STATE AND LOCAL GOVERNMENT SUCCESS STORIES

Table of Contents

02 Foreword by David Taylor 03 The State and Local Government Landscape 04 Insight: Creating Integrated Government Solutions05 About Software AG Government Solutions06 Our Integration Platform: webMethods

07 Customer Story: Georgia Technology Authority 08 Customer Story: SANDAG/ARJIS 09 Customer Story: Mississippi Department of Human Services 10 Customer Story: CalSTRS

11 Awards and Recognition12 Strategic Partnerships

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The Changing Role of the Government CIO. by David Taylor, Vice President of Government Solutions for Software AG Governments, like all industries, are transforming in many of the same ways as tech startups. Modern government needs to be interconnected, efficient, innovative, end-user facing, and responsive to its citizens. But as Vice President of Government Solutions, it’s clear to me—as I am sure it is to you—that the role of the Government CIO comes with a unique set of organizational dynamics, regulatory constraints, and budgetary pressures. Honestly, those leaders, vendors, and stakeholders who haven’t spent considerable time in the government domain simply don’t understand the special challenges those of us who have face. This special set of conditions can be grouped around four key pillars: 1.Challenges: Everyone expects governments to be innovative and customer-facing innovative and customer-facing despite fixed budgets, and tight regulations. You have special legacy challenges, and, in many cases, one-off purchases were made because they were possible—not because they were strategic. Your face institutional complexity, siloed systems and the call to modernize despite investments that barely keep the lights on. On top of that, IT risks are multiplying in the form of both individual and nation-state hacking threats. The call to better engage citizens and save on operational budgets are not contradictory—but with weak planning, foresight, and technical integration they become so.

2.Fears: Governments face a confounding problem in aging staff, impending retirements—and great difficulty attracting the next generation of highly trained, highly experienced workers. Not only must you bridge the gap from legacy systems to modern technologies, but

you have to do that while the clock is ticking.This means you struggle to get the chance to be truly innovative or transformational. It must be said that in our world, IT security and regulatory compliance are priority number one. Which means that there’s often little room left for innovation and citizen-centered governance. But these aren’t options anymore. 3.Hopes: Real-time information, all the time, is the way toward accurate IT decisions and aligning stakeholder interests. By bringing the right data out of siloes and into the hands of the people, you not only streamline processes and save money—but you end up with smiling citizens. Trust goes up, engagement goes up, and instead of complaints you get partners in innovation.

4.Business goals: Improved IT security, better technological integration, smarter APIs, Web-facing portals, inter-agency agility and data-sharing are all goals the industry has in common with other businesses. What’s different is that you need to create actionable intelligence—which in your world means something special. Your users are citizens, who want a fast, accurate, user-friendly experience at the level of trust only a government is capable of achieving. So your IT foundations and ecosystems must be agnostic, futureproof, and exceedingly flexible under at times inflexible conditions.

David Taylor is Vice President of Government Solutions for Software AG where he serves as market strategist and subject matter expert for government practices. He brings over 30 years of experience from Florida State Government toSoftware AG. Prior to joining Software AG, David was Chief Information Officer at the State of Florida

and Executive Director at the Agency for EnterpriseInformation Technology. He served addtitionally as Chief Information Officer at the Florida Department of Children and Families and the Florida Department of Health.

State and local entities Agency focus areas

The State and Local Government Landscape

50 STATES 19,519 CITIES 3,031 COUNTIES 16,360 TOWNSHIPS 38,266 SPECIAL DISTRICTS 12,880 INDEPENDENT SCHOOLS 2,090 PUBLIC HIGHER ED INSTITUTIONS

ADMINISTRATIVE & FINANCEHEALTH & HUMAN SERVICESPUBLIC SAFETYTRANSPORTATION & INFRASTRUCTUREPUBLIC WORKSENVIRONMENT & NATURAL RESOURCESEDUCATION

