Stanley Security "Best Fit"
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Transcript of Stanley Security "Best Fit"
XYZ CorpSecurity Recommendation For
Meeting Agenda
1. XYZ Security Objectives
2. Stanley Overview
3. Technology Discussion
4. Stanley’s Recommendation of Protection
5. Review the System Design
6. Next Steps
XYZ Corp
Company OverviewThe leading supplier of wholesale auto parts in the Midwest, providing quality service and parts
Company Security ObjectivesLooking to reduce inventory shrinkage, break-ins and false alarms
Project Objective“Building a new distribution facility in St. Louis, MO and want to avoid the same problems we have had in the past.”
-Adam Jones, President & Owner, XYZ Corp
About Stanley
The Stanley Works Established in 1843 16,000+ Employees 131 Worldwide Locations Manufacturing over 50,000 Products
Stanley Security Solutions Stanley Convergent Security Solutions
Provides Electronic Security Solutions Stanley Mechanical Access Solutions
Provides Mechanical Access Hardware
The Stanley Works company is a worldwide leader in the manufacturing of high quality professional tools and security solutions. Stanley is a $4.5 billion company with over 30% of its sales coming from security solutions.
Stanley Convergent Security Solutions
More than 48 years of security expertise providing world-class services
285,000+ customers in the commercial, industrial, service, government and residential markets
2,000+ employees located in 75+ Stanley CSS sales and service offices in North America
160,000+ police apprehensions since 1977, one every 90 minutes
Our Philosophy
On-time installations
Customer satisfaction on installations
In standard Service response time
Customer satisfaction on service repair
Average time to action on alarm dispatch
Successful apprehensions
By managing our business around these five customer touchpoints and taking an open book approach on our performance, Stanley CSS guarantees customer satisfaction
Stanley is committed to operational excellence, unparalleled customer service and partnering with our customers to meet their security, safety and business needs. We believe that successful business relationships are built upon successful everyday interactions in the five customer touchpoints:
Local Branch Expertise & Resources
Fully staffed local branch offices with a responsive local team to meet your needs and support national account customers:
District General Manager Sales Manager Operations Managers Installation Technicians Service Technicians Fire Inspectors Security Consultants Customer Account Managers
ProtectionNet™ Customer Service Center
Redundant automation servers
Back-up hardware for all critical alarm systems
Multiple locations for disaster recovery continuous operations and load sharing
Underwriters Laboratory (UL 827 and UL 2050) and Factory Mutual approved
Stanley’s ProtectionNet Customer Service network is comprised of four strategically
located monitoring facilities.
Comprehensive Solutions
Intrusion Protection Traditional, Audio and Video Technology
Exclusive Provider of [Insert LOGO] Products and Services
Access Control Stanley Managed & Customer Managed Systems
Fire Detection System installation, inspection and maintenance
Video Surveillance Scalable video systems and monitoring services
Integration Customized integrated security solutions
Unparalleled eServices
eAccountManager Provides online, real-time status, history and documentation of all installations, service repairs,billings and more
eDataManager Provides online, real-time data and information on all your alarm activity
eAudioManagerProvides online alarm data on your Sonitrol audio verification system
eAccessManagerStanley provides complete management of your access control system and online information of activity
eVideoManager Full spectrum of video monitoring services provided by Stanley
Traditional – Digital
Best Value SolutionStrategically located detection equipment for maximizing your coverage against a security threat
Deterrent Against Intrusion UL approved systems including a site audible, provide a significant deterrent to intrusions
False Alarm Reduction Traditional Enhanced Call Verification dispatch reduces false alarms
Focused Coverage and Protection
Enhanced Call Verification
Criminal attempts to break in through a door, window, wall or ceiling
Advanced intrusion sensors detect intruder and sound alarm
Stanley’s ProtectionNet Customer Service Center receives digital alarm signal
A Stanley monitoring specialist verifies alarm by contacting customer premise (ECV)
Stanley contacts the police on verified alarm
Police dispatched to customer location
Stanley notifies customer of alarm and dispatch
All alarm events documented and available to customers online
Advanced Sonitrol Audio TechnologyUnique audio-impact technology utilizing sound activated devices
Highest Police Apprehension Rate Over 160,000 apprehensions since 1977, one every 90 minutes
Lowest False Alarm Rate Using live audio all alarms are verified by Sonitrol monitoring professionals
Advanced Audio
Intrusions are Detected in Different StagesOf the more than 160,000 apprehensions Sonitrol has assisted in, Intruders entered the facility through:
Door – 35%
Window – 26%
Unconventional Entry – 25%
Did Not Gain Entry – 14%
Advanced Audio
Advanced Audio
Priority Police Dispatch Improves ApprehensionsPolice departments give verified alarms a higher priority than non verified alarms, resulting in faster response.
Advanced Sonitrol Audio Verification
Criminal attempts to break in through a door, window, wall or ceiling
Noise activates audio sensors
Stanley’s ProtectionNet Center Monitoring Specialist listens in to live audio while a break-in is happening
Stanley will assess situation at location to verify activity
Stanley calls local police dispatch and verifies intrusion
Police dispatched as a verified crime in progress
Stanley stays on the phone to relay critical information
Criminals are often captured before they even enter the building – 20% of the time
Audio in Action
Audio intrusion system only activated when armed
Audio detection device measures ambient sound and sets its alarm activation level
Audio impact initiates the alarm
Central station verifies alarm using live audio
Premier Video
Live View of EventsStanley confirms intrusion activity at customer site with real-time images
False Alarm Reduction Stanley views pre and post alarm video to determine cause of the alarm and reduce false alarms
Apprehensions with Documentation Video images of intruders can be shared with police for apprehension and prosecution
Dual Protection with Traditional and Video Technologies
Premier Video Verification
Criminal attempts to break in through a door, window, wall or ceiling
Advanced intrusion sensors detect intruder, sound alarm and activate video
Stanley’s ProtectionNet Customer Service Center receives digital alarm signal and video clip
Stanley can verify local situation with live view video
Stanley contacts the police on verified alarm
Police dispatched to customer location and can stay on the phone to relay critical information
Stanley notifies customer of alarm and dispatch
Video evidence preserved
Seeing is Believing
Video technology is fully integrated with Stanley monitoring platform
Video verification clips are matched with alarms signals
XYZ COMPANYPresentation of Custom Security Proposal For
In Summary
Did we meet your expectations with today’s presentation?
Are there any questions regarding the system we have designed for you?
Do you agree that our security solution meets your requirements?
Have we earned your business today?
What are our next steps?