Star Rating Criteria forSELF CATERING Property

Standards, guidelines and property reviews explained

Star Rating

foryour SELFCriteria

CATERINGProperty

Australian Star Rating Scheme Self Catering Criteria Standards & Guidelines 2015/16 | 2

Contents

Disclaimer

The information contained in this document or in any property review conducted by Star Ratings Australia made pursuant to these criteria and the standards and guidelines:

• DoesnotconstitutearepresentationorwarrantythatyourProperty complies with applicable laws.

• Shouldnotbereliedonasthereasonyoudoordonotdoanything, to the full extent permitted by law, Star RatingsAustralia, its shareholders, officers, directors, employees andagents will not be under any liability to any person in anyrespect of any loss or damage (including any consequentialloss or damage) which any person may directly or indirectlysuffer as a result of using or relying on any informationcontained in these standards and guidelines or on any propertyreview made pursuant to.

• Whereanystatuteimpliesanyterminrelationtoanyperson’suse of these standards and guidelines which cannot beexcluded then that term is included, and the liability ofStar Ratings Australia, its shareholders, directors, officers,employees and agents for breach of that term is limited to there–supply of the relevant service to which the breach relates.

For more detailed information on the Star Rating scheme in Australia, visit starratings.com.au or contact:

+61 3 9601 3325

[email protected]

Introduction ...................................................................................................................................... 3

Allowances and Dispensations ........................................................................................................ 4

Rating Disputes ................................................................................................................................ 4

Management .................................................................................................................................... 5

Consumer Complaints ...................................................................................................................... 5

Standards – and howthey affect your rating .................................................................................... 6

What Your Guest Wants ................................................................................................................... 8

Standards and Guidelines – Self Catering ....................................................................................... 9

Guest Services ............................................................................................................................... 10

Recreation Facilities ....................................................................................................................... 11

Building Exterior ............................................................................................................................. 12

Bedroom ......................................................................................................................................... 15

Bathroom ........................................................................................................................................ 30

Lounge and Dining Area ................................................................................................................. 43

General Facilities ............................................................................................................................ 54

Kitchen ........................................................................................................................................... 59

Glossary of Terms ........................................................................................................................... 65

PO BOX 16Collins St West MELBOURNE VIC 8007

Introduction

Star Ratings are about standards – your standards, our standards and the standards expected by your guests.They are basically a mark of quality, regardless of the number of Stars you have been awarded.

So, if you have a 1 Star Rating, your customers are assured that you have met the standards expected of a quality 1 Star property. If you have a 5 Star Rating, you have met the standards expected of a quality 5 Star property.

There’sneverbeenabettertimetohaveanindependent Star Rating.

Star Rated properties have never been more trusted

85% of Australian travellers use Stars whenchoosing accommodation.

Star Rated properties have never been more valued In a time when your guests are deluged with online opinions and consumer reviews, your Star Rating immediately tells your guests that your property has been independently reviewed against quality accommodation standards.

Star Rated properties have never been more supportedAlliances with peak industry bodies will help us manage rating disputes as well as to act on consumer complaints with mystery guest services. A new 3 year property review cycle includes special allowances that recognise and reward ongoing refurbishment work.

Star Rated properties have never been so connected

93% of travellers say that their bookingdecision is influenced by online opinions andconsumerreviews.That’swhywehaveincorporated consumer ratings and reviews from more than 100 websites and social media platforms around the world. An annual Auto Club member travel survey will also deliver exclusive insights into Australian travel trends and decision making behaviour.

Star Rated properties have never been more safeguardedWeareclampingdownon‘self-rated’propertiesdisplayingorclaimingtohave‘stars’andwillbe aggressively protecting and defending our Australian intellectual property rights.

Before making an online hotel reservation, consumers vist approximatey 14 different travel-related sites with about three visits per site combined with almost nine travel-related searches. Consumers often use hotel classifications as a filter mechanism, with guest reviews used to make a final selection. UNWTO, Online Guest Reviews and HotelClassification Systems – An Integrated Approach,October 2014


55 For staged property refurbishments and/or upgrades that will extend beyond 12 months.

55 WhereLocal,State/Territoryand/orCommonwealthlaws,includingNorfolkIslandGovernmentlaws, forbid or restrict the provision of certain facilities and/or services.

55 Forpropertieslocatedinremote,regionaland/orruralAustraliawherebroadband-wirelessinternet,Pay-TV,orFree-to-AirTVservicesarelimitedorrestricted.

55 For properties with distinct themes, unique or certified heritage attributes, and/oraccredited environmental management practices that may restrict the provision of certain facilities and/or services.

55 For the availability of basic services such as a reception or service desk and housekeepingservices during low season.

55 For Resort operations where the provision of certain facilities and/or services may not apply,or arenotrecognisedbytherelevantStandardsandGuidelines.

Allowances and DispensationsIn order to deliver a flexible, relevant and equitable ratings scheme for consumers and accommodation operators alike, a range of allowances have beenmadetotakeintoaccountgeographicallocations,Local,State/TerritoryorCommonwealth laws, or unique property attributes.

It is the responsibility of the individual operator to produce the relevant documentation to substantiate claims for an allowance or dispensation.

The claim will be assessed and an allowance or dispensation may be extended for but not limited to the following:

Rating DisputesFollowing extensive consultation with the Accommodation Association of Australia (AAoA), agreement was reached on a framework that strengthens industry involvement in the independent Star Rating scheme.

In particular, an independent panel of commercial accommodation sector experts will review Star Rating disputes on a quarterly basis to provide a determination of the Star Rating result following considered review of all positions.


ManagementToday, the Star Ratings scheme is managed by Star RatingsAustralia,astand-aloneaccreditationbusinessthat is focused on producing trusted and reliable rating results for domestic and international visitors.

The head office is in Melbourne.

For all Star Rating enquiries:

+61 3 9601 3325

+61 3 9601 3300

[email protected]

Consumer ComplaintsWetakeconsumercomplaintsseriously.

If a Star Rated property is found to be in breach of our Code of Conduct, or if a major issue is raised with any aspect of accommodation standards, then we will act immediately.

All complaints are attended to and can result in a property beingassessedthrough‘mysteryguest’servicesprovidedbythe Accommodation Association of Australia (AAoA). This sees qualified specialists visiting the property incognito to substantiate a major complaint.


Star Ratings Australia is a division of The Australian Tourism Industry Council (ATIC).

The Australian Star Rating scheme has been around since the 1950s, steadily developing to offer a national ratings model. In the 1980s and 1990s, the scheme was expanded to offer ratings for different accommodation types, including hosted accommodation,servicedapartments,caravanparksandself-cateringproperties.

Your official Star Rating is awarded according to how highly you score in three key areas of assessment:

1. Quality and Condition

2. Cleanliness

3. Facilities and Services

A percentage score is calculated for each of these three areas:

Standards – and how they affect your rating

1. QualityandCondition:fromAcceptable(20%)toExcellent(over90%)

(over90%)

Excellent

(20%)

Acceptable

(over95%)

Excellent

(75%)

Good

2. Cleanliness:fromGood(75%)toExcellent(over95%)

(over90%)

Excellent

(20%)

Acceptable

3. FacilitiesandServices:fromAcceptable(20%)toExcellent(over90%)


Quality & ConditionStar Rating

Standards – and how they affect your rating (continued)Your score in each area will be accorded a Star Rating: the lowest score you earn out of the three areas is the Star Rating you will receive.

Cleanlinessisthemostdemandingareaofassessment.Apropertythatscoresbelow75%willfailtoachieveaStar Rating result.

Thetablebelowshowstheresultsfora4Starselfcatering.Notehowitachievesexcellenceforcleanlinessandhas a superior range of guest facilities, but is rated according to the lowest result – 4 Stars for the quality and condition of guest facilities.

Facilities & Services

Excellent(85–100%)

Superior(70–84%)

VeryGood(60–69%)

Good(50–59%)

Moderate(30–49%)

Acceptable(20–29%)

Cleanliness


VeryGood(85–94%)

Good(75–84%)

HHHHH

HHHHI

HHHH

HHHI

HHH

HHI

HH

HI

H


Superior(75–89%)

VeryGood(65–74%)

Good(55–64%)

Reasonable(45–54%)

Moderate(35–44%)

Adequate(30–34%)

Satisfactory(25–29%)

Acceptable(20–24%)


What Your Guest WantsMorethan200criteriahavebeenrankedbyAustraliantravellersaccordingtowhat’simportanttothem. The‘ConsumerImportanceWeightingIndex’isaprovenevaluationtechniqueoriginallydevelopedbytheSustainableTourismCRCatVictoriaUniversity.

Eachofthethreekeyassessmentareas–FacilitiesandServices,Cleanliness,andQualityandCondition–areappliedtoaspectsofaproperty,forinstance,bedrooms,bathrooms,recreationalfacilities,in-roomfacilitiesandsoon.

Withineachoftheseaspects,guestshavesimilarlyplacedgreaterandlesservalue on things that make up their experience. So, within the bedroom, guests place most value on the bed/size of the mattress, followed by bedding and window coverings/privacy.

Lookcarefullyatthosethingsthatguestsvaluemostandcompareyourstandards across the three areas of assessment. They carry more weight in the assessment of your property and this way help you improve your chances of earning the Star Rating you expect.