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Modern, smart governments are interconnected, efficient, innovative and responsive to citizens. To achieve this, govern-ment needs a transparent environment that shares resources, and has the ability to tap into the power of data. The future of government really does look different. In some countries, citizens are already registering births online, receiving digital services, or self-serving their own documen-tation. This requires government organizations to get the right information at the right time. This can only happen when government seamlessly shares information between applications, partners and citizens with as much transparency as possible. Picture a sin-gle platform with comprehensive integration capabilities that allows your government to effectively manage applications, mobile devices, services, big data and APIs—seamlessly and dynamically balanced between the cloud and your own datacenters. Not there yet? With the help of an integration platform, governments can leverage the applications and processes they have spent decades building. This avoids costly, and potentially crippling, approaches like ripping and replacing. Making the leap from legacy to modern—while building an IT foundation that is flexible enough to handle any current or future technologies.

Integrated and transparent government means systems and data connected fast. It means information-sharing to reduce costs, strict compliance, no more legal blind-spots, and complexity managed. When real-time insights automatically become actionable intelli-gence, the potential for the solutions that follow is limitless.

Insight: Creating IntegratedGovernment Solutions

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In the world of government solutions,Software AG is the unrivaled leader. That’s because unlike nearly everyone else with some experience in the sector—we are vendor neutral. This means our platform-based solutions work in harmony with your existing IT landscape no matter who or what shaped it in the first place. Interoperable, architecture-agnostic, and agile, our philosophy means you’re never locked into proprietary systems. We make all leading databases and application platforms work together—better. Our mission is to reimagine integration, spark business transformation, and enable sector-leading innovation on the Internet of Things. We believe in data. In fact, it’s been in our DNA for more than 50 years. No wonder we’re masters of integration powered by our world-renowned webMethods Integration Platform. And Gartner have named us as “A Visionary” in the Gartner Magic Quadrant for Industrial Internet of Things (2019). But we also seek to combine the new with the old. That’s why we proudly offer our customers freedom from legacy. In a risk-free approach to modernization, we support you to deliver a better user experience, API enable processes and open your data—free of constraint. Achieve your agency mission, empower your organization and provide superior constituent services by leveraging your existing investments in legacy applications and data with our help. So with decades of experience in Enterprise Integration, Justice and Public Safety (JPS), Health and Human Services (HHS), Municipally-owned Utilities, and Citizen Engagement—we see our obsession with data and integration as foresight. And our understanding of the public sector is second to none.

About Software AGGovernment Solutions

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Digital data is in our DNA. It should be in yours too.Let us show you how. Mobility, citizen engagement, big data, and the Internet of Things are challenges for governments—and major opportunities. Legacy approaches, like installing large ERPs, and linking applications with point-to-point connections have only made things worse. On top of this, complex IT environments lead to increased security liabilities and compliance risks. The webMethods Integration Platform for Government makes all the difference.It allows you to bridge your existing applications to share data seamlessly. A platform’s common information channel, or ESB, makes your data universally available. The data is then aggregated in real time to give you a clear view of organizational performance and indicators—providing your staff with the right information at the right time to make the right decisions. New applications can be rapidly assembled with reusable components. And already existing applications are easily modifiable, service and API enabled, secure by design, and natively connect to all your systems on the platform. Perhaps most powerful of all, you can easily define the strategy for your organization’s digital transformation by aligning your IT portfolio with your strategic plan. Goodbye redundancy and complexity—hello cost savings coupled to risk and compli-ance management. With the webMethods Integration Platform for Government your or-ganization gets the industry’s leading solution. And the public sector’s most experienced experts.

