Starbucks Experience Presentation
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Transcript of Starbucks Experience Presentation
![Page 1: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/1.jpg)
The Starbucks Experience
5 Principles
![Page 2: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/2.jpg)
5 Principles1. Make it Your Own
2. Everything Matters3. Surprise & Delight
4. Embrace Resistance5. Leave Your Mark
![Page 3: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/3.jpg)
Make It Your Own
“This is the true joy of life, the being used up
for a purpose recognized by yourself as a mighty one; being a force of
nature instead of a feverish, selfish little clot
of ailments and grievances, complaining
that the world will not devote itself to making you happy.”- George Bernard Shaw
![Page 4: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/4.jpg)
Ideas to “Sip” OnReflect & Share
What is something Unique to you, that helps you Lead as
an Orientation Leader?
![Page 5: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/5.jpg)
Make It Your Own:5 Ways of BE-ing!
• Be Welcoming• Be Genuine
• Be Considerate• Be Knowledgeable
• Be Involved
![Page 6: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/6.jpg)
Ideas to “Sip” OnGroup Reflection & Share
How to the “5 Ways of Being” Relate to Your Role as an
Orientation Leader?
![Page 7: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/7.jpg)
Everything Matters
“Too often we underestimate the power of a touch, a smile, a kind word, a
listening ear, and honest compliment, or the smallest act
of caring, all of which have the potential to turn a life around.”
-Leo Buscaglia
![Page 8: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/8.jpg)
Ideas to “Sip” OnGroup Share
What are little details do you need to pay attention to in
order to be a successful Orientation Leader?
![Page 9: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/9.jpg)
Ideas to “Sip” OnGroup Share
What are our “profits” when it comes to Orientation?
![Page 10: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/10.jpg)
Surprise & Delight
“I slept and dreamt that life was joy. I awoke and say that life was service.
I acted and behold, service was joy.”-Rabindranath Tagore
![Page 11: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/11.jpg)
Ideas to “Sip” OnGroup Share
What are ways that you can “Surprise & Delight”
the new students?
![Page 12: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/12.jpg)
Embrace Resistance
“Don’t mind criticism. If it is untrue, disregard it;
if unfair, keep from irritation; if it is ignorant, smile;
if it is justified, it is not criticism – learn from it.”
-Author Unknown
![Page 13: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/13.jpg)
Ideas to “Sip” OnReflect & Share
What is something that you think will challenge you as an
Orientation Leader & how will you Embrace it?
![Page 14: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/14.jpg)
Leave Your Mark
“How wonderful it is that nobody need wait
a single moment before starting to improve the world.”
-Anne Frank
![Page 15: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/15.jpg)
Ideas to “Sip” OnReflect & Share
What kind of MARK do you want to leave on the new
students?
![Page 16: Starbucks Experience Presentation](https://reader035.fdocuments.in/reader035/viewer/2022081417/553823264a79599a678b46b8/html5/thumbnails/16.jpg)
Ideas to “Sip” OnReflect & Share
What kind of MARK do you want to leave at B-W?