Standards and Guidelines – Self CateringConsumer Importance Weighting Index

Overall–SelfCatering(%)

2520

14

2113

21

79

17

1916

13

1211

10

1711

7

n/a10

n/a

128

15

Guest Services

Recreation Facilities

Building Exterior

Bedroom

Bathroom

Lounge and Dining

General Facilities

KitchenQuality & ConditionCleanlinessFacilities & Services


Guest ServicesConsumer Importance Weighting Index

Guest Services

GuestServices(%)

n/a10.0 Quality & Condition


Cleanliness – Minimum overall score of “Good” Required

Standard

GuestFeedbackPractices

Staff Induction & Training

Internet Access

Housekeeping Inclusive

Or – Housekeeping Fee-Based

VendingMachine

Other

Maximum Rank/Value

5

4

3

4

3

2

2

Guideline

Policies and procedures relevant to individual property, maybe through formal online guest survey or inhouse guest forms. Properties affliated with accommodation franchises will have their procedures and practices recognised.

Guestserviceinduction&trainingrelevanttoindividualproperty. Participation in recognised or accredited industry programmes or attendance at industry conferences, meetings or events. Properties affliated with accommodation franchises will have their procedures and practices recognised.

PublicbroadbandorWiFiaccessfromcommunalorshared areas.

Housekeeping services available upon request and included in the rate.

Housekeepingservicesavailableuponrequestandfee-based.

Guestaccesstolightsnacks/drinksviavendingmachine.

Maximum1‘other’guestservicetoapply.

Facility Guidelines:

ConditionscoresapplyinlieuofQualityGuidelines.


Recreation FacilitiesConsumer Importance Weighting Index

Recreational Facilities

RecreationFacilities(%)

10.011.0 Quality & Condition



Standard

LargeSwimmingPool

Or – Medium Swimming Pool

Or – Small Swimming Pool

Tennis Court

Or – Half Court Tennis

Playground

Spa/Hot Tub

Other

Maximum Rank/Value

4

3

2

2

1

2

2

2

Guideline

Minimum size 15m x 5m or 75sqm.

Minimum size of 10m x 4m or 40sqm.

Lessthan10mx4mor40sqmbutgreaterthan24sqm.

Available to guests, within the complex.

Available to guests, within the complex.

Minimum three (3) separate child play facilities/equipment.

Spa/hot tub provided within complex.

Maximum1‘other’recreationalfacilitytoapply.

Facility Guidelines: A tolerance may apply for all measurements (under) and will be confirmed upon assessment.

ConditionsscoresapplyinlieuofQualityGuidelines.


Building ExteriorConsumer Importance Weighting Index

Overall–BuildingExterior(%)

Quality & ConditionFacilities & Services


3.01.3

4.05.4

3.02.3

2.5n/a

4.5n/a

Barbeque

Parking

Gardens and Landscape

Signage

Building

BarbequeConsumer Importance Weighting Index




Barbeque

Barbeque(%)


Standard

Barbeque

Or – Communal Barbeque

WeatherProtection

Maximum Rank/Value

3

1

3

Guideline

IndividualBarbequeprovidedforeachunit,apartment,villa,cottage, or house.

Communal barbeque provided for use by all guests within the complex.

BBQfacilitiesarefullyprotectedfromweatheregrain/wind– with protection on 2 sides and overhead.



ParkingConsumer Importance Weighting Index

Gardens and LandscapeConsumer Importance Weighting Index

Parking

Parking(%)




Standard

Sufficient Parking

Secure Car Parking

Covered Parking

ExternalVideoSurveillance

Maximum Rank/Value

4

2

3

3

Guideline

Onsite parking for each unit, apartment, villa, cottage, or house,allowanceforCBDpropertiesofcarspacefor25%of guest accommodation.

Parking accessible via key, intercom, or electronic card provided onsite.

Undercoverparkingprovidedonsiteforallrooms,cityallowance applies.

Videosurveillanceofcarparkingareaandexternalcommonareas.


Gardens and Landscape

GardensandLandscape(%)






SignageConsumer Importance Weighting Index

Signage

Signage(%)

2.5n/a Quality & Condition



ConditionscoresapplyinlieuofQualityGuidelines.FacilityGuidelinesdonotapply.


Standard

Gardens/Landscape

Outdoor Setting

or Outdoor Setting – Communal

Maximum Rank/Value

4

3

1

Guideline

Externalareasofpropertyarelandscaped,includinggardenareas.

Outdoor setting provided at individual unit, apartment, villa, cottage, or house.

Communal outdoor setting provided sufficient for all in house guests.


BuildingConsumer Importance Weighting Index

Building

Building(%)




ConditionscoresapplyinlieuofQualityGuidelines. FacilityGuidelinesdonotapply.

Gardens and Landscape (continued)


BedroomConsumer Importance Weighting Index



6.42.2

4.94.1

2.23.0

n/a1.9

0.61.3

0.61.2

2.2n/a

2.6n/a

2.6n/a

1.91.3

Bedcovers

Bedding

Mattress/Size of Bed

Furnishings/Storage

Bedside Lighting

Room Lighting

Window Coverings and Privacy

Free Floor Space

Floor Coverings

Walls and Ceilings

Overall–Bedroom(%)


BedcoversConsumer Importance Weighting Index

Bedcovers

Bedcovers(%)




Quality Guidelines:This area includes: the bed cover: bedspread; decorative sheet; quilt cover; decorative pillows/throws; bed base covering (not necessarily required in full bedspread provided). The durability of commercial productsisrecognised,howeverthesemaynotalwaysmeetguest’sexpectationsfortheluxurymarket eg down quilts.

Satisfactory Moderate Good Very Good Excellent

Bed Spread• basic throw

over, single layer of fabric

• standardquiltedreversiblethrow over

• quilted, egchannelled; orthrow over egjacquard

• quilted tailored–high quality fabricsuch as silkblend, high threadcount poly cottonmix;

• or throw over egMatelassé

• quilted customdesigned, qualityluxury fabric such assilk, high thread countfine cotto

Top Sheet or Doona Cover and Display Pillow• fabric:

Polyester; polyester/cotton mix with cotton component lessthan50%

• fabric: polycotton withcottoncomponentlessthan50%

• fabric: polyester/cotton with cottoncomponent equalto or greater than50%,mayhavejacquard pattern

• fabric: polyester/cotton with cottoncomponent equalto or greater than75%;mayhavejacquard pattern

• fabric: high qualityluxury fabric such as100%cotton.Mayhave jacquard pattern

• thread count:120-180



• thread count: 250plus

• thread count: 330plus

• weight: approx.110gsm

• weight:approx. 125gsm


• weight: approx170gsm

• weight:175-190gsm

• professionallypressed




BeddingConsumer Importance Weighting Index

Bedding

Bedding(%)




Quality Guidelines:This area includes the quilt/blankets, sheets, pillowcases, mattress & pillow protectors & pillows. Thedurabilityofcommercialproductsisrecognised,howeverthesemaynotalwaysmeetguest’sexpectations for the luxury market eg down quilts.


Quilt• fill – synthetic • fill – synthetic/

cotton mix• fill – microfiber

blend; feather• fill – microfiber

blend, minimum350gsm; featherand down

• fill – goose or duckdown–minimum90%down; or wool

Doona Cover

• outer fabric:spun or nonwoven fabric

• outer fabric:synthetic/cotton mixwoven fabric

• outer fabric:cotton/poly

• outer fabric: –japara cotton

outer fabric: down proof japara


Valance• uncovered

base or basic synthetic ‘gathered’style

• poly cotton • fitted tailored;factoryupholstered

• fitted of qualityheavy fabric orlined, maybequilted

• custom designed –high quality luxuryfabric such as silk,maybe quilted

• noco-ordination of style or design

• limitedco-ordination ofstyle or design

• co-ordinatedstyle and designelements

• custom designedandco-ordinatedwith room style

• custom designedwith obvious useof elements andprinciples of design

Bedcovers (continued)

FacilityGuidelinesdonotapply.



or Blankets• synthetic

eg acrylic, polyester

• cotton mixacrylic ,polyesterfleece (min370gsm),velour

• cotton blends,wool blends,polyester fleece(min 400gsm)

• cotton, wool • wool; cashmere; finecotton

Sheets and Pillowcases• fabrics:

polyester; polyester/cotton with cotton component less than50%

• fabrics:polyester/cottonwith cottoncomponentlessthan50%

• fabrics: poly/cotton with cottoncomponent equalto or greater than50%

• fabrics:polyester/ cottonwith cottoncomponent equalto or greater than75%

• fabrics:100%cotton;100%linen

• thread count:approx.120-170


• thread count:approx. 180

• thread count:approx. 250

• thread count: approx.320


• weight: approx.125 gsm

• weight: approx.165 gsm


• weight: approx 145-155gsm

• creased/pillowcases unpressed

• creaseless,pressedpillowcases

• professionallylaundered

• professionallylaundered/creaseless

• professionallylaundered/pressed

• pillow case –header, decorativeenhancementsuch as cuffedand twin stitching;or self flange

• decorative headersuch as hem stitched,piping, pillowcasesmay be finished withself flange

Mattress/Pillow Protectors – may have moisture proof backing• synthetic

or bonded fabric eg polypropylene

• synthetic fabric • quilted cotton/poly cottonprotectors

• quilted cotton/poly cottonprotectors

• mattress protectorsthickly quilted, cotton

• mattressprotector with elastic anchor straps

• mattressprotector withelastic anchorstraps

• mattress protectorwith elastic straps

• mattressprotector withelastic straps/fitted sheet style

• mattress protectorfitted sheet style orelastic straps

• pillow protectorenvelope style or zip closure

• pillowprotector,envelope styleor zip closure

• pillow protectorquilted cotton/blend, envelopeslip cover

• pillow protectorquilted cottonenvelope slipcover

• pillow protectorquilted tightly wovencotton, may havezipped closure

Bedding (continued)


Standard

FullBedding

Or–SomeBedding

Or–HireBedding

Mattress Protector

Pillow Protector

SpareBlankets/Quilts

Maximum Rank/Value

5

3

1

3

3

2

Guideline

Beddingprovided(andmadeup)forallbeds.