Our Integration Platform:webMethods

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STATE AGENCIES IMPROVE PROCESSES AND SHARE INFORMATION IN REAL TIME The Georgia Technology Authority (GTA) introduces new tech-nology to state agencies to improve business processes and expand data-sharing opportunities. In the past, such agencies were limited by point-to-point, hard-coded integrations, siloed systems and manual, paper-based processes. But, with webMethods as its hub, GTA now offers Data Sharing Services (DSS) so agencies can share data in real time without interoperability worries. This keeps agencies focused on streamlining their services and better meeting citizen needs. The DSS architecture is a common point of integration among city, county and circuit agencies to state and federal entities. Using Software AG’s webMethods, GTA and agencies col-laborate at the front-end quickly, and easily meet emerging standards tied to MITA/CMS, NIEM and GJDX from the federal government.

GTA has provided consolidated connectivity to 20 different agencies, and more than 300 business processes with 700,000+ data exchanges a day. And because webMethods works with virtually any system, GTA extended the life of IT investments—and saved the state millions of dollars.

Customer Story: Georgia Technology Authority

Customer profileThe Georgia Technology Authority (GTA) manages the delivery of IT infrastructure services to 85 executive branch agencies and managed network services to 1,400 state and local government entities in the U.S. The authority’s strategic vision is to create a transparent, integrated enterprise where technology decisions are made with the citizen in mind. Its mission: to connect Georgians to their government.

New challenges• Improve availability of data between federal, state, county and local agencies as well as external partners

• Easy interoperability between systems and ap-plications

• Meet local, state and federal reporting and com-pliance requirements

Software AG solutions• webMethods Integration Platform

Key benefits• Existing IT investments preserved—millions of dollars saved

• Connectivity consolidated for 20 agencies and 300+ processes with 24 million data exchanges a month

• Improved decision-making and collaboration • Faster, easier delivery of new services to citizens

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SAN DIEGO GETS SAFER WITH ARJIS—REAL-TIME JUS-TICE INFORMATION SHARED VIA WEBMETHODS The Automated Regional Justice Information System (ARJIS) mainframe—upon which 11,000 law enforcement officers and analysts at 81 agencies relied—protects lives. But to keep the system state of the art, the public safety committee of the San Diego Association of Governments (SANDAG) wanted to move off the mainframe to a service-oriented, Web-based solution to meet the dynamic needs of law enforcement, and improve how information was integrated, shared and re-purposed.

Software AG helped transform ARJIS from a more costly, hard-coded system into a process-centric, Service-Oriented Architecture (SOA) where every piece of data flows through webMethods Integration Server. The solution re-used existing logic, helping to preserve SANDAG’s IT investments. The end result: increased information accuracy, timeliness and availability at less cost. Its structure promotes data sharing and cooperation at all levels for member agencies. Now with ARJIS, authorized per-sonnel can pull together information on criminal cases, cita-tions, gangs, arrests, traffic accidents, fraudulent documents and stolen property. Thanks to webMethods, that information is updated and exchanged in real-time, seamlessly, between systems and agencies

Customer Story: SANDAG/ARJIS

Customer profileSANDAG is an association of 18 local governments in the two California counties in the U.S. that border Mexico. It acts as a decision-making forum for the area’s governments and is led by a board of directors composed of mayors, council members and county supervisors. Advisory members include the U.S. Department of Defense. A division of SANDAG, ARJIS acts as a clearinghouse for criminal incidents and records among 81 agencies. ARJIS is responsible for major public safety initiatives and serves as the region’s information hub for officer notification and information sharing as well as the exchange, validation and real-time uploading of public safety data.

Software AG solutions• webMethods Integration Server• Software AG Consulting

Key benefits• Maximum data accessibility for law enforcement agencies

• Improved operational efficiency and public safety

• Redundant data points eliminated, increasing data quality and integrity

• Faster systems integration, thanks to standards-based, re-usable components

• Simplified information access via modern user interfaces

• Consistent views of incidents and evidence across different data sources

• Increased responsiveness due to alerts and notifications based upon predefined events

• Hundreds of thousands of dollars saved monthly in mainframe maintenance

• More reduced costs due to consolidation and standardization

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TURNING DATA INTO SMILES The Mississippi Department of Human Services serves the state’s citizens by making sure children get nutrition, helping individuals achieve self-sufficiency, and assuring the elderly can live with dig-nity. Its systems process over $360 million in child support and $1 billion in nutritional aid a year. Built with Adabas & Natural over 25 years ago, its systems were reliable. But being mainframe-based, case workers couldn’t easily access the latest data or build new innovations. So, after 18 months of careful planning, the department made a record-setting rehosting to Linux: five systems moved in four days.

