Star method to shine in interviews.
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Transcript of Star method to shine in interviews.
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CRAFTFAIR
S.T.A.R. Method
* * *
Farah Taleb
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Previous experience demonstrating a
specific Competency
20%Situation/Task
60%Action
20%Result
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Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
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Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
![Page 5: Star method to shine in interviews.](https://reader036.fdocuments.in/reader036/viewer/2022070303/5491a4c0b479598e6a8b54bb/html5/thumbnails/5.jpg)
Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
![Page 6: Star method to shine in interviews.](https://reader036.fdocuments.in/reader036/viewer/2022070303/5491a4c0b479598e6a8b54bb/html5/thumbnails/6.jpg)
Situation
Problem you had to resolve. Task you needed to accomplish.
Follow these four steps to ensure a successful use of the S.T.A.R. method
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Task
What you were expected to do. Adopted strategy to solve the
problem.
Follow these four steps to ensure a successful use of the S.T.A.R. method
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A ction
Actions took to address situation. Appropriate amount of details. Keep the focus on you.
Follow these four steps to ensure a successful use of the S.T.A.R. method
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R esult
Be as specific as possible. Outcome of actions. Answer contains multiple positive
results.
Follow these four steps to ensure a successful use of the S.T.A.R. method
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Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
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Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
![Page 12: Star method to shine in interviews.](https://reader036.fdocuments.in/reader036/viewer/2022070303/5491a4c0b479598e6a8b54bb/html5/thumbnails/12.jpg)
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
![Page 13: Star method to shine in interviews.](https://reader036.fdocuments.in/reader036/viewer/2022070303/5491a4c0b479598e6a8b54bb/html5/thumbnails/13.jpg)
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
![Page 14: Star method to shine in interviews.](https://reader036.fdocuments.in/reader036/viewer/2022070303/5491a4c0b479598e6a8b54bb/html5/thumbnails/14.jpg)
Thank you