As above but not to all beds.

Beddingisavailableforhire.

All mattresses to have protective cover – may/may not have stain/waterproof barrier.

All pillows have protective cover.

Additional blanket/quilt provided for each bed – available in room or from 24 hour housekeeping.



Pillows• fill – polyester • fill – polyester/

microfibre mix• fill – microfibre

blend, feather• fill – microfiber fill

• weight: >/=900grams(standard sizepillow), feather &down;

• fill – down; feather&down–min85%down, may have coreweight: equal toor greater than900grams (standardsize pillow);

• cover –bondedfabric egpolypropylene

• cover wovensynthetic fabriceg polyester

• cover – wovenfabric eg cotton orcotton/ syntheticmix

• cover – wovenfabric japaracottonw

• cover – down proof100%japaracotton

• memory foam • latex

• king size pillow –approx. 50x90cm, minweight: 1200 grams ofmicrofiber blend (minof80%microfiber)

Bedding (continued)


MattressConsumer Importance Weighting Index

Mattress/Size of Bed

Mattress(%)




Quality Guidelines:This area includes the mattress (and topper if provided).


Mattress• 100mm

(approx) foam block

• 200mm(approx) highdensity foamblock

• standard bonnellcoil with minimumof 3 comfortlayers

• coil innerspringwith minimum4 comfort layers

• high technologypocket spring, withdeep comfort layers(min 5)

or or or or or• standard

bonnell coil with no comfort layers

• standardbonnell coil with minimum 2 comfort layers

• standard pocketcoil with minimum of 3 comfort layers

• pocket spring,with minimum 4 comfort layers

• high technology coilinnerspring with deepcomfort layers (min 5)

or

• latex with gel toplayer

• ticking (fabric)cotton

• ticking (fabric)– cotton twill.

• ticking (fabric) –cotton chintz

• ticking (fabric) –damask

• ticking (fabric) – knit

Topper

• no topper • separatemattresstopper-polyesterfill.

• separatemattress topper– microfibre/polyester fill.

• separatemattress topper –microfibre blendfill, minimum 950gsm fill

• separate mattresstopper – down/feather– (minimum40%down) fill

• or feather anddown fill – lessthan40%down

• or latex


Standard

King Size

Or–QueenSize

Or – Standard Double

Or – Standard Single/Twin

Maximum Rank/Value

6

5

3

3


Standard

King Size

Or–QueenSize

Or – Standard Double/Single

OrBunkBeds

Maximum Rank/Value

6

5

3

3

Mattress (continued)

Guideline

AKingSizeBedwillmeasure2030mmx1830mmorsplitking or 2 x king singles

Minimum 2030mm x 1530mm



Guideline

Additional Rooms (These Standards not included in One Bedroom Units)

As above.

As above.

As above or 2 x full size single beds.

Purpose designed ladder and safety barrier.

Furnishings/StorageConsumer Importance Weighting Index

Furnishings/Storage

Furnishings/Storage(%)




Quality Guidelines:This area includes the clothes storage i.e. wardrobe(s), drawers, shelving, dressing table, handles/knobs,bedsidetables/shelves,bedheadsandmirrors.TheseGuidelinesaretypicalindicatorsthatmay include, but not limited to the following:



Furnishings/Storage• material eg

aged/ dated melamine/ laminates/timber MDF,PVC

• materials egmelamine,imitation timberveneers,laminates

• materials egtimber plywood,melamine,timber veneers,laminates

• materials egdesigner timberveneers

• materials eg solidtimbers

• aged laminatetops

• basic laminatetops

• glass tops eg withunpolished edges,laminates

• glass tops eg withpolished edgesreconstitutedstone, timber

• marble, stone top,solid timber

• mirror –unframed,unpolished edge

• mirror – basicplastic frame

• mirror – powdercoated framew

• mirror – bevelled,polished edge

• mirror – customdesigned

• basic wardrobedoors, paintedchipboard

• wardrobedoors aged/datedmelamine/laminates

• aluminium/ powdercoated framed,mirrored wardrobedoors, melamine/laminate

• framelessmirroredwardrobe doors,timber/timberveneer

• wardrobe doors:bevelled edgeframeless mirroreddoor; solid timber

• no backing,no runners,staples

• drawerrunners, gluedjoins

• backed, drawerrunners, screws

• concealedhardware, interiorillumination

• concealed hardware,automated interiorillumination.

• aged plastichandles

• plastic handles • metal, timberhandles

• brass, stainlesssteel handles

• custom designedhandles/openers

• clothes storageand furnishingsnoco-ordination ofstyle or design

• clothesstorage andfurnishingslimitedco-ordination ofstyle or design

• clothes storageand furnishingsco-ordinatedstyle/designelements

• clothes storageand furnishingscustom designandco-ordinatedwith overall roomstyle/theme

• clothes storageandfurnishingsco-ordinated with obvioususe of elements andprinciples of design

Standard

BedsideTable/Shelf– All

Or–LessThanAll

BedsideTable/Shelf– Adequate Size

Clock Radio/Alarm/DockingStation – All

Or – Clock Radio/Alarm/DockingStation – Some

Maximum Rank/Value

3

2

2

3

2

Guideline

Bedsidetable/shelfprovidedadjacenttoallpermanentsleeping positions (except upper bunk).

Asabove–tominimumof50%.

Minimum space 900sqmm for each permanent sleeping position.

Provided in all bedrooms (may be part of television)

Asabove–50%ormorebedrooms.

Facility Guidelines: All measurements will be taken from within any frames and a tolerance of 20mm may apply for all measurements (under) and will be confirmed upon assessment.

Furnishings/Storage (continued)


Standard

FullLengthMirror

Or – Medium Mirror

Or – Small Mirror

Mirror – All

Wardrobe/PurposeBuiltHangingSpace – All

Or–LessThanAll

Screened From Room

SpaciousWardrobe

Or – Adequate Wardrobe

Sufficient Clothes Hangers

Clamp Hanger Provided

SufficientDrawersorEnclosedShelfSpace

Or – Sufficient Shelf Space

DefinedLuggageRack – All

Or–LessThanAll

Maximum Rank/Value

3

2

1

2

3

2

2

2

1

2

2

2

1

2

1

Guideline

Minimum1200mm(H)x400mm(W)(minimumheightof1800mm from floor to upper edge of mirror).

Minimum600mm(H)x350mm(W).

Lessthan600mm(H)x350mm(W).

Mirror provided in all bedrooms.

Wardrobeorpurposebuilthangingspaceineachbedroom.

As above – to less than all bedrooms.

Doorsorwalkinrobe.

Minimumoffreehangingspace–1550mm(H)x750mm(W)x550mm(D).

Minimumoffreehangingspace–1400mm(H)x450mm(W)x450mm(D).

Minimum 3 clothes hangers per sleeping position.

Minimum 1 clamp hanger per wardrobe.

Minimum400mm(W)x300mm(D)x100mm(H)foreachpermanent sleeping position.

As above – shelf space not enclosed.

Fixed or portable luggage rack in each bedroom.

As above – less than all bedrooms.

Furnishings/Storage (continued)


Bedside LightingConsumer Importance Weighting Index

Bedside Lighting

BedsideLighting(%)




Quality Guidelines:This area includes bedside light fittings which may be wall hung, ceiling or lamps. This does not includetheilluminationasthisisastandard.TheseGuidelinesaretypicalindicatorsthatmayinclude,but are not limited to, the following:


Bedside Lighting• dated pelmet,

fluorescent lighting

• fluorescentlighting

• standard down–painted whitefitting or wallmounted lights

• custom designdown lights – onepiece recesseddownlight, roundchrome fitting

• architectural designdown lights – onepiece unit down lightspecifically designedand manufacturedfor the purpose orapplication

• small ineffectivebedside lamps

• basiclight-weight lampbase withbasic shade,touch lights

• weighted bedsidelamp, may havedirectional head

• custom madebedside lamps,weighted base

• optional lightingillumination

• designer bedsidelamps with solidconstruction

• power cordsexposed

• power cordsexposed

• attempts toconceal powerleads

• power cordsconcealed

• power cordsconcealed

• lack ofcoordination ofstyle or design

• limitedcoordination ofstyle or design

• co-ordinatedstyle/designelements

• custom designandco-ordinatedwith overall roomstyle/theme

• co-ordinatedwithobvious use ofelements andprinciples of design

Standard

BedsideLighting–All

Or–LessThanAll

Individual Switches

Maximum Rank/Value

3

2

2

Guideline

Bedsidelightingtoallpermanentsleepingpositions.

Asabovetominimum50%ofpermanentsleepingpositions.

Separate switches that operate individual lights/lamps to all permanent sleeping positions.



