Staff Handbook: Installation
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Transcript of Staff Handbook: Installation
Staff Handbook Media Installation
Welcome Welcome to Flashlite Media, as a Media Installer
you are a vital part of our organisation. You are
required to install, photograph and monitor POS
in your designated stores each week. This
booklet provides you with everything you need
to know about becoming a part of Flashlite
Media.
OUR CORE VALUES
Our core values reflect what is truly important to us as an organisation. These
core values speak of our belief in a balanced way of doing business. They
very succinctly express the purpose of our business, which is not only to make
profits, but to create value for all our major stakeholders – our advertisers, staff
members, suppliers, investors, the community and the environment. All are
linked interdependently.
To empower staff and to promote enjoyable work.
To build wealth through profits, growth and knowledge.
To create close connections with shoppers through intimacy, sensuality
and mystery.
To make a difference in the communities that we are a part of.
To build positive relationships with our stakeholders.
About This Guide
As a part of our commitment to our staff members we think it’s
important to provide you with the knowledge and tools to help
you reach your highest potential with Flashlite Media. We want
to explain how we work, what is expected of you and what you
can expect from us.
We have provided a summary and overview of our policies and
programs. This handbook is intended to be used as a basic
guideline only. It may be amended by Flashlite Media at
anytime. It an issue or policy is not covered or is unclear, ask your
manager. Your managers are committed to your success with
Flashlite Media
The content of this handbook does not constitute the terns of a
contract of employment and should be construed as a
guarantee of continued employment. Employment with Flashlite
Media is on an at will basis.
Being a Flashlite Media Staff Member Means:
Making new friends with both customers and co-workers.
Being able to take advantage of many opportunities both
personally and professionally.
Continued learning opportunities: We value education and
have lots of training opportunities available.
Working with fun and friendly co-workers in and exciting and
contemporary workplace.
Working in a Flashlite Media
Team Means Communicating frequently, openly and passionately.
Meeting regularly to discuss team operations and decision
making.
Appreciating each others contributions.
Working together to maximise rewards from our incentive
program.
Celebrating success together.
Having fun.
Friendly competition between store departments and
participating in “inter-store challenges” in the future.
Pursuing our goals together.
How to Know When You’ve Become a Flashlite
Media Business Person
You aim to have profitable customers that stay with our com-
pany for a long time.
You understand what your customers’ value.
You think like your customer before you do anything.
You enter your customers’ world, and want to change things
to work better for your customers.
Time Cards & Overtime
Staff members must fill out the hours they have worked each
week and mailed or emailed to Mt Maunganui at the end of
each working week. You need to indicate on the time card the
hours actually worked. You must be at your assigned work
station ready and dressed for work at your specified starting
time.
Failure to complete a time card will result in a loss of pay until
such hours can be substantiated. It is your responsibility to fill in
your own time card. Filling in someone else time card is not
allowed and a violation of Flashlite Media policy. It could result in
disciplinary action up to and including termination.
Grooming
Regardless of your position in the company, working at Flashlite
Media places you in direct contact with the customer everyday.
You must be clean shaven or have a neatly groomed moustache
or beard, your hair must not impair your vision.
Management have the authority to approve or disapprove of
cosmetics, hairstyles, and etcetera.
All unusual or extreme hairstyles, colours, piercings, cosmetics
and dress are subject to management approval.
You will be provided with a uniform that must be worn at all times
while working in your Welcome Pack.
Your Welcome Pack Includes:
Business cards
Media hardware (bolts, frames, attachments)
Email address and instructions
Tax Code declaration
Your contract
Your employment offer letter
A CD ROM with authorisation letters, forms,
schedules, replacement request forms.
Digital camera
Blank CD ROMs
Floor scraper
Chux cloth and cleaning fluid.
Uniform
Photographs Photos are vital for all POS material.
Photos provide proof of your hard work.
Because photos are so important, forms without them will not be
paid.
Photos give the clients insight to their campaign and add value.
Photos back you up if POS goes missing in store.
We require photos of every installation in every store - including
reinstallation of missing POS attached to your forms.
We also require at least two check photos every week from every
store.
You should photograph each POS in store and keep these on file
until the end of the run in case they are needed.
