STAFF RELATIONS

STAFF RELATIONSSTAFF RELATIONS

Ferdnand Osuagwu, M.D.Ferdnand Osuagwu, M.D.

Division of Abdominal Imaging & InterventionDepartment of Radiology

David Geffen School of Medicine at UCLA

RelationRelation

DefinitionDefinition

Thesaurus dictionary defines relation as:Thesaurus dictionary defines relation as:• A logical or natural association between two or more A logical or natural association between two or more

things (interconnection, connection, correlation, link, things (interconnection, connection, correlation, link, linkage, relationship)linkage, relationship)

• A person connected to another person by blood or A person connected to another person by blood or marriage.marriage.

Staff RelationsStaff Relations

A simplistic way of defining ‘Staff A simplistic way of defining ‘Staff

Relations’ is the way that we associate, Relations’ is the way that we associate,

interconnect or interact with our colleagues interconnect or interact with our colleagues

that we work with. that we work with.


How do we initiate relationships with our How do we initiate relationships with our colleagues?colleagues?

How do we maintain an effective How do we maintain an effective relationship with our colleagues?relationship with our colleagues?


If you invest in your staff relationships you If you invest in your staff relationships you are laying the foundation for your own are laying the foundation for your own success. success.

Steps in maintaining an excellent staff Steps in maintaining an excellent staff relations may include the following:relations may include the following:

ContactContact

First impression is vital, most lasting and First impression is vital, most lasting and

successful staff relations can be traced to successful staff relations can be traced to

a successful first impression that was a successful first impression that was

made when we were first introduced to the made when we were first introduced to the

individual concerned!individual concerned!

ContactContact

Greet with a smile and a firm handshake Greet with a smile and a firm handshake and be friendly. There is no market for and be friendly. There is no market for gloom, you cannot sell it. The world gloom, you cannot sell it. The world prefers a cheerful disposition most times.prefers a cheerful disposition most times.

Remember whatever we say, think or do is Remember whatever we say, think or do is mirrored back to us.mirrored back to us.

Right speechRight speech

‘‘Words will either prosper or ruin a Words will either prosper or ruin a relationship’. relationship’.

Communicate constructively and honestly Communicate constructively and honestly with respect for other staff member’s with respect for other staff member’s opinion.opinion.

Right speechRight speech

Silence can speak and so can the eyes, Silence can speak and so can the eyes,

but nothing can replace a kind and but nothing can replace a kind and

thoughtful way of expressing ones views.thoughtful way of expressing ones views.

Always strike a balance with your Always strike a balance with your communication skills and a listening ear.communication skills and a listening ear.

Rapport buildingRapport building

Strive to build a rapport with your Strive to build a rapport with your colleagues while maintaining a high sense colleagues while maintaining a high sense of professionalism.of professionalism.


The best way to predict the future is to The best way to predict the future is to create it, if you want to predict if your create it, if you want to predict if your future relationship with a colleague would future relationship with a colleague would be excellent, you have to create an be excellent, you have to create an enabling environment for that now. Don't enabling environment for that now. Don't leave it to chance, be proactive in building leave it to chance, be proactive in building bridges and not walls.bridges and not walls.


Watch out for cues as to what works best Watch out for cues as to what works best for each individual and try to tailor each for each individual and try to tailor each individual’s needs to their situations.individual’s needs to their situations.

Practical Examples in Rapport Practical Examples in Rapport BuildingBuilding

Utilizing social lubricants such as meeting Utilizing social lubricants such as meeting to discuss pertinent issues over coffee or to discuss pertinent issues over coffee or lunch, as the case may be.lunch, as the case may be.

Always remember to keep it friendly and Always remember to keep it friendly and professional.professional.


Inviting colleagues who assisted during a Inviting colleagues who assisted during a clinical trial to your departmental clinical trial to your departmental ‘employee appreciation dinner’ despite the ‘employee appreciation dinner’ despite the fact that they are not members of your fact that they are not members of your department.department.

Sending out thoughtful greeting cards Sending out thoughtful greeting cards during holiday seasonsduring holiday seasons


If you have an issue to address with a If you have an issue to address with a colleague, it may be a good idea to colleague, it may be a good idea to sometimes discuss it with them in person if sometimes discuss it with them in person if your schedule and theirs permit it.your schedule and theirs permit it.


While e-mails and phone calls have to be While e-mails and phone calls have to be to the point and professional, take care to to the point and professional, take care to soften it with friendly phrases like ‘best soften it with friendly phrases like ‘best wishes’, ‘have a wonderful rest of the day’.wishes’, ‘have a wonderful rest of the day’.

Avoid being aggressive while e-mailing, try Avoid being aggressive while e-mailing, try to point out your views as polite and as to point out your views as polite and as professionally as possible.professionally as possible.

Recognition and AppreciationRecognition and Appreciation

As research associates we always have to As research associates we always have to relate with myriads of people ranging from relate with myriads of people ranging from patients, technologists, nurses, doctors, patients, technologists, nurses, doctors, schedulers and other support staff.schedulers and other support staff.

Remember to recognize and appreciate Remember to recognize and appreciate others who work with you in actualizing others who work with you in actualizing your goal.your goal.


If you see and acknowledge something If you see and acknowledge something good in others, you are laying the good in others, you are laying the foundation for them to be good to you too. foundation for them to be good to you too.

People go out of their way to assist if you People go out of their way to assist if you have taken the extra efforts to show have taken the extra efforts to show appreciation before for what they did.appreciation before for what they did.

‘‘


Don’t be content to think appreciative Don’t be content to think appreciative thoughts- express them and do themthoughts- express them and do them


Remember a simple thing as ‘I really Remember a simple thing as ‘I really appreciate your effort in getting this done’ appreciate your effort in getting this done’ may be the key in maintaining a cordial may be the key in maintaining a cordial relationship with a colleague.relationship with a colleague.That may also be a key determining factor That may also be a key determining factor if you require that colleagues help in the if you require that colleagues help in the future. There is a creative element in future. There is a creative element in praise-get out there and utilize it.praise-get out there and utilize it.

Support OthersSupport Others

Coming together is the beginning, Coming together is the beginning,

keeping together is progress,keeping together is progress,

working together is success.working together is success.

-Henry Ford.-Henry Ford.

Support OthersSupport Others

The path to greatness is along with others.The path to greatness is along with others.

Attitudes can be contagious, make yours Attitudes can be contagious, make yours worth catching by lending a helping hand.worth catching by lending a helping hand.

Be a team player, always render Be a team player, always render assistance to others if called upon.assistance to others if called upon.

RespectRespect

Always respect others all around youAlways respect others all around you

When there is a problem, look for a When there is a problem, look for a

solution not someone to blame.solution not someone to blame.

RespectRespect

Accountability and accepting responsibility Accountability and accepting responsibility should be done in a positive manner.should be done in a positive manner.

It should be a learning experience for all It should be a learning experience for all and not an avenue to apportion blame and not an avenue to apportion blame only.only.

Criticize gently like the rain so as to Criticize gently like the rain so as to nourish growth without destroying.nourish growth without destroying.

FinallyFinally

What if all these do not achieve the What if all these do not achieve the desired result?desired result?

You can only control what you do and not You can only control what you do and not what others dowhat others do

FinallyFinally

Accept your colleagues for who they are.Accept your colleagues for who they are.

Be professional and maintain a friendly Be professional and maintain a friendly disposition because you can be a catalyst disposition because you can be a catalyst for change through your example.for change through your example.

THANK YOUTHANK YOU

STAFF RELATIONS

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