Room LightingConsumer Importance Weighting Index

Room Lighting

RoomLighting(%)




Quality Guidelines:This area includes all bedroom (except bedside) light fittings and switches. This does not includetheillumination,asthisisastandard.TheseGuidelinesaretypicalindicatorsthatmayinclude, but are not limited to, the following:


Room Lighting• exposed

globes or fluorescent tubes

• fluorescentlighting diffuserpanels

• standard downlights – paintedwhite fitting



• dated lightfixtures andfittings

• basic oysterlighting

• oyster fittings • optional lightingillumination


• custom lightshades may besensor lightingwithmanualover-ride

• designer light fittings,may have electroniccontrol managementsystem, digital touchpads



• coordinated style/design elements

• coordinated withoverall room style/theme

• coordinated withobvious use ofelements andprinciples of design

Standard

SufficientLighting

Spare Power Point(s)

Maximum Rank/Value

3

2

Guideline

Effectivelightingtoallfunctionalareasofbedroomincludingbut not limited to: mirror/s, wardrobe, luggage rack.

Spare power point/s provided in each room – double adaptors and power boards (without individual switches) are not acceptable.



Window Coverings and PrivacyConsumer Importance Weighting Index


WindowCoveringsandPrivacy(%)




Quality Guidelines:Areaincludesblinds,curtains,drapes,windowtrims(includingpelmets).TheseGuidelinesaretypicalindicators that may include, but are not limited to, the following:


Window Coverings• curtain fabric

unlined or without bonded backing

• curtain fabricwith bondedbacking

• curtains fabric selflined with bondedrubber backing

• thick qualitydrapes withseparateinsulated lining

• thick quality drapeswith generous fullnesswith separate liningand separate insulatedbacking – may bemotorised

• no sheers • sheer curtainswith little or no‘fullness’

• standard sheercurtains

• sheers withgenerous‘fullness’

• quality sheers withgenerous‘fullness’may be motorised

• agedvenetians

• plasticvenetians

• imitation timbervenetians/shutters

• contemporarytimber venetians/shutters

• quality timbervenetians/shutters

• aged rollerblinds

• plastic rollerblinds, verticalblinds

• budget romanor budgetfabric panels

• ‘woven’plasticroller blinds

• standard romanblinds or standardfabric panels

• woven fibreglass,channelled rollerblinds

• roman blinds ordesigner fabricpanels

• custom designed/made roman blinds –motorised

• exposedtracking/conduit rod

• exposedtracking

• tracking exposed,designer rods

• bulkheads,pelmetsconcealedtracking

• bulkheads, pelmetsand/or other designelements concealingtracking/hardware


• limitedcoordinationof style ordesign

• coordinatedstyle/designelements

• custom designand coordinatedwith overall roomstyle/ theme



Standard

AdequateDayPrivacy

AdequateNightPrivacy

Insect Screens

Maximum Rank/Value

6

6

2

Guideline

Bedroomwindowscreening–(egsheercurtain,blinds,windowtinting)allowsin–roomguesttosee‘out’andgivesprivacy from external.

All windows/glass sliding doors fitted with covering for total privacy.

Fine mesh screening on all windows/sliding doors.


Window Coverings and Privacy (continued)

Free Floor SpaceConsumer Importance Weighting Index

Free Floor Space

FreeFloorSpace(%)




ConditionscoresandQualityGuidelinesdonotapply.

Facility Guidelines: Areas within the bedroom that are less than 500mm will not be considered as part of the overall floorspace.Entranceswillbeincludedaspartofoverallfloorspace.Atolerancemayapplyforallmeasurements (under) and will be confirmed upon assessment.

Standard

Spacious Area

Or – Adequate Area

Or – Small Area

SeparateBedrooms– All

Maximum Rank/Value

4

3

1

3

Guideline

Minimum 12sqm or greater of free floor space.

Minimum 9sqm or greater of free floor space.

Minimum of 6sqm or greater of free floor space.

All bedrooms separate to lounge/dining area with doors.


Floor CoveringsConsumer Importance Weighting Index

Floor Coverings

FloorCoverings(%)




Quality Guidelines:TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Floor Coverings• poly propylene

carpet, low density

• nylon carpet,low density

• medium densitysynthetic/mixcarpet

• high density woolmix carpet eg80/20

• high density purewool carpet,thickness of pile

• dated vinylsheeting

• basic vinyl • standard solutiondyed nylon carpet

• high densitysolution dyednylon carpet

• polished solidhardwood qualitytimber floors eg jarrah

• dated tiles, lowgrade carpettiles

• basic tiles • laminated timberfloor/plank vinyl,carpet tiles,polished timberfloors eg cypresspine, bamboo

• polished solidhardwoodtimber floors egbrushbox

• tiles eg natural stone,marble, limestone,reconstituted stone

• standard vinyls • designer vinyl

• standard tiles • contemporary tiles




• coordinated withobvious use ofelements andprinciples ofdesign

• custom design andcoordinated withoverall room style/theme



Walls and CeilingsConsumer Importance Weighting Index

Walls and Ceilings

WallsandCeilings(%)




Quality Guidelines:Areas considered in this assessment include wall/ceiling finish, skirting, doors, architraves and door handles.TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Walls and Ceilings• dated plain

brick or concrete block walls

• exposedplain brick orconcrete blockwalls

• painted brickwalls

• feature brick walls • plaster walls/ ceilings,architecturallydesigned

• panelled walls/ceilings withvisible joins


• plaster walls/ceilings


• polished plaster walls

• quad trimused forskirtings/cornice

• basic narrowskirting/cornice

• plain skirting/cornice withno decorativeenhancement

• decorativeskirting/cornice,square setcorners

• decorative skirting/cornice of generousproportions

• no use ofcolour tocreate theme/harmony

• little use ofcolour tocreate theme/harmony

• colour has beenused to create atheme/harmony

• colour has beenused to createcoordinatedtheme/harmony

• fully coordinatedand/or customiseddesign to matchoverall room style

• lack ofdecorativeenhancements

• basicdecorativeenhancements

• use of decorativeenhancements


• decorativeenhancements suchas commissionedartwork

Facility guidelines do not apply.


BathroomConsumer Importance Weighting Index

Shower, Bath

Vanity

Fittings

Toilet

Lighting

Personal Amenities

Towelling


Free Floor Space

Walls, Ceilings

Floor Coverings

Bathroom Type

Ventilation

Overall–Bathroom(%)

3.61.0

3.40.8

3.20.7

2.50.6

2.10.6

2.1n/a

2.10.7

2.0n/a

n/a4.8

n/a1.3

n/a1.3

n/a0.7

n/a0.6




Shower and BathConsumer Importance Weighting Index

Shower and Bath

ShowerandBath(%)




Quality Guidelines:This area includes the bath (does not include bath surrounds), shower floor/grate, shower walls, shower screen.QualityGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Bath• plastic bath • basic acrylic

bath• standard design

acrylic, enamelbath

• contemporarybaths – acrylic,reconstitutedstone

• designer baths –stone, steel withporcelain finish

Shower• walls: datedtiles;‘aged’moulded plastic/fibreglass; panelling with visible joins

• walls: budgettiles; mouldedfibreglass;panelling withvisible joins

• walls: standardtiles, designermouldedfibreglass;panelling, novisible joins

• walls:contemporarytiles;reconstitutedstone; fully tiled;

• walls: stone; fully tiled

• base: datedtiles;‘aged’mouldedplastic/fibreglass

• base: budgettiles; mouldedfibreglass

• base: standardtiles, mouldedfibreglass

• base: hobless;contemporarytiles; reconstitutedstone; designermoulded base

• base: hobless; stone

• screen:lightweightplastic curtain;aged showerscreen

• screen: showercurtain,segmentedglass slidingdoors

• screen: framedshower screen ordesigner curtain

• screen: semiframeless glassshower screen

• screen: framelessglass

• grate: plastic • grate: plastic/chromeshower

• grate: chrome • grate: designersteel shower; tileinsert grate

• grate: designer steelshower


• limitedcoordinationof style ordesign

• coordinatedstyle/designelements




Standard

Separate Shower andFullSizeBath

Or – Shower Over Bath

Or – Shower Recess

LargeShower

Or – Adequate Shower

SpaBathorPlungeBath

Height of Shower Head/Rose

Soap Holder

Toiletries Holder

Maximum Rank/Value

5

4

3

5

4

2

2

2

2

Guideline

Separate full size bath (minimum of 1300mm x 600 mm) plus shower recess.

Combined shower over full size bath, spa bath.

Shower recess only.

Minimum 1800mm (length plus width).

Minimum 1500mm (length plus width).

Spa bath or plunge bath.

Minimum 1900mm – adjustable arm acceptable to meet dimension.

Dedicatedsoapholderormountedsoapdispenser.

Dedicatedshelf/spaceforguesttoiletries.


