Starter

Write down all the personal qualities that you have (patience, kindness, understanding etc)

OCR Cambridge National

Health and Social Care

Level 1/2

Unit R022

Communicating and working with individuals in health, social care and early years settings

LO2: Understand the personal qualities that contribute to effective care

16 Marks

The qualities that contribute to effective care, i.e.: • patience • understanding • empathy • respect • willingness • sense of humour • cheerfulness

Providing effective health, social care and early years care requires care practitioners to have a range of

personal qualities…

Watch the video clip ‘Care, Compassion, Communication...Nursing are remembered’:

www.youtube.com/watch?v=OIgBQcH-m2w

What messages were being communicated about the personal qualities of nurses?

Time: 5 mins

LO2: Understand the personal qualities that contribute to effective care

LO2: Understand the personal qualities that contribute to effective care

Patience Show patience by: • making time – when an individual wants to tell you about their

background and family life

• not rushing – supporting individuals to carry out day-to-day activities at their own pace

• providing additional time – when supporting an individual who has mobility difficulties (e.g. an individual in a wheelchair).

• repeating information – when communicating with an individual who has dementia

• enabling understanding – when an individual has difficulty understanding what you or others have said

• waiting – when an individual is making their own choices and decisions.

LO2: Understand the personal qualities that contribute to effective care

Patience (continued)

By 2051 over 2 million people in the UK will have dementia and almost a third will live in care homes. Finding Patience – The Later Years explores what makes good person-centred dementia care in care homes

Watch Health Education England’s video

“Finding Patience – The Later Years”

https://www.youtube.com/watch?v=VgVKw-Wfxy4

How did having patience help in providing quality care?

Time: 20 mins

Understanding

Speaking clearly in one-to-one

and group communications

Ensuring clear and concisely written

communications to promote

understanding

Being aware of individuals’

different needs to promote

understanding

Being aware of sources of information and support to

enable communications that are understood

LO2: Understand the personal qualities that contribute to effective care

Understanding

LO2: Understand the personal qualities that contribute to effective care

Your homework was to read an article published by the National Autistic Society, ‘Teaching young children on

the autism spectrum’:

Why do care practitioners supporting young children on the autism spectrum require patience

and understanding?

Classroom discussion activity

Time: 10 mins

LO2: Understand the personal qualities that contribute to effective care

Empathy Empathy involves being able to understand: • how another person is feeling • another person’s experience • another person’s needs and concerns. • shows care and compassion, i.e. can help with enabling

individuals to feel better, safe, reassured • shows respect, i.e. can communicate feelings of respect for

individuals’ experiences, such as when breaking bad news in a hospital

• helps to build positive relationships.

Watch the video clip ‘Empathy: The Human Connection to Patient Care’

www.youtube.com/watch?v=cDDWvj_q-o8

Activity

LO2: Understand the personal qualities that contribute to effective care

Time: 10 mins

Why is it important that care practitioners have empathy as a personal quality?

LO2: Understand the personal qualities that contribute to effective care

Respect

Respect in care involves:

• being considerate towards individuals, including towards their

needs, preferences and views, e.g. an individual’s personal

beliefs about the type of food they can eat in hospital

• treating individuals as unique people with their own personality and life history

• being polite and gentle.

LO2: Understand the personal qualities that contribute to effective care

Watch The Health Foundation’s video “Compassion, dignity and respect in health care”

https://www.youtube.com/watch?v=HVF0273iHus

How do they show respect for patients?

Time: 5 mins

LO2: Understand the personal qualities that contribute to effective care

Willingness Willingness in care involves:

• placing individuals’ needs, wishes and preferences at the centre

• being committed to providing support to individuals

• enjoying helping individuals.

LO2: Understand the personal qualities that contribute to effective care

Cheerfulness

Important to have a sense of humour

when working with young children in a

nursery

To provide enjoyment

To defuse situations

To provide distraction

To relate to others

LO2: Understand the personal qualities that contribute to effective care

Cheerfulness Cheerfulness can: • create a warm, welcoming atmosphere, i.e. when a nursery

nurse greets young children in a nursery

• enable individuals to feel less anxious, i.e. when an older person moves into a residential care home

• create feelings of mutual trust, i.e. when an activities worker meets with a support group for the first time.

LO2.: Understand the personal qualities that contribute to effective care

Watch the clip of the film “Patch Adams” https://www.youtube.com/watch?v=byPJ22JDFjI

Cheerfulness

How did Patch Adams make the children feel? How did he make them feel this way?

Time: 5 mins

LO2.: Understand the personal qualities that contribute to effective care

The qualities that contribute to effective care

Watch SCIE’s video clip ‘Dignity in Care: Communication’:

www.careconcern.org.uk/tag/dignity/

Foundation Activity (Grade of P1,M1,D1)

Extension Activity (Grade of P2,M2,D2,D2*)

Using the carers shown in the video clip, explain the range of qualities that they require to provide care and support to

individuals with day-to-day living

Time: 25 mins

Identify as many qualities as you can that are required by the carers shown in the video clip.

Discuss your reasons with a partner.

LO2: Understand the personal qualities that contribute to effective care

Summary

In this lesson we have:

explored the qualities that contribute to effective care

looked at the importance and use of patience, understanding, empathy, respect, willingness, sense of humour and cheerfulness.

LO2: Understand the personal qualities that contribute to effective care

Specification recap

LO2: Understand the personal qualities that contribute to effective care

Task 3 (16 Marks)

Setting the scene – good communication is everything In your local area there has been a recent review of the care given in health, social care and early years settings. One recommendation of the review is that communication needs to be improved when working in these settings. Care workers will attend three workshops where they will learn about best practice in effective communication. You must produce a slide presentation and fact sheets which will give clear guidance on how a care worker should communicate in health, social care and early years settings.

Your slide presentation must include information on the personal qualities that help a care worker to communicate with service users so that the service users feel valued. In your slide presentation you must: • describe the personal qualities that contribute to effective care • describe how personal qualities contribute to effective care • give examples of types of behaviour that fail to value service users.

This lesson Next lesson

Next lesson

Remember: • If you use a picture or a quote in your work you MUST say where it came from • You must use examples to show how the personal qualities contribute to effective care in

the health, social, or early years environment.

How marks will be awarded

Pass Merit Distinction