Introduces

STARS Performance Suite

A Partnership of Best-in-Class Resources

What is Engagement?

Engaged employees work with a passion and feel a profound connection to their company. They drive innovation and move the organization forward.

Non-Engaged employees are essentially “checked-out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passion into their work.

Actively Disengaged employees aren’t just unhappy at work, they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.

28% of Employees are Engaged54% are Not Engaged17% are Actively Disengaged

Gallup’s Engagement Studies

“ Engaged employees make the difference between high-performing companies and

lesser-performing competitors”

Earnings per share (in publically traded companies) were 26% greater in companies with highly engaged people

• 72% of those engaged people thought “I can have a positive impact on service.”• 68% thought “I can positively impact costs.”• 84% thought “I can impact our Company’s results.”

Gallup’s Measurable Benefitsfrom Engagement

Enhanced organizational performance

Increased productivity

Greater financial performance

An increase in employee retention

The Human Capital Institute’s report on “employee wants”

To be inspired To be understood To grow To be rewarded and recognized To be listened to To be empowered

Performance-Based Recognition plays a key role in employee satisfaction and engagement

How does your organizationview Recognition?

As a Cost?

Do what others doRespond to inflation, recruiting and retention issuesCalculate and do what is affordable

As an investment?Supporting the business strategyAlignment of associate and organizational interestsReinforcing mission, vision, values and goalsCommunicate recognition, performance and appreciationLeverage Senior Management as program championsMeasurement of perception, understanding and results

Performance-Based Recognition engages a workforce by showing appreciation, and rewarding employees frequently with meaningful awards for behavior, actions, attitudes and achievements that

produce results against an organization’s goals, while reinforcing its vision and values

Successful Organizations Believe…

The Five Pointsof STARS

1. STARS—Strategic Total Award Recognition Systems—is the most comprehensive suite of integrated reward and recognition solutions available today.

2. Anchored by our STARS Service Awards program, we provide the systems, knowledge, practical experience and critical support elements to successfully implement performance-based recognition.

3. Our technology allows the flexibility of immediate awards or points-based awards that accumulate.

4. Because our systems are integrated, all recognition activities are tracked in a single reporting suite.

5. We provide relevant metrics for ongoing employee engagement and RORI analysis.

The STARS DifferenceIntegrated technology solutions

• Best-in-class service award program• Immediate award and point accumulation solutions

• Four distinct performance solutions• Engagement and recognition training platform• Single sign-on enabled

Common look and feel for service and performanceMulti-generational award solutions starting at $1.50Metrics and analytics dashboard

Milestones

Service Awards

Longevity

Performance Points

Performance

Accumulative Milestones

Service Awards

Longevity

Performance Points

Performance

Immediate

Accumulative Milestones

Spot Digital

SpotSymbolic

SpotEchelon

Service Awards

Longevity

Performance Points

Performance

Immediate

Accumulative Milestones

Support

Spot Digital

SpotSymbolic

SpotEchelon

Service Awards

Strategy

Communications

Training

E-learning

Measurement

AccountManagement

Longevity

STARS Performance Suite.…fully integrated systems which enable our clients to implement, manage, analyze and control all recognition initiatives deployed to Engage, Motivate and Retain Talent.

Solution Functionality Awards Best FitSTARS Performance Points (logos)

Points AccumulationPeer thank you e-CardsPeer nominationManager recognitionNomination builderPerformance CentralScratch and Earne-Learn and Earn

Brand-name merchandisetravel, events and adventure packagesElectronically delivered awards starting at $5.00

Multiple programs and/or award criteriaNeed performance moduleExisting admin burdenNeed analyticsCost center drivenBudgets ≥ $100. per employee per year

SPOT Traditional Immediate Redemptione-Cards and e-CertificatesOn-line orderingOrder single item

Insignia medallion awardsCelebration Lite boxPersonalized note

Smaller organizationsEvent(s) requiring high-impact packaging

SPOT Digital Immediate RedemptionGeneric or custom program siteOn-line SPOT card orderingSPOT card with redemption codeManager and employee tracking