Shower and Bath (continued)

VanityConsumer Importance Weighting Index

Vanity

Vanity(%)





Quality Guidelines:Areaincludes:thehandbasin,plugs,bench/shelfspace,drawersincludinghandles.TheseGuidelinesare typical indicators that may include, but are not limited to, the following:


Handbasin• dated design

• plastic, agedpolymarble

• basic design

• mouldedacrylic

• standard design

• polymarble,acrylic

• contemporarydesign

• quality finisheg ceramic,reconstitutedstone

• customised designand style/theme

• high quality finish egstone, glass, ceramic

Bench Space• dated laminate

sheeting, dated moulded acrylic

• basic laminatesheeting,mouldedacrylic

• standard laminate,polymarble

• reconstitutedstone, designerlaminate

• stone, glass

Splashback• exposed pvc

plumbing


• exposedPVCplumbing


• plumbingchrome finish orconcealed


• concealed ordecorativeplumbing


• all plumbing isconcealed ordecorative



Standard

Bench/ShelfSpace

Or – Adequate BenchShelfSpace

HandBasin

Or – Adequate Hand Basin

Shelving/Storage Space

Maximum Rank/Value

3

2

3

2

2

Guideline

Minimum dimensions of 300mm x 200mm.

Bench/shelfspaceislessthan300mmx200mm.Minimum dimension of 150mm.

Minimum size of 400mm x 250mm.

Lessthan400mmx250mm.

Separate shelving, Minimum measurement of 150mm.

Vanity (continued)


FittingsConsumer Importance Weighting Index

Fittings

Fittings(%)




Quality Guidelines:Areas includes taps, spout, hooks, towel rails, mirror lighting, towel racks, shower head/rose, soap holders & shampoo holder, hooks, toilet roll holder and toilet brush.


Fittings• dated fittings

with plastic finishes

• framelessstandard mirror– unpolishededge

• lack ofcoordinationof fittings &fixtures

• basic fittingswith plasticfinishes

• plastic framedmirror

• limitedcoordinationof fittings &fixtures

• standardrange fittingspredominatelychrome

• framed mirrors

• coordination offittings & fixtures –matching

• custom designedchrome fittings

• large framedbevel edge mirroror mirror recessedinto tiling


• custom designedfittings, stainless steelfinish

• large bevel edgedesigner mirror withquality framing or mirrorrecessed into tiling


Facility Guidelines: All measurements will be taken from within any frames and a tolerance of 20mm may apply for all measurements (under) and will be confirmed upon assessment.

Standard

Mixer Taps

LargeMirror

Or – Adequate Mirror

Or – Small Mirror

Conveniently LocatedMirror

Towel Rails

Adequate Towel Rails

Adequate Clothes Hooks

Fittings in Other Bathrooms

Maximum Rank/Value

2

3

2

1

2

2

2

2

1

Guideline

Flick mixer or separate tap set with common spout.

Minimum600mm(H)x450mm(W),measuredwithintheframe.

Minimum450mm(H)x350mm(W),asabove.

Lessthan450mm(H)x350mm(W),asabove.

Locatedabovehandbasin/vanityunit,minimummeasurement from floor between 1200mm and 1800mm.

Purpose designed towel rails.

Minimum 450mm per sleeping position (pull out/portable clothes line acceptable to include in measurements).

Minimum 2 separate hooks or 1 double hook, small plastic adhesive hooks not acceptable.

AdditionalBathroomsprovidemirror,towelrails,clotheshooks, bin, toilet brush.


ToiletConsumer Importance Weighting Index

Toilet

Toilet(%)




Quality Guidelines:Area includes toilet suite (including cistern and seat), paper dispenser, waste bin, hooks, door and door lockandplumbing.TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Toilet• two piece

toilet suite with exposed‘S’trap

• two piece toiletsuite, enclosed‘S’trap

• close coupledtoilet suite

• wall faced/wallhung toilet suite

• high quality porcelain/ceramic finishwallfaced/wall hung pan,may have concealedcistern; high qualitychrome buttons

• aged plasticcistern

• basic plasticcistern

• mid range –combination ofceramic bowl &designer hardplastic cistern

• porcelain/ceramicfinish

• high quality porcelain/ceramic finish, allplumbing concealed






Standard

RubbishBin

ExtraToiletRolls

ToiletBrush&Holder

Maximum Rank/Value

2

2

2

Guideline

Minimum 1 rubbish bin for each bathroom, additional rubbish bin for separate toilet.

One or more additional toilet rolls.

Toilet brush and holder provided.



LightingConsumer Importance Weighting Index

Lighting

Lighting(%)




Quality Guidelines:Areas considered in this assessment include lighting, light shades, diffusers, power points, switches and heatlamps.TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Lighting• exposed





• architectural designdown lights – onepiece unit down light



• oyster fittings withdesign element




• designer light fittings,may have electroniccontrol managementsystem







Standard

SufficientLighting

Spare Power Points

Maximum Rank/Value

3

2

Guideline

Positioned so no area of the bathroom lacks light, it must effectively cover all areas (shower, bath, vanity, toilet, and mirror).

Spare power point/s provided.


Personal AmenitiesConsumer Importance Weighting Index

Personal Amenities

PersonalAmenities(%)





Standard

Personal Amenities

Or – Adequate Personal Amenities

Provision of Soap

Hairdryer

Maximum Rank/Value

3

2

3

2

Guideline

Minimum 5 items, including separate shampoo, separate conditioner, tissues plus 2 other items such as moisturiser, shower cap – liquid dispensers for shampoo–conditioner are acceptable.

Minimum 3 items – shampoo, tissues plus one additional item.

Soap(orSoapDispenser)providedforguests.

Provided for each bathroom.


TowellingConsumer Importance Weighting Index

Towelling

Towelling(%)





Quality Guidelines:Areasincludetowels,facetowels,handtowelsandbathmat.TheseGuidelinesaretypicalindicatorsthatmay include, but are not limited to, the following:


Towelling• basic towel

(approx 600 x1300mm) lightweight cotton; cotton/polyester,

• light weightcotton, cotton/polyestertowelling

• standard sizetowel (approx680 x 1320mm)cotton; cotton rich(86/14) towelling

• cotton towelling • large towel (approx750 x 1500mm),cotton towelling

• min. weight400 gsm for alltowelling items


• min. weight475gsm for alltowelling items


• min. weight 620 gsmfor all towelling items


Standard

Towels

Or – Towels for hire

Additional Towels

BathSheet

Face Cloth

Hand Towel

BathRobe

BathMat

Maximum Rank/Value

4

1

2

2

2

2

2

2

Guideline

Towel provided for each permanent sleeping position.

Towels are available to hire.

Provided for each sleeping position.

Minimum 800mm x 1600mm for each sleeping position.

Provided to each bathroom.

Provided to each bathroom.

Provided for each sleeping position.

Towelling bath mat provided for each bathroom.

Towelling (continued)









Standard

BathroomDoor

Adequate Privacy

Insect Screens5

Maximum Rank/Value

3

6

2

Guideline

Provided for privacy.

Opaque glass, blinds, curtain for bathroom window.

Insect screens installed on all opening external windows



Free Floor Space

FreeFloorSpace(%)






Standard

Spacious Area

Or – Adequate Area

Or – Small Area

Maximum Rank/Value

4

3

1

Guideline

Minimum 4sqm of free floor space.

Equaltoorgreaterthan2sqmoffreefloorspace.

Lessthan2sqmbutgreaterthan1sqmfreefloorspace.



Walls and Ceilings

WallsandCeilings(%)






Walls and Ceilings• dated modular,

panelling with visible joints

• combination ofdated tiles and/or basic brick,concrete blockwalls

• ceiling –panelling withvisible joins


• modular,panelling withvisible joints

• combination ofbasic tiles andpainted brickor concreteblock walls

• ceiling –panelling withvisible joins,plaster


• panelling with novisible joins

• combination ofstandard tiles andplaster/ renderedwalls. Single tileonly skirting area

• ceiling – plaster,sprayed concrete


• contemporarywall tiles mayhave full wallcoverage

• reconstitutedstone, mirror,glass

• ceiling – plaster


• designer wall tiles,full wall coverage

• natural stone tiles,glass/mirrored walls

• ceiling eg plaster withdesign feature





Floor Coverings

FloorCoverings(%)






Floor Coverings• dated vinyl

sheeting

• dated tiles

• ‘aged’plasticfloor grate

• no coordinationof style ordesign

• basic vinylsheeting

• basic tiles

• plastic/chromefloor grate


• standard vinyl

• standard tiles

• chrome floor grate


• contemporarytiles

• reconstitutedstone

• designer steelfloor grate; tileinsert floor grate


• natural stone

• designer tiles

• designer floor grate



Bathroom TypeConsumer Importance Weighting Index

Bathroom Type

BathroomType(%)







Standard

Ensuite

Or – Individual Bathroom

Or – Communal Bathroom

Additional Bathroom

Additional Toilet/Shower

Maximum Rank/Value

5

3

1

4

2

Guideline

Bathroomhasdirectaccessfrommainbedroom.

Bathroomlocatedwithinunit.Thesepointsarealsoawarded for one bedroom/studio when more than 3 sleeping positions.

Communal bathroom for use by all guests.

Additional full bathroom in unit, apartment, villa, cottage, or house – minimum – shower, toilet and hand basin). This StandardisnotincludedinOneBedroomUnits.

Additional toilet and/or shower in unit, apartment, villa, cottage, or house or separate toilet for studio or one bedroom apartment.

VentilationConsumer Importance Weighting Index

Ventilation

Ventilation(%)





Standard

Mechanical Ventilation

OrWindow

Maximum Rank/Value

4

2

Guideline

A mechanical exhaust system for removal of moisture & odours

Ventilationprovidedbyopeningwindow.