“We used to process data overnight, taking up to 14 hours to complete one process, ”explained Project Manager Cheryl Joiner. “Now access to data is instantaneous.”

The department not only reused valuable business logic but reduced modernization costs drastically. And the department has become an innovation hub, adding modern interfaces that streamline casework, using managed file transfer to accelerate and secure data exchange, implementing shared application intake with Medicaid partners, setting up its first real-time web services, and deploying chatbot technology. Other states are now following Mississippi’s lead.

Customer Story: Mississippi Department of Human Services

Customer profileThe Mississippi Department of Human Services serves one in four of the state’s 3 million citizens through public-assistance programs, social services and support for children, low-income individuals and families.

New challenges• Modernize systems to optimize services• Invest smartly in IT to save funds for social programs

• Build on the stability of proven core systems• Be equipped to leverage new innovations• Adapt to changing federal regulations

Software AG solutions• Modernize systems to optimize services• System integration led by Cambria Solutions with Software AG Professional Services

• Integration & APIs

Key benefits• Millions saved by rehosting vs. replacing systems • Five core systems rehosted in four days following 18-month planning period

• Instant access to data, 24/7 • More efficient delivery of citizen services • Stage set for new technologies, such as artificial intelligence

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TWO DECADES STRONG For 20 years, CalSTRS has run its core, mission-critical applica-tion on Adabas & Natural. The CalSTRS START system manag-es teacher retirement programs providing disability, retirement and survivor benefits. It processes close to a billion records, combining accounting, auditing, central services and applications.

“Adabas, Natural, EntireX software products are important for CalSTRS to administer benefits accurately, consistently and in a timely manner,” Database Administrator Mohammad Asghar said. Recently CalSTRS added Natural Batch for zIIP, and realized immediate cost savings. This Natural add-on moves the work of non-I/O batch Natural to cheaper zIIP processors for execution—saving on mainframe costs and lowering TCO. There were no code changes or mod-ifications for the START application to use Natural Batch for zIIP. That was a huge selling point. In eight months, CalSTRS saved a total of $623,768 on both batch and online processing costs.

“We built and operate application systems using Adabas, Natural, and EntireX on the mainframe, servers and the web that have served our customers,” Asghar said. CalSTRS’ mission is securing the financial future and sustaining the trust of California’s educators. And, Software AG has proven to be a software provider worth trusting.

Customer Story: CalSTRS

Customer profileCalifornia State Teachers Retirement System (CalSTRS) is America’s second largest public pension fund and the largest educator-only pension fund in the world. Headquartered in West Sacramento, CalSTRS is both a world-class financial services institution and a state agency, serving 868,000 members.

New challenges• Reduce operating costs by moving Natural batch to the less-expensive IBM zIIPTM processor.

Software AG solutions• Adabas Database Management System• Natural Application Development • Natural Batch for zIIP

Key benefits• Recouped investment in five months • Saved $600,000+ in the first eight months • Reduced mainframe TCO • More efficient delivery of citizen services • Required no code changes

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Awards and RecognitionSoftware AG is a technology leader

Integrated IT Portfolio Analysis Applications

Industrial Internet of Things Platforms

Full Life Cycle API Management

Enterprise Architecture Tools

Streaming Analytics

Strategic Portfolio Management Tools

Operational Intelligence for B2B Integration

iPaas And Hybrid Integration Platforms

In-Memory Data Grids

Enterprise Architecture Management Suites

Digital Process Automation Software

API Management Solutions

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Strategic PartnershipsA force multiplier for success

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