand Finance- Global 500 Financial Brand
recognition, to name a few.
Visa services of High Commission of India, Dhaka and Assistant High Commission of
India, Chittagong are outsourced to State Bank of India. Indian Visa Application Centre
(IVAC) at Gulshan, Dhaka was established in December 2005 followed by IVAC,
Chittagong in October 2006 and IVAC, Sylhet and IVAC, Motijheel in July 2009.
Together, IVAC processes around 5 lacs visa applications of Bangladeshi Passport
holders in a year, which, by far, could perhaps be the largest number by any visa
processing agency worldwide.SBI proposes to open more visa centres in Bangladesh to
provide timely and quality services to Bangladeshi nationals.
Provision of the other services in future is also being considered. Some of them are:
Issue of E- token for submission of visa applications at IVAC, Gulshan and IVAC,
Motijheel:
18
Online submission of visa application
Online passport tracking system to ascertain the status of application
Travel related services like sale of tickets, booking of seats in various medical
and educational institutions and hotels etc.
3.2. General conditions/ documents required for applying for
Indian visa
Passport, in original, with a minimum validity of six months as on the date of
submission of application for visa. The passport should have at least two blank
pages. Copy of the passport (first four pages and endorsement of extension of
validity if any) should be attached
Two recent identical passport-size photographs depicting full face.
Proof of Residence: Either a copy of National ID Card or Utility Bill such as
electricity, telephone or water bill
Proof of Profession: Certificate from the employer. In case of students, copy of
Identity card from the educational institution is to be attached. Proper document
to establish profession/ occupation( original and one set photocopy) e.g. govt.
order (GO), office permission , trade licence, retirement paper, student photo-id
card, certificate from local union parishad chairman or ward commissioner, land
record, voter id card etc.
Proof of Financial soundness: Endorsement of foreign currency equivalent to
US $150/- per applicant or copy of international credit card or updated bank
statement showing sufficient balance to finance travel to India.
19
Duly filled in visa application. All columns in the application form should be
completed carefully. Incomplete applications will be rejected.
3.3. Category of visas
Short-term Single Journey Visa
This type of visa is normally issued for a period of stay in India upto 90 days for the
purpose of tourism/ meeting relatives/ pilgrimage etc. The entry to India under this type
of visa will be one month from date of issue of visa.
Long-term Journey Visa
This type of visa is normally issued for persons whose children are studying in India and
dependents of persons employed in India or any other categories of persons requiring
long term stay in India.
Transit Single Entry Visa
Persons transiting through India by land / river to a third country will be issued transit
visa subject to production of ticket and valid visa for the third country.
Transit Double Entry Visa
Double entry transit visa will be issued to Bangladeshi nationals travelling by air subject
to stipulation that period during each stay should not exceed 72 hours and they should
possess confirmed return tickets.
Medical /Medical attendant Visas
In serious medical cases, medical visas with triple entry facilities may be granted. Along
with the patient, a maximum of two medical attendants will be allowed.
In addition to the documents indicated under “General Conditions’ above, persons
applying for medical visa are required to produce the following documents.
20
Medical certificate, in original, from recognized hospitals/ doctors indicating in
detail the medical condition of the patient.
Recommendation from the attending doctor for availing treatment abroad in case
of first visit.
Recommendation from the attending doctor in India in case of continued
treatment in India.
In case of hospitalization or long term treatment, proof of financial resources, as
indicated below, may be sought. (a) Bank statements for last 6 months (b)
Solvency certificate from Bank.
Business Visa
Persons applying for business visa are required to submit the following documents in
addition to the documents indicated under “General conditions”.
Name, address and contact numbers of applicant's business establishment in
Bangladesh
A letter from the sponsoring organization/company from India
A letter of recommendation from a recognized Chamber of Commerce in
Bangladesh
A copy of the Letter of Credit pertaining either to the last business transaction or
the impending business transaction with an Indian company
Journalist Visa
A person applying for journalist visa is required to produce, in addition to the documents
under “General conditions” an invitation letter from the organization in India on whose
invitation the person is traveling to India. Details of places to be visited in India must be
clearly indicated along with the schedule of visit.
Student Visa
Persons applying for student visa should enclose the following documents in addition to
the documents under” General Conditions”:
Evidence of admission to the Institute/Course in a recognised University / Board
in India.