Bathroom Type (continued)


Lounge and Dining AreaConsumer Importance Weighting Index

Overall–LoungeandDiningArea(%)

Entertainment

Lounge Seating

Dining Table and Chairs

Lighting


Floors Coverings

Walls and Ceilings

Free Floor Space

1.22.0

1.41.9

1.12.4

1.12.4

0.8n/a

0.8n/a

0.61.6

n/a4.7




EntertainmentConsumer Importance Weighting Index

Entertainment

Entertainment(%)




Quality Guidelines:Thisareaincludesthetelevision,theTVpresentation(cabinet/stand/wallmounted),soundsystem,DVD.TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:


Entertainment• datedTV–on

wall or bench• smallTV(min

26”) – on wallor bench

• flat screen –medium sizedeg32”-maybewall mounted,swivel mount orpurpose builtentertainmentunit/stand/turntable

• large plasma,LCD,LEDTV,state-of-the-artfeatures such asHDTV,surroundsound audio.

• TVonwallor cabinet,coordinated withoverall theme ofroom

• largeLEDTV,state-of-the-artfeaturessuchasHDTV,maybehave3Davailable,surroundsound audio or wirelesssound system.

• TVispositionedinacustom-builtentertainment unit/stand, coordinatedwith room style

• noCDorDVDplayer

• portableCDplayer,DVDplayer

• basic stereosound system/unit,DVDplayer

• sound system isintegrated intoTVorscreenedincabinet

• sound system isintegratedintoTVetc

• no remotecontrol

• remote control • remote control • remote control • digital/touch padremote control

• exposedcords/ cables

• exposedcords/ cables

• attempt toconceal cords/cables

• cables and cordsare concealed

• cables and cords areconcealed.


Standard

TV

Or–CommunalTV

AdditionalTV

LargeTVScreen

Or–MediumTVScreen

Or–SmallTVScreen

Multichannel Selection

Or–LimitedMultichannel Selection

DVDPlayer

CDPlayer/SoundSystem/MP3 DockingStation

GamesSystem

Other

Maximum Rank/Value

4

1

2

4

3

2

4

3

2

2

2

2

Guideline

TVprovidedinunit,apartment,cottage,villa,orhouse.

CommunalTVprovidedinsharedroom/lounge.

Minimumof1additionalTVprovidedinunit,apartment,villa, cottage, or house.

TVscreenisequaltoorgreaterthan107cm/42inch.Diagonalmeasurementwillapply.

Asabove–TVscreenisequaltoorgreaterthan80cm/32inch.

Asabove–TVscreenislessthan80cm/32inchandequalto or greater than 66cm/26 inch.

Minimum6TVchannels(excludingFree-To-Airchannels).

Lessthan6TVchannels(excludingFree-To-Airchannels).

AdditionalEntertainmentFacilities(maximum3toapply)

DVDplayerinunit.

CDplayer,soundsystemand/orMP3dockingstationinunit.

ProvisionofNintendo,Playstation,X-Boxtypegamessystem.

Maximum1‘other’entertainmentfacility(eg:boardgames).


Entertainment (continued)


Lounge SeatingConsumer Importance Weighting Index

Lounge Seating

LoungeSeating(%)




Quality Guidelines:Areas considered in this assessment include lounge seating, occasional seating such as tub chairs and accessoriessuchascushions,throwsetc.TheseGuidelinesaretypicalindicatorsthatmayinclude,butare not limited to, the following:


Lounge Seating• dated

construction, materials – low density foam, loose weave fabric

• solid base

• dated canelounge/chairs


• basicconstruction,materials – lowdensity foam,loose weavefabric

• slat or solidbase

• basic canelounge/chairs


• mid-rangefurniture,materials –medium densityfoams, closeweave fabrics

• web or slat base

• mid range canelounge/chairs


• solid construction,thickly paddedwith highdensity foam,tightly wovencommercial gradefabric, tightlyupholstered

• sprung or webbase

• contemporaryrattan/canelounge/chairs


• solid construction,thick padding/high density foam,cushions may havedown filling, qualitytightly woven fabric,tightly upholstered

• well-paddedsprungbase

• designer rattanlounge/chairs



Standard

PurposeDesignedLoungeSeating

Or – Purpose DesignedOccasional Seating

Sufficient Seating

LoungeSeatinginAdditiontoDiningSeating

Maximum Rank/Value

4

3

2

3

Guideline

Purpose designed lounge seating may have arms and is fully upholstered. Maybe cane/wicker lounge seating with fully padded cushions.

Purpose designed occasional seating includes tub chairs, occasional chairs, foam lounges.

Loungetypeseatingmustbeprovidedforthemaximumnumber of permanent sleeping positions.

Room provided with lounge type seating plus dining chairs.


Lounge Seating (continued)

Dining Table and ChairsConsumer Importance Weighting Index

DiningTableandChairs(%)




Quality Guidelines:Areas considered in this assessment include dining table & dining seating include stools & bench seating. TheseGuidelinesaretypicalindicatorsthatmayinclude,butarenotlimitedto,thefollowing:

Dining Table and Chairs



Dining Table and Chairs• materials eg

dated plastic, MDF,datedlaminates, basic steel tube frames

• upholsterymaterials egdated vinyl

• stools,benches orfixed seating


• materials egplastic,MDF,laminates,steel tubeframes

• upholsterymaterials egvinyl

• stools,benches orfixed seating

• basic design,limitedcoordinationand style

• materials eglaminate,melamine,standard timber(eg pine), timberveneers, glass,chrome orbrushed steelframes, plywood,pine, high gradeplastic

• upholsterymaterials – egcommercial gradefabric

• standard cane/rattan


• materials eg solidtimber (eg oak)designer laminate,melamine,timber veneers,reconstitutedstone, glass,chrome orbrushed steelframes

• upholsterymaterials – egcommercial gradefabric

• contemporarycane/rattan


• materials eg solidquality timber (egcedar), designertimber veneers,marble and stone,stainless steel frames

• upholstery materialseg high grade fabrics

• designer cane/ rattan


Dining Table and Chairs (continued)

Standard

Sufficient Seating

Sufficient Table Space

Maximum Rank/Value

3

2

Guideline

Seating must be provided for the maximum number of sleeping positions.

DiningTable/Benchspaceprovidedforallpermanentsleeping positions.



Room LightingConsumer Importance Weighting Index

Room Lighting

RoomLighting(%)




Quality Guidelines:Areasconsideredinthisassessmentincluderoomlights,lightshadesanddiffusers.TheseGuidelinesare typical indicators that may include, but are not limited to, the following:


Room Lighting• exposed








• oyster fittings • optional lightingillumination






• designer light fittings,may have electroniccontrol managementsystem, digital touchpads



Standard

SufficientLighting

Spare Power Point(s)

Maximum Rank/Value

3

2

Guideline

Effectivelightingtoallfunctionalareasofbedroom.

Spare power point/s provided in each room – double adaptors and power boards (without individual switches) are not acceptable.









Quality Guidelines:Areasconsideredinthisassessmentincludeblinds/curtains,drapes.TheseGuidelinesaretypicalindicators that may include, but are not limited to, the following:


Window Coverings• curtain fabric

unlined or without bonded backing

• curtain fabricwith bondedbacking

• curtain fabric –coated or bondedback

• thick qualitydrapes withseparate insulatedlining

• thick quality drapeswith generousfullness with separatelining and separateinsulated backing,maybe motorised

• no sheers • sheer curtainswith little or no‘fullness’

• standard sheercurtains

• sheers withgenerous‘fullness’

• quality sheers withgenerous‘fullness’,may be motorised

• exposedtracking/conduit rod

• exposedtracking

• tracking exposed,designer rods

• bulkheads,pelmetsconcealedtracking

• bulkheads, pelmetsand/or other designelements concealingtracking/hardware

• plasticvenetians

• aged venetians • imitation timbervenetians/shutters

• contemporarytimber venetians/shutters

• quality timbervenetians/shutters

• plastic rollerblinds, verticalblinds

• aged rollerblinds

• ‘woven’plasticroller blinds

• woven fibreglass,channelled rollerblinds

• custom mademotorised/channelledblinds




• custom designand coordinatedwith overall roomstyle/theme


Standard

NightPrivacy

Insect Screening

Maximum Rank/Value

6

3

Guideline

All windows/sliding glass doors fitted with covering for total privacy.

Fine mesh screening on all opening windows/sliding doors.




Floor Coverings

FloorCoverings(%)






Floor Coverings• poly propylene

carpet, low density

• nylon carpet,low density

• medium densitysynthetic/mixcarpet

• high density woolmix carpet eg80/20

• high density purewool carpet,thickness of pile

• dated vinylsheeting

• basic vinyl • standard solutiondyed nylon carpet

• high densitysolution dyednylon carpet

• dated tiles, lowgrade carpettiles

• basic tiles • laminated timberfloor/plank vinyl,carpet tiles,polished timberfloors eg cypresspine, bamboo

• polished solidhardwoodtimber floors egbrushbox

• polished solidhardwood qualitytimber floors eg jarrah

• tiles eg natural stone,marble, limestone,reconstituted stone

• standard vinyls • designer vinyl

• standard tiles • contemporary tiles




• coordinated withobvious use ofelements andprinciples ofdesign

• custom design andcoordinated withoverall room style/theme




Walls and Ceilings

WallsandCeilings(%)






Walls and Ceilings• dated plain

brick or concrete block walls

• exposedplain brick orconcrete blockwalls

• painted brickwalls

• feature brick walls • plaster walls/ ceilings,architecturallydesigned





• polished plaster walls

• quad trimused forskirtings/cornice

• basic narrowskirting/cornice

• plain skirting/cornice withno decorativeenhancement

• decorativeskirting/cornice,square setcorners

• decorative skirting/cornice of generousproportions





• fully coordinatedand/or customiseddesign to matchoverall room style

• lack ofdecorativeenhancements

• basicdecorativeenhancements



• decorativeenhancements suchas commissionedartwork




Free Floor Space

FreeFloorSpace(%)





Standard

Spacious Area

Or – Medium Area

Or – Small Area

Maximum Rank/Value

5

4

1

Guideline

Minimum 20sqm of free floor space for lounge, dining, kitchen, halls. Minimum dimensions – 500mm.