We don’t need close up photos
We do require that photos are taken so we can see they are in
the correct position in store. It should include both the POS
and they product in the photograph.
When taking the photo imagine your are the client - you want to
see your photo in the correct position - in front of the product.
If the product is high up on the shelf, move back or take the
photo from an angle so you can see the product and the POS
For frequency campaigns, fit at least 3 decals in your photo.
Floor To install floor decals you can view the video on
youtube.com.
You will need:
Floor decal
Scraper
Authority letter
When installing the floor decal make sure it is in the
correct position in store. Floor decals are usually placed
in front of the product they are promoting, but
occasionally are placed near a complementary
product.
Don’t forget to take a photo of the floor decal once
you have installed it.
You will be allocated fifteen minutes to install a floor
decal.
Frequency To install floor decals you can view the video on
youtube.com.
You will need:
Floor decal
Scraper
Authority letter
When installing frequency, use the same method as
you do for the floor decal, except you can peel off the
whole backing. Place the frequency evenly between
the end of the aisles and the checkouts, there should
be one frequency per checkout.
When you photograph frequency, make sure you can
see at least three of the decals in the photo.
You will be allocated fifteen minutes to install a set of
frequency.
Shelf Installing shelf media is easy. You are allocated 10
minutes per shelf unit you install. You are provided with
the required hardware for each unit. You can view a
video demonstration of how to install shelf media at
youtube.com.
Remember to take a photo of the shelf talker once it
has been installed.
You will be allocated fifteen minutes to install a shelf
talker.
Take Installing a take unit is very similar to installing a shelf
unit. You will be provided with all the required
hardware. The leaflets must be inserted in the correct
position and the card must clearly display the Flashlite
Media logo.
Remember to check that it is being placed in the
correct location - occasionally take units will be
placed in a complementary position.
Also remember to take a photo of the take unit once
you have finished installing it.
You will be allocated fifteen minutes to install a shelf
talker.
Freezer/Freezer Take
Freezer units are like floor decals on a glass door, they
simply adhere to the glass do that the product is
ranged in.
Placed the glass in the centre of the door at eye level.
A take unit simply means attaching a adhesive backed
brochure holder on top of the freezer decal and
inserting the brochures.
Remember to take a photo of the unit once you have
installed it.
You will be allocated ten minutes per freezer talker and
fifteen minutes per freezer take you install.
Basket Basket ads are simple to install you will be allocated 30
minutes per 20 baskets you are required to install.
Use the Velcro spots you will be provided with to attach
the ad to the base of the shopping basket.
Remember to take a photo of at least ten baskets in
one photo once you have installed all the decals.
Checkout Divider
Checkout dividers are acrylic bars used at the
checkout for separating customer’s orders. To assemble
a checkout divider fold along the lines to assemble a
rectangular shape and peel back the adhesive tape to
join. Slide the ad into the divider and press the ends
together. There should be 2 checkout dividers per
checkout.
You will be allocated 5 minutes per checkout divider
you install. There are usually about 12 dividers per store.
Trolley Trolleys are the easiest media solution to install. If you
are installing the frame to the trolley for the first time
simply centre it and press together, you’ll only have to
do this once.
If the frames have already been installed just slide in
the new advertisement to the frame.
You will be allocated 30 minutes per 25 trolley solutions
you install.
Remember to take a photo of the installed unit on both
sides.
Forms
When you receive media to be installed make sure you
check it off against the docket to ensure everything
you were meant to receive you did receive.
When installing media check off each piece of media
you install against the form and attach photographs of
the finished installation.
You can do this in an excel document and attach the
photos sending them to the office via email. Or you
can mail a hard copy with print outs of the photos sent
to us at:
Flashlite Media Ltd
Installation Forms
PO Box 5603
Mount Maunganui 3150
If you need a replacement media solution please
phone or email the office immediately - you can use
the form provided on the CD ROM in your Welcome
Pack.
Notes
Contact Information
Help Line: 0800 45 96 84 (staff only)
Postal: PO Box 5603
Mount Maunganui 3150
Physical: Cnr Grove & Maunganui
Mount Maunganui 3116
Website: www.flashlitemedia.co.nz