Stad Gent 2012
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Faculty of Economics and Business Administration Department of Management Information and Operations Management FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Jan Claes voor Stad Ge Friday 13 M Process Mining Get your processes out of the black box!
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Slides of my presentation at Stad Gent, 25 September 2012, Gent, B
Transcript of Stad Gent 2012
Faculty of Economics and Business Administration Department of Management Information and Operations Management
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Jan Claes voor Stad Gent 20128 April 2023
Process Mining
Get your processes out of the black box!
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20122 /9
A plane crashed... What happened?
Analyse the ‘black box’
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20123 /9
Event log
Event log file in a companyAnalyse business processes
Log book on a shipFind optimal routes
Black box in a planeDetect causes
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes | Confenis 20124 / 9
Process modelingProcess mining
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20125 /9
Process mining
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Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20126 /9
Process mining project
Three iterative (!) steps Collect data (from files and databases) Structure data (case id, activity, timestamp) Use miners (e.g., Fuzzy Miner, Heuristics Miner)
Main drawbacks are about finding and preparing the (right) data
Main benefits are objectivity, completeness and speed (once data is present)
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20127 /9
Process mining in ProM (www.promtools.org)
Audit trail, database fields, csv log file ProM Analyses
ProM Log File
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20128 /9
Process mining in Disco (www.fluxicon.com)
Faculty of Economics and Business Administration Department of Management Information and Operations Management
Jan Claes voor Stad Gent 20129 /9
Contact information
http://processmining.ugent.beTwitter: @janclaesbelgium
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