Minimum of 12sqm or greater– as above.

Minimum of 9sqm or greater.

ConditionscoresandQualityGuidelinesdonotapplyfortheseStandards.


General FacilitiesConsumer Importance Weighting Index

Overall–GeneralFacilities(%)



4.33.9

1.83.2

0.91.4

n/a2.2

n/a1.3

Laundry & Cleaning

Security and Safety

Non-Smoking

Communications

Heating, Cooling and Ventilation

LaundryConsumer Importance Weighting Index

Laundry(%)

3.21.8

Laundry

Quality Guidelines:Areasincludewashingmachine,dryer,laundrytub,bench,plumbing.TheseGuidelinesaretypicalindicators that may include, but are not limited to, the following:


Laundry• dated top

loader/twin tub washing machine

• dated dryer

• top loader,basic dials/controls

• basic dryer,no additionalfeatures

• top loaderwashing machine,digital displaycontrols

• standard dryer,painted enameldrum

• front loaders,matchingappliances,eco features –computerised toploader

• dryer – stainlesssteel drum/automatic anticrease

• front loaders, digitaldisplay, matchingappliances, ecofeatures

• dryer – condenser,moisture sensor/automatic stop


Standard

Laundry

Or – Communal Laundry

Iron & Full Size IroningBoard

Or – Iron & 3/4 size ironing board

Or – Shared Iron & IroningBoard

BroomorVacuumCleaner

Mop&Bucket

Maximum Rank/Value

5

1

3

2

1

2

2

Guideline

Washingmachineanddryer/clotheslineineachunit,apartment, villa, cottage, or house.

Communal guest laundry on site, including washing machine and dryer/clothes line.

Fullsizeironingboard–approx1150mm(L)x340mm(W)and iron located in each unit, apartment, villa, cottage, or house.

3/4 size ironing board and iron located in each unit, apartment, villa, cottage or house.

Ironing board and iron available for all guests in communal laundry.

Broomand/orvacuumcleaneravailableineachunit,apartment, villa, cottage, or house.

Mop & bucket – as above.


Laundry (continued)


• dated laundrytub/cabinet

• plumbingexposed

• benchtop –dated laminate/tiles

• basic laundrytub/cabinet

• plumbingexposed

• bench tops –basic laminate/tiles

• standard laundrytub/cabinet

• attempts toconceal plumbing

• bench tops –standard laminate

• sink – stainlesssteel incorporatedinto benchmounted

• all plumbingconcealed

• bench tops –reconstitutedstone designerlaminate

• sink – porcelain,stainless steel – underbench mountedallplumbing concealed

• bench tops – naturalstone


Security and SafetyConsumer Importance Weighting Index

SecurityandSafety(%)




Security and Safety

Standard

ElectronicEntry

Or – Automated Locking

Or – Internal Locking

ExternalLocks

VideoIntercom

Or – Intercom

Security Foor Access

Added Security Features

In Room Safe

Security Allowance

Maximum Rank/Value

5

4

3

3

4

3

3

2

2

4

Guideline

Electronicunitentry.

Entrancedoorautomaticallylockstoexternalentry.

Entrancedoorlockableinternallybyguest.

Locksonallexternaldoors.

Videointercominunit.

Intercom in unit.

Accesstounitflooronlyavailableviaroom‘key’.

Viewingholeinfrontdoor,securityscreendoororsecuritychain.

Purpose built safe provided in each unit, apartment, villa, cottage, or house (with operating instructions).

Allowance for properties where facilities are not relevant/applicable (eg: houses, cottages, villas).




Business DeskConsumer Importance Weighting Index

BusinessDesk(%)

0.91.4



Business Desk

Standard

Phone

LocalPhoneBook

Compendium

Internet Access

Maximum Rank/Value

2

1

2

3

Guideline

Minimum of one telephone accessible 24 hours.

In unit, apartment, villa, cottage or house.

Extensiverangeofpropertyandlocalvisitorinformation,including local phone numbers.

BroadbandorWiFiaccesswithinunit,apartment,villa,cottage or house.



Non-SmokingConsumer Importance Weighting Index

Non-Smoking(%)




Non-Smoking

Standard

Non-SmokingUnits,Apartments,Villas,Cottages,Houses

Maximum Rank/Value

4

Guideline

100%ofguestaccommodationtobenonsmoking,andmustbeaccompaniedbysignageatthepropertyandin-rooms.


ConditionscoresandQualityGuidelinesdonotapplyforthisStandard.


Heating, Cooling and VentilationConsumer Importance Weighting Index

Heating, Cooling and Ventilation

Heating,CoolingandVentilation(%)

4.33.9



Heating, Cooling and Ventilation• box style

reverse air conditioners

• wall hung stripheaters, freestanding fans,fan heaters

• window/wallreverse cycleair conditionerunits withindividualtemperaturecontrol

• columnheaters, basicceiling fans

• split systemreverse cycleair conditionerswith individualtemperaturecontrol (remotecontrol)

• standard ceilingfans

• ducted airconditioning; orintegrated splitsystem

• contemporaryceiling fan

• ducted airconditioning withindividual temperaturecontrol to each unit

• designer ceiling fan –electronic control



Standard

Sufficient Heating

Or – Moderate Heating

Sufficient Cooling

Or – Moderate Cooling

Heating/Cooling – All

Individual Temp Control

Maximum Rank/Value

5

2

5

4

4

2


Guideline

Air conditioners – split (invertors) or ducted systems; steam/water heaters, gas ducted, convection heating.

Oil columns, fan heaters.

Refrigeratedair-conditioners–splitorductedsystems;ducted evaporative coolers.

Ceiling fans, portable fans, portable evaporative cooling system.

Heating/cooling provided in all rooms (bathroom excluded) within unit.

Controls/indicator settings are in degrees.


KitchenConsumer Importance Weighting Index

Overall–Kitchen(%)



3.55.9

3.34.3

3.33.5

1.5n/a

1.32.3

Tea, Coffee, Cutlery, Crockery, Glassware

Kitchen and Appliances

Diswashing, Bench, Cupboard

Lighting

Floor Coverings

Tea, Coffee, Cutlery, Crockery, GlasswareConsumer Importance Weighting Index

Tea, Coffee, Cutlery, Crockery, Glassware

Tea,Coffee,Cultery,Glassware(%)

3.33.5



Standard

Tea/Coffee Provisions – Personal

Or – Tea/Coffee Provisions – Communal

SufficientQuantities/RangeofGlassware

SufficientQuantitiesof Crockery & Cutlery

Maximum Rank/Value

4

1

3

3

Guideline

Sufficient (2 per person) complimentary packaged ingredients (instant tea, coffee and sugar satchels) and eitherfreshorUHTmilk.Akettlemustalsobeprovided.

As above – provided in a communal or shared facility/area.

Glasswareprovidedforeachpermanentsleepingposition–standard drinking glass and wine/champagne.

Mugs and/or cups, saucers, glass and spoons must be provided for each permanent sleeping position.




Kitchen and AppliancesConsumer Importance Weighting Index

3.55.9





Kitchen Appliances• aged/dated

basic range appliances eg stovette

• basic rangeapplianceseg coil/solidhobs; basicfree standingupright gasstove, enameltop

• mid rangeappliances egceramic cook top/gas with rotarycontrols

• high rangeappliances egceramic cooktop with touchcontrols; gas withelectronic ignition

• top range applianceseg induction cook topwith touch controls;gas, stainless steelcooktop with electronicignition, variety ofcooking zones

• appliances‘exposed’egrefrigerator freestanding

• ceiling exhaustfan

• majority ofappliancesfree standingexposed egmicrowave onbench top

• ‘exposed’range hood

• appliancesincorporated intokitchen design

• standard rangehood incorporatedinto overheadcupboards

• appliances fullyincorporated intocabinets

• integrated ordesigner rangehood

• appliances integratedinto kitchen design

• integrated or designerrange-hood

KitchenandAppliances(%)

Kitchen and Appliances

Standard

LargeFridge

Or – Adequate FridgeOr – Small Fridge

Or – Communal FridgeToaster

Or – Communal ToasterDomesticOven

Maximum Rank/Value

432

1

3

1

5

Guideline

Minimum 200 litres.Minimum 140 litres.Lessthan140litres.

Refrigerator available for guest in communal area.

Toaster in unit.

Toaster in communal kitchen.

Domesticoven.



Kitchen and Appliances (continued)

Standard

Or – Convection Oven/MicrowaveOr – Stovette

Or – Communal Oven

Microwave

Or – Communal MicrowaveGrill3 Hot PlatesOr–LessThan3Hot PlatesOr – Communal Hot PlatesMechanical VentilationCookingEquipment

CookingUtensils

Additional Appliance

Maximum Rank/Value

3

2

1

2

1

232

1

2

3

3

2

Guideline

Combined convection and microwave oven.

