Staples, Retail, Future Group

7/30/2019 Staples, Retail, Future Group

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Staples Future Office Products

The Staples DifferenceOffice Supplies Corporate Gifting Technology Print Services


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Agenda

Who We Are Product Offering

Staples Value Proposition

Staples Infrastructure

Esteemed Clients

Key Account Management


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Who We Are

The Worlds Largest Office Supplier~FY2006 sales of US$18 billion

(Rs.81,000 crores)

Operating in 23 countries with 12000+SKUs and working with 85% ofFortune 500 companies

20 years of incredible growth andstability

Second largest internet / onlineretailer in the world

Recognized as one of the worldsmost admired companies by FortuneMagazine


Indias larges retail group with ~ 3 millionsquare feet of retail space

Stores and supply chain infrastructureacross the country in 25 cities

Pantaloons will have over $1.5 billion ofproperty under management; making itthe largest property player in modernretail space

Over 44 million people enteredPantaloon formats last year. The numberis expected to be 300 million in the nextthree years; representing 30% of Indiaspopulation


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Focused Office Products Company

Pan India Presence & National Account Management

Multiple Ordering Platform Phone / Fax / Mail / EDI / Internet

Proprietary E-Procurement Solution

Offerings in Office Technology Consumables Furniture

Dedicated sales, service & distribution infrastructure to

ensure optimum service fulfillment across key cities in India

Tie-ups with leading manufactures: internationally &

domestically

Who We Are


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Who We Are

In Short

One Vendor Solution for all your office technology +

consumables + furniture needs on a pan India basis offering

advanced procurement systems, superior service levels and

competitive pricing.


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How do I standardizeequipment purchasedacross facilities in the

organisation

Can we reduce costs byconsolidating purchases

My procurementprocess is so time

consuming for everyrequisition I receive

How do I reducevendors, and still

ensure budgetary andcost controls

Can I outsource someof our non-core

activities like printing /copying / document

management

I wish I had vendorswho could service me

across India and bill mecentrally

Can I lease / rentequipments instead of

purchasing them

Finance asks me forbills with so many

details like cost centre /user / approver


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Product Offering

Technology Consumables Furniture

Batteries, Surge & UPS

Binders & Laminators

Cameras & Camcorders

Computers Peripherals

Copiers, Scanners, Printers,

Fax & "All in Ones"

Desktops, Laptops & PDA

Electronics & Accessories

Ink, Toner & Ribbons

Memory, Storage & Media

Monitors & ProjectorsNetworking & Cables

Other Business Machines

Phone & Communication

Shredders

Software

Basic Supplies

Binders & Accessories

Calendars & Planners

Cleaning Supplies

Custom Printing

Desk Accessories

Executive Gifts

Filing & Storage

Ink, Toner & Ribbons

Mailroom Supplies

Paper, Forms, Envelopes

Pens, Pencils & Markers

Promotional Products

School Supplies

Self-Stick Notes & Flags

Armoires

Chairmats, Floormats & Rugs

Chairs

Desks & Organizers

File Cabinets and Lockers

Furniture Accessories

Lamps & Lighting

Office Decor and Plants

Panel Systems/Accessories

Shelving

Storage/ Modular Cabinets

Tables


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Staples Value Proposition

Pan India Delivery

National Account Management

Best in class Products & Services

Competitive Pricing

Client Involvement

E-Procurement

Increased Control of Ordering

Process Improvements

Product Standardization

Recommendations towards Savings Programs

MIS Consumption Reporting

Staples Value

Proposition


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Staples Infrastructure

Logistics

Distribution centres across key cities in India

Reliable and secure distribution through company managed distribution centers

and fleet

Flexibility to adapt delivery schedules to suit the clients needs

Effective intra-city logistics and communication infrastructure which offers multiple

channels for order and access

Technology

Strong technology based impetus across all business processes right from

procurement > inventory management > logistics > customer interface

Ariba registered vendor

Internet-based convenient ordering application

Front and back-end integration

Supported by dedicated technology team in Mumbai


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Esteemed Clients

IT / BPO

Accenture

Ernst & Young

Intelenet

Lehman Brothers

Microsoft

Morgan Stanley Ocwen Financials

Prudential Services

SAP

Tata Consultancy

Wipro Spectramind

Banking / Financial Services

ABN Amro Bank

Bank of Baroda

Centurion Bank

Citibank

DCB

HDFC Bank HSBC

ICICI Bank

ICICI Prudential

IDBI

Kotak Mahindra Bank

LIC State Bank of India

Syndicate Bank

UTI

Manufacturing

Bayer India

Bosch Rexroth

BPCL

Cipla

Colgate India

Glaxo SmithKline Hindustan Lever

HPCL

Lokhandwala Group

Nike

Pantaloon Retail

Raheja Group Reliance Inds

Tata Chemicals

Tata Motors

Tata Power

Voltas

Government BARC

HAL

Indian Navy

Ministry of Defence

PMO

Travel / Hospitality / Misc.

Air India

Australian Consulate

German Consulate

Hindustan Construction

Hotel Leela

Hyatt Regency Jet Airways

Netherlands Consulate

Norway Consulate

Singapore Airlines

South African Consulate

Taj Group of Hotels Thomas Cook

B Vijaykumar & Sons

Diamonds R Us

Rosy Blue

Tribhovandas Bhimji


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(KAM)


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Staples KAM is a strategic marketing initiative aimed at developing, managing

and driving large national customer accounts directly.

Staples Key Account is thus a customer with national presence and a

potential for big volumes thus requiring higher levels of service viz. product

standardization and single vendor sourcing

Staples KAM thus provides the following benefits

Dedicated Account Manager

Competitive Rate Contract Agreements valid across the entire geography

Higher After Sales Service Deliverables in terms of Warranties / Onsite Support Product Standardization and Cost Center Invoicing

E-procurement solution

Leasing / Rental Options


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Process Flow

Client Internal

Workflow & PO

Generation System

Staples Proprietary

Web Based Ordering

Third Party

eProcurement

Solutions (e.g. Ariba)

Electronic PO

Distribute PO

to Location

Generate

Product Pick

List

Compile

Order

Print DC and

transfer to

Logistics

Despatch to

Customer

Periodic

Billing

Periodic MIS

Generation

Ongoing

Account

Management


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Staffing

Account Manager for KAM accounts

Customer Service cell to manage throughput for customer orders & co-ordinate service calls

Logistics Team for managing inward and outward logistics

Organizational Interface

Staples

Account Mgr

Customer

Service Cell

Procurement

Team

Delivery

Staff

Finance Team

Business

Development

Team

KAM Procurement

In-charge

KAM Admin /

Facilities Team

Logistics

Team

Staples

KAM Account

KAM Users


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KAM Checklist

Product Selection & Cataloguing

Pricing (including local levies, taxes etc.)

Minimum Order Quantity

Order Lead Times

Warranty & After Sales Service Parameters

Process Definition

P2P (Purchase to Pay) Finalization

Escalation Procedure

Finalize Agreement between Staples & KAM Account


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Contact Us

To see how Staples could add value to your business, please contact us

today!


Kiran MandrawadkarBusiness Development Manager

Mobile : +91 9341007165 / 9743168107

Email : [email protected]

Mumbai - Delhi NCR - Bangalore - Chennai - Hyderabad - Kolkata - Pune
mailto:[email protected]:[email protected]

Staples, Retail, Future Group

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