Star health & Allied insurance company profile

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Star Health updated profile/Trg/cpu/ Ver1.4/07Nov2015

Star Health and Allied Insurance Co Ltd.

Performance updates and Target for FY 16

STAR HEALTH & ALLIED INSURANCE CO. LTD.,

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STAR HEALTH after 2014-15…


LARGEST stand-alone

health insurer in

India Highest

growth rate (35%) in

the industry

5th largest in India, right after the 4 PSU majors.

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Introducing STAR HEALTH INSURANCE…


StarEQUAL TO ALL FOUR REMAINING health insurers put together

No.1

among all

private

general

insurers

Overtook

ICICI in

terms of

Health

premium

volume.

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Direct settlemen

t of claims

Free Health

Magazine

Free DIGITAL CONVERSION

of Medical Records

No TPA involvemen

t

Our innovations – on OPERATIONS FRONT!

Renewal and claims tracking easier through

Star Health Mobile app.

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1ST to launch an exclusive health

cover for Sr. Citizens.

1st and only INDIAN insurer

to provide a health cover for HIV population.

Our innovations – on PRODUCTS FRONT!

1st policy exclusively meant

for “heart patients” who

have undergone CABG/PTCA.

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1st to launch a “Top-up” plan:

STAR Super Surplus.

1st to launch an exclusive health

cover for Diabetics

(Revised and improved 2014).

Our innovations – on PRODUCTS FRONT!

Unmatched benefits:

Recharge; Bariatric surgery

covers etc! A range of ‘value-for-

money’ products.

Re-launched FHO and CHI with superior

features.

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Star spread!


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Our Retail growth journey!

Retail FAST TRACK*Overall target 15-16

YearNo. of

Policies (in

Thousands)

Premium (Rs. in Crores)

Growth Rate

Industry

growth

2006-07 61 8.50 NA2007-08 299 42.20 398%2008-09 504 95.20 126%2009-10 763 183.20 92%2010 –11 1132 337.60 84%2011-12 1266 501.90 49% 39%2012-13 1325 770.30 53% 19%2013-14 1515 1054.45 37% 15%

2014-15 1866 1444.92 37% 15%

2015-16 2250 (Est) 1900.00(1950*) 35% 13%


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Our growth journey!

Retail FAST TRACK*Overall target 15-16

STAR TREK

2006

-07

2007

-08

2008

-09

2009

-10

2010

–11

2011

-12

2012

-13

2013

-14

2014

-15

2015

-16 (P

rojec

ted)

0

500

1000

1500

2000

2500

No. of Policies (in Thousands) Premium (Rs. in Crores)

YearNo. of

Policies (in

Thousands)

Premium (Rs. in Crores)

Growth Rate

Industry

growth

2006-07 61 8.50 NA2007-08 299 42.20 398%2008-09 504 95.20 126%2009-10 763 183.20 92%2010 –11 1132 337.60 84%2011-12 1266 501.90 49% 39%2012-13 1325 770.30 53% 19%2013-14 1515 1054.45 37% 15%

2014-15 1866 1444.92 37% 15%

2015-16 2250 (Est) 1900.00(1950*) 35% 13%


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Health portfolio:Comparative

performance….

*Figures as published by IRDA

RANK InsurersHealth

Growth% RANK InsurersHealth

Growth%2013-14 2014-15 Sep-14 Sep-15

1 New India 3315.77 3980.65 20 1 New India 2419.19 2539.91 52 National 3030.52 3681.93 21 2 National 1746.65 1917.19 103 United India 2659.94 3171.36 19 3 United India 1706.55 1794.03 54 Oriental 1718.15 1994.68 16 4 Oriental 1020.08 1284.86 265 Star Health 1067.15 1439.27 35.00 5 Star Health 605.50 805.00 33.006 ICICI-lombard 1570.16 1405.35 -10 6 ICICI-lombard 708.14 748.92 67 Apollo Munich 664.67 758.92 14 7 Bajaj Allianz 409.12 449.99 108 Bajaj Allianz 743.66 731.14 -2 8 Apollo Munich 270.86 336.01 249 HDFC ERGO 616.82 554.89 -10 9 HDFC ERGO 277.34 309.66 1210 Max Bupa 307.53 372.06 21 10 Max Bupa 158.72 211.57 3311 Religare 150.03 260.27 73 11 Religare 102.93 211.14 10512 Cigna TTK 0 21.24 NA 12 Cigna TTK 2.17 36.87 1599

Industry Total* 17678.79 20442.97 16 Industry Total* 10166.81 12054.97 19


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PA portfolio:Comparative

performance….

*All figures as published by IRDA

RANK

Insurers

PA

Growth% RANK Insurers

PA

Growth%2013-14

2014-15 Sep-14 Sep-15

1 HDFC ERGO 299.4 387.96 30 1 Oriental 67.17 81.92 222 ICICI-lombard 199.98 232.67 16 2 HDFC ERGO 191.88 230.77 203 United India 208.53 231.07 11 3 ICICI-lombard 115.67 133.71 164 New India 168.98 185.73 10 4 New India 101.00 120.72 205 National 146.39 131.14 -10 5 United India 87.48 119.75 376 Oriental 118.24 126.41 7 6 National 71.80 112.70 577 Bajaj Allianz 54.03 66.36 23 7 SBI Gen 113.80 91.04 -208 Star Health 23.92 33.27 39 8 TATA AIG 75.64 75.05 -19 Apollo Munich 16.71 26.55 59 9 Bajaj Allianz 31.26 42.17 3510 Religare 2.27 15.53 584 10 Apollo Munich 10.86 30.07 17711 Max Bupa 1.32 0.60 -55 11 Religare 2.49 19.30 67512 Cigna TTK NA 0.59 NA 12 Star Health 14.22 18.32 29