Stove plugs into power point.Oven in communal kitchen.

Microwave.

Microwave in communal kitchen.

Slide tray grill or separate grill.Minimum 3 hot plates.Minimum 1 hot plate.

Hotplates in communal kitchen – minimum of 4.

Extractionfan/range.

Minimum two saucepans with lids, fry pan, 2 bowls (salad/mixing), and chopping board. Minimum egg lifter, peeler, 2 utility knives (1 large), serving spoon, mixer spoon, can opener, cork screw, tongs.Additional appliances such as an electric frypan, coffee machine, sandwich maker etc.

Dishwashing, Bench, CupboardConsumer Importance Weighting Index

Dishwashing, Bench, Cupboard

3.34.3



Dishwashing,Bench,Cupboard(%)

Quality Guidelines:TheseGuidelinesaretypicalindicatorsthatinclude,butarenotlimitedto,thefollowing:


Dishwashing, Bench, Cupboard• no splashback • splashbacks

limited area, basic tiles

• splashbacks –standard tiles,standard laminate

• splashback – glass,stainless steel,reconstituted stone,contemporary tiles

• splashback – glass,stainless steel, stone,glass tiles


Standard

DoubleSink

Or – Standard Sink

Or – Communal Sink

Mixer Taps

SufficientBenchSpace

Sufficient Cupboard/ Shelf Space

Spare Power Points

Dishwasher

RubbishBin

LinedRubbishBin

WashingLiquids&Aids

Maximum Rank/Value

4

2

1

2

3

2

2

5

1

1

1

Guideline

Doublesinkwithplugs.

Kitchen sink with plug.

Dishwashingfacilitiesavailableincommunalarea.

Flick mixer or separate taps with common spout.

1000mm x 600mm, measurements may be accumulative. Minimum measurement of 150mm.

Minimum 500mm x 600mm – as above.

Additional power point/s.

Dishwasherprovided.

Minimum 8 litre.

Kitchen bin, lined and lidded, or in cupboard.

Detergents,dishcloth,teatowel,scour,dish-rack.



• bench tops –dated laminate/tiles

• bench tops –basic laminate/tiles

• bench tops –standard laminate

• bench tops –reconstituted stonedesigner laminate

• bench tops – naturalstone

• doors/drawers –painted datedmelamine/laminate

• doors/drawers– painted,melamine/laminate

• doors/drawers –standard design,melamine,laminate, vinylwrap

• doors/drawers– timber veneer,designerlaminate/melamine.

• handles – designer/stainless steel

• handles – designerstainlesssteel,handle-less/ recessed grooves,‘soft’closingdrawers

• handles – basicplastic/timber

• handles –basic plastic/timber

• handles – egstandard chrome

• handles –designer/stainless steel

• doors/drawers – solidtimber, 2 pack epoxy

• internal –unsealed

• internal –unsealed

• internal –melamine

• internal –melamine/ laminate

• internal – melamine/laminate

• sink – datedstainless steel

• sink – basicstainless steel

• sink – stainless ssteel

• sink – stainlesssteel – underbench mounted

• sink – porcelain,stone, stainless steel –under bench mounted

• tap ware –basic/ mismatched

• tap ware –basic

• tap ware –standard chrome

• tap ware –stainless steel

• tap ware – designerstainless steel






Dishwashing, Bench, Cupboard (continued)


LightingConsumer Importance Weighting Index

Lighting

Lighting(%)




Standard

Sufficient lighting

Maximum Rank/Value

3

Guideline

Effectivelightingtoallfunctionalareasofkitchen.




Lighting• exposed



• lack ofcoordination




• panel fluorescentlighting; standarddown lights –painted whitefitting

• oyster fittings


• custom designdown lights– one piecerecessed downlight, roundchrome fitting






• designer light fittings,may have electroniccontrol managementsystem, digital touchpadscoordinatedwith obvious useof elements andprinciples of design



Floor Coverings

FloorCoverings(%)







Floor Coverings• dated vinyl

sheeting/tiles

• dated tiles


• basic thin vinylsheeting

• basic tiles


• standard tiles/vinyl/laminate

• standard polishedconcrete – noadded agate ordesign; timber


• contemporarytiles, reconstitutedstone,contemporary vinyl(cushion underlay)

• timber, polishedconcrete


• high quality tiles egstone, natural rubberflooring

• designer polishedconcrete/timber



Glossary of TermsWhenwedevelopedourguidelinesforQualityandConditionweconsultedwidelywithdesignprofessionalsand commercial operators across the Australian accommodation sector.

An assessment of quality incorporates experiential and functional design elements, material, construction techniquesandsustainability.Consumerresearchalsoshowedthat‘modernity’(e.g.thestylishness,freshness,innovativeness,oravant-gardeoffacilitiesanddesign)hadasignificantinfluenceontheirperceptionof quality.

The assessment of condition is the most important and influential factor in determining a Star Rating. Effective maintenancepracticesandacommitmenttoongoingrefurbishmentshaveproventobehighlyvaluable in managing defective facilities, stress and wear of guest facilities.

Term Area of Assessment

Description

Aged Condition Determinedbytheeffectsoftimeor‘wearandtear’onfittings,fixturesand/or furnishings. Ongoing maintenance may address some effects, but the overall impact of sustained guest use has led to the deterioration of quality standards; for example, faded, chipped, worn, and saggy.

Please note: antique or collectible furnishings will not be defined as ‘aged’intheabsenceofconditionissues.

Basic Quality Determinedbythepracticalityandpurposeofuseasopposedtoincorporating or complementing a distinct design element or theme – of plain appearance and functional application. For example, a framed mirror with no additional design element or feature such as bevelled edges or recessed into surrounding tiles.

Coordination Quality Determinedbytheintegrationofdesignanddecorelementstoproducea complementary theme. For example, the coordination of bedding such as throws, cushions/pillows, sheets, valance, sheets and bedcovers that demonstrates an obvious attempt to coordinate each element.

Contemporary Quality Determinedbythefunctionalandmoderndesignelementsthatareengaged by commercial designers, retailers and hospitality professionals. Forexample,a‘contemporary’modularloungesuitewhencomparedtoa‘dated’caneloungesuit.

Custom Designedand/or Custom Made

Quality Determinedbythefunctionaldesignelementsspecifictotheoveralldecor or theme of a property and guest experience. This may include products that have been tailored to satisfy specific requirements. For example,theuseofabed-headthatcomplementsanoveralldecorandtheme for the bedroom, or a dining table and chairs that complement the overall decor and theme of the living area.

ComfortLayer(Mattress)

Quality Determinedbythetypesoffoamsandfibresusedintheuppermostlayers of a mattress, as well as their overall thickness or density. For example, a standard mattress may have 2 comfort layers while the benchmark for high technology mattresses is a minimum of 5 deep comfort layers.


Glossary of Terms (continued)

Term Area of Assessment

Description

Dated Quality Determinedbythemodernityofthefacilitiesandthedesignelementsortheme.Forexample,anolder-styledsegmentglassslidingdoorforthe shower recess compared to a frameless shower door.

DesignElement

Quality Determinedbythecreativecomponentsoraspectsofanitemorvisualsetting-withinaccommodationsettingsthiscanspecificallyrelate to the basic units of an item of furniture and/or the composition of a room (e.g. its colour, texture, space and shape). Overall, it is about the elements that bring a space together in terms of appearanceandfunctionality.Forexamplethe‘footprint’ofthefurniture should complement the size of the room.

GSM–GramsPer Square Metre

Quality The weight of the towel is determined by the grams of fibre per square metre. The greater the weight per square metre the higher the quality of the towel.

Integrated Quality Determinedbytheseamlessintegrationoffinishingworkanddesignelements. For example, the cabinetry to house kitchen appliances such as the refrigerator, dishwasher, oven and/or microwave is built to measure exactly with the specifications of each or all appliances.

Quality Satisfactory-Moderate- Good-VeryGood-Excellent

For the purpose of assessing quality, the words satisfactory, moderate, good, very good and excellent are used to signify the different standards in broad terms. The Standards are defined by typical indicators which represent consumer expectations. These indicators are neither prescriptive nor definitive to recognise the wide variety of elements that may be included.

The assessment of quality includes design elements, material, construction technique, sustainability, experiential and functional. Consumerresearchalsoshowed‘modernity’(stylishness,freshness,innovativeness,avant-garde)tobeasignificantcomponentofquality.

Style Quality Determinedbytheintegrationand/orapplicationofdesignelementsused to support a distinct theme or decor. For example, chandeliers traditionallyrepresenta‘classic’styleandwillcomplementallfacetsof a room such as the dining and lounge seating facilities, whereas recesseddownlightsrepresenta‘contemporary’style.

Theme Quality Determinedbytheoverallintegrationofdesignelementsoftheproperty and its room types. For example, common hospitality designthemesmayincludeClassic,Contemporary,ArtDeco,Victorian,Edwardian,ModernismorEco–Sustainable.

Thread Count Quality A measure of bed linen that is determined by the number of threads woven together in a 10 square centimetre box. For example, a 250 thread count reflects 112 threads on one side of the 10 sqcm box (e.g. warp), with 138 threads on the side (e.g. weft). The warp and weft sides are each 3.16cm long.


Star Rating Criteria forSELF CATERING Property

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