21
Guarantee from parents/guardian, through the authorized Bank to the effect that
the applicant has enough financial resources to support studies in India and that
bank will remit the required foreign Photocopies of relevant academic certificates
on the basis of which admission is sought or has been obtained
Application for student visa should be submitted at least four weeks in advance of
proposed date of travel to India.
Research Visa
Approval of various Ministries in Government of India is required before Research visa
is granted. The applicant should submit visa application along with full particulars of
field of Research at least eight weeks before his travel to India to take up the work.
Conference Visa
Apart from the documents mention indicated under general conditions the applicant
should produce (i) a letter of invitation from the organizer of the conference in India. (ii)
A letter from the employer in Bangladesh.
Application for conference visa should be submitted at least four weeks in
advance of proposed date of travel to India
Employment Visa
Persons applying for employment visa should in addition to the documents under
“general conditions”, submit a copy of the appointment letter from the Indian
firm, a letter addressed to the Visa Section, High Commission of India, Dhaka
from the employer in India, testimonials of interview in India , copies of press
notification in India regarding the post. If the person is employed in Bangladesh, a
letter from the present employer is also necessary.
Persons traveling to India on Employment Visa are required to register
themselves with nearest FRRO.
Training Visa
Application for training visa should be submitted at least four weeks in advance
of commencement of training in India.
22
Persons applying for training visa should in addition to the documents under
“general conditions”, submit a copy of the letter from the institution in India, a
letter addressed to the Visa Section, High Commission of India, Dhaka from the
institution in India, If the person is employed in Bangladesh, a letter from the
present employer is also necessary.
4.1. Findings
During my internship period, I observed that Indian Visa Application center newly
introduced in State Bank of India though it is not related with Banking part, but as it
is a service Bank getting benefit from it. For example, Bank selling
Dollars/Endorsement and taking visa fee. But there are certain factors that the bank
management should look at. Customers should get more benefit, like most number
customer are unable to fill up the application from, some customer not able to come in
the bank, reducing the visa fee, easy process to get medical visa, increase the visa
processing time, taking long time to deliver passport etc. I want to highlights some
special findings below:
Some employees are not efficient because of lacking in proper training and
experience in perspective field.
It is in located in a major area of Sylhet.
Scope of market penetration through diversified product.
There is attractive market in Sylhet.
Lengthy communication between management of head branch.
Available products are not in sufficient to face immense competition.
High concentration on fixed deposit
23
4.2. Recommendations
As a visa processing system is one kind of service so to increase the efficiency in
customer service the State Bank of India should try to improve and develop the process
of providing services. To get a perfect process of delivering services, the customers
should be encouraged to participate by providing their valuable advices.
As most of customers are not able to fill up the application from management should
take necessary step such as there should be an advisor to help them.
As rules of the visa processing that all member must come in the bank for submit there
visa form but in case of like patient he or she not able to come in the bank that time
management should helpful to them.
Visa processing fee should reduce.
It is shown that in case of medical visa there is very complex process to get visa. In
case of medical visa management should apply easy process and gibe surety to get visa.
Visa processing time is not enough so management should increase time for applicant.
It is taken seven days to return passport it is the long time so management should take
step to reduce the time.
24
5.1. Conclusion
State Bank of India has from the very beginning experienced growth in their operations.
They started really small but have grown into a renowned and successful private bank
within the last five years. From the last five years it included Indian visa processing
service. It very helpful for peoples of Sylhet, cause before establishing this service
system peoples are had to Dhaka or Chittagong for getting Indian visa. But now it is very
easy to get visa from own city. It is providing service for five months. Because so many
peoples are needs to go our neighbor country for visit, business, studies, medical service
etc.
If the State Bank of India improve there banking service as well as visa processing
service that can help State Bank of India to gain more customer satisfaction and it will be
easier for them to retain their present customer base and also acquire new customers to
reach their goal of becoming the leading private bank in Bangladesh.
25
5.2. Bibliography
1. Banking Law & Practice by SYED ASRAF ALI & R.A. HOWLADER
2. Annual Reports SBI-2008-09.
3. Brochures and different forms including account opening form.
4. Operation manual on General banking of SBI.
5. Website of SBI (http://www.Statebankofindia.com)
6. SBI, CIRCULAR and Rules and Regulation.
7. Annual reports of SBI (2007-2008)
26
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