Computer Security software

Started using security software on new Dell computers in mid-2004

Currently purchase 3 year licenses for desktop, laptop, and netbook computers

Points of contact are:Det. Cliff Martinez, SAISD - Police department

(210-271-3124) Sylvia Orta, SAISD – Technology (210-244-

2900)

Absolute’s ComputraceIntended to deter thefts, increase recovery

possibilities and provide valuable asset information

San Antonio ISD (Dec 20, 2009 – Present)

• Total Reported Lost or Stolen: 178• Total Recovered: 36• Total Systems Paid: 84• Amount Paid: $56,808.41• Active in Recovery Period: 58

How Computrace works….A pre-determined, unique, check-in date and

time is encoded in each computerEvery 24-hours, the computer will try to call-in

to Absolute’s web siteRequires power and a connection to the network/

Internet Preferably using a network patch cable

If it is successful, the computer’s information will be updated

If it is not successful, the computer will keep trying every 24 hours. This is where we need your help!

How Computrace works….Technology periodically emails Principals

with a list of computers that have not checked-in, in over 90 days.

After every attempt is made to find the computer and it can not be found, take the next step – Report the computer as “stolen”.

A theft report can be canceled if the computer is later found.

Report the theftContact SAISD’s Police department, within 90

days, and provide:The computer’s SAISD asset tag number, serial

number, make, model, date, time, event details, status of the power cord, and type of data (e.g. sensitive data)

If the theft occurs outside of SAISD’s property – provide the location name and address

You will receive a Police case number.Technology asks that the computer is “tracked”

for a possible recovery.If the computer is on campus, the theft report is

canceled.

Absolute’s reimbursementAbsolute provides another service. If a stolen

computer successfully checks-in every 30 days and is not recovered in 60 days, the computer may qualify for a pro-rated reimbursement.

A pro-rated reimbursement is based on:the age of the computerthe base cost of the computer, excluding the cost

of SAISD required services and software.The campus will be notified when a payment is

received.

Absolute’s inventory dataCollects call-in information, including the

ESN, Last-call date/time, Username, Operating system, Agent version, Serial number, Asset number, Make, Model, Agent status

Collects IP address, all hardware/software informationIP address is specific to the campus and areas

on campus

Tips!Do not leave a laptop unattendedIf you travel with a laptop, lock it in the trunkAt the end of the day, lock a laptop in a

secured closet or drawer. Lock your classroom or office.

Notify your campus or office when a computer is removed from SAISD’s property.

Thank you for all you do!