Industry Total* 1828.75 2142.48 17 13 Cigna TTK 0.00 2.17 014 Max Bupa 0.52 0.13 -75

Industry Total* 17678.79 20442.97 16


12Rs. in crore

Premium Income

Particulars RetailSector

Corporate Sector Total

% of Corporate

sectorFor the Period ending 31st Mar’15 1349.59 95.33 1444.92 6.60

For the Period ending 31st Mar’14 974.11 78.44 1052.55 7.45Growth % 38.55 21.53 37.28

Sector As on March ‘14

As on March’15

Growth %

Retail & Corporate 1052.55 1444.92 37%RSBY 38.53 27.62Total 1091.08 1472.54 34%

Retail up to the month March 2015

Gross Premium income upto March 2015


13Rs. in crore

Premium Income

Particulars RetailSector

Corporate Sector Total

% of Corporate

sector

For the month Oct’15 138.10 6.24 144.34 4.32

For the month Oct 14 99.84 4.42 104.26 4.24Growth % 38.32 41.18 38.44

Sector As on Oct’14

As on Oct’15 Growth %

Retail & Corporate 700.18 956.83 36.65%RSBY 23.42 11.14 (52.3%)Total 723.60 967.97 33.77%

Retail for the month Oct 2015

Premium income upto Oct 2015


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Documents issued and Lives covered..

Class

2013 - 2014 2014 - 2015No. of

Policies (in lakhs)

Lives covered(in lakhs)

Premium (in crs)

No. of Policies (in

lakhs)

Lives covered (in lakhs)

Premium (in crs)

Health 13.37 38.28 1025.39 16.32 46.35 1401.72

Personal Accident 1.50 8.60 22.79 2.00 9.47 32.94

OMP 0.35 0.36 11.95 0.32 0.33 10.26

Total 15.22 47.24 1060.13 18.64 56.15 1444.92

No. of persons covered per policy 3.11 3.01

Premium per policy Rs.6965 Rs.7750

Per Capita premium Rs.2244 Rs.2573


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Documents issued and Lives covered..

Class

2015 – 2016 (upto Oct) 2014 – 2015 (upto Oct)No. of

Policies (in lakhs)

Lives covered(in lakhs)

Premium (in crs)

No. of Policies (in lakhs)

Lives covered (in lakhs)

Premium (in crs)

Health 9.76 27.80 926.78 8.14 23.55 669.05Personal Accident 1.24 6.21 22.11 0.98 5.12 17.03OMP 0.25 0.25 7.94 0.22 0.23 7.29Total 11.25 34.26 956.83 9.34 28.90 693.37No. of persons covered per policy 2.85 2.89Premium per policy Rs. 9496 8219Per Capita premium Rs. 3334 2841

Rs.in crore


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N0 Tall Claims!

Year Settled Amount

Paid (Rs. in Cr)

2010-11 109087 129.35

2011-12 112369 201.22

2012-13 153533 347.53

2013-14 192084 515.76

2014-15 225959 682.78

2010-11

2011-12

2012-13

2013-14

2014-15

109,087

112,369

153,533

192,084

225,959

12,935

20,122

34,753

51,576

68,278

Claims track over the years.Amount Paid (Rs. in lakhs) Number of claims handled

1. Over 2012-13 claim numbers grew by 25% in 2013-14.But growth in 2014-15 was lower at 18%.

2. Claim amount disbursed in 2013-14 over 2012-13 was 48%.But comparable increase in 2014-15 was lower at 32%.

Service highlights….

Settlement TAT

• Please contact the toll free help - line - 1800 425 2255

• For Pre - Authorization

fax to the below numbers

Toll - free: 1800 425 5522Non Toll free: 044 28302200• Carry your ID Card and Policy Schedule.


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CASHLESS {<2 HR} -

86%RE-

IMBURSEMENT {<7 DAYS} -

88%

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Claims Management..

Star Health updated profile/Trg/cpu/

Ver1.4/07Nov2015

Our TATS ->

Cas

hles

s cl

aim

s Within 1 hour – 82%

Within 2 hours – 86%

Rei

mbr

sem

t cl

aim s Payment Within 7 days

– 88%

RejectionsCommunications within 7

days – 91%


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SEGMENT F Y 2015-16Retail Business

1820

Corporate Business

80

TOTAL 1900

Objective of the year - Growth with Profit

Limit “Claims IC” to 58.50%

In FY 2015-16


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Improving products and service, hand-in-hand!

Health insurance company of the year – 2015:Another honour to Star Health

The

Indi

an I

nsur

ance

Aw

ards

201

5 or

gani

zed

by F

inte

lekt

(w

ww.

finte

lekt

.com

)”.

Citation:Award in recognition of overall leadership in the health insurance segment through strong growth in revenues coupled with innovative approaches in product management and efficiency in claims servicing.


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Best product innovation of the year – 2015:Recognition to F H O (Revised)

The

Indi

an I

nsur

ance

Aw

ards

201

5 or

gani

zed

by F

inte

lekt

(w

ww.

finte

lekt

.com

)”. Citation:

Family Health Optima (Rev) has an innovative

feature named RECHARGE, a hidden sum insured, which is available if any claim

overshoots the available benefit limit in the policy. Benefit is on offer to any

type of claim without reservations. FHO

attained the highest sales among health

insurance products in FY 14-15.


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“Most Promising Health Insurance company of 2014”

Dr. Prakash, Executive Director, receiving the distinction conferred at Delhi on Jan 21, 2015.


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Feel Free for any clarifications Madhavareddy R

[email protected]

THANK YOU.

Star health & Allied insurance company profile

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