Digitally deliveredStarting at $1.50Music downloadsRing tonesAnd lots more…

Low budgetYounger audienceHigh turnoverMinimal admin burden

SPOT Echelon(January 2010)

Immediate RedemptionPeer thank you e-CardsPeer nominationNomination builderManager Recognition

Defined budget levelsBrand-name merchandiseElectronically delivered awards starting at $5.00

Service company or organizationDesire immediate award for employeeCriteria = company values

STARS Performance Points (logos)

Points AccumulationPeer thank you e-CardsPeer nominationManager recognitionNomination builderPerformance CentralScratch and Earne-Learn and Earn

Brand-name merchandisetravel, events and adventure packagesElectronically delivered awards starting at $5.00

Multiple programs and/or award criteriaNeed performance moduleExisting admin burdenNeed analyticsCost center drivenBudgets ≥ $100. per employee per year

Performance Points

SPOT Digital

Immediate RedemptionGeneric or custom program siteOn-line SPOT card orderingSPOT card with redemption codeManager and employee tracking

Digitally deliveredStarting at $1.50Music downloadsRing tonesAnd lots more…

Low budgetYounger audienceHigh turnoverMinimal admin burden

SPOT Echelon(NEW January 2010)

Immediate RedemptionPeer thank you e-CardsPeer nominationNomination builderManager Recognition

Defined budget levelsBrand-name merchandiseElectronically delivered awards starting at $5.00

Service company or organizationDesire immediate award for employeeCriteria = company values

SPOT Traditional

Immediate Redemptione-Cards and e-CertificatesOn-line orderingOrder single item

Insignia medallion awardsCelebration Lite boxPersonalized note

Smaller organizationsEvent(s) requiring high-impact packaging

Merchandise• Over 4,500 choices• Updated weekly by suppliers Event Tickets

• Real-time interface to sports, concerts, theatrical shows around the world• Includes “sold out” events

Immediate redemptionElectronically delivered•Music downloads•Ringtones•Digital magazines•Movie tickets•Photo prints•Cell-phone skins•Phone time•Pizza promotions•Travel rewards

Travel Rewards• Real-time booking engine through Thomas Cook• Includes packages, hotels, car rentals, last minute getaways and flights• Travel awards show in points values not dollars

Experiential• Special adventures, sports schools and unique travel excursions

STARS provides a complete suite of Client Support Elements:

Tailored for your needs and budgetBranded and themedEncourage “buy-in”, awareness and ongoing engagementMedia solutions for maximum impact

Video – Intranet E-mail Web conference E-letter Posters/Brochures Print-on-demand Social networking

COMMUNICATION

CLIENT SUPPORT

Recognition as an Engagement Strategy—8 Modules Recognition System Launch and Implementation

Recognition Strategy and Program Overview Technology Reviews Roles and Responsibilities Presentation Skills

Deployed to Meet “Your” Individual Needs Train-the-trainer Web-Based CD/DVD Printed materials E-Learn and Earn SCORM compliant content/certification Completion metrics

TRAINING

CLIENT SUPPORT

Basis – database hierarchyFull suite of reportsReal timeMeasure and analyze

Participation Budget Behavior/Values Return on Recognition Investment Customized Needs

MEASUREMENT AND ANALYTICS

CLIENT SUPPORT

Your Account Manager is the lead person accountable for all elements your recognition system Implementation STARS Technology Communication Training Measurement and analysis Modification

ACCOUNT MANAGEMENT

STARS will maximize your RORI (Return on Recognition Dollar Invested)

Stars Performance is the complete solution; strategy, flexible and scalable technology, thousands of awards, SCORM compliant training, ROI analysis and program support elements all integrated and delivered with unparalleled customer care…

ENGAGEMENT, MOTIVATION and TALENT RETENTION

We will assist you in building a culture of recognition to increase…

http://www.McDowell